Testimonials

We are changing the face of home care in 2017.

"Excellent service! After some initial reluctance from our parents Home Instead demonstrated their professional and caring support and quickly put together a care package and carefully matched a team of carers. They all, without exception, proved to be caring, courteous, using their initiative in the home and certainly lived up to their ethos of “professional daughters”. Their support gave our family considerable comfort, knowing they were so well cared for. They went above and beyond our expectations when responding to a recent crisis and we cannot thank them enough. Well done Stephanie and team. Thank you." ’’

Mrs JJ & family, Holymoorside

A home care provider with a difference! Very high standards, trust and reliability. Visits were unhurried and carers were always sensitive to Mum's varying needs. Carers were obviously knowledgeable about mum's condition because we had a small team allocated to us, they were able to get to know and understand Mum. This was reassuring to Mum and also the family. In these difficult times within the healthcare system, Home Instead really stand out as providing a top quality service.

Mrs GK

As a relative living a long way from my mother, Home Instead gives me such peace of mind. The support team is caring and responds to needs.

Mrs SR, Chesterfield

It is as the name states stay at Home Instead of going into a care home. They are not just carers but friends. My mum could not cope without them. It's not just the help with washing and dressing etc. but the extra little touches like painting her nails and doing her hair.

Mr MH, Eyam

There are so many benefits to the service that Home Instead provides. We have our life back.

Mrs LG, Chesterfield

Prior to having Home Instead I received care from several other companies. All were lacking in their ability to provide an average standard of care, not so with Home Instead, their care & services are second to none - I would certainly recommend them without hesitation!

Mr BJ, Chesterfield

I am delighted with everyone at Home Instead. You are a great improvement on the previous agency we used.

Mrs SR, Chesterfield

Will turn their hand to anything & are reliable

Mrs MW, Chesterfield

When anything has needed to be addressed, we have been listened to and care has been taken to improve.

Mr NZ, Chesterfield

Very caring CAREGivers, get on with the tasks

Mr ET, Chesterfield

The staff they employ now are monitored and matched to the person receiving the care.

Mrs HI, Totley

Staff always go the extra mile to make the visit enjoyable.

Mr EB, Chesterfield

My son who is a counsellor by profession first made contact on my behalf. He is impressed by your service. I live alone and look forward to my visits by two regular carers.

Mr AS, Chesterfield

Never had any problems, stick to care plan and any changes are promptly discussed.

Mrs EB, Chesterfield

Mum is clearly at ease with both CAREGivers, has commented herself on caring and supportive attitude

Mrs MP, Chesterfield

It took me a long time to convince my dad to get some care for mum (who has dementia). Dad is 90 and good for his age but he was feeling the strain of looking after mum (who is 85). Eventually, after many months of discussions, I got him to agree to have a meeting with Home Instead and ever since the 1st meeting and visit there has been a marked improvement to their wellbeing and lives. Dad has been very positive and doesn't regret receiving the help. He is always singing Home Instead's praises, especially the carers.

Mrs LG, Chesterfield

It is excellent - I have had experience of 2 other companies - they were never on time, very often didn't turn up. No explanation given and the management were rude to say the least - I have had the phone put down on me at least twice by them.

Mr EH, Chesterfield

I could not expect to receive better support.

Mr SH, Dronfield

All the staff perform their duties without fault and without prompting - they carry out the necessary tasks on their own initiative (Excellent)

Mr SM, Chesterfield

You do what you claim to do. Rare in the current world!

Mr AS, Chesterfield

I am never let down.

Mrs JS, Chesterfield

I am confident that the care provided meets my father's needs.

Mrs AB, Chesterfield

Good continuity, personal care, very understanding and sensitive to needs.

Mrs FS, Chesterfield

Complete trust in what this company do and very fair pricing. Cannot fault you.

Mr PS, Chesterfield

My mum has never been happier and we can relax knowing she is being looked after when we are there or not!

Mrs LG, Chesterfield

A very efficient service.

Mr and Mrs C

There are good people in this world and then there are extraordinary people. Just recently I have been privileged to meet some of these special people. They cared for my father –in –law. They help him to live and to die with dignity after Alzheimer’s robbed him of his health. Anyone with the right training can be taught to be professional but not everyone can be as genuinely compassionate as these wonderful people were. Their assistance enabled us to grant David his final wish, to leave hospital and return home. There was an incredible calm and serene atmosphere in the house for David’s last few days with us. One of control. We felt safe in the knowledge that all David’s personal and medical care was being dealt with competently by the carers liaising with the district nurses. Their support allowed the family time to be able to sit quietly with David, to say our good-byes. Thank-you once more for the incredibly professional support and peace of mind you gave to our whole family. The same support, compassion and heartfelt humanity was shown towards my mother-in-law throughout the last loving but emotionally draining months of dedicated care she gave to her husband. Also a big thank-you to the extremely patient office team who efficiently took numerous messages. Without you there is no team on the ground. My mother-in-laws words "they are a God send." Thank-you, thank-you once again.

Mr & Mrs C - Chesterfield

Dear all, We wanted to say a big thank you for all your help over the months and especially the last few weeks. We know that mum would have found everything so much harder/impossible without your help. Please feel free to use this testimonial as you wish. Regards

Mrs M, Chesterfield

I missed your presentation in our clubhouse but the warden gave me your brochure. This seemed too good to be true! I try to be as independent as possible but with lack of confidence I was tending to hibernate. Since meeting Home Instead I now have the confidence to do things which seemed impossible a few weeks ago. I enjoy the companionship and support you give me. Heartfelt thanks to Home Instead. 

Mrs E.

Our carer was like a ray of sunshine. She was efficient in all aspects of requirements.

C and D C, York

From our very first contact with Home Instead seven months ago right through to the present day we've been highly impressed by everything: thorough professionalism, comprehensive understanding of needs, constructive approach, friendliness, superb communication, immediate response to unexpected events, 'can do' attitude, willingness to 'go the extra mile', flexibility of scheduling and - by no means least! The quality of carers provided for our cousin, who has dementia and lives in Chesterfield. It's a great relief and comfort to us, knowing that our cousin has such capable, consistent and genuinely-caring support, which is especially important because he has no relatives in the Chesterfield area.

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver