Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
01162 165306 / 01509 273108 / 01530 445946

Vacancies

We currently have 8 vacancies in Charnwood, Loughborough and Coalville.

  • Scheduler

    Job Description

    Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people delivered in their own homes.

    With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. Independent reviews continually report we are the number one provider in England.

    We place an emphasis on the relationship between our CAREGivers and clients, and with only longer visits, office time is focused on quality.

    We are now seeking a personable Care Coordinator/Scheduler to join our supportive and growing office in Leicestershire, covering Charnwood, Loughborough and Coalville. With a minimum of 1 years’ scheduling experience and a passion for providing top quality care we will give you the opportunity to perform a variety of duties in the coordination and scheduling of services for clients.

    The successful individual will also be expected to support named clients and their families throughout the period we provide service. This will include Quality Assurance visits, Service Reviews, care plan preparation.

    Duties will include:

    • Develop and maintain relationships with clients and clients families giving regular informative and telephone QA contact.
    • Coordinating CAREGiver schedules on a daily / weekly / monthly basis.
    • Answering phone enquiries in a professional manner
    • Carry out QA visits, Service reviews
    • Creating and maintaining accurate client records in Home Instead Software / files
    • Participating in out of hours “on call” rota.
    • Delivering care as needed in emergancies

    Job Types: Full-time / part time, Permanent

    Required licence or certification:

    • drivers licence and access to a car

    Job Types: Full-time, Part-time

    Apply Now

  • Deputy Care Manager

    Post: Deputy Care Manager

    Accountable to: Directors

    Job Purpose:

    Exciting opportunity to take a large and key role in a team of a rapidly growing office for a well established national brand.

    We are looking for someone with drive and ambition who has the experience to be a part of a huge growth plan, overseeing several sites and a large team of senior managers below them over the next few years. Whilst experience is essential for for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

    If you have wanted to do things your way...make a mark and truly work for a company that care for their Care Givers and office team as much as their clients delivering care in the way that it should be please get in touch!

    In a nut shell we have...

    • Over 33 Outstanding CQC ratings across our network – more than any other home care provider in the UK!
    • Minimum call times of one hour allowing client and Care Giver to have time to forge meaningful relationships.
    • Companionship, home help and personal services.
    • Call times at a time that suit the client – not our schedule, on time every time.
    • Bespoke client and Care Giver matching to ensure similar interests.
    • We believe there is no place like home and our elderly community deserve better – we want to support them and show you and their family how home care should be delivered in the private sector.

    Role and Responsibility in Detail...

    A Care Manager’s role is to manage the day to day running of Home Instead Senior Care operations, ensuring compliance with the Essential Standards of Quality and Safety and adhering to The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 in all aspects.

    The Care Manager is responsible for acting in the best interests of the clients we support, and ensuring that they implement systems to monitor quality and performance.

    A Care Manager is not only answerable to their employer; they are also answerable to CQC.

    In addition, it is a requirement of the role to be involved in Networking Activities/Business development and to provide directors with regular activity reports and analyses.

    Ensure that all client calls are covered by a staff member and that all scheduling is completed in advance of shifts.

    Maintain compliance with all Policy and Procedures.

    Ensure that the business maintains 24 hour availability via an on call rota, for both staff and clients.

    All Home Instead Senior Care Managers must have the relevant qualification or be willing to work towards this.

    The management of all care processes from initial contact, whilst maintaining agreed standards.

    Care Managers are responsible for the on-going management of CareGivers and for carrying out/overseeing the following processes:-

    Client Services:

    Service Calls

    • Carry out Service calls of prospective clients which includes:-
    • Information giving
    • Information gathering
    • Needs assessment
    • Risk assessment
    • H&S assessment
    • Relationship building
    • Service agreement signing
    • Support / care planning
    • Support new client packages as needed to start support asap

    Quality Assurance

    • Contact Client after initial introduction to ensure happy with CAREGiver.
    • Carry out regular QA visits and telephone calls.
    • Ensure clients and CAREGivers are kept up to date with scheduling arrangements.
    • Carry out regular service/H&S reviews.
    • Ensure that all information is relevant and up to date for each client.

    General

    RPN Information

    Whenever you complete a service call or begin a service, ensure that both the referrer and any other identified relevant people are kept up to date with the process.

