Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

We commission an independent survey each year to establish what our clients think of our services and whether our staff enjoy working for us. The last survey was conducted in June 2017 and gave us a huge vote of confidence – here’s a summary of the results:

Of our clients:

       93% said their CAREGiver was properly introduced before starting work with the client

       97% said their CAREGiver was well matched to their needs

       93% said their CAREGiver arrives on time

       93% said the office team always communicate any changes to their schedules in advance

       97% said the office team is responsive to any queries

       100% would recommend Home Instead Basingstoke

Of our CAREGivers:

       100% were proud to work for Home Instead Basingstoke

       100% appreciated why Home Instead is different from other care providers

        97% said they were well matched to their clients

       100% said felt motivated to go "above and beyond"

        97% said were given enough time to deliver the desired levels of client care

       100% would recommend Home Instead Basingstoke to a friend.




  • UKHCA Registered

"All the family would like to thank you for the care and companionship you have provided for my mother over the past couple of years.  It's been a relief to know that someone has been calling every day and looking after her.  I know my mother could be difficult at times, but I suspect she appreciated it as well even though she might not have said so !"