Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

Home Instead Senior Care Broadstairs, Ramsgate and Margate is proud to offer a relationship-led homecare service which helps older people to live in the comfort and familiarity of their own home for as long as possible.

Its person centered approach includes homecare visits that last a minimum of one hour, with older people matched to dedicated CAREGivers based on common interests. And there’s always time for a chat over a cuppa with Home Instead - which keeps loneliness amongst an ageing population at bay.

Clients and CAREGivers in Broadstairs, Ramsgate and Margate have given this unique service a huge vote of confidence – as both a homecare provider and an employer in turn - 88% of clients would recommend Home Instead, 88% of CAREGivers are proud to work for the company and 88% of CAREGivers say they are given enough time to deliver the desired levels of care to clients. Kevan commented, “As well as great feedback, it proves our consistency as well!”

Home Instead believes this independent research, carried out in June 2015, is definitive proof that there is a better way to deliver homecare*.

What clients said:

  • 96% say their CAREGiver takes an interest in them as a person
  • 88% say their CAREGiver is well matched to their needs
  • 84% say their CAREGiver goes the extra mile to make a positive difference to their life
  • 92% say their CAREGiver was properly introduced before they started working with them
  • 91% rate the quality of the service as good or excellent

Some of the great client comments are detailed below;

          Because they are excellent

          Home Instead never let you down,Linda and her staff are extremely caring and obliging

          Most carers seemed to genuinely care & the service given was very good indeed

          My mum is happy so that what matters to her and myself (daughter)

          I really look forward to the call she has intelligent conversation and is always cheerful and                         helpful  

Delighted with the findings, Linda and Kevan the Owners of Home Instead Broadstairs, Ramsgate and Margate, said: “We are totally committed to providing only the very best care and companionship to our clients and it is good to know that we are getting it right. We take time to care, not only for our clients but also, just as importantly our CAREGivers. It’s good to know that we are getting it right in their eyes too.

“Our calls are a minimum of one hour because we know that quality care can’t be delivered in less. And we make sure that our clients are well matched to their CAREGivers based on mutual interests. The survey results demonstrate just how important this is, 88% of clients agreed that their CAREGiver is matched to their needs and 95% feel their CAREGiver takes an interest in them as a person. We believe relationship-led homecare has to have these core principles at its heart.

“But changing the face of homecare isn’t just about our clients. It is also about our CAREGivers, the incredible people who go the extra mile each and every day caring for their clients, special people who are recruited for their empathy and compassion.”

The results show that CAREGivers feel valued, respected and part of the unique Home Instead ethos: 100% understood why Home Instead is different from other care companies – we are always telling them that all Care companies are not the same. 88% say they are given enough time to deliver desired levels of care to clients, 88% would recommend Home Instead to a friend or family member as a place to work, 100% would recommend our services to friend and 100% say their job gives them the opportunity to learn and develop new skills.

Linda added: “The results endorse the difference Home Instead is making to the lives of clients and CAREGivers in Broadstairs, Ramsgate and Margate every day.  Together we are very proud to be changing the face of homecare.”

  • UKHCA Registered

I think the level of care and commitment is quite extraordinary and I would like to congratulate you. I shall sing your praises where ever and whenever I can.

Clients daughter, L.R. Ramsgate