Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Cheltenham and Cotswolds Team

Stefana Gherhes - Care Coordinator

Stefana Gherhes - Care Coordinator

I feel it is an honour to work in the care sector and a real privilege to be part of the team at Home Instead. I believe passionately in the company’s commitment to supporting and developing quality staff who provide outstanding care to clients. In my role as Care Coordinator I work closely with our fantastic team of CAREGivers and it’s my job to ensure clients receive the support they need, from the right person, when they need it. Equally important to me is making sure that our CAREGivers are happy and well-matched with clients!

 

Having worked with other care companies I can say that Home Instead is very different. This is a truly caring company and I love being part of such an innovative team. Away from work I enjoy travelling, particularly in Scotland, Norway and Sweden where I love to relax whilst fly fishing.

Chris Scrivens - Care Services Assistant

Chris Scrivens - Care Services Assistant

I joined Home Instead initially as a CAREGiver, having entered into the world of care quite late in life. My previous career was in finance and after 34 years of working for the same company I took early retirement. Two years later, having watched my daughter working as a CAREGiver and seeing the satisfaction it gave her I decided to join Home Instead too!

 More recently I had the opportunity to take up the role of Client Services Assistant. Working alongside Alex and Debby I am responsible for looking after new clients when they first join us as well as ensuring our support changes whenever their needs and wishes change. I love the fact that each client starts off with a clean sheet of paper and their individual care plan is written completely around their particular preferences, abilities and needs.

I have met some wonderful people, from all walks of life, and have learned so much about them. We really do provide a personal service and I adore seeing the way that we enrich the lives of others every day.

Amanda Hamer - Owner

Amanda Hamer - Owner

Gloucestershire is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office just outside Cheltenham. My twins were born in Cheltenham (a boy and a girl!) and go to school there, and we live not far away near Cirencester.

I have had a wonderful career, holding a number of Local Authority posts before becoming a corporate director here in Gloucestershire. I've been responsible for everything from customer service to community development, business improvement to staff training and I've learned a lot about what matters to local communities and older people.   I was inspired by my sister and my sister-in-law to become involved in the care sector, both of whom work with older people. Home Instead Senior Care means I can have a real impact on the day to day quality of people's lives. It means I can provide the very best level of service on a completely personalised basis, which is exactly what I would want for my own mum.

Being the first care at home company in Gloucestershire to be rated overall 'Outstanding' by the CQC (achieved by only 1% of organisations nationwide) is amazing and all down the truly wonderful CAREGivers and fantastic office support team who work with us. 

Michelle Keeble-Hawkes - Operations Manager

Michelle Keeble-Hawkes - Operations Manager

As Operations Manager I work closely with Amanda, the owner of Home Instead, to ensure we continue to grow and to provide the very best care in Gloucestershire as well as the best place for people to work! 

 I'm proud to say that I have been with Home Instead since it started over six years ago. Prior to that I was involved in managing care services for more than 16 years, having first got involved in care when I was 16. During my career I have worked with many different clients, the youngest being 7 years of age and the oldest being 104. I have also shared many wonderful experiences with them - one of the best (and coldest!) being husky sledging with a client who wanted to visit father Christmas in Lapland.

I really do care about caring - it's not just a job for me. I set high standards and people matter a lot to me. I believe that life is for living and you should never say never. We all have goals and dreams and I accept that there are challenges in life, but with the right support we can enjoy life and achieve things we may not have believed possible!   

Alexandra Alcock-Gore - Care Manager

Alexandra Alcock-Gore - Care Manager

As the Care Manager  I’m responsible for leading and supporting the Client team. My job is to ensure that anyone contacting Home Instead for companionship, home help or more complex care receives the same, completely  personal service. From first enquiry,  I’m here to oversee the whole process of ensuring the right support is in place, with complete flexibility if needs change along the way.

I have worked in the care sector for 25 years, specialising in care for older people and dementia care. I began as a Care Assistant and from 2002 I trained in Caring Service Management at the University of Gloucestershire. This enabled me to become Deputy Manager then Registered Manager of a Residential  Home.

I joined Home Instead in February 2017 as Care Manager and have thoroughly enjoyed moving into the world of care at home. I absolutely love every aspect of my role, my team, our CAREGivers and wonderful clients! There is a unique passion in Home Instead for supporting each individual person to live life as fully and independently as possible. It’s a real privilege to be part of something truly ‘Outstanding’.

I love holidays, wildlife and the great outdoors and of course sharing photos of my little terrier Izzy who is very popular with our clients!

Debby Davies - Care Services Manager

Debby Davies - Care Services Manager

In my role as Care Services Manager I meet regularly with clients and families who are looking for support for loved ones at home. It’s my job to make their experience as personal, positive and stress-free as possible! Our emphasis is always on listening, finding out what is important to clients and shaping our assistance to meet their specific needs and wishes.

