The Cheltenham and Cotswolds Team
Marigold Diamond - Trainer
In my role as Trainer at Home Instead I’m responsible for ensuring our CAREGivers have the skills, knowledge and confidence they need to provide the best care and assistance to our clients. Supporting and developing our CAREGivers to be the best is very important to me and in that respect our wonderful Home Instead training programmes make my job so much easier!
I have been with Home Instead since 2013, having started initially as a CAREGiver before becoming part of the recruitment and retention team. During my career I have cared myself for vulnerable adults and I have also trained people who provide support to others. I am particularly passionate about dementia care and over the years I've been involved a lot in supporting people with learning disabilities and mental health conditions.
It’s great for me to see our new CAREGivers grow and develop over the time they are with Home Instead. One of my favourite parts of the job is delivering our ‘Alzheimer’s and other Dementias’ training programme. It is City & Guilds accredited and last year received royal recognition in the form of an inaugural Princess Royal Training Award!
At home I love cooking, walking and music. I do also enjoy dancing - especially if it involves a social event!
Amanda Hamer - Owner
Gloucestershire is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office just outside Cheltenham. My twins were born in Cheltenham (a boy and a girl!) and go to school there, and we live not far away near Cirencester.
I have had a wonderful career, holding a number of Local Authority posts before becoming a corporate director here in Gloucestershire. I've been responsible for everything from customer service to community development, business improvement to staff training and I've learned a lot about what matters to local communities and older people. I was inspired by my sister and my sister-in-law to become involved in the care sector, both of whom work with older people. Home Instead Senior Care means I can have a real impact on the day to day quality of people's lives. It means I can provide the very best level of service on a completely personalised basis, which is exactly what I would want for my own mum.
Being the first care at home company in Gloucestershire to be rated overall 'Outstanding' by the CQC (achieved by only 1% of organisations nationwide) is amazing and all down the truly wonderful CAREGivers and fantastic office support team who work with us.
Michelle Keeble-Hawkes - Operations Manager
As Operations Manager I work closely with Amanda, the owner of Home Instead, to ensure we continue to grow and to provide the very best care in Gloucestershire as well as the best place for people to work!
I'm proud to say that I have been with Home Instead since it started over six years ago. Prior to that I was involved in managing care services for more than 16 years, having first got involved in care when I was 16. During my career I have worked with many different clients, the youngest being 7 years of age and the oldest being 104. I have also shared many wonderful experiences with them - one of the best (and coldest!) being husky sledging with a client who wanted to visit father Christmas in Lapland.
I really do care about caring - it's not just a job for me. I set high standards and people matter a lot to me. I believe that life is for living and you should never say never. We all have goals and dreams and I accept that there are challenges in life, but with the right support we can enjoy life and achieve things we may not have believed possible!
Alexandra Alcock-Gore - Care Manager
As the Care Manager I’m responsible for leading and supporting the Client team. My job is to ensure that anyone contacting Home Instead for companionship, home help or more complex care receives the same, completely personal service. From first enquiry, I’m here to oversee the whole process of ensuring the right support is in place, with complete flexibility if needs change along the way.
I have worked in the care sector for 25 years, specialising in care for older people and dementia care. I began as a Care Assistant and from 2002 I trained in Caring Service Management at the University of Gloucestershire. This enabled me to become Deputy Manager then Registered Manager of a Residential Home.
I joined Home Instead in February 2017 as Care Manager and have thoroughly enjoyed moving into the world of care at home. I absolutely love every aspect of my role, my team, our CAREGivers and wonderful clients! There is a unique passion in Home Instead for supporting each individual person to live life as fully and independently as possible. It’s a real privilege to be part of something truly ‘Outstanding’.
I love holidays, wildlife and the great outdoors and of course sharing photos of my little terrier Izzy who is very popular with our clients!
Helen Roberts - CAREGiver Experience Manager
Working in close liaison with Alex and the client team, I head up the CAREGiver Experience team at Home Instead. Our aim is to change the face of caring by recruiting the best people, giving them award-winning training and providing a warm, supportive and professional environment 24/7! We see every member of our CAREGiver team as an individual person and work hard to maintain our low levels of turnover and very high levels of staff satisfaction.
Prior to joining Home Instead Senior Care in 2017 I worked as a specialist consultant helping businesses to achieve their growth potential through initiatives such as overseas trade programmes, employee reward and recognition schemes, and recruitment and selection strategies.
