Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"I just wanted to let you know how very wonderful you all are! My uncle is very much a changed man these last few weeks. It is a joy to see him so improved in mood and to hear him praise your hard work and caring..." Mr F - Cannock
"Caregivers are always very sympathetic to the needs of not only the person requiring care but the whole household." Anomymous
"Our dad always looks forward to each weeks visits from Louise his caregiver. Knowing that he is happy and enjoying these visits makes us happy too." Anonymous

"I have always had excellent service from Home instead."

Mrs R- Burntwood

"'No matter who answers the phone they are always very helpful, they told me I can ring with any concerns I may have.  Caregivers are caring and they understand my needs, they listen to me and they are all brilliant at their jobs.  I feel that I can talk to them about my worries - There isn't anything Home Instead Cannock can improve upon - they are the best Company in the Country!'"

Mrs C E from Hednesford

"Home Instead have cared for my Dad at home until recently when he went into a care home specializing in Dementia. I have nothing but praise for his team of carers and the management of Home Instead Senior Care. The level of care was excellent and could not be faulted in any way. Every week a schedule was emailed to me so we knew which carers were coming each day and we always had the same team to ensure continuity of care for my Dad. Not only did they provide fantastic care for my Dad but they supported my Mom when she found things difficult. To all the team at Home Instead Cannock, I thank you for taking such good care of my Dad, we couldn't have had better. You made all our lives a lot easier.  JB"

JB Daughter of Client

"Mom always looks forward to a visit from Bev (CareGiver). They have a nice long chat and Bev always cheers mom up if she's feeling a bit down. Bev goes that extra mile with mom. Takes her out in the wheelchair (weather permitting). We know we can always rely on Bev to ensure mom's needs are met.  "

Mrs CN

"I love working for Home Instead Senior Care, every day is different and you get to meet some amazing people. I am extremely fortunate to have found a career which allows me to meet new people, form new friendships and help make a difference in someone’s life. I just wish I had done it sooner! I would recommend Home Instead Senior Care to anyone.(Lauren Millward)"

CAREGiver Testimonial 

"I consider working for Home Instead Senior Care a privilege.   I feel very lucky that I am able to be part of a very special team of Caregivers who together care for and make a difference to the lives of our Clients enabling them to live in the comfort of their own homes and their own familiar surroundings. I applied for my job with an open mind as I had never worked in the care sector before.   I am constantly surprised by how much job satisfaction I get from doing this work and I can honestly say, it’s a pleasure to go to work!   I also find the flexibility of my job fits in very well with my busy family life.   The work itself is constantly changing and I enjoy the diversity of tasks required, according to each individual client and their varied needs.  These range from building the initial bonds with my clients and getting to know their histories right through to personally caring for them.   This is an important job which brings different challenges and I’m very proud to be a Caregiver and to know that I make a difference to our Clients’ lives.  Deborah Hayward. Caregiver Home Instead Senior Care.  "

Deborah Hayward

"I am always being asked how I am and if I'm happy with the service. Home Instead Cannock are excellent I rely on Home Instead Cannock massively because I live quite a way from my mother. They helped me out recently when I had a problem. With only two day's notice they supported my mother. They ring me regularly and actually go way and beyond their duty. I cannot praise them enough! My one main carer is excellent and the relief carer is just as good. I am really impressed with Home Instead Cannock. I am confident my mom is receiving the best care. I have full peace of mind with their service and my mother's care. Thank you for the way you have made my life so much better and easier, the staff are great."

The Following Are Quotations From Clients Obtained By The CQC Inspector On Recent Inspection

"The following nomination from our client Mr S was submitted to South Staffordshire County Council for The Dignity In Care Award. Wendy is supplied to me by Home Instead Senior Care Cannock as a carer & companion for my wife Margaret. Margaret has Huntington’s Chorea and is totally dependent for everything from her carer. Margaret was diagnosed with the illness approximately 20 years ago. I rely on carers to help me care for Margaret 24 hours a day. During the time Wendy has been coming over the past 12 months, Margaret has shown a lot of improvement both in health and spirit. This is quite against all that I was told could happen by specialists, doctor’s etc. The improvement is totally due to the consideration and kindness shown to her by Wendy. She has proved to be the main person who can look after all of Margaret's needs, both physically and mentally. This includes administering to her peg site, giving food and water in correct amounts at the proper times and recording everything correctly. Margaret is always kept clean and tidy and comfortable with a gentle ease that is essential for her condition. It is also nice to see the companionship that has built up between them both. Looking after Margaret's mind is vital to her well being, whether Wendy is reading, talking to Margaret or just laughing, the pleasure Margaret receives is very visible. There is something else which I would call dedication. Wendy fell on her arm and has been in plaster for about 8 weeks, recently the plaster was removed. Throughout all of this time, Wendy never missed an appointment and continued with all of her work undeterred. She turned up mornings, afternoons, evenings or any day of the week as we needed her, always with a smile, readily there to help. About four years ago, Margaret was especially unwell, everyone including family members said she must go into a nursing home. When I look at my lovely wife now and think how well and happy she looks, I give thanks to Wendy for making this happen. Mr S, Burntwood"

Nomination For Dignity In Care Award

"I would like to take this opportunity to thank you and your team for the care patience and understand you all showed towards my Mum in the care you provided, the carers that visited my Mum throughout the day not only helped her realise her wish in staying at home but also brought a small ray of sunshine into her house and for that I am very grateful."

Mr H from Cannock

"Home Instead Cannock has exceeded my expectations in every respect. For the past four months, they have been helping to care for my 94-year-old mother. She is a very independent woman who is determined to remain in her own home, but her increasing frailty and occasional forgetfulness were making this more of a worry for us both. The serious illness of her longstanding and much loved carer meant that Mum’s independence was at risk and, not being on the spot, I didn’t know where to start to find a replacement. When a friend from St Albans recommended HISC , I decided to give HISC Cannock a try. From my initial phone call to Fran to my first meeting with Ruth, I felt reassured and confident that my mother’s needs and preferences would be taken into account. I was impressed at the care with which Ruth identified caregivers to match my mother’s own interests and background, something which has proved invaluable as the weeks have gone by, as they have so much to talk about with her - which is just what my mother needs. The level of attention to detail is quite outstanding and the amount of information I get is well judged. The administration and management of Home Instead is of the highest quality, and the carers themselves are very special people: professional, efficient and kind beyond words. I can honestly say that everyone from Home Instead Cannock seems to really care about my mum, and I feel so grateful to them all for helping her to retain her independence."

Mrs S from Walsall

"Home Instead at Cannock have made it possible for dad to stay in his own home. They provide a comprehensive, personal and caring service. Dads Caregiver always goes the extra mile. Having the support of Home Instead has given me great peace of mind as I live over 30 miles away."

Ms N
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