Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Bristol North Team

Kirsty Hirst - Care Manager

Kirsty Hirst - Care Manager

I started my career in social care 14 years ago, in that time my passion and enthusiasm to work with the elderly (as well as my experience) has rocketed. Initially, I started working for a housing association and eventually became Care Manager for one of their residential care homes in Burnham on Sea. It was here where I started to really learn and understand the issues that the elderly experience as they get older. Driven by compassion and a big heart, I’ve stayed within the care industry ever since. As Care Manager, I was responsible for the day to day operations of the care home, but invariably helped our residents to wash, dress, assist with bathing and other aspects of personal care where necessary. There's nothing like hands-on experience to ground you and remind yourself of the difficulties that older people face. 

I acknowledge, totally understand, and feel passionate about helping older people to retain their independence and live in their own homes. Who doesn't want to remain in their own home? Home is where the heart is... I joined Home Instead Bristol North as Care Manager in October 2015 and I'm responsible for the day to day organisation of the services we provide. I attend client consultations and love getting to know each and every one of our clients! At Home Instead Bristol North, we know how important it is to deliver a quality, tailored service. Therefore, I keep in close contact with external companies who assist our clients to ensure our care package is bespoke, and can meet any need our clients may have. I'm also responsible for the training and supervision of our big hearted CAREGivers who join our enthusiastic and happy team. 

When I'm not at work I have a very busy home life and most of it revolves around my gregarious son. I look forward to continuing to work with the most trusted care company, by providing a consistently high quality service to meet the needs and exceed the expectation of our clients.

John Moore - Director

John Moore - Director

Hi, I'm John - the founder and owner of Home Instead Bristol North. I am married to my wife, Anna  and have 3 lively teenage children aged 19, 15 and 13. We have lived in Bristol for over 30 years, and through personal experience, I understand the importance of great care at home for young and old alike. 

My career journey has taken me through large and small firms across industrial and health settings. Home Instead's values and beliefs struck such a chord with me that I decided to establish this service here in my local community - so we can bring joy to our clients and help them continue living comfortably at home. 

I'm passionate about us getting this right and recognise that this is all and only possible through our great team of CAREGivers, who are wonderful people and have been well trained. If you'd like any more information, or simply to talk things through, please don’t hesitate to give me a ring on 0117 989 8210.

Helen Walwin - Senior Supervisor

Helen Walwin - Senior Supervisor

Hi, I’m Helen. I’ve worked in the care industry since I was 18 in various sectors including: managing a home for adults with Autism, working in the community with the out of hours district nurse team and working in a nursing home for the elderly. I am also a fully trained Soul Midwife, working with people at the end of their life and supporting their families too.

I am a proud mum of 3 wonderful children who all still live at home with me; our home is filled with love, laughter, fairy lights and a manageable amount of chaos!

I started my journey with Home Instead as a CAREGiver 2 years ago. For the past year, I have been Senior Supervisor, supporting our amazing CAREGivers to deliver outstanding care to our lovely clients. I am passionate about the care we deliver and the values Home Instead hold. In short, I love my job!

Shari-Ann Tovey - Scheduler / Care Coordinator

Shari-Ann Tovey - Scheduler / Care Coordinator

Hi, my name is Shari-Ann but nearly everyone calls me Shari.

I was born in Bristol and have lived in this great city all my life. I live with my partner Paul, two of my three children and our dog Max. My eldest has recently flown the nest to share a house with friends.

I have been involved in social care for the past 18 years, initially working alongside adults with social learning needs. In my previous position (before joining Home Instead), I was a Care Home Office Manager, looking after a team of carers and 50 clients.

I joined Home Instead Senior Care just over a year ago as the Co-ordinator / Scheduler. It’s a varied role that interests me, and one that I love. My position gives me the opportunity to get to know both the needs of our clients and the strengths of our CAREGivers. Being able to successfully match the two gives me great satisfaction.

It was the emphasis on treating each client as an individual, and the extensive training given to our CAREGivers that attracted me to join the team in Henleaze. It can be a challenging role - no two days are the same, which is just the way I like it.

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“I feel supported by the office team who will help you out the best way they can with any situation. I like the fact I am always matched up with clients who I share similar interests with and can be passionate about providing care to the individual.” K - CAREGiver


“I am proud to work for Home Instead. It is a breath of fresh air to work amongst such a big hearted compassionate people. We work as a team to ensure our clients’ needs are met. It is the most rewarding job, I always feel appreciated by my clients and colleagues. I would thoroughly recommend this job to anyone who wants to make a difference.”


“Being able to give the time needed to care for our clients and not rush them enables a better working environment for myself as well as better individualised care provision for the clients.” KW - CAREGiver


“Home Instead really do care about every single client. Their sole aim to provide the best possible care and to make sure we meet all the client’s needs, and most importantly form a bond with them.” LN - CAREGiver

CAREGiver Testimonials