At Home Instead I have found a team of dedicated and highly professional individuals whose ethos and values truly are those of an Outstanding CQC rated organisation. I am hugely proud to be a part of a company which has inspirational leadership and where people are developed and involved throughout.
When I am not working I love nothing more than to walk through woods, fields and muddy puddles with my precious pooch, Parker who has been part of my life for the last 14 years and continues to bring me such great joy .
Debby Davies - Care Services Manager
In my role as Care Services Manager I meet regularly with clients and families who are looking for support for loved ones at home. It’s my job to make their experience as personal, positive and stress-free as possible! Our emphasis is always on listening, finding out what is important to clients and shaping our assistance to meet their specific needs and wishes.
I have had the most rewarding career since 1983 when I trained as a nurse and specialized in elderly care. My husband and I moved to Cheltenham in 1990 and I was lucky enough to work in a local nursing home as the Deputy Matron for 7 years and then managed a retirement complex for 16 years.
I joined Home Instead in 2014 as a CAREGiver and I have been privileged to support people with their own very personal requirements. Following a long illness, one of my clients had not been to her local corner shop which she had frequented for more than 20 years. After supporting her for 6 months we made the short journey together to that shop where she had an overwhelming welcome from the staff we then made it a regular visit. Such relatively simple activities can make a huge difference in our lives.
Once support is in place we work as a team to make sure our high standards are maintained and all of our clients receive the excellent care and support we pride ourselves on, throughout the time we are supporting them.
I feel very privileged to work with an amazing team who are as passionate about providing the highest quality of care as I am. It is so rewarding to make a difference to people's lives on a daily basis and I feel very lucky to be part of Home Instead.
Amy Anstice - Care Coordinator
As part of the Client team, I coordinate and schedule our services, making sure our clients receive the visits they require from our amazing CAREGivers whenever they need them. Home Instead supports people at home across most of Gloucestershire and one of the best parts of my job is ensuring the right match is made between CAREGiver and client, providing continuity of care.
I’ve been working in care now for 12 wonderful years and this is all I have ever wanted to do! I have worked in a variety of different environments but working with older people for me is the most rewarding. I’m very passionate about ensuring people receive good quality care and that they are able to remain at home and independent.
I have worked with Home Instead as Care coordinator since July 2017 and I really enjoy my role as no day is ever the same. Getting to know all of our lovely caregivers and clients is a joy and I work with a fantastic office support team who make it a pleasure to come to work every day.
I originally applied to Home Instead as I love the company’s ethos and believe there is no one out there like them. Outside of work I enjoy travelling and have recently spent time in New York sightseeing. I am also a local girl however who enjoys living in Gloucestershire and seeking out what the county has to offer closer to home!
Zarah Barter - CAREGiver Experience Coordinator
As a member of the CAREGiver Experience team I deal with recruitment and retention of our CAREGivers. That means everything from chatting to candidates who are interesting in joining us, right through to their first day on the job and beyond!
I am an experienced secretary, administrator and commercial executive and having taken a carrer break to bring up my two children I joined Home Instead in 2015. Initially I worked as a CAREGiver, followed by office Administrator before being successfully interviewed for my current role. I am continuing my professional development by undertaking a CIPD Intermediate Certificate in HR Management.
What I really enjoy is meeting new CAREGivers, getting to know them, supporting them when needed and maintaining contact with them throughout their time with us. One of the most fun parts of the job is helping to arrange special CAREGiver events and social nights out together.
April Lilwall - Finance Administrator
I joined the team as the Finance Administrator in June 2016. It’s my job to manage our client billing process and also the office finances. This leaves the rest of the team free to do what they do best – providing outstanding care!
I qualified as a Management Accountant in 2002, working in various corporate positions but then left in 2009 to be a full time Mum to my gorgeous son and daughter. Time flew and my son has just started secondary school so I felt it was time to get out and do something for me and exercise the brain again! Returning to work has brought back my confidence and keeps me in touch with the wider world. I’m lucky enough to work part time hours at present so I can carry on juggling my busy family life (and crazy new puppy!).
I’ve loved working at Home Instead since day one as the whole team are amazingly friendly and supportive. I really enjoy coming to work and hearing the heart-warming stories of the amazing care work which goes on every single day of the week.
I wanted to thank all at Home Instead for all the care and support we have received over the last few months. Without it, our lives would have become impossibly difficult, and we were very impressed by the kindness and competence of all the staff who helped to care for my wife, or that we dealt with in the office. In terms of professionalism and flexibility your company is clearly streets ahead of the others in the market, and we really appreciated both.Professor K Peattie, Cheltenham