The Bournemouth, Christchurch & Poole Team
Head of CAREGiver Experience - Victoria Angles
Victoria joined the team in July 2017 as Head of CAREGiver Experience and has come from a Recruitment and HR background within financial services & engineering (fire, security, media)
Victoria is responsible for all aspects of recruitment, retention and HR for the new and existing CAREGiver population. Victoria’s role is to manage the day to day Recruitment/HR needs and to continue the growth of the business with expanding the currently fantastic team of committed, professional, reliable and compassionate CAREGivers.
Outside of work, Victoria loves spending time with family and friends and anything Disney!!
Franchise Owners - Amanda & Mark Baker
Since opening the office in August 2009, together Amanda and Mark have grown the business and developed relationships within the local community and health and social care teams across the county. By doing this, they are able to provide clients and their families not only with practical advice and support but can also signpost them to other services and resources available to them in the local area.They are both passionate about making a difference to the lives of people Home Instead cares for and those whom they employ by creating a friendly and caring company in which to work.
Operations Manager- Charmaine Hanlon
Charmaine joined the team in September 2017 as Operations Manager and has experience in both the private and public sectors. Charmaine has a degree in Social work, supporting her knowledge from a theory based perspective. Charmaine has gained her knowledge through her previous work in Domiciliary care as well as psychological based practice.
Charmaine is passionate about social care and believes that everyone should have access to high quality, person centred care.
In her spare time Charmaine enjoys cooking, trips to the cinema and family holidays.
Business Development Manager - Carly Thomas
Carly joined the team in November 2013 as HR and Recruitment Manager and now is involved in Business Development. Carly has experience in both the hospital and community settings within Health and Social Care. Carly has a degree in Social Policy which supports her role well. Carly has gained her knowledge through her previous roles from working within both the private and public sector. Carly has also looked after both her grandparents and this is where her passion to deliver quality care in individuals own homes started.
Carly strongly believes that the needs of our Clients are best served in their own homes and she is determined to make a real difference to the lives of the people we care for.
Away from work Carly enjoys meeting up with friends and family, dining out and walking.
Head of Client Experience - Verity Campbell
Verity joined the team in April 2015. Verity has over 10 years experience working in the care sector and has a huge passion for working with older adults, especially those affected by Dementia. Verity has gained knowledge from working in both hospital and community settings and prior to working with Home Instead she spent time with the Alzheimers Society.
Verity decided to join Home Instead to continue a role supporting people in the community and she is responsible for overseeing the Quality Assurance checks and reviewing all clients needs on a regular basis.
Verity is passionate about the quality of care delivered to clients and always ensures she goes the extra mile to make sure the clients she support have everything they need to look after them at home.
In her spare time Verity enjoys cooking, sewing, camping and watching live music!
Client Services Coordinator - Gill Crossley-Jones
Gill joined us in July 2013 as a CAREGiver and was soon promoted to a Senior CAREGiver. In October 2014 Gill moved into the office. Gill has been working in Health and Social Care Sector for over 18 years and has worked in various environments including hospices, hospitals and community based care.
Gill understands the needs of our Clients, through both her work and personal experience as she took time out to care for her father when needed so knows what are Clients and there family are looking for when they request quality care.
Gill is responsible for carrying out Quality assurance checks and reviewing all clients needs on a regular basis in Poole and Ferndown areas.
In her spare time Gill enjoys cruising and swimming!
Client Services Coordinator - Lauren Dodman
Lauren joined in January 2016 as a CAREGiver and was promoted to a Senior CAREGiver in January 2017. In July 2017 Lauren moved into the office as a Client Services Coordinator.
Lauren is very passionate to ensure that our Clients receive the high quality of care they deserve and will always go the extra mile. Lauren will ensure that the clients needs are being met and the caregivers have the support they need to carry out their work to the highest standard.
Lauren is responsible for carrying out Quality assurance checks and reviewing all clients needs on a regular basis in Bournemouth and Christchurch areas
Working within the care environment has always been a passion, and as soon as her children were old enough she decided to follow her heart and pursue her career.
In Lauren's spare time she enjoys crafts, family time and going to the beach.
Coordination Lead - Debbie Applegate
Debbie joined Home Instead Senior Care in January 2016 as a Field Care Supervisor and quickly progressed to scheduling manger after showing a clear passion for delivering quality care to clients.
Debbie has been working in the health and social care industry for over 10 years and has worked in residential and nursing home settings.
Debbie's role within Home Instead Senior Care is to carefully match our clients and CAREGivers to provide them with a consistent schedule. Debbie also visits new clients to support with providing information on Home Instead and gathering information to be able to provide our clients with a quality care service that is bespoke to there individual needs.
In her spare time Debbie enjoys spending time with her family, reading and going to the beach.
Coordination Lead - Bernadette Evans
Bernadette joined Home Instead team in April 2016. Bernadette has a degree in Psychology and a qualification in Sign Language. Bernadette has been in the social care industry for over 5 years.
Bernadette found working in the social care industry came naturally after providing support to a family member. Bernadette enjoys supporting people to remain in independent within their own homes which is why she is such a good fit for Home Instead.
Bernadette's role is to provide our clients with there regular CAREGiving team and to support our clients with managing and arranging help with everyday needs.
In her spare team Bernadette enjoys running, holidaying and reading.
Care Coordinator- Michelle Coogan
Michelle joined Home Instead in May 2013 as a CAREGiver and has since worked as a Field Care Supervisor and now works both in the office and as a Care Coordinator.
Michelle has worked in the health and social care industry for over 20 years. Michelle has worked in both residential homes, nursing homes and community based teams both in the private and public sector including Specialist Dementia Support teams. Michelle has a wealth of knowledge and experience and can support both CAREGivers and clients with understanding and empathy for there situations.
Michelle chose her career in care as she enjoys making a difference to individuals on a daily basis and being able to support them to maintain a level of independence.
In her spare time Michelle enjoys family time, cinema and going to water parks with her children.
Recruitment and Retention Lead - Sarah Wicks
Sarah joined the team in August 2014. Sarah decided to change the direction of her career from financial services to the recruitment of CAREgivers after spending time looking after and helping her grandmother, which gave her a better understanding for the need for Quality CAREGivers to look after our loved ones.
Sarah is responsible for all aspects of recruiting new CAREGivers and following their progress. She also deals with HR policies and procedures and the retention of our CAREGivers and to ensure we maintain the quality of staff to provide a personalised service.
In her spare time Sarah enjoys spending time with family and friends, dining out and going to the beach when the sun is out!
Administrator- Nicola Percy
Nicola joined Home Instead as a CAREGiver in March 2016. Nicola has since come into the office as an administrator. Nicola is keen to develop her role as administrator without losing the client contact that she gained as a CAREGiver.
Nicola's previous experience before joining Home Instead was in administration and therefore she is the ideal person to support the busy office with the daily admin tasks.
Nicola joined Home Instead after hearing about the experiences of a friend who worked for Home Instead and decided to take an opportunity to work for a company who strive to deliver quality care.
Outside of work Nicola enjoys spending time with her family and friends.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to help our Clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. If you are interested in making a real difference in the lives of people in Dorset, please call us on 01202 853198 or 01202 853198.
Thank you again for your immediate response in helping to support Mrs B (I can think of no other agency that would have give such a service!).Mrs L – Bournemouth