I have had the most rewarding career since 1983 when I trained as a nurse and specialized in elderly care. My husband and I moved to Cheltenham in 1990 and I was lucky enough to work in a local nursing home as the Deputy Matron for 7 years and then managed a retirement complex for 16 years.

I joined Home Instead in 2014 as a CAREGiver and I have been privileged to support people with their own very personal requirements. Following a long illness, one of my clients had not been to her local corner shop which she had frequented for more than 20 years. After supporting her for 6 months we made the short journey together to that shop where she had an overwhelming welcome from the staff we then made it a regular visit. Such relatively simple activities can make a huge difference in our lives.

Once support is in place we work as a team to make sure our high standards are maintained and all of our clients receive the excellent care and support we pride ourselves on, throughout the time we are supporting them.

I feel very privileged to work with an amazing team who are as passionate about providing the highest quality of care as I am. It is so rewarding to make a difference to people's lives on a daily basis and I feel very lucky to be part of Home Instead.

 

Helen Roberts - CAREGiver Experience Manager

Helen Roberts - CAREGiver Experience Manager

Working in close liaison with Alex and the client team, I head up the CAREGiver Experience team at Home Instead.  Our aim is to change the face of caring by recruiting the best people, giving them award-winning training and providing a warm, supportive and professional environment 24/7! We see every member of our CAREGiver team as an individual person and work hard to maintain our low levels of turnover and very high levels of staff satisfaction.

 Prior to joining Home Instead Senior Care in 2017 I worked as a specialist consultant helping businesses to achieve their growth potential through initiatives such as overseas trade programmes, employee reward and recognition schemes, and recruitment and selection strategies. 

 At Home Instead I have found a team of dedicated and highly professional individuals whose ethos and values truly are those of an Outstanding CQC rated organisation. I am hugely proud to be a part of a company which has inspirational leadership and where people are developed and involved throughout.

 When I am not working I love nothing more than to walk through woods, fields and muddy puddles with my precious pooch, Parker who has been part of my life for the last 14 years and continues to bring me such great joy .

 

 

Aysha Akif - Learning and Development Manager

Aysha Akif - Learning and Development Manager

I am proud to work with the inspiring team here at Home Instead Senior Care. In my role as Learning and Development Manager I am responsible for ensuring our CAREGivers receive all the training and  support they need, giving them the skills, knowledge, strategies and confidence to provide outstanding care to our clients right from the start. 

We offer a lot of ongoing training, including City and Guilds accredited courses, which are industry-leading. This, together with the career development opportunities we provide for our employees, means we not only recruit the best - we keep them!

When I'm not in the office I enjoy walking and capturing the beauty of sunsets with my camera. However what I love more than anything is eating fish and chips by the sea.

Marigold Diamond - Trainer

Marigold Diamond - Trainer

In my role as Trainer at Home Instead I’m responsible for ensuring our CAREGivers have the skills, knowledge and confidence they need to provide the best care and assistance to our clients. Supporting and developing our CAREGivers to be the best is very important to me and in that respect our wonderful Home Instead training programmes make my job so much easier!

I have been with Home Instead since 2013, having started initially as a CAREGiver before becoming part of the recruitment and retention team. During my career I have cared myself for vulnerable adults and I have also trained people who provide support to others. I am particularly passionate about dementia care and over the years I've been involved a lot in supporting people with learning disabilities and mental health conditions.

It’s great for me to see our new CAREGivers grow and develop over the time they are with Home Instead. One of my favourite parts of the job is delivering our ‘Alzheimer’s and other Dementias’ training programme. It is City & Guilds accredited and last year  received royal recognition in the form of an inaugural Princess Royal Training Award!

At home I love cooking, walking and music. I do also enjoy dancing - especially if it involves a social event!

April Lilwall - Finance Administrator

April Lilwall - Finance Administrator

I joined the team as the Finance Administrator in June 2016. It’s my job to manage our client billing process and also the office finances. This leaves the rest of the team free to do what they do best – providing outstanding care!

I qualified as a Management Accountant in 2002, working in various corporate positions but then left in 2009 to be a full time Mum to my gorgeous son and daughter. Time flew and my son has just started secondary school so I felt it was time to get out and do something for me and exercise the brain again! Returning to work has brought back my confidence and keeps me in touch with the wider world. I’m lucky enough to work part time hours at present so I can carry on juggling my busy family life (and crazy new puppy!).

I’ve loved working at Home Instead since day one as the whole team are amazingly friendly and supportive. I really enjoy coming to work and hearing the heart-warming stories of the amazing care work which goes on every single day of the week.

  • UKHCA Registered

I wanted to thank all at Home Instead for all the care and support we have received over the last few months. Without it, our lives would have become impossibly difficult, and we were very impressed by the kindness and competence of all the staff who helped to care for my wife, or that we dealt with in the office. In terms of professionalism and flexibility your company is clearly streets ahead of the others in the market, and we really appreciated both.

Professor K Peattie, Cheltenham