We commission an independent survey each year to establish what our clients think of our services and whether our staff enjoy working for us. The last survey was conducted in June 2017 and gave us a huge vote of confidence – here’s a summary of the results:
Of our clients:
93% said their CAREGiver was properly introduced before starting work with the client
97% said their CAREGiver was well matched to their needs
93% said their CAREGiver arrives on time
93% said the office team always communicate any changes to their schedules in advance
97% said the office team is responsive to any queries
100% would recommend Home Instead Basingstoke
Of our CAREGivers:
100% were proud to work for Home Instead Basingstoke
100% appreciated why Home Instead is different from other care providers
97% said they were well matched to their clients
100% said felt motivated to go "above and beyond"
97% said were given enough time to deliver the desired levels of client care
100% would recommend Home Instead Basingstoke to a friend.
"All the family would like to thank you for the care and companionship you have provided for my mother over the past couple of years. It's been a relief to know that someone has been calling every day and looking after her. I know my mother could be difficult at times, but I suspect she appreciated it as well even though she might not have said so !"Mr DC