Each year, Home Instead Bolton surveys all of their clients through an independent firm, Smith & Henderson. This helps to monitor service quality and look for areas of improvement. We are delighted that in the 2016 results, 100% of our clients who responded said they were "likely" or "very likely" to recommend our service. This is a further improvement on last years results and an endosement of the new model of personalised and dignified home care pioneered by Home Instead. Steve Williams, co owner of the Bolton office said "This is a real thrill to see our hard work turn in to such high levels of satisfaction from our clients. We take the utmost care to provide the best service possible, and its rewarding to see the outcome. I'd like to thank our wonderful CAREGivers and office team for this spectacular result !"