Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
Ormskirk 01695 589 071 / Chorley 01257 429 156

Central Advocacy

Advocacy is a way of supporting individuals and enabling them to voice their opinions in their dealings with Health and Adult Social Care Services. Home Instead West Lancashire & Chorley feel that Central Advocacy professionally reflects and informs individuals about their options and rights. Whilst respecting people’s rights to control their own lives and make their own informed choices.

West Lancashire Council for Voluntary Service

West Lancashire Council for Voluntary Service is a registered charity, established in 1973, it is the lead umbrela group for the voluntary, community and faith sectors (VCFS) in West Lancashire. Its seeks to assist and promote VCFS activity throughout West Lancashire.

West Lancashire Dial-a-Ride Association 

Provides community transport services to residents of West Lancashire who find it difficult to use public transport.

The West Lancashire Carers' Centre

Work in partnership with Central Lancashire NHS Primary Care Trust, Lancashire County Adult and Community Services, West Lancashire District Council, West Lancashire Council for Voluntary Service and other statutory, voluntary, charity and private organisations. The West Lancashire Carers' Centre inform, support, promote and fund carers and parents’ health and social care services and activities, and they listen to, inform and support carers and parents with practical actions.

  • UKHCA Registered

The Chief Inspector of Adult Social Care at the Care Quality Commission (CQC), Andrea Sutcliffe, is today congratulating England’s first three adult social care services which have achieved the highest possible rating in providing safe, high-quality and compassionate care.

Published in reports today, CQC has named Prince of Wales House (Ipswich) along with two home care companies – Home Instead Senior Care (West Lancashire and Chorley) and Domiciliary Care East Devon (Exeter) – whose services are judged to be Outstanding.

Today’s top ratings follow on from the launch of the regulator’s new style inspections and ratings system in October 2014 to be clear whether residents are receiving services that are safe, caring, effective, responsive and well-led.

Since then, 350 adult social care services nationally have so far been awarded a CQC rating. Around 70% of these are rated as Good.

Chief Inspector of Adult Social Care at the Care Quality Commission, Andrea Sutcliffe, said: “I am tremendously pleased to be able to congratulate our very first Outstanding adult social care services in England.
“Each one has demonstrated that excellent care is being provided by dedicated and committed staff who are passionate about making a difference for the people they support.
“The launch of our new approach to inspecting and rating services last October set out clear and important criteria on how providers can demonstrate they are delivering good or better care and effectively tackling any problems.
“Through performance ratings, we will continue to celebrate the very best services and shine a spotlight on those providers that fail to do the right thing to help people when it comes to choosing care.
“Everyone using adult social care services deserves to experience really great care. I am determined that we use regulation to drive forward rapid improvement and help make the ‘Mum Test’ real.”

Care and Support Minister Norman Lamb said: “I am delighted these three care services have been awarded the first ever Outstanding ratings following an inspection - this is testament to the hard work and determination of staff in ensuring a safe and caring environment, where people are treated with dignity and respect.
“We’re committed to making sure people get the good care they deserve – these are great examples of how excellent care can be achieved by all care services.”


Andrea Sutcliffe - Chief Inspector of Adult Social Care at the Care Quality Commission and Norman Lamb - The Minister for Care and Support