You and all your staff are wonderful and the whole family cannot thank you enough for helping us through what has been a rather trying time - Susan P ’’

Miss C

I would like to thank you for all of your help over the last 6 months looking after Mum. It made Mum's life more enjoyable to have such friendly people to help with her washing and day to day life. I will certainly recommend Home Instead in the future - Miss C. Oct 2015

John B

Many thanks for all you did for Gerry during the last few months of his life. Your kindness and support is very much appreciated

Liz L

A truly skilled staff, who we cannot praise highly enough, for their continued support, compassion and efficiency. Our carer became part of our family

Jackie U

I will never be able to thank you all enough, all the caregivers are amazing real life angels! - Feb 2015

Terri P

Maxine could not have had more caring carers and I am so grateful for everything they did for her and for the Home Instead service, she could not have stayed in the comfort of her own home without it. She grew very fond of her carers - Dec 2014

Adrian R

My mother received daily care from Home Instead (Bourne End) in the last eighteen months of her life, until just after her 100th birthday. This was to assist the full time carer and to provide companionship. The quality of care, goodwill and reliability of the Home Instead carers has been all that we could have wished. In our experience, Home Instead is willing and able to respond rapidly to changing needs, providing a flexible and high quality service with complete integrity

Brian S

May I also take this opportunity to thank you dearly for supplying a great service and special care from your staff

Janette L

To all the carers and office staff at Home Instead - Thank you for all the help and support you gave my Auntie M over the last 4 years. You enabled her to live independently for longer than I expected and really helped me living at a distance from her.

Ian M

Many thanks to everyone for helping with my mother it was appreciated and we managed to keep her at home for nearly 4 years!

Jeanette A

Thank you so much for providing an excellent care service for Mum in her last few months. Asma especially is a wonderful girl and Mum loved her to bits. Jeanette A

Mary F

I would like to express my sincere thanks to Michael, G and E for the excellent care they have provided for Mum over the last few years. The peace of mind it has given me is priceless. Thank you all, I won't hesitate to recommend Home Instead as a first-class care provider.  

Sue G

I would like to thank you all so much for your care of my father. I would strongly recommend you to anyone else that needed care for their parents. I appreciated that you ensured Dad knew who was coming and each and every person we met from Home Instead were of a high standard and really cared for my Dad

Clive J

I would like to take this opportunity to give you and the whole of your team my best wishes and sincere thanks for the service you have provided in the care of my mother. I have found your company to be very flexible and understanding in the circumstances and I know Mum has benefited greatly as a result. All the carers who attended have been diligent and most providing support beyond the strict terms of their employment, and as a result I would have no hesitation in recommending your company to anyone else in a similar position

Elaine S

We would like to thank the team at Home Instead for the excellent care that they provided for Wiktor and Rosa over the 18 months that the team cared for them. I know that Luceen made a significant impact on Rosa who always looked forward to seeing her. I would not hesitate in recommending Home Instead to friends who find themselves in a situation which calls for the type of expertise and professionalism that the company can provide.  

Diana R

I can’t thank you and your team enough (again!) for the wonderful care you provided my parents. You turned what was a very worrying and difficult time for us as a family into a working solution that meant everyone got the break they needed over Christmas. I can’t recommend you highly enough or thank you personally enough for coming to our rescue. Please pass on our thanks to your team who supported my parents.

Carol H

I would like to say a big thank you as well for all the help Home Instead have given me over the past few years in making my mother's life so much more enjoyable.


I just wanted to let you know that my Dad died on Sunday. He celebrated his 94th birthday a few weeks earlier. Thank you for all the help and care you and the Home Instead team gave him and please do pass on my thanks to those who visited him. I will continue to recommend Home Instead going forward.


May we both say how grateful we are for your professional care for my Father in Law and that you indeed followed your original pledge of 'listening and accommodating' the client.

Anne H -Sept 2012

Thank you for your support and help in recent months and for your caring response following my Father's stroke, it is much appreciated

Beryl H

I would like to thank you all for your care of my Mother during her last few weeks with us, which enabled us to keep her at home. Thank you all again.

