The Chelmsford Team
Dr Michel Sun Wai - Director
Some people find it unusual in that I have a female sounding French name, when I am of Chinese origins. What is not unusual, however is the kind of care I want to provide to elderly people and anyone else who needs help and care.
I am a practicing Anaesthetist and an Intensive Care Consultant. Looking and caring after the frail and the elderly is just an extension of what I do normally for my patients while they are in surgery or when they are on the Intensive Care Unit. I chose Home Instead Senior Care not only to help me start up my own business, but also because it matched my vision of how care to the elderly should be delivered. My aim is to provide support and peace of mind to the family of the loved one we are caring for, by helping that person retain their independence and dignity and enabling them to stay in their own homes for as long as possible. My CAREGivers through empathy, care and training will behave as if a family member is looking after their own loved ones.
On a personal level, I keep fit by practising Ju-jitsu and through much sweat and effort, I am a black belt, 4th dan. My wife, Jo, is another Anaesthetist and of course there is a lot of medicine being spoken at the dinner table! We have 3 daughters and a son, 2 cats and look after 2 aquariums!
I am a stickler for details and want to provide the best care around by getting the best staff possible around me.
Michelle Gilbert - Registered Care Manager
I have only just joined the Home Instead Chelmsford team in April 2016, but I am very much looking forward to a long and exciting working relationship.
I have been in social care for the past sixteen years, two of those years were as a care worker and co-ordinator, and then the remaining 14 years have been as a registered manager. For me, social care is all about quality support for our ever aging population and Home Instead does exactly that.
I take pride in my ability, to develop a positive working relationships with colleagues, peers and other professionals, I am highly motivated and enthusiastic, with a can do attitude. I am a very positive down to earth person.
I have three handsome grown up sons and two gorgeous grand children - not that I’m biased!
In my spare time I love to spend time with the family. I am also fascinated in genealogy, and have traced my family history back several generations. I enjoy listening to a variety of music, jazz, modern, classical and I love to travel.
Willow is an elderly King Charles Cavalier and belongs to Jo Hill.
Since being diagnosed with heart disease at the beginning of 2016, she has become a permanent member of the team at the Chelmsford office.
She enjoys spending her time greeting our CAREGivers and visitors but her favourite past time is snoring!
Jo Hill - Assistant Care Manager
After nearly 20 years of working for Banks and Financial Institutions I decided to pursue an alternative career path.
I knew that the Care Sector was the area that interested me as I had been caring for my elderly Grandmother who is 92.
I joined Home Instead in September 2015, as a Community Liaison Manager, after becoming aware of the difficulties faced when trying to find excellent quality care for the elderly community.
Since I started here, I have worked hard to achieve the role as Assistant Care Manager, this enables me to meet my clients and their families, and knowing that we are making a difference to their lives with the service we provide.
Tanya Christou - Business Development Manager
I am a mother of three daughters; I enjoy a balanced life as a mother and also as an Employee. I have always worked since leaving school and I have also enjoyed educating myself at a higher level, I am a hard working member of my team who thrives to succeed.
My previous employment background was a Business Development Manager, I ensured the business achieved pre-set budgets and targets, I was responsible for the performance of individuals and managed compliance within the business team, controlled advertising budgets to deliver a high calibre of candidates and produced reports and figures to the Sales Director as well as coordinating scheduling for the operational teams.
My role within Home Instead Senior Care is Business Development Manager. I coordinate and deliver a high standard of business, care and support to the community. I conduct myself in a professional manner, ensuring the Franchise image of service is of excellence and quality standards are portrayed at all times.
Ben Oakes - Junior Marketing Assistant
I am a recent BA Events Management graduate from the University College of Birmingham scoring a 2:1. Following this I have worked in a variety of event roles including marketing assistance for an independent music festival company, which is where my passion for marketing began.
What attracted me to this position, was the ethical, attention to detail and caring nature of this business where I can implement my skills and grow. My other previous work experiences involve a large amount of hospitality which has significantly contributed to my confidence, people skills and organisation.
It is my job to outsource potential clients who are in need of professional care, and identify the unique nature of this business
Becky Cooper - Senior CAREGiver
I joined Home Instead Senior Care in June 2015 and I absolutely love what I do. I was attracted to the ethos of Home Instead Senior Care as they’re similar to my own, and I really like that the visits are a minimum of 1 hour.
As a Senior CAREGiver, I provide a mentoring role for our CAREGivers and support our clients and their families on an ongoing basis. However, I still enjoy being hands on with care and getting out to meeting clients wherever possible.
I have completed the Home Instead Senior Care City & Guilds accredited Dementia training care course in order to support our clients with Alzheimer’s and other dementias. I am really passionate about helping people to stay in their own home, in familiar surroundings for as long as possible.
Things that make my heart happy are my family, my friends, woodland walks and chocolate cake.
Sue Last - Senior CAREGiver
I have worked for Home Instead for 10 weeks so far and some of my duties include: Carrying out Care Consultations, QA, Service Reviews, Introducing new CAREGivers to clients, direct observations with CAREGivers, spot checks, risk assessments and Care Plans.
I previously worked as a Restaurant Manageress for 20 years, then in 2003 I started work in the Care sector. I worked for Essex County Council and for Essex Cares until August 2016. Here I was a Care Co-Ordinator / Support Lead and my duties included doing First Visits, Risk Assessments, Supervisions, Review of Services, Direct Observations, Chairing Meetings, Training, Supporting with Medication training, Trainer / Demonstration of Aids that support clients with personal care / dressing, preparing food and drink to help maintain their independence and remain in their own homes.
I have also worked in Broomfield Hospital alongside Social Workers and part of my duties included going to wards to meet potential clients and assess them with suitability to come home with an reablement package.
Anne Hood - Scheduling Co-ordinator
I am the Scheduling Co-ordinator, after having the opportunity to change my role at Home Instead Senior Care Chelmsford.
I joined Home Instead in August 2016 as a Clerical Administrator providing clerical and administration support across all departments. I carried out a range of duties which involved telephone communication, contact with the public and internal colleagues. I also provided support with organisational procedures and systems.
I previously worked within the NHS as a Screening Assistant for the Cancer Screening Programme for 6 years. I value client happiness and will endeavour to do all I can to help.
In my spare time I enjoy walking my dogs, spending time with my family and socialising with close friends
We have found Home Instead very useful indeed, and the CAREGivers are willing to go that extra mile. They have taken my husband out in their cars around the local countryside which of course keeps his brain active and also gives me a couple of hours respite to get on with chores! Today he is being taken to Chelmsford. I would be happy to recommend Home Instead Senior Care to others.Mrs K, Chelmsford