Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"I love my job and the support I get from Home Instead. They are very supportive and helpful and kind. Working for Home Instead you get treated like a human being with respect and kindness. I wouldn't work anywhere..." Debbie Blackley, CAREGiver
""I can't fault Home Instead Chichester & Bognor Regis: outstanding service, totally client centred, going the extra mile to ensure their clients and staff are happy and cared for! Brilliant!"" Emily Allchurch, Client Guardian & Solicitor
"Mum recently enjoyed her first outing out in 14 months after her stroke. Adrian from Home Instead care services in Chichester is Mum's dedicated carer. He does a marvellous job attending to her needs 3 times a day 24/7." Client's daughter

"To all those at Home Instead, a private care service, Michelle, Stuart, Natalie and Sam. You were truly wonderful to our father. We saw the bond that was developed between you and our father and the love and compassionate care you gave him.  You saw the bad times but we know you brought some happiness to him. So from Ted we thank you."

Malcolm Belcher - Client's Son

"Home Instead Senior Care provides senior care in a positive fashion. CAREGivers and clients are matched up to offer the best workingrelationship possible. Within professional parameters, we are encouraged to build relationships with our clients. This means that work is not just a job, it's a vocation."

Sharon (CAREGiver)

"Home Instead Senior Care reall care about the clients and their needs. They allow us as carers, the time we need to complete our duties without having to rush. Sometimes we are the only people our clients see in the day and we are able to sit and chat, which makes a huge difference. This in turn makes a rewarding and relaxed working environment."

Sharon (CAREGiver)

"I feel valued as a person and as a CAREGiver; I feel supported by the office staff and I feel very much part of a team."

Sue (CAREGiver)

"Genuinely caring and empowering place to work, with the clients and family being the main focus."

Stuart (CAREGiver)

"I have worked in care before but Home Instead Senior Care are the best. Excellent training and Development. They do not send a number of different carers to clients. Excellent management and great support."

Adrian (CAREGiver)

"It is a lovely place to work; you feel like you're really making a difference and our clients are just great. Everyone who works here is here for one reason; they care. They have big hearts and want to help make a difference to those who need companionship and personal care. Managers are very appreciative and make you feel valued."

Anonymous (CAREGiver)

"Home Instead Senior Care seem to genuinely be concerned with giving the best care to their clients."

Fiona (CAREGiver)

"I enjoy working as a CAREGiver. I feel valued as a member of staff and they are considerate of my personal life when booking in clients."

Sarah (CAREGiver)

"Working at Home Instead Senior Care has been both a joy and a privilege. You are made to feel as if you are making a real difference to a client's life and well being. All my fellow colleagues have been passionate about their work and always eager to lend a helping hand."

Lucy (CAREGiver)

"Very supportive management. Lovely clients. Enough time to attend to calls without feeling rushed."

Kim (Senior CAREGiver)

"Working for Home Instead Senior Care as a CAREGiver is a privilege and an honour - they take great pride in their clients and staff. Their work ethos is caring and empathetic."

Mary (CAREGiver)

"I love working for Home Instead Senior Care. We are a great team and I love working with my clients."

Rachel (CAREGiver)

"Home Instead Senior Care is a company that really cares, not only about the service users, but also the CAREGivers. It's the commitment of everyone, from the management down, that has inspired me most of all and has made me want to be to part of this team."

Sue (CAREGiver)

"There is a strong management system with helpful, friendly office staff. The overall atmosphere radiates kindness and professionalism in the job we do with our clients."

Stuart (Senior CAREGiver)

"I love my job and the support I get from Home instead Senior Care. They are very supportive, helpful and kind. Working for Home Instead, you are treated like a human being with respect and kindness; I wouldn't work anywhere else and would always recommend working for a fab company with a great ethos."

Debbie (CAREGiver)

"Home Instead Senior Care is a great place to work - you are paired up with clients. I've been very lucky to work with great clients and have a brilliant working practice with them."

Nicola Knight (CAREGiver)

"I would recommend working for Home Instead Senior Care as the training and support is very good. CAREGivers are matched to clients and there is usually plenty of time allowed for each visit. I feel I am working for a caring company."

Christine Coleman (CAREGiver)

"The service from Home Instead Senior Care is quite sufficient, the carers are very pleasant and punctual and Muriel is very happy with them."

Miranda C (Client's daughter in law)

"Our carer is kind, gentle and very thorough with giving personal care. Always arrives on time with cheerful manner."

Anonymous (Client)

"We are very happy with the lady who comes to help us. She is punctual, efficient, helpful and humorous. Home Instead are looking after us well."

Sheila (Client)

"I have found without exception, that all the CAREGivers are most helpful... I have confidence in all CAREGivers who visit me."

