Care Quality Commission (CQC) Accolade
The Care Quality Commission (CQC) the Government regulator of Health & Social Care contacted our Home Instead West Lancashire and Chorley office earlier in the year, their aspiration was to commission the making of a short film based upon Home Instead West Lancashire and Chorley for the CQC to use. Their objective was to capture ‘what an Outstanding (care- in the home) organisation looks like’ for the general public to view and benefit those people with a specific interest in and or who work across adult social care.
Obviously we were delighted to be asked and happy to support the film crew and CQC team, after many hours of behind the scenes work, preparing for the big day to arrive, it was all over in a blink of the eye. The film is a reflection of the tremendous work that takes place at Home Instead every day and a very special kind of recognition from families who use our services, capturing our local quality values, ethos and consistent approach to care, which in turn reflects the CQC inspection qualities of services being safe, caring, effective, responsive and well led . We recognise we are not perfect and then again we do not know anyone who is! but we continue to try hard on behalf of our clients and staff, learning from both our successes and our mistakes, as part of our continuous improvement program and the ongoing development of our high quality care service's
We have attached a link to the CQC YouTube account and the CQC web site Web page: http://www.cqc.org.uk/content/case-study-person-centred-responsive-care
We would also like to take this moment to thank our lovely clients Dorothy Jackson and David Wood and our wonderful CAREGiver Aimee Morley who along with a number of our key office team members, supported the CQC team and film crew on the day.
Gail Co-Owner and Director of Home Instead West Lancashire and Chorley goes on to say “we were particularly pleased to have this opportunity on film to dedicate, recognise and praise the exceptional work undertaken each and every day, by our wonderful CAREGivers and staff.
Excellent PEAQ 2015 Client and Staff survey results will help us going forward, to target and improve our high quality care service and also our ongoing staff support, training and career development.
Thank you, to all our Clients and Staff who kindly took part in this years independently managed survey, your honest and open feedback is very much welcome.
“Since Home Instead, led by Gail, has taken over my auntie’s care she has been treated like a family member rather than just a client. Because of this she has started to participate in life again. Gail's efforts to support my auntie and to encourage her to enjoy life again have kept my auntie from going back to hospital. When my auntie injured her back, Gail came, in her own time, and assessed my auntie in the interim care home, so that my auntie could return home. Gail provided extra care which was flexible and practical assistance from the start. Her knowledge on dementia and as a nurse helped my auntie's recovery and her determination for my auntie to recover at home has paid off with my auntie being settled and happy in her own home. I know if it wasn't for the compassion and passionate care of Gail and her team, my auntie who has mixed dementia ( Alzheimer’s and Vascular) diagnosed three years ago ,would be in a care home, rather than being settled and happy in her own home as she is now”.Ms S.M.