Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Bristol & North Somerset Team

CAREGiver Schedular - Luke Hares

CAREGiver Schedular - Luke Hares

After previously working at Bristol Airport for nine years, I decided it was the right time to look for new challenges and a career change.

I joined Home Instead in February 2017 as a Scheduler. Since joining I now look after all schedules for 120+ clients and 60+ caregivers.

Care Manager - Samantha

Care Manager - Samantha

I am the Care Manager for Home Instead Senior Care; I have a background in Care but I have also completed studies through the Open University for a degree for Criminology and Psychology and completed a level 2 and a level 4 and most recently a level 5 in Management and Leadership.

I am a mother of four children, three grown and one in primary school. I love my role at the moment and really enjoy working for Home Instead Senior Care - We currently have a fantastic team which makes my job feel even more enjoyable since we can now see the results come through from everybody's hard work!

Franchise Owner - Sergio Mesen

Franchise Owner - Sergio Mesen

Hello, thanks for coming to our Home Instead Bristol website.  I am the owner of the branch covering the Bristol & North Somerset Areas.  I am originally from Costa Rica and have been living in the UK since 2007.  I am married to Yan and have two children: Azlan (8 years old) and Aisha (6 years old).  We live in Felton near Bristol airport.  I have an engineering background and over 18 years experience managing teams in various countries.  Most of my experience has been in providing services.  

I enjoy running a business that works in the community helping vulnerable people.  Our lovely and highly trained Caregivers really make a different for our clients.  Everybody in our organisation is focused on delivering a reliable and responsive service.  We believe in delivering a high quality service unique in the area.  

I spend my free time mostly with my family.  My interests include watching TV, reading, visiting the UK countryside and historical places and property development (I have developed 5 houses so far).  I like going to restaurants and trying food from different countries.  I am currently finishing an MBA at Bradford University.

You can contact me at sergio.mesen@homeinstead.co.uk for any questions or comments.

Finance - Yan Mesen

Finance - Yan Mesen

I’m Yan Mesen (BTW, my actual name is Nurazian Abu Bakar). Originally from Penang, Malaysia, but I have been living abroad for more than 12 years. As Sergio mentioned before, we have 2 small children – Azlan & Aisha. So, for the past few years, I’ve been quite busy with the children. My interests are travelling, trecking, cooking, reading and learning new languages.    

 

My previous background was in Sales & Marketing (in IT industry). I’m quite new in the Healthcare industry but I very much look forward to learning more and working together with HISC team. My current position involves doing business networking for new clients as well as CAREGivers. So, I hope I would be able to contribute to the team by sharing my knowledge and experience.    

Your carer, Raquel, has carried out her duties for my father in an exemplary manner with care, consideration and courtesy.

Mrs. P, Bristol