Meet the team

Proud Owner of Home Care Services

Gourav Kumar

Hello, I’m Gourav Kumar. I take immense pride in owning Bournemouth, Christchurch and Poole office of Home Instead Senior Care. I am still involved in day to day business and continue to lead our excellent team in the office and field.  

We have brought together a highly skilled group of dedicated Care professionals who are able to deliver top quality home care solutions to meet individual needs. We employ only the very best staff and are proud of our team’s combined achievements.

Our focus is always to provide the highest quality care through building strong relationships & remaining focused on the individual needs of our clients to allow them to remain happily independent in their own homes.

Before my journey at Home Instead I spent several years working in senior leadership and management roles within the Investment Banking industry in London.

Away from work, I like to spend quality time with my family and friends and enjoy watching movies.

Manager at Home Instead Home Care Services Bournemouth

Leslie Loader, Operations Manager

My name is Leslie Loader. I am the Operations Manager, a post I started in February 2020 and am enjoying my role very much. I have a long history of managing health and social care services in different settings such as domiciliary care, supported living, residential homes and as a service manager in Social Services. 

 Throughout my career I have tried to work in a way that treats people with respect and dignity, promotes their independence and involves them in the support that is being received. This requires services to be inclusive, transparent, reflective and flexible.

My primary aim is to ensure that our franchise of Home Instead Senior Care continues to provide a values led, person centred service which supports people to live safely in their own homes and in accordance with their wishes. This is a service that really makes a difference in people’s lives and enables them to remain at home for as long as they are able.  

I strongly believe that the only way to successfully manage a business is to apply the same values led, person centred approach that we apply to the people we support, to the people who provide that support.  Without our dedicated CAREGivers we would not be able to provide a good service, and they too deserve our best support. I see a key part of my role as applying our values across the organisation and encouraging people, whether you are a CAREGiver or the recruitment administrator, to follow suit. 

Outside of work, I enjoy running, listening to music, especially trying things I have not heard before, walking our two dogs (Charlie and George the Pug) and seeing my 2 teenage daughters grow up. I am married to Rachel who runs her own business. My favourite animal is the inscrutable Orangutan; apparently they make great librarians! (according to Terry Pratchett)

Client Services Lead

Carmen Woodman - Client Services Coordinator

I joined Home Instead Senior Care 5 years ago as a CAREGiver with no prior CARE experience.  I loved every facet of the role and after a year became a Field Care Supervisor.  In addition to a number of other skills, these roles have taught me to be a good listener and to stay calm under pressure.  I have completed my IAO Level 3 Diploma in Health and Social Care and have recently taken on the role of Client Services Coordinator.  I enjoy providing high quality, client centered care.  

To maintain a healthy work-life balance, I enjoy travelling with my husband, attending theater and going out into nature.

Client Services Lead

Elizabeth Turner - Client Services Coordinator

Just to avoid confusion, most of you know me as Liz. Elizabeth is normally reserved for when I'm in trouble!

I rejoined Home Instead in February 2019 and am based in the office. It's generally me who answers the phone when you ring in. It's rejoined because I worked as a CAREGiver a few years ago but had to leave because I was helping to care for my Mum. However, I really missed all the clients and Home Instead so I'm back. 

I've just moved into Poole from a village near Wimborne and am loving being near all the shops, restaurants and the sea. I am originally from Manchester and my previous career as a journalist took me as far north as Sunderland before I settled in Dorset.  

My interests include history and visiting National Trust properties but I also enjoy coastal and countryside walks, especially when I end up in the pub or having coffee and cake!

I look forward to chatting with you soon.


Joshua Clement - CARE Coordinator

My Name is Joshua Clement. I am the CARE Coordinator, I started this post in January 2020 and it has been an exciting and challenging experience. 

Prior to this, I have a long history of managing people within the films and events industry. this experience has given me the valuable skills to coordinate and manage people efficiently in a busy and demanding work environment. The reason I joined Home Instead is to utilise my skills and experience in a positive way by caring for the elderly.  

Outside of work, I love practicing yoga and I also teach a few classes in my local studio, I enjoy mountain biking and love exploring the outdoors whether it's in the mountains or by the sea. If I am not enjoying the outdoors then I am totally happy at home watching films, reading a book or cooking something exciting.

CAREGiver Experience Lead

Gill Crossley-Jones, CAREGiver Experience Lead

I joined Home Instead, Bournemouth in July 2013 as a CAREGiver and since then have supported Home Instead, Bournemouth in various roles. In March 2020 I became the CAREGiver Experience Lead  to support the established CAREGiving Team. I have been working in the Health and Social Care Sector for over 20 years and have gained experience in various environments including hospices, hospitals and community based care. I am passionate about supporting people with a personalised approach be they our Clients or Care Team members. 

I also understand the needs of our Clients, through personal experience as I took time out to care for my father and other family members which has given me an insight into what Clients and their families are looking for when they request quality care. 

My professional background includes a career in the Royal Navy and time spent working in Pastoral support after time studying at Bible College.

In my spare time I enjoy cruising, gardening and swimming!

CAREGiver Recruitment

Eleonora Papazografou, Recruitment Administrator

My name is Eleonora Papazografou and I am Recruitment Administrator at Home Instead Bournemouth, Poole and Christchurch.

Originally from Greece, I came to Poole in 2016 after graduating University with a Degree in Computer Science, to spread my wings and liked it so much that I decided to stay.

My professional background has always been in Recruitment and in Administration helping businesses find their perfect hires. For over 3 years in recruitment I have an interest in building the most effective workforces possible.

I joined Home Instead as I love being able to make a difference to people’s lives. I embrace the values of the company and love recruiting great quality CAREGivers that share the same values as us! I am meeting some really incredible people who have such big hearts and caring souls.

When not at work, I enjoy long walks on the beach with my dog called Blanco, indulge my love for cooking and baking, and like to cycle at the park on sunny days.

Our Caregivers

Our CAREGivers

We have a fantastic team of committed, professional, reliable and compassionate CAREGivers.  Many of our team draw on their own past personal experiences to help our Clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible. 

We are always looking for people with these qualities to join our ever expanding team.  If you are interested in making a real difference in the lives of people in Dorset, please call us on 01202 853198 or 01202 853197.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady