Meet the team
Proud of great team

Owner - Gourav Kumar

Gourav has held senior management & leadership roles in Healthcare, Investment Banking, and Management Consulting sectors. After a successful career in business, he was looking for a change of direction – an opportunity to use his skills and experience to make a difference to people’s lives, to give back to the community.

Gourav has a passion for service to older people and their families and truly want to make a difference to the quality of life of all those whom we serve - be they seniors, their families or the CAREGivers that work for Home Instead Senior Care.

His priority is to continue to build upon the excellent reputation that Home Instead has in the area. Our focus is always to provide the highest quality care through building strong relationships & remaining focused on the individual needs of our clients to allow them to remain happily independent in their own homes.

Gourav is grateful to have a wonderful office team by his side as well as exceptionally caring CAREgivers who are really passionate about helping and sensitive to the needs of our clients.

Away from work, Gourav likes to spend quality time with his family and friends and enjoys watching movies.

Passion for Care

Tanja McGowan - Operations Manager

Tanja has held Management roles within the Healthcare Industry and  joined Home Instead Senior care in March 2019.  Tanja has a passion and a drive to improve the services we provide in the Community, wanting to make a positive change in peoples lives.  

We have a wonderful team of staff in the office and CAREGivers out in the field that share the same passions as Tanja and together will continue to delivery exceptional service

In Tanja's spare time, she enjoys the out doors, doing photography, walking and gardening.  

Aekta Babhania

Clinical Care Nurse - Aekta Babhania

Aekta worked as a healthcare assistant in a nursing home, which is where she realised she would like to study nursing. Aekta went and qualified as an adult nurse from The Florence Nightingale School of Nursing & Midwifery in 2007 and returned to nursing homes as a nurse. Aekta worked in nursing homes for a few years, working her way to becoming a Deputy Manager and then acting Home Manager. As much as Aekta loved working in this area of care, she wanted to explore other areas in nursing to build upon her skills and knowledge. 

Aekta worked in a number of different areas of care, and managed to gain a myriad of different skills along the way. She has always had a passion to deliver high quality, person centred care outside of a hospital environment.

In Aekta's spare time she loves to cook and spend time with my family and friends.

Michelle Coogan

Scheduler- Michelle Coogan

Michelle joined Home Instead as a CAREGiver in 2013.  She quickly progressed to a Field Care Supervisor in 2014.  

By 2016 Michelle had impressed the team and became a Care Coordinator in 2016.

In 2019 - Michelle has moved onto the scheduler role and will be responsible for ensuring clients and CAREGivers are matched appropriately.

Michelle has been dedicated to Home Instead Senior Care and has loved all the roles that she has worked in.

In Michelle's spare time, she enjoys spending time with her family and an odd cocktail in the Jacuzzi.  

Gill Crossley-Jones

Client Services Coordinator - Gill Crossley-Jones

Gill joined us in July 2013 as a CAREGiver and was soon promoted to a Senior CAREGiver. In October 2014 Gill moved into the office. Gill has been working in Health and Social Care Sector for over 18 years and has worked in various environments including hospices, hospitals and community based care. 

Gill understands the needs of our Clients, through both her work and personal experience as she took time out to care for her father when needed so knows what are Clients and their family are looking for when they request quality care. 

Gill is responsible for carrying out Quality assurance checks and reviewing all clients needs on a regular basis in Poole and Ferndown areas. 

In her spare time Gill enjoys cruising and swimming!

Berni Evans

Training Coordinator - Bernadette Evans

Bernadette joined the Home Instead team in April 2016 and has worked in social care for over 5 years.  Bernadette found working in social care came naturally after providing support to a family member.

Bernadette has a degree in Psychology and a qualification in Sign Language. Bernadette believes in supporting people to remain independent within their own homes which is why she is such a good fit for Home Instead. 

In her role as Training Coordinator Bernadette provides training and ongoing support for our CAREGivers and assists with the coordination of client and CAREGiver visits. 

In her spare team Bernadette enjoys running, holidaying and reading. 


Deb Batt

CAREGiver Experience Lead- Deb Batt

Deb started working in care 20 years ago.  Before that she worked in retail.  Deb decided she wanted to make a difference to others as she loves being with people and helping others. 

Having worked with people in different settings for long periods of time, Deb found Home Instead in 2014.  Deb started working 7am - 2pm every other weekend which was perfect for me and my family.  Soon Deb was working full time as I could not stay away.

After 6 months Deb was offered the supervisory role where Deb grew and learnt more about the business.

3.5 years later she was offered the CAREGiver Experience Lead role in the office.  This is exactly where she wanted to be and never expected to be here.  Deb loves her job every day and wouldn't be without the wonderful team and clients in the community.

In Deb's spare time, she loves to sing and is going to Brussels in December to perform the Menin gate.  She also enjoys spending time with her family.

Our Caregivers

Our CAREGivers

We have a fantastic team of committed, professional, reliable and compassionate CAREGivers.  Many of our team draw on their own past personal experiences to help our Clients over a wide range of daily activities that help improve their quality of life and help them maintain as much independence as possible. 

We are always looking for people with these qualities to join our ever expanding team.  If you are interested in making a real difference in the lives of people in Dorset, please call us on 01202 853198 or 01202 853197.

CAREGiver pouring sugar onto scales as elderly lady laughs
CAREGiver looking at a cook book with elderly lady