Pearl (Client)

"Every one of the carers I have are very helpful & kind, I'm very pleased with them all, male & female, never in too much of a hurry to talk if I feel a bit down."

Mrs Gloria N (Client)

"Home Instead Senior Care are flexible to changing needs and are aware of the importance of matching CAREGivers that are professional and friendly; just what is needed."

Philip (Client)

"I have been receiving care from Home Instead Senior Care since last September. It has been very professional. Adrian is kind, considerate and understanding - a credit to your company. We get on really well and he's always on time. Once again, a real first class CAREGiver."

Vera (Client)

"I have been working with this team since June 2016, absolutely love it, we are getting bigger and better and stronger .... the best and most caring provider I know"

Maddy Boone - CAREGiver

"Started working for this company in September. A completely different career change for me. Really enjoying working with a great team of people that really do care. Have met some lovley interesting people. Look forward to meeting many more."

Sue Cresswell - CAREGiver

"I had Home Instead Senior Care for a week's care for my mother in law - our CAREGiver was very caring and nice and we all enjoyed our holiday."

Anita (Client's Daughter)

"Have worked within the team since Feb 16 and have met some lovely staff, the support is wonderful and lovely to know you have that support behind you. Home Instead make you feel that you're important and develop your skills with ongoing training. The best thing is that I have met and formed relationships with the most wonderful clients and its true what the company is all about, CARING, RESPECTFUL and to meet peoples individual needs."

Carol Shepherd - CAREGiver

" I work a few hours for Home Instead and have had the privilege of meeting some really lovely clients - it's a great feeling to bring a smile to their faces! Helping older people to remain living in the comfort of their own homes where they feel happy and to be treated with dignity and respect - a rewarding job. All the staff at Home Instead are approachable and professional and are keen to develop your skills.  "

Lynn Cooper - CAREGiver

"I have been with Home Instead for over a year. Having worked in the Home Care field for some years I can say Home Instead are without doubt, the best.The have a great team of CAREGivers who all go that bit further to help those they care for, it is not just a job.Training, support and backup is excellent. Any concerns are dealt with very promptly and with very good follow up. All the office staff are not just office staff, they are an amazing team who know the Care Industry very well and are always happy to offer help and support when needed.I have met some lovely people, those I have helped care for and those I work with. It is a privilege to be a part of the Home Instead team caring for and helping people to remain independent and in their own homes."

Adrian Argent - CAREGiver

"I can't fault Home Instead Senior Care; outstanding service, totally client centred, going the extra mile to ensure their clients are happy and cared for and friendly staff! Brilliant!"

Emily (Client's Guardian)

"I can't say thank you enough to the team that helped mum over the past few months. She wanted to retain her independence and the help and care you provided was excellent. From the moment I spoke with Simon and then met with Lisa and subsequently the team who provided mum's support, I had complete confidence she was in good hands. That gave me and the family considerable peace of mind being some distance away at the time. Now she has moved, mum continues to improve her mobility and confidence, has retained her independence and has a quality of life that was, in many ways, due to the support she had from your team at a particularly low point. It could have been so different, so thank you; what you do to make individuals' lives better is extraordinary."

Chris (Client's Son)

"Dad was lucky enough to have been looked after by your wonderful CAREGivers. As a family we can't thank you enough for looking after dad in his final few months, he was very fond of you all."

Lisa (Client's Daughter)

" I am a private client lawyer, acting as an attorney and deputies for my clients who are predominately elderly and vulnerable. I have found it extremely difficult to find a care provider that 'cares' for my clients in the same ways as I do, with respect, dignity, friendliness and professionalism. Home Instead Senior Care are a breath of fresh air to the care profession!!! They are so kind, caring and friendly but also extremely professional. I know my clients are in safe hands with Home Instead and would (and do) recommend them to anyone who is looking for a care agency who will treat their loved one as they deserve. Read Tania's review on Homecare.co.uk "

Tania (Client's Guardian)

"Home Instead Senior Cares' consideration for my mother following her discharge from the hospital over a number of weeks was absolutely superlative. Always kind and compassionate, each CAREGiver forged a personal bond with her and make the effort to get to know her and her priorities and preferences. Each also took the time to talk to my father as well as to her and every visit became something to look forward to for both of them. It soon felt like there were old friends in the house, with lots of conversation and laughter accompanying every visit, as well as meticulous clinical and pastoral care. I cannot recommend Home Instead and their teams of dedicated professional CAREGivers more highly. I know my father feels the same, even though he was initially cautious about people he didn't know coming round - but he soon got to know them well and to trust and respect them immensely. It was not just my parents that appreciated the very special input of Home Instead, but our whole family. Read Julia's review on Homecare.co.uk"

