The Cardiff Team
Our CAREGivers are the life line in our business and see our clients on a daily basis. They build up a relationship full of trust with the clients and provide some that interaction that they would not have otherwise. Our CAREGivers have compassion and show empathy to our clients in everything they do. They are all wonderful CAREGivers and do fabulous work every day for our clients, they are the real life superheroes. We are always looking for people with these qualities to join our team and if you feel you would like to join phone the office on 02920 569483.
Franchise Owner - Phil and Kate Batchelor
Phil and Kate own the Cardiff office. Phil has lived in Cardiff for 13 years, working previously as a Director & Managing Director at one of Wales’ largest employers, Memory Lane Cakes.
Phil opened the Cardiff office of Home Instead Senior Care in September 2009 and loves how rewarding this work is. He says: “It is a privilege to help people lead happy and independent lives in my local community”.
Kate joined the team at Home Instead in September 2014, before that she was a Secondary Head of English at a large comprehensive school.
Phil and Kate both hold the QCF level 5 qualification in leadership and management.
As well as offering companionship, home help and personal care for older people, Phil and Kate are focusing the Cardiff office on becoming a centre of excellence for Alzheimer's & other dementia care.
Christine Graham MSc (HRM) Associate MCIPD – Head of People & Recruitment
Christine studied human resource management at the University of Glamorgan and has over 20 years’ experience in the private and also “not-for-profit” sectors with a focus on social care.
Christine is very pleased to have joined Home Instead Senior Care at a time when the organisation continues to grow and excel in its ambitions for the future. She has wide ranging H.R. experience covering; recruitment and retention, staff management & employee relations and enjoys working alongside our operational team to ensure that the best quality of care is delivered to our clients.
She enjoys spending quality time with my family, plenty of reading and holidays at interesting destinations.
Gemma Silvester - Care Manager
Gemma’s role is to ensure that the clients we support receive the highest quality service in a person-centred way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.
Gemma also manages the CAREGivers ensuring they are supported whilst deleivering the bespoke care Home Instead provide. Gemma joined Home Instead in March 2012 as a CAREGiver progressing to a supervisory role in March 2015.Gemma has an extensive health and social care background, gained through working with children that have life limited conditions and children with special needs. Gemma has recently achieved her QCF level 5 in Management for Health and Social Care.
The compassion Home Instead have for their clients and staff alike attracted Gemma to work for Home Instead and loves being a part of the team. In her spare time Gemma cherishes spending time with her 3 little boys and enjoying spending time at her caravan in the Gower.
Sian Perez - Care Manager
Sian has worked for Home Instead Senior Care since January 2015 and joined the team as a Care Supervisor. Sian has worked in the care industry for the past 8 years in various roles and between this time went to University to study Business and Law. Sian has finished her QCF Level 5 in Health and Social Care which complements her role at Home Instead.
Sian’s role is to ensure that the clients we support receive the highest quality care with a person-centred approach. This includes care consultations, quality assurance survey’s, service reviews, liaising with clients and family members and much more. Sian also provides support for CAREGiver’s on a daily basis and helps them support clients and maintain their independence in their own homes for as long as possible.
Kate Morton - Training Co-Ordinator
Kate joined Home Instead in December 2013 after studying Dance at the University in Cardiff. She joined the team as an Administration Assistant and has recently moved into the role of Training Co-ordinator.
She has a level 2 and 3 in Business and Administration as well as recently completing her level 5 in Leadership and Management. Kate thoroughly enjoys working with Home Instead and is currently looking forward to taking on more responsibility with training the new and current CAREGivers. Especially after attending her train the trainer course, for Alzheimer‘s and other dementia’s, so that she can deliver Alzheimer’s training to all of our CAREGivers.
Kate enjoys baking and dancing in her spare time and always makes a special cake for everyones birthday in the office.
Helen Kalami - Receptionist / Finance Administrator
Helen joined the Home Instead Team as a CAREGiver and moved over to the office as a Receptionist / Finance Administrator at the end of 2014. Before she started with Home Instead her background was in office management and this is where she feels she is at her happiest.
