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Client Services Coordinator

Bournemouth Full-time £18,000 - £20,000 per annum Closing date: 01/02/2020
Company Description

Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people. We have an exciting opportunity for an efficient and organised Field Care Supervisor to join our team and help support and motivate our team of CAREGivers in Bournemouth. 

Job Description

The Client Services Coordinator role provides potential clients and family members with information and service provision to meet their needs, and provides solutions in the form of a care plan. The role is varied and covers tasks such as responding to client inquiries and conducting care consultations.  This would suit someone who is friendly, approachable, client focused and who enjoys building relationships with clients.   

Duties include:

  • Working together with the team to coordinate various aspects of a client’s care
  • Ensuring the ongoing high-quality level of service is delivered to our clients, in line with the company ethos
  • Responding to client enquiries in a professional and welcoming manner
  • Scheduling and attending care consultations with potential clients
  • Conducting quality assurance/service reviews
  • Be part of the on-call service
  • Networking in the community and building relationships with key referral providers
  • Attend any care provision to cover sickness
Qualifications

We are looking for a Client Services Coordinator who has the following qualities:

  • Good communication and relationship building skills
  • Organised and able to prioritise tasks effectively
  • Able to thrive working in a high-pressured environment
  • Caring, warm and friendly
  • Has experience in a client focused role
  • Has some experience in an office environment
Additional Information

We can offer you:

  • An excellent salary of up to £21,000 per annum
  • A great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients 
  • Pension scheme
  • Benefits package which includes high-street shops, restaurant, and gym discounts
  • Social events
  • Refer a friend and earn yourself £100
  • Employee assistance programme
  • Discounted car insurance
  • Excellent training & a chance to further develop your skills and career
  • Opportunity to bring and implement new ideas and ways of working

Finally, you must hold a full driving licence and have full use of a car. All appointments are subject to a satisfactory DBS check and references.

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