Review: As an Independent Advocate, I have to be sure that the care providers I recommend to my clients offer a first class service. I found the approach from Home Instead Senior Care (Leicester, Charnwood, Loughborough & Coalville) to be excellent, professional and caring. The review carried out to ensure they understood the client's needs, interests and expectations was one of the most thorough I have come across. Overall Standard: Excellent Staff: Excellent Care / Support: Excellent Management: Excellent Treated with Dignity: Excellent
Jayne Ward: "Just wanted to update you guys in the office, had a lovely morning with 'M' (Client) today. And guess what she said whilst we were looking at the scrapbook together??"
Client "Thank you for coming and thank you for your help. I enjoy your visits and your company"
Jayne Ward: "I told her that I enjoyed coming too"
Home Instead Charnwood are so pleased we are making a difference - client 'M' has dementia and both her family and our team wondered if she appreciated the visits we made but just to know we are making a small difference to her life and the efforts Jayne goes to, makes us feel very fortunate to be supporting the elderly community and make a difference in people's lives.
If you have a loved one that you think may require support please get in touch - 01162 165306Jayne Ward - CAREGiver