Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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CAREGiver Spotlight – Maureen

CAREGiver Spotlight – Maureen

As you may have noticed, our exceptional CAREGivers are the heart and soul of Home Instead. Here are some thoughts from our extraordinary CAREGiver, Maureen. 

What made you decide to become a CAREGiver with Home Instead?

Home Instead are committed to providing the best care, more so than most other companies. This is also reflected in their training programme. The CAREGiver role allows flexibility and enables me to pay the rent.

Briefly describe your experience so far.

It has been bitter-sweet. I have had clients who have passed away and I’ve also seen conflicts between relatives of clients’ families. However, being a CAREGiver has brought me personal fulfilment by enabling me to bring joy and contentment to others.

What do you think are the most important qualities required to be a CAREGiver?

CAREGivers should naturally be compassionate, good listeners, understanding, patient, kind, willing to learn, cheerful, and should always turn up to a client’s home with a smile on their face.

What have you found the most challenging aspect of your role?

Clients with Alzheimer's can have complex care needs, as they may present challenging behaviours that impact you mentally, physically and emotionally.

Tell us about your favourite memory of being a CAREGiver.

My favourite memories involve the clients talking about their lives – how it was like to be a child during the war, stories about their work, the countries they have travelled to, their parents and their best friends.
One memory that always stands out for me is when one client said something to me in my native language, l was so surprised! We shared a lot of laughter that day and it led to many more questions and stories.

What inspires you to “go the extra mile” to provide the best service for your clients?

Seeing a delighted client who is happy, content and feels appreciated despite their illnesses and situations. This in turn makes me happier at work.

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