Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Being a CAREGiver

Naomi has been a CAREGiver with Home Instead since April 2015. In a recent interview she talked about her experience of working for Home Instead Senior Care...

Why did you become a caregiver?

Previously I was a health care assistant in a hospital. Although I enjoyed my job, I felt something was missing. I found that I rarely got the time to build a relationship with my patients. I wanted to learn more about the people that I was caring for.

After some research into local care providers I discovered Home Instead. What appealed to me the most was the minimum visit with a client is an hour.


How do you make a difference to people’s lives?

I enjoy meeting and getting to know people. I feel that times are changing and that some elderly people prefer to stay at home rather than going into a care home. Home Instead Senior Care specialises in Dementia – this is a subject close to my heart. I lost a family member to dementia a few years ago and at the time I was too scared to visit in case she did not recognize me. Now thanks to HISC I have the tools and experience to confidently help my clients. I help them with their daily activities by giving them reassurance.

What is it like working for HISC?

I really enjoy my job. I feel appreciated and valued. I feel proud to represent HISC knowing that we provide quality care and companionship. Not only to our clients but to their families as well. Although I have previous experience as a health care assistant the induction training with HISC is exceptional.


What do you enjoy most about your job?

I feel I genuinely make a difference to my client’s lives. I love the look on their faces when I arrive and knowing that when I leave them I have helped them to the best of my ability. Home Instead have made me feel worthwhile and have supported me in fitting my working hours around a busy family life.

What would you say to others thinking about becoming a caregiver?

I haven’t looked back since I joined Home Instead. All of the caregivers and office staff that I have met are just as passionate about their jobs as I am.


CAREGiver Naomi Wells
  • UKHCA Registered

The quality of care that you and your team have shown to my mother in the Cotswolds has always been excellent. You have been very proactive in dealing with situations that have arisen and have shown genuine care for my mother's welfare; she had become weak but with the encouragement of your CAREGivers she has eaten better and become much stronger. We would have no hesitation in recommending your organisation to others who need help looking after relatives.

Mr W, West Sussex