Diana R

I can't thank you and your team enough for the wonderful service and level of care we have received from you. You have been endlessly patient, flexible and I couldn't be more impressed. I wouldn't hesitate to recommend you to anyone.

Ms M H

Many thanks for your wonderful care, our commendations to you all.

Debbie S

I could not have asked for anyone better. Zoe, Karen and Lucy were very kind. You have a great team, thank you.

Debbie S

I should like to thank you and your carers for the time and interest you have given my mother. Jacqui was her main carer and she was very kind and helpful.

Gordon D

"My care workers are very experienced and are always able to do what I require them to do".

Chris D

"I feel like the staff are caring and not just care workers". 

Mary F

“I've just found out that you very kindly left a Christmas Cake for Mum!!! Thank you so much, she's delighted! Gwen is doing a brilliant job, she helped me sort out Mum's faulty phone when she was there this week”

Anthony S

"My father's health has definitely improved since the involvement of Home Instead".

Chris D

"I would have no hesitation in recommending Home Instead. They are very accommodating and show a 100% understanding of people which means an awful lot". 

Gordon W

I’m not sure how I would've coped without Home Instead. They have become like friends and Iam very happy". 

Miriam T

Babs thank you for your calming words when my Mum has been distressed. Karen for stepping in in a crisis, and Luceen for her energy especially in the garden. You have all given my mum a real quality of life.

Carol H

The level of support and understanding provided by the Home Instead staff has been exceptional and through them I have been able to give my elderly mother, who suffers from Alzheimer's disease, a revitalised lifestyle.

Miriam T

I am writing to you to say thank you to you and all of your team for the care and support you have given my mother over the last few months. The care has been of a quality that has been outstanding in the true sense of the word. My mum would not have coped at home without the real care and support you have given her.

Jeanette Z

Please let Caroline know that I am delighted with the assistance you have given us & the speed at which she has reacted when times were tough - she has kept me sane for the last few months! Do let the girls know that their work has been appreciated.

Mary F

Thank you so much from all of us, I shall recommend Home Instead to everyone who would benefit from your services.

Jane H

I want to thank you and Caroline on behalf of our family for the brilliant help over Christmas with my dad. We would not have made it through without you. My father's peace of mind is the most important thing for all of us right now and you have given him that.

Jan P

We feel extremely fortunate that Gail is working with them and it provides our family with a great deal of reassurance that someone so kind and with a great sense of humour is supporting them.

Juliette S

Thank you so much to Becky for taking such wonderful care of my Mum. My Mum was really delighted to have someone new to talk to and thought Becky was adorable. In fact Becky was such a great hit with Mum, I think I am now surplus to requirements?!?! Thank you *soooo* much for your help.......I recognise that you've gone above & beyond !

Jan P

Gail is also very conscientious about feeding back on visits so that we are aware of how they are coping at times when we are not able to be with them. We cannot commend her highly enough.

Jackie M

Please pass on my personal thanks to Tracy for all her kind support, it was much appreciated

Sylvia C

I would like to thank you and your wonderful staff for all your hard work and kindness that has been shown to my sister over the last 8 months…… I would definitely not hesitate in recommending your company

Cyril L

Lisa is an absolute gem, so kind and caring.

Brian E

I cannot thank you enough for all the help you have given my Dad.

Mick E

From the moment the girls walk in the door, it's TLC all the way.

Jane H

Thanks so much for the help you are giving. Please thank all the workers involved....... Do make sure to pass on my good wishes to Tracey, Tina and Wendy. My sister has just arrived from Cape Town. She last saw my father at Christmas. She was astonished at how well he now seems and you are all to be thanked for that

Tara S

Zoe was lovely. It was great to meet her and I know Mummy is very happy with her too. Thanks.

Suann D

Anyway I would like to thank you for all your superb and truly professional help in providing an ideal carer for my in- laws. Shaz was such a lovely person and very thoughtful and respectful of their needs and capabilities

Mary F

Mum is over the moon with Gwen! She can't wait until she sees her again next week! Mum spent over an hour on the phone last night singing her praises to me! We couldn't be more delighted. It's such a great weight off our minds

CAREGiver and elderly lady laughing together in the kitchen
Elderly male drinking tea and chatting with CAREgiver