Helen is very family orientated and loves to spend time with her family whenever possible. With 2 young children she is always on the go as well. Helen loves working for Home Instead because she feels she is a person and not a number. Helen feels that she really does make a difference to our client’s lives.
Nicola Berriman - Staff Coordinator
Nicola joined Home Instead in November 2016 as a Staff Coordinator, before starting with Home Instead she worked as a Team Leader for another Care provider.
Nicola has completed QCF Level 2 and 3 in Health and Social Care. She has worked with the elderly and vulnerable adults for 15 years in the Community and Residential Care. Nicola has also worked in Retail Banking for 6 years and studied Interior Design.
Nicola enjoys working in care and helping others. She has one daughter who is 16 and in her spare time enjoys studying Astronomy, decorating and spending time with her family.
Jayne Muscat - Care Coordinator
Jayne joined Home Instead in December 2013. She has been a carer for 10 years and currently splits her time between scheduling and caring in the community. Jayne loves her clients and finds it very rewarding caring for them.
She also is currently working towards her Level 5 QCF in Health and Social to help gain her more experience and knowledge.
Susan Lowen – HR Administrator
Sue joined Home Instead in July 2015. Sue started as a CAREGiver and progressed in the company from being a mentor, to a senior CAREGiver, and is now in the office as part of the HR Team doing administration.
Sue has completed her level 2 in Health and Social Care and is now started a level 2 in Business and Administration to help with her new role in the office. Sue has always liked the fact that Home Instead cares as much for its CAREGivers as it does for its clients.
Sue has enjoyed being with fantastic clients and now working more with fantastic CAREGivers. In her spare time Sue enjoys being with her family and her dog.
Bethan Jones – Part-Time Administrator
Bethan joined Home Instead in August 2013. She has been a CAREGiver for seven years and at the moment she works part time in the community and part time as an administrator. Bethan values her role as a CAREGiver and finds it very rewarding to deliver quality care to the clients that she supports.
She recently gained a position as a part time administrator in the Home Instead office and is enjoying learning more about how the company operates. Bethan has completed a QCF Level 2 in Health and Social Care and is currently working towards a QCF Level 3 in Health and Social Care. Bethan graduated in 2003 with a BA Hons in Education and History and she has had previous administrative roles, working for a utilities company and the Civil Service.
Bethan balances her working life with looking after her young family and in her spare time, she enjoys trips to Pembrokeshire and reading novels.
Les Cosslett - Community Support Representative
Les joined Home Instead Cardiff in 2015 after 28 years in retail security. He really enjoys his job role with Home Instead as a CAREGiver through this time and supported many clients. Les has completed his level 2 QCF qualification in Health and Social and has really enjoyed attending various other training courses.
Les also enjoys coaching new CAREGivers by mentoring them through the first 12 weeks of them starting with Home Instead. He is now looking forward to his new role as Community Support Representative as well as continuing to support his regular clients.
Mentors & Senior CAREGivers
Our mentor’s help our new CAREGivers settle into the role and offer support if they need it. Through the CAREGivers first 12 weeks these CAREGivers talk and meet on a regular basis to make sure they are settling into Home Instead. They are great CAREGivers who are able to help others feel calm and are doing the same role as the new CAREGiver so it is easy for them to relate to.Simon (Joined June 2014), Les (Joined June 2015) and Jill (Joined August 2015) are our mentors who love to guide the new CAREGivers and find it very rewarding to watch a new CAREGiver develop and grow.
Our senior CAREGivers go out in the field seeing both CAREGivers and clients to make sure everything is done correctly and everyone is happy. Julie has worked for Home Instead since 2013 as a CAREGiver and has now progressed into this role due to wanting to learn more and be able to do more for our clients. Also joining her is Sue D (Joined October 2013) and Judith (Joined August 2014)
(They) enabled my mother to stay in her own maisonette for a year longer than would have been possible without their input. They were kind and always treated her with dignity. I was impressed with the quality of their carers and would recommend them to others. Thank you.Kay R, Cardiff