    Policies and Procedures

    • Regularly review and update with changes forwarded by National Office.
    • Ensure that the Home Instead Senior Care Policies & Procedures manual is displayed and available to staff at all times.
    • Test staffs knowledge of Policies & Procedures at regular intervals.
    • Have a full understanding of the Policies & Procedures manual.
    • Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation.
    • Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication.

    Complaints

    • Ensure all complaints, compliments or comments are appropriately recorded and responded to in the time scales set.
    • Ensure relevant reports are forwarded to relevant bodies e.g. CQC, SOVA.

    Health & Safety

    • Ensure that Health & Safety audits are completed both in the office and within client’s homes.
    • Complete risk assessments where needed.
    • Keep up to date with all relevant legislation.
    • Report all notifiable incidents to the relevant body e.g. CQC, RIDDOR.
    • Take all reasonable care for the safety of both yourself and others.

    CQC

    • Ensure they understand and can evidence compliance with, The Essential Standards of Quality and Safety.
    • Ensure they understand and can evidence compliance with, The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.
    • Understand all legislation that has any impact on the service provided in relation to meeting and exceeding standards.

    HR

    • Take part in disciplinary investigations, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including adult protection issues.
    • Take and follow advice from outside HR advisors relating to any disciplinary issues.

    Record Keeping

    • Maintain and review all records required by good practice and regulation for the effective running of the service and the business.
    • Record all conversations with relevant others, including time and date.
    • Care Managers need to register with the National Minimum Data Set and keep all staff entries up to date.

    Confidentiality & Data protection

    • Ensure that you follow all policy & procedures to maintain confidentiality.
    • Work within the guidance on data protection from CQC.
    • Ensure that staff understands the importance of maintaining confidentiality.

    Funding Streams

    • Understand Social Care funding.
    • Understand Direct Payments.
    • Understand Benefits such as DLA and attendance allowance.
    • Understand Personal/Individual Budgets.

    Planning

    • Attend a management meeting each week/month and provide reports relating to the business, to tasks completed and tasks outstanding.
    • To contribute to the development of new business.
    • Contribute to the strategic and business planning and implementation.

    Undertake any training that is deemed necessary or mandatory by the company; take part in your own supervision, appraisal, KPI meetings and professional development. Maintain and improve professional knowledge and competence.

    Attend meetings to network and actively raise the profile of Home Instead Senior Care.

    Ensure that all customers are treated with dignity and respect.

    To liaise with other professionals; regarding referrals, the on-going care of current and potential customers.

    This list is in no way exhaustive and Care Managers are expected to carry out any other duties as are within the scope, spirit, and purpose of the job.

    On call requirements and expectations:

    • Manage the on call phone rota: this is split between the office team

    Job Type: Full-time

    Apply Now

  • Registered Care Manager

    Care Manager

    Accountable to: Directors

    Job Purpose:

    Exciting opportunity to take a large and key role in a team of a rapidly growing office for a well established national brand.

    We are looking for someone with drive and ambition who has the experience to be a part of a huge growth plan, overseeing several sites and a large team of senior managers below them over the next few years. Whilst experience is essential for for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

    If you have wanted to do things your way...make a mark and truly work for a company that care for their Care Givers and office team as much as their clients delivering care in the way that it should be please get in touch!

    In a nut shell we have...

    • Over 33 Outstanding CQC ratings across our network – more than any other home care provider in the UK!
    • Minimum call times of one hour allowing client and Care Giver to have time to forge meaningful relationships.
    • Companionship, home help and personal services.
    • Call times at a time that suit the client – not our schedule, on time every time.
    • Bespoke client and Care Giver matching to ensure similar interests.
    • We believe there is no place like home and our elderly community deserve better – we want to support them and show you and their family how home care should be delivered in the private sector.

    Role and Responsibility in Detail...

    A Care Manager’s role is to manage the day to day running of Home Instead Senior Care operations, ensuring compliance with the Essential Standards of Quality and Safety and adhering to The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 in all aspects.

    The Care Manager is responsible for acting in the best interests of the clients we support, and ensuring that they implement systems to monitor quality and performance.

    A Care Manager is not only answerable to their employer; they are also answerable to CQC.

    In addition, it is a requirement of the role to be involved in Networking Activities/Business development and to provide directors with regular activity reports and analyses.

    Ensure that all client calls are covered by a staff member and that all scheduling is completed in advance of shifts.

    Maintain compliance with all Policy and Procedures.

    Ensure that the business maintains 24 hour availability via an on call rota, for both staff and clients.

