The Bournemouth, Christchurch & Poole Team
Franchise Owners - Amanda & Mark Baker
Since opening the office in August 2009, together Amanda and Mark have grown the business and developed relationships within the local community and health and social care teams across the county. By doing this, they are able to provide clients and their families not only with practical advice and support but can also signpost them to other services and resources available to them in the local area.They are both passionate about making a difference to the lives of people Home Instead cares for and those whom they employ by creating a friendly and caring company in which to work.
Head of Client Experience - Verity Campbell
Verity joined the team in April 2015. Verity has over 10 years experience working in the care sector and has a huge passion for working with older people, especially those living with Dementia. Verity has gained knowledge from working in both hospital and community settings and prior to working with Home Instead worked for the Alzheimers Society.
Verity decided to join Home Instead to continue a role supporting people in the community. Verity is responsible for overseeing the delivery of excellent person centred care for our clients along with compliance.
Verity is passionate about the quality of care delivered to clients and always ensures she goes the extra mile to make sure the clients we support have everything they need to remain living at home.
In her spare time Verity enjoys cooking, sewing, camping and watching live music!
Business Development Manager - Carly Thomas
Carly joined the team in November 2013 as HR and Recruitment Manager and is now responsbile for Business Development. Carly has experience in both the hospital and community settings within Health and Social Care. Carly has a degree in Social Policy which supports her role well. She has gained her knowledge through her previous roles from working within both the private and public sector. Carly has also looked after both her grandparents and this is where her passion to deliver quality care in individuals own homes started.
Carly strongly believes that the needs of our Clients are best served in their own homes and she is determined to make a real difference to the lives of the people we care for.
Away from work Carly enjoys meeting up with friends and family, dining out and walking.
Coordination Lead - Debbie Applegate
Debbie joined Home Instead in January 2016 as a Field Care Supervisor, after recognising early on, her passion for delivering quality care, she quickly progressed to the role of Coordination Lead.
Debbie has worked in the health and social care industry for over 10 years. Prior to working for Home Instead she worked in residential and nursing home settings.
Debbie is responsible for the smooth running of the Poole care team, ensuring continuity of service between CAREGiver and clients.
In her spare time Debbie enjoys spending time with her family, reading and going to the beach.
Client Services Coordinator - Gill Crossley-Jones
Gill joined us in July 2013 as a CAREGiver and was soon promoted to a Senior CAREGiver. In October 2014 Gill moved into the office. Gill has been working in Health and Social Care Sector for over 18 years and has worked in various environments including hospices, hospitals and community based care.
Gill understands the needs of our Clients, through both her work and personal experience as she took time out to care for her father when needed so knows what are Clients and their family are looking for when they request quality care.
Gill is responsible for carrying out Quality assurance checks and reviewing all clients needs on a regular basis in Poole and Ferndown areas.
In her spare time Gill enjoys cruising and swimming!
Care Coordinator- Michelle Coogan
Michelle joined Home Instead in May 2013 as a CAREGiver, she has worked as a Field Care Supervisor and now works in the office as a Care Coordinator for our Poole team.
Michelle has worked in the health and social care industry for over 20 years, she has worked in both residential homes, nursing homes and community based teams, including specialist dementia support. Michelle has a wealth of knowledge and experience and supports both CAREGivers and clients with understanding and empathy for their situation.
Michelle chose her career in care as she enjoys making a difference to individuals on a daily basis and being able to support them to maintain a level of independence.
In her spare time Michelle enjoys family time, cinema and going to water parks with her children.
Coordination Lead - Claire Sutherland
Claire joined Home Instead as a CAREGiver in January 2017, she thoroughly enjoyed getting to know her clients and all aspects of the role. She had a career break for a few months and returned to the role of Coordiantion Lead in June 2018.
Claire has previous experience as a preschool teacher. She has a very caring nature, is very organisaed and goes above and beyond to make sure our clients receive the care they need from the the team best matched to them.
In her spare time Claire loves to spend time with her family, enjoying days out and long walks.
Client Services Coordinator - Lauren Dodman
Lauren joined in January 2016 as a CAREGiver and was promoted to a Senior CAREGiver in January 2017. In July 2017 Lauren moved into the office as a Client Services Coordinator.
Lauren is very passionate to ensure that our Clients receive the high quality of care they deserve and will always go the extra mile. Lauren will ensure that the clients needs are being met and the caregivers have the support they need to carry out their work to the highest standard.
Lauren is responsible for carrying out Quality assurance checks and reviewing all clients needs on a regular basis in Bournemouth and Christchurch areas
Working within the care environment has always been a passion, and as soon as her children were old enough she decided to follow her heart and pursue her career.
In Lauren's spare time she enjoys crafts, family time and going to the beach.
Care Coordinator - Bernadette Evans
Bernadette joined the Home Instead team in April 2016 and has worked in social care for over 5 years. Bernadette found working in social care came naturally after providing support to a family member.
Bernadette has a degree in Psychology and a qualification in Sign Language. Bernadette believes in supporting people to remain independent within their own homes which is why she is such a good fit for Home Instead.
In her role as Care Coordinator Bernadette provides training and ongoing support for our CAREGivers and assists with the coordination of client and CAREgiver visits.
In her spare team Bernadette enjoys running, holidaying and reading.
Recruitment & Training Coordinator- Nicola Percy
Nicola joined Home Instead as a CAREGiver in March 2016. Nicola then came into the office as an administrator, and she now has the role of recruitment and training coordinator. She enjoys getting to know the new CAREGivers and watch them develop within their roles.
Nicola's previous experience before joining Home Instead was in administration, so joining the office team was natural progression for her.
Nicola joined Home Instead after hearing about the experiences of a friend who worked for Home Instead and decided to take an opportunity to work for a company who strive to deliver quality care, as this is something she has a real passion for.
Outside of work Nicola enjoys spending time with her family, holidaying and walking.
Office Support - Carmen Woodman
Carmen joined the team in May 2015 as a CAREGiver, she became a Field Care Supervisor in June 2106, providing Carmen wth more opportunities to interact directly with our CAREGivers as well as with our clients.
Home Instead was recommended to Carmen by a friend who had encountered Home Instead professionally in his line of work. Carmen had not worked in care prior to joining Home Instead; she says she finds working for Home Instead very rewarding, and enjoys helping our clients live independently at home, meeting new people and all the varied facets of her work.
Carmen now also works in the office, part-time, provding support across the office teams, but focussing on the recruitment of CAREGivers.
In her spare time, she enjoys going to the theatre, travelling, entertaining, and spending time with family and friends.
We have a fantastic team of committed, professional, reliable and compassionate CAREGivers. Many of our team draw on their own past personal experiences to help our Clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible.
We are always looking for people with these qualities to join our ever expanding team. If you are interested in making a real difference in the lives of people in Dorset, please call us on 01202 853198 or 01202 853198.
'I just wanted to say thank you for all of your care and support over recent years when looking after Mum. It is a relief to us to know that she is in good hands and that the Caregivers keep her best interests at heart.'Mrs J - Bournemouth