We commission an independent survey each year to establish what our clients think of our services and whether our staff enjoy working for us. The last survey was conducted in November 2020 and gave us a huge vote of confidence – here’s a summary of the results:
Of our clients:
100% said their CAREGiver was properly introduced and was well matched to their needs
100% said their CAREGiver arrives on time
100% said the office team is responsive to any queries
100% would recommend Home Instead Basingstoke
A good service is reliant on happy and motivated CAREGivers. The responses of our CAREGivers identified that:
90% felt that they were properly supported and cared about by the office team
94% were proud to work for Home Instead Basingstoke and said it is a great place to work
100% said felt motivated to "go the extra mile"
100% said they were given enough time to deliver the desired levels of client care
For more information please see Our Services, or give us a ring on 01256 840 660 to discuss how we could provide home care support for yourself or a loved one.
“ I am an ex Government Inspector of Services. I cannot fault Home Instead, with its reliability, its professional approach and organisational structure, and the selection and training of the friendly and caring carers to meet the needs of the client. ’’
Mr RC - client's son
This highly professional team have looked after my mother for a couple of years. The team all demonstrate a passion for care and going the extra mile. Some of the carers became close friends to Mum. They not only provided first class care but demonstrated considerable empathy and patience. They would
encourage Mum to talk of her time in the Women's Royal Navy Service, of the family growing up and of all her memorable experiences. The visits became a social highlight for her as well as for providing essential care. Unfortunately, at the end of January, after surviving pneumonia and Covid-19 which she caught in hospital and several falls, we had to decide to put Mum in a care home to get the twenty four seven care that she now requires.I know Mum would want me to say a special thank you to all who gave her such valuable support and care.
Mr DD - client's wife
Amazed how these carers continue to be as consistently 'on time' with visits, obviously there has been the odd snag. They always arrive with a smile and more often than not a 'chirpy' remark to brighten my day. I have been using this care giver for two years and three months and would not have stayed
with this company for this length of time, if I was not very satisfied with the quality of care they provide. Not just to my wife, who lights up when a visit is made but also to myself.
Mr DC - client's son
Both my parents have been supported by Home Instead for many years now and the service is in all the families' view excellent. All the carers we've had over the years have been very professional, friendly, attentive, always going the extra mile, treat their clients with the utmost dignity and all in
all provide a top class care service. The Management Team is also top class, very professional, always quick to respond, always providing solutions to problems, have always provided a top class carers and support team and often come and visit to keep in touch with clients.
Sadly Dad passed away a couple of years ago but Mum, who lives by herself now, continues with the service and is still able to live independently. The high level of care she receives is not only appreciated by herself but also provides peace of mind for the rest of the family as we all live quite far from her. We would definitely recommend Home Instead to family and friends alike.
Mrs JO - client's daughter
Our family have been very impressed with the care provided for my mother. We have the same three ladies who are more like friends or family than carers. Mum is comfortable with them and they just continue to maintain her independence and dignity. A lifeline at this point in her life. So grateful and impressed. Thank you so much. The team at Basingstoke are very approachable and totally dedicated to providing a quality service. Always friendly and helpful, even at short notice. A well oiled machine !
Mr CP - client
Home Instead have supported and enabled me to live in my own home. Following the death of my wife, I had two hospital admissions and felt very sad and hopeless. Home Instead have helped me tremendously to keep going.
Mr CB - client's grandson
Home Instead Senior Care are sincere and professional and provided compassionate care for my Grandmother. My Grandmother who was a former NHS nurse but is now 91 yrs old looks forward to the visits and is genuinely happy with the service, who provide care with warmth and personality. She has built a great rapport with the carers. I would have no hesitation in recommending Home Instead to other friends and family.
Mr LC - client
Recently both my wife and myself were in hospital with leg problems & Home Instead responded immediately to increase care and remove any worries we had about living at home. The care team visit twice a day and all our needs are covered.
Mrs CD - client's daughter
My mother has dementia and is nearly 96.
She lives alone (her choice), and I live over an hour away from her. Home Instead is an essential part of my being able to cope with her care. They are utterly professional, utterly reliable and extremely experienced, and I simply couldn't manage without them. They always respond to any request I make, any extra help I need to organise they do without making me feel I have caused them any bother.
I cannot speak highly enough about the Home Instead team, from the carers to the admin staff and the managers. If you are wondering how to cope with someone who needs care - full or part-time - then look no further than their website. I am happy to speak with anyone who would like a personal recommendation and/or discuss what care I have needed to provide for my mother. She is extremely happy to still be able to live at home, and without Home Instead, this would be completely impossible.
Social worker GB regarding client
"I wanted to express the son's views that the care is of a high quality and he has the utmost trust with the carers / agency regarding the service that is being provided to his mother. It was lovely to hear about Home Instead's quality of care being excellent."
Mrs AV - client's daughter
I have always had great communication with the office and the carers. We always let each other know what's going on. The office is friendly and helpful, to assist with Mum's care. My mum's carers are special people, they go way and beyond to make Mum happy and content. She so looks forward to their
visits. If she's poorly they wait until I get there or they call the doctor on my behalf. As she is getting frail now at 94, she needs them more and more. 'Mum's Angels'.
Mrs IB - client's daughter
"I would like to express the gratitude that I feel (and I am sure I also speak for my dad) for all the kindness shown by his excellent team of carers. They really have been so good to him in so many ways and I would very much like them to know how much we appreciate all they do."
Mrs NQ - client's wife
My husband formed a strong bond with his carer, so much so that we have continued that visit now that he is in a care home. It is a highlight of his week.
Mrs SW - client's daughter
"Thank you and your staff for all the help you have given Mum and if in the future we do need further help I would have no hesitation in contacting you."