    All Home Instead Senior Care Managers must have the relevant qualification or be willing to work towards this.

    The management of all care processes from initial contact, whilst maintaining agreed standards.

    Care Managers are responsible for the on-going management of CareGivers and for carrying out/overseeing the following processes:-

    Client Services:

    Service Calls

    • Carry out Service calls of prospective clients which includes:-
    • Information giving
    • Information gathering
    • Needs assessment
    • Risk assessment
    • H&S assessment
    • Relationship building
    • Service agreement signing
    • Support / care planning
    • Support new client packages as needed to start support asap

    Quality Assurance

    • Contact Client after initial introduction to ensure happy with CAREGiver.
    • Carry out regular QA visits and telephone calls.
    • Ensure clients and CAREGivers are kept up to date with scheduling arrangements.
    • Carry out regular service/H&S reviews.
    • Ensure that all information is relevant and up to date for each client.

    General

    RPN Information

    Whenever you complete a service call or begin a service, ensure that both the referrer and any other identified relevant people are kept up to date with the process.

    Policies and Procedures

    • Regularly review and update with changes forwarded by National Office.
    • Ensure that the Home Instead Senior Care Policies & Procedures manual is displayed and available to staff at all times.
    • Test staffs knowledge of Policies & Procedures at regular intervals.
    • Have a full understanding of the Policies & Procedures manual.
    • Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation.
    • Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication.

    Complaints

    • Ensure all complaints, compliments or comments are appropriately recorded and responded to in the time scales set.
    • Ensure relevant reports are forwarded to relevant bodies e.g. CQC, SOVA.

    Health & Safety

    • Ensure that Health & Safety audits are completed both in the office and within client’s homes.
    • Complete risk assessments where needed.
    • Keep up to date with all relevant legislation.
    • Report all notifiable incidents to the relevant body e.g. CQC, RIDDOR.
    • Take all reasonable care for the safety of both yourself and others.

    CQC

    • Ensure they understand and can evidence compliance with, The Essential Standards of Quality and Safety.
    • Ensure they understand and can evidence compliance with, The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.
    • Understand all legislation that has any impact on the service provided in relation to meeting and exceeding standards.

    HR

    • Take part in disciplinary investigations, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including adult protection issues.
    • Take and follow advice from outside HR advisors relating to any disciplinary issues.

    Record Keeping

    • Maintain and review all records required by good practice and regulation for the effective running of the service and the business.
    • Record all conversations with relevant others, including time and date.
    • Care Managers need to register with the National Minimum Data Set and keep all staff entries up to date.

    Confidentiality & Data protection

    • Ensure that you follow all policy & procedures to maintain confidentiality.
    • Work within the guidance on data protection from CQC.
    • Ensure that staff understands the importance of maintaining confidentiality.

    Funding Streams

    • Understand Social Care funding.
    • Understand Direct Payments.
    • Understand Benefits such as DLA and attendance allowance.
    • Understand Personal/Individual Budgets.

    Planning

    • Attend a management meeting each week/month and provide reports relating to the business, to tasks completed and tasks outstanding.
    • To contribute to the development of new business.
    • Contribute to the strategic and business planning and implementation.

    Undertake any training that is deemed necessary or mandatory by the company; take part in your own supervision, appraisal, KPI meetings and professional development. Maintain and improve professional knowledge and competence.

    Attend meetings to network and actively raise the profile of Home Instead Senior Care.

    Ensure that all customers are treated with dignity and respect.

    To liaise with other professionals; regarding referrals, the on-going care of current and potential customers.

    This list is in no way exhaustive and Care Managers are expected to carry out any other duties as are within the scope, spirit, and purpose of the job.

    On call requirements and expectations:

    • Manage the on call phone rota: this is split between the office team

    Job Type: Full-time

    Apply Now

  • CareGivers needed in Loughborough

    Care Worker / Care Assistant

    Home Instead Senior Care – Leicester Charnwood

    Permanent

    Care Workers / Home-Helpers / Companions / Care Givers Needed.

    Home Instead Senior Care (An Award winning Care Provider) specialises in consistent, personalised, quality care for private clients in their own homes.

    We want to hear from you if you feel you have a kind heart and want to make a difference. You do not need any specific qualifications or experience, we value individuality and life experience.

    What we offer;

    You will work with the same client day in day out

    You will not do any 15-30 minute calls as our minimum call time is 1 hour!