Julia (Client's Daughter)

"We, that is me and my immediate family, are extremely pleased with the level of friendly and personal service and supervision from the team who care for my mother (3 times a day). Communication with me is very good and this is an important aspect as I live a long way from Chichester. The ability to deal with the unexpected problems that crop up has been terrific and is a great help and comfort to me. Read Michael's review on Homecare.co.uk"

Michael R

"Very friendly and professional caregiving team, who have all created a strong rapport and trust with my uncle within a very short time. They are efficient, arriving on time and leaving as required. Personal care has been delivered at a high level with perseverance and continued encouragement in a gentle yet assertive way. Service has extended to include laundry and prompting of medication, which is great. Communication between carers, management and office team has been excellent to date and we feel our ideas and (rare) concerns are listened to carefully and addressed promptly by circulating an email to all the team. Some actions are still 'work in progress' which is understandable when working with a bright and very independent minded gentleman! Continuity is also a strong factor with the team mainly being the same three Care Givers. Overall, we are very happy to have chosen Home Instead. Jonathan's review on Homecare.co.uk"

Jonathan S

"When choosing a care service for one's very elderly frail mother (98 years), one hopes to find carers who are kind, gentle and capable and are able to develop a positive relationship with the client, meeting individual requirements, encouraging choice and sustaining dignity. All of these hopes have been met fully by Home Instead, signicantly influenced by consistency of well-motivated and well-trained staff, with most of the weekly 13.5 hours service being delivered by two staff, with the balance being delivered by a very limited number of other personnel. Read Bryan's review on Homecare.co.uk"

Bryan R

"Home Instead have been amazing for us. Before we found Home Instead, myself and my sister were massively struggling to cope with the demands of looking after our mentally ill mother. She was not looking after herself and her living on her own was dangerous on many levels, but she did not want to move into residential care. Over the last year, care givers from Home Instead have been visiting every day – helping with her day to day needs and tasks, keeping her company and assessing any changes. This has meant she hasn’t needed to move into care and has managed to keep some level of independence and our lives have improved dramatically. The staff at Home Instead are friendly, approachable and professional and come highly recommended.Read David's review on Homecare.co.uk"

David M

"From the start of using the Home Instead Homecare Service, we were satisfied and extremely pleased with the care our Mother received. A high standard of care and attention to detail. She was very happy during the period of care and built good relationships with all her carers which, as a family, was such a help to us at a difficult time. The notes were always well written so I could always see what had gone on during a shift. We wouldn't hesitate to recommend Home Instead. Read Maria's review on Homecare.co.uk"

Maria M

"Home Instead have been supportive and accommodating from the first meeting. They took care to match carers to the client, monitored them and took detailed notes to enable them to get to know the client as soon as possible. The manager checks regularly to ensure that we are happy with the service and office staff are friendly when I need to ring them. Read Elaine's review on Homecare.co.uk"

Elaine T

"When I became a CAREGiver I expected the job to be rewarding, but I never expected the job to be as truly satisfying as I am now finding it to be. Home Instead's approach is professional yet caring - our Clients' needs, be they medical or simply the desire to see a friendly face, are always our top priority. So whether I'm prompting a client to take evening meds or just sitting, chatting over a cup of tea about 'a time that was', I really feel that I'm making a difference to my Client's life. And it is reassuring to know that the experienced team in the Home Instead Chichester office is but a phone call away, should I need advice."

Paul Brooks, CareGiver

"Home Instead really care about their staff and Customers and this shows through the delivery of care given. Highly recommended."

Ria Wiggington, CareGiver

"The managers at Home Instead are incredibly supportive and encouraging. I really feel as though I'm a valued member of a strong team that is delivering person centred, high quality care to our clients."

Stania, CareGiver

"We simply couldn’t manage without Pam. Eric can’t be left alone at all. I never leave him. Knowing that Pam will be there in the morning to help him get up, washed and dressed is so reassuring. We work together, have a cup of tea and a chat. I never feel she is rushing."

Diana Jarrett

"We are delighted at the care my mother has received from Lucy and Ellie, who have been a great success. Thank you so much for selecting such sympathetic and suitable people; my mother likes both of them immensely, and enjoys their care and the stimulation of their company."

Theresa Hallgartens

"Thank you Hilary and Stuart for everything you've done for our Mum. Knowing that she's in safe hands means so much to David and I. We know she can be an immensely challenging person and your dedication, patience and knowledge have given us, and her, confidence that she's in the best hands"

Natalie

"Thank you for your excellent service to my mother and for keeping me in touch. It is a great reassurance to me to know that there is someone on the spot, who knows her and her set up and who she has confidence in and can call on when required."

Mike Read
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