About Home Instead West Lancashire & Chorley
Outstanding Care in West Lancashire and Chorley
Welcome to Home Instead Senior Care West Lancashire & Chorley, our office is owned and operated locally by Robert and Gail Godson, two hard working individuals, with excellent people skills, who have the local vision, desire and commitment to deliver a high quality care service to adults and older people in their local community.
Home Instead West Lancashire and Chorley is one of the first three adult social care services in England to be judged Outstanding under the Care Quality Commission’s (CQC) new ‘Ofsted style’ approach to inspection and regulation.
Home Instead Senior Care West Lancashire and Chorley, provides high quality care services to adults and older people in their own homes.
Gail trained as a nurse and went on to gain 30 years’ experience in the health care service while husband Robert previously worked for the Government modernising public services.
Home Instead West Lancashire and Chorley based in Ormskirk , opened in 2012, as part ofnational home care provider Home Instead Senior Care UK, whose ethos centres around delivering the highest quality of care together with companionship. At Home Instead, care visits last a minimum of one hour, to give time to deliver quality care and support to clients and give time for clients and CAREGivers to build lasting relationships.
Home Instead West Lancashire and Chorley office has received the highest rating possible from the CQC under its new system, which recognises the critical importance of compliance and credits overall quality of care service.
Under the CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring,responsive and well led and graded either Outstanding, Good, Requires improvement or Inadequate.
As part ofthe new approach, the CQC scrutinised compliance with legal requirements and regulations as well as contacting clients and their families, CAREGivers and external care professionals in the local community.
Delighted with the rating, Home Instead Director Gail Godson, said: “We’re incredibly proud to have received one of the first three Outstanding ratings from the CQC and to bring home a first in the North of England too. Receiving the highest rating possible reflects our commitment to delivering the quality of care service that we believe in. We could not deliver that excellence of care across West Lancashire and Chorley without our committed team of wonderful CAREGivers and I would like to dedicate this rating of ‘Outstanding’ to each and every one of them, they are our superheroes.”
• Inspectors found that care was planned in a way that not only took account of people’s health and physical needs, but also their social and emotional needs, such as isolation or loss of independence.
• The minimum care visit was for one hour, allowing staff to spend time with people in their care, build up a relationship and fully understand the things that were important to them.
• Inspectors praised the support provided to staff through a robust induction and ongoing training, and saw that training programmes were adapted to meet the needs of people using the service as and when these changed.
Gail commented further: “Our Outstanding rating from the CQC recognises our passion for delivering excellent care in West Lancashire and Chorley. But a comment from one of our clients, which is featured in the report summarises that best. Our client said: “The service is beyond our expectations. There are two sides to it – the service they provide and the wrapper they put around it. They don’t just care, they take responsibility for everything! We found other services lack this holistic approach. Home Instead are developing a lovely service.”
Chief Inspector of Adult Social Careat the Care Quality Commission, Andrea Sutcliffe, said: “I am tremendously pleased to be able to congratulate our very first Outstanding adult social care services in England.
“Each one has demonstrated that excellent careis being provided by dedicated and committed staff who are passionate about making a difference for the people they support.
“The launch of our new approach to inspecting and rating services last October set out clear and important criteria on how providers can demonstrate they are delivering good or better care and effectively tackling any problems.
“Through performance ratings, we will continue to celebrate the very best services and shine a spotlight on those providers that fail to do the right thing to help people when it comes to choosing care.
“Everyone using adult social care services deserves to experience really great care. I am determined that we use regulation to drive forward rapid improvement and help make the ‘Mum Test’ real.”
Care and Support Minister Norman Lambsaid: “I am delighted these three care services have been awarded the first ever Outstanding ratings following an inspection - this is testament to the hardwork and determination of staff in ensuring a safe and caring environment,where people are treated with dignity and respect.
“We’re committed to making sure people get the good care they deserve – these are great examples of how excellent care can be achieved by all care services.”
“Since Home Instead, led by Gail, has taken over my auntie’s care she has been treated like a family member rather than just a client. Because of this she has started to participate in life again. Gail's efforts to support my auntie and to encourage her to enjoy life again have kept my auntie from going back to hospital. When my auntie injured her back, Gail came, in her own time, and assessed my auntie in the interim care home, so that my auntie could return home. Gail provided extra care which was flexible and practical assistance from the start. Her knowledge on dementia and as a nurse helped my auntie's recovery and her determination for my auntie to recover at home has paid off with my auntie being settled and happy in her own home. I know if it wasn't for the compassion and passionate care of Gail and her team, my auntie who has mixed dementia ( Alzheimer’s and Vascular) diagnosed three years ago ,would be in a care home, rather than being settled and happy in her own home as she is now”.Ms S.M.