    Your clients will be located within in a 5 mile radius of your home so you don't spend all day in your car rushing from one end of town to another or we will pay your petrol!

    Your hourly rates are competitive with DOUBLE pay for bank holidays worked!

    You will get 28 days holiday (Pro–Rata)

    You do not need experience as we offer fully funded training and follow best practise from start to finish!

    Care Workers, Home-Helpers & Companions must;

    HAVE A CAR AND A CLEAN LICENCE FOR THIS ROLE!**

    Be trustworthy and have the client’s well being as their top priority

    Be Honest

    Be Reliable

    Have a can do attitude

    Want to help and make a difference to other people

    Be Flexible and able to work a few mornings evenings and alternate weekends

    Be Motivated

    All successful applicants will be required to undergo an enhanced DBS check

    If you feel you have got what it takes to join our team please apply on line, call 01162 165306 or email recruitment.charnwood@homeinstead.co.uk

    Job Type: Permanent

    Required licence or certification:

    Driving License

    Apply Now

  • CAREGivers Charnwood...

    We’re looking for people with the personality and passion to build great relationships with our clients

    Our clients trust us. They will rely on you to listen carefully to what they need, take an interest in them and deliver excellent care. If you enjoy interacting with older individuals and want to pursue an opportunity to make a difference in the lives of others, caregiving might be the career for you.

    The central and most important part of a CAREGiving role with Home Instead is offering companionship and conversation. Each of our CAREGivers is matched to a client based on mutual interests and hobbies to encourage a strong relationship to develop.

    We believe you need this understanding and bond to be able to care for someone as if they were a member of your own family. Indeed, many of our CAREGivers do not have formal experience of working as a carer before they join our team, but have looked after a family member and want to make a difference to an older person’s life by using the experience they have gained.

    Our service is companionship led and so a considerable responsibility of a CAREGiver is to stimulate and encourage the client through a range of different activities that sustain or improve their quality of life. A CAREGiver’s responsibilities can also include accompanying clients to appointments and social events, light housekeeping, planning and preparing meals and helping with daily living routines.

    We are looking for friendly, kind, compassionate people who like to spend time with older people and build a friendly but professional relationship. Therefore we don’t believe in onerous application forms, we prefer to meet face to face for a chat to make sure you match our values and most importantly for you to see what Home Instead is all about. Don’t worry if you don’t have sector experience, we have extensive training and on-going development opportunities that will enable to you deliver our special brand of relationship-led care. Please see our vacancies to apply!

    Apply Now

  • CAREGivers Loughborough

    We’re looking for people with the personality and passion to build great relationships with our clients

    Our clients trust us. They will rely on you to listen carefully to what they need, take an interest in them and deliver excellent care. If you enjoy interacting with older individuals and want to pursue an opportunity to make a difference in the lives of others, caregiving might be the career for you.

    The central and most important part of a CAREGiving role with Home Instead is offering companionship and conversation. Each of our CAREGivers is matched to a client based on mutual interests and hobbies to encourage a strong relationship to develop.

    We believe you need this understanding and bond to be able to care for someone as if they were a member of your own family. Indeed, many of our CAREGivers do not have formal experience of working as a carer before they join our team, but have looked after a family member and want to make a difference to an older person’s life by using the experience they have gained.

    Our service is companionship led and so a considerable responsibility of a CAREGiver is to stimulate and encourage the client through a range of different activities that sustain or improve their quality of life. A CAREGiver’s responsibilities can also include accompanying clients to appointments and social events, light housekeeping, planning and preparing meals and helping with daily living routines.

    We are looking for friendly, kind, compassionate people who like to spend time with older people and build a friendly but professional relationship. Therefore we don’t believe in onerous application forms, we prefer to meet face to face for a chat to make sure you match our values and most importantly for you to see what Home Instead is all about. Don’t worry if you don’t have sector experience, we have extensive training and on-going development opportunities that will enable to you deliver our special brand of relationship-led care. Please see our vacancies to apply!

    Apply Now

  • CAREGivers Woodhouse Eaves

    Are you your local super hero? Want to become a CareGiver today?

    Apply Now

  • CAREGivers Wanted

    We currently have vacancies for CAREGivers in our region. Click here to apply for a position with your local office.
    Apply Now

  • UKHCA Registered

A fantastic company to work for or to have care provided for. CAREGivers are well supported and looked after, the clients receive whatever help they need and companionship from people who really care and love their job. The exact care I would want for my loved ones.
 
 
 

KT W