Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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The Bristol & North Somerset Team

CAREGiver Schedular - Luke Hares

CAREGiver Schedular - Luke Hares

After previously working at Bristol Airport for nine years, I decided it was the right time to look for new challenges and a career change.

I joined Home Instead in February 2017 as a Scheduler. Since joining I now look after all schedules for 120+ clients and 60+ caregivers.

Care Manager - Samantha

Care Manager - Samantha

I am the Care Manager for Home Instead Senior Care; I have a background in Care but I have also completed studies through the Open University for a degree for Criminology and Psychology and completed a level 2 and a level 4 and most recently a level 5 in Management and Leadership.

I am a mother of four children, three grown and one in primary school. I love my role at the moment and really enjoy working for Home Instead Senior Care - We currently have a fantastic team which makes my job feel even more enjoyable since we can now see the results come through from everybody's hard work!

Franchise Owner - Sergio Mesen

Franchise Owner - Sergio Mesen

Hello, thanks for coming to our Home Instead Bristol website.  I am the owner of the branch covering the Bristol & North Somerset Areas.  I am originally from Costa Rica and have been living in the UK since 2007.  I am married to Yan and have two children: Azlan (8 years old) and Aisha (6 years old).  We live in Felton near Bristol airport.  I have an engineering background and over 18 years experience managing teams in various countries.  Most of my experience has been in providing services.  

I enjoy running a business that works in the community helping vulnerable people.  Our lovely and highly trained Caregivers really make a different for our clients.  Everybody in our organisation is focused on delivering a reliable and responsive service.  We believe in delivering a high quality service unique in the area.  

I spend my free time mostly with my family.  My interests include watching TV, reading, visiting the UK countryside and historical places and property development (I have developed 5 houses so far).  I like going to restaurants and trying food from different countries.  I am currently finishing an MBA at Bradford University.

You can contact me at sergio.mesen@homeinstead.co.uk for any questions or comments.

I am happy to report that my fears which you managed to dispel in our initial interview were totally unfounded. I have the utmost praise for all your carers, who have been nothing short of excellent. I must put in an extra word of praise for Kim who shows a tremendous amount of care and concern and maintains a highly professional approach at all times. So thank you for all your hard work.

Mr. P, Barrow Guerney