Choosing a home care provider that is right for you can be difficult, but you can rest assured that we take client satisfaction very seriously - it sits at the heart of the person-centred care service we provide.
To make sure we remain the nation's favourite home care provider, we survey our clients to find out what we are doing well and areas where we can do even better. This survey helps us to ensure that we are making a difference to the lives of the people we care for.
We are delighted that in our most recent survey (June 2015) our clients have given us a tremendous thumbs up with 96% reporting that they would be happy to recommend Home Instead's care service.
Our clients feel they are receiving dignified, relationship-led, reliable care, care they would personally recommend. What better endorsement for Home Instead Senior Care than our client's words. Read some of the heart-warming comments our clients gave as part of this year's survey and are happy to share.
I just wanted to now take the time to give you some positive feedback regarding my Mum’s new (since Dec 2014) home care provider Home Instead. Michelle Thompson and her team in Blackpool have been outstanding since we first made contact with them and had our initial meeting to today when Michelle supported us in a meeting with Social Services and the Local Mental Health Team.
They have delivered on everything they promised in such a way that my mum now sees them as “family” and not like strangers which was something she experienced with the previous care company. Michelle and her team have my Mum’s interests at the forefront of everything they do and I’m sure that this will be the same with all their clients.
As I said I just wanted to take the time to give this feedback and if you would like any further information or detail please let me know. (the feedback portal on the website wasn’t working hence the email)
Beccy clients daughter letter to the CQC