Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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Quality Care

100% of our Clients would Recommend Us

When you start to think about getting some help, the number of options can be really daunting and finding good quality care is critical to your happiness. If you want to stay in your own home, you'll need to find the right level of support so you continue to do as much as you feel able to do, with help for anything you can't handle.

Our aim as the nation's favourite home care company is to provide exactly the right level of care for you. Ensuring our clients' happiness is the most important aim of our business and one we work hard to achieve.

To make sure we are doing what our clients want, we regularly survey them to find out what we are doing well and the areas where we can do better.

In our most recent survey (July 2017), we are delighted that 100% of our clients said they would be happy to recommend us to their family or friends.

What better endorsement could there be ?

•   100% of our clients say their CAREGiver arrives on time

•   95% say their CAREGiver is well matched to their needs

•   100% rate the quality of the service as good or excellent

These are just a few of the lovely comments from our clients:

-   I can recommend Home Instead Senior Care. Always punctual, always caring and companionable

- I am very satisfied with the care provided and look forward to seeing my companion every week. We always laugh and I enjoy her company

-   I feel that the carers assigned to my mother know her needs and I have nothing to worry about. I am confident that they do the very best for my mum


  • UKHCA Registered

Over the course of the last two years, my mother's care needs have changed significantly. Home Instead Senior Care have been an essential part of that care from the start and have provided excellent care backed up by top-notch customer service; which has adapted and extended easily to meet my mother's changing needs.

Mr W - Chobham