The Burton Upon Trent Team
John Winfieldale - Director
I have been managing the Home Instead service in Burton-on-Trent for over 6 years now. We work closely as a team to deliver the highest quality service possible. This requires us to constantly review our service and make improvements. Our latest CQC rating "Good" reflects this philosophy. Keeping client / carer relationships consistent, personally introducing new carers, and arriving promptly and consistently at our client's home are part of our everyday activities. We are focussed on meeting our clients' individual needs. Everyone deserves to be treated with the utmost dignity and respect.
Jenny Winfieldale - Registered Care Manager
My job is to visit our clients and their families; talk with them and ensure that the care we provide meets their individual needs. It’s a real pleasure to be able to make a positive difference in people’s lives. I also manage our team of lovely Care Givers. It is so important they feel valued and completely confident delivering care. I am always working to promote independence and quality of life for our clients.
Davina Harris - Deputy Care Manager
I work alongside Jenny to meet potential new clients, write care plans and introduce carers to clients. It is wonderful when I introduce carers and begin to see how they are improving the quality and independence of our client’s lives.
Lorraine Bartram - Recruitment Coordinator
We have a great team of CAREGivers, but I am always looking for more people with a caring heart to join us. There are so many more elderly people in our community that could benefit from the support Home Instead provides. If you would like to learn more about working with us as a CAREGiver then please get in touch!
Jackie Dutton - Training Coordinator
I have worked in the caring profession for over 25 years and continue to learn on a daily basis. I recently gained a 'train the trainer' certificate in Alzheimer’s care. I ensure our new staff have the knowledge and confidence to provide the care our clients need. I also arrange extra training for CAREGivers if their clients need some extra help, or if they have a strong interest in something. Many of our CAREGivers have achieved a QCF Level 2 or Level 3. It is great to see them grow and realise they have an important profession.
Donna O'Toole - Finance
I worked with the elderly for 6 years prior to joining Home Instead in 2016. My job is to make sure the money comes in, the CAREGivers are paid, the bills are paid, and everything all adds up! I really enjoy my job. It’s great to work with colleagues who all truly care for their clients.
Lynda Hodgetts - Staff Coordinator
I plan the rotas for our clients & CAREGivers. One of my main priorities is to keep the CAREGivers consistent. Our clients much prefer to see a familiar face, and it saves them explaining their personal preferences again.
Laura McDermott - Staff Coordinator
I plan the rotas for our clients & CAREGivers. One of my main priorities is to keep the CAREGivers consistent, we work hard to keep our client & CAREGiver relationships very stable. We know our clients like to see the same friendly faces. I also support the office with various administration tasks.
Glenys Trowell - Administrator
To provide great care we have to be a professional, well-run organisation. I make sure all our records are up-to-date. The team can then support our clients in the most efficient and accurate way. I also prepare the information ready for invoicing and payroll.
Michelle Ducksbury - Day Centre Manager
Hi. Through our work in the community we met many people who would benefit from a friendly, safe place to spend the day. Somewhere that feels like a home from home. So we started Home Instead Day Centre. We look after many people who have symptoms of dementia, allowing their partners and family to have a well deserved break. Others come because they are socially isolated. We spend the whole day laughing, singing and taking part in lots of stimulating activities. My team are simply wonderful. They create a kind, caring environment.
"I am writing to thank the Home Instead team for the way you looked after Mum over the last couple of years. Your excellent organisation, your 24 hour availability, your ability to recruit top carers and your integrity to provide the service you say you will provide, made our ability to look after Mum, very much easier. It was reassuring for us all to know she was having the best of care."
"Mum cared for her team and appreciated their efforts in making her life as comfortable as possible when she was unable to cope on her own."
"I do hope the team enjoyed some special days out with her".
"I wish you and your team all the very best in your future endeavours".
"With heartfelt thanks and kind regards"