Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Ms Needham has been excellent. She is kind, gentle, keen to learn and know what mums likes and dislikes are and always helpful. She is consistent in providing excellent care." Daughter of Client (US)
"'It's a marvellous team and we're lucky to have you.  The CAREGivers have a spark.  Janine is new to daddy but she is so..." Daughter of Client (GB) talking to team leader
"Maddie has engaged, asked questions, sort guidance, listened well, and with a little training can iron to perfection. She has had a great response from my mother and done some excellent care with..." Son of Client

"The planned visits seem ideal and we are sure will give Jean something to look forward to. Please thank Barbara for her assistance and input. This is really reassuring, and a weight off our minds."

Son in Law JC

"May I thank you, Susan and the team for your good wishes for my father’s birthday.  He had a lovely time over the weekend with old friends and family.  And thank you also for the wonderful care Home Instead has provided so far.  It has helped me enormously and the visits from Bev, Viv and Jill have given my father an added interest each day."

Daughter of Client

"Judy and I just wanted to say thank you for making us feel so welcome yesterday and it was a pleasure working with your staff."

Julie Pass, Health Improvement Officer, Salford

"Thank you for the fantastic service you provide, it provides great peace of mind for us knowing that mum is so well looked after."

Client's Daughter

"It was a pleasure meeting Jo and Nicky yesterday, thank you for seeing us.  We came away from the meeting feeling much more hopeful for what's to come.  We really hope this is going to be the answer to our prayers!"

Potential Client's daughter!

"My three girls (CAREGivers) are amazing and I can't thank them enough.  They are my angels and I look forward so much to their visits."

Client AJ

"'I've recommended your excellent services to a friend of mine.  Your reassurance when we met was a turning point for me, particularly your own story of your need for carers for your Mum when you started the business in the first place.'"

Daughter of Client

"  The team at Home Instead were amazing right from very first point of contact. They went out of their way to respond quickly to our enquiry, but were extremely thorough in their process, no corner cutting, every single detail was covered off. Their approach is highly personalised, taking into account the needs and feelings of the care recipient at all times, they are practical yet sympathetic. The carers that were assigned were both fantastic, always on time, extremely helpful and had the insight to know how to able to ramp-up/down level of care and support as needed. They were also both extremely smartly dressed which I thought was a very nice touch. I would not hesitate to recommend Home Instead to anybody looking for home care services. They are highly professional and I can completely agree with how highly rated they are in terms of their Care Quality Commission rating of outstanding.   I hope the business continues to thrive."

Katie, daughter of Client

"Words will never be enough to thank you all for everythjing you did for my lovely dad K.  Finding Home Instead nearly a year ago enabled my dad to keep enjoying living at home.  It gave me such peace of mind knowing that he was being so well looked after, London is such a long drive away.  Angela, Narges and Debbie are the most amazing people, kind, understanding and compassionate but I guess you already know this.  We will never forget all of you.  Keep doing what you all do because you're the best.  love M & S."

Daughter and Wife of Client

"Homeinstead have been spectacular.  The ability to keep K at home would have been impossible without your support.  Unfailingly kind and professional.  Home Instead supported the family and K.  Many thanks."

Son in Law of Client

"Cannot speak highly enough.  Nothing is ever too much trouble.  Changes are always accommodated.  Brilliant. It really is 'Home Instead' - CAREGivers are brilliant.  Having only two CAREGivers eases anxiety.  My husband wouldn't have recovered as well as he has without your support."

AD, Wife of Client

"I would like to convey,  on behalf of my parents, how delighted they are with the care and support being provided by Debbie.  She has been extremely helpful and accommodating.  Mum has developed a good rapport with her.  Could you kindly pass on our thanks to Debbie for all she is doing.   Thank you for all your help Michelle it has been greatly appreciated."

Daughter, A.D.

"When I was looking for help in looking after my Mam I was being extremely fussy, my Mam was and still is my world so I needed carers who I could trust as I wasn’t leaving her in the care of anyone.  I researched different companies and Home Instead seemed to tick all the boxes.  I wasn’t disappointed with the care the ladies gave my Mam, I couldn’t have asked for more.  I was never let down in the 6 months they were looking after her. They made sure she had the same group of carers and Mam got to know them. I was never worried like I was with the social service carers because I knew they were 100% reliable and this made it possible for me to let Mam stay at home and keep my promise to her.  She was terrified of going in hospital or going into a home.  Sadly, she passed away yesterday 2/10/17.  I will always be truly grateful to the ladies Emma, Jill, Bev, Pat and Angela.  Thank you so much."

Daughter of Client, PM

"A very good company with a brilliant service, that is second to none. It is even better than what the name suggests (Home Instead), you receive a better service than your own family can provide you. Staff are very professional and well trained. Management is excellent and helpful."

CAREGiver

"I have been working with Home Instead for a while now, and I say with, not 'for' because it's like an extended family. Sue, Jo and staff are approachable and understanding on different needs of people. Treating each and everyone as an individual. Highly recommend as employers."

CAREGiver

"I have worked with the Home Instead Salford team since September last year and love it.I admire the teams commitment to ensuring our elderly client's and their families get a high standard of personal care..they really listen to what the client and family need and want.As an employee..I feel well supported by the management team and wouldn't hesitate to recommended working for this team to anyone.  "

CAREGiver

"'Dad had his first visit from 'A' (CAREGiver) this morning and he thought she was new to your company as well as to him.  He wanted me to get in touch with you to say how helpful she had been to him.  All his lights went out around bedtime last night and when Angela got there this morning she found the consumer unit in the hall wardrobes and fixed the problem.  It must have been quite a dramatic start to her new job but dad said she was great - so please say 'thank you' to her for us.  Just wanted you to know what a good job she'd done!"

JM, Daughter of Client

"I have worked for Home Instead for seven months and thoroughly enjoy my role.  I have found the management approach to be a 'breath of fresh air'  compared to other employers, management  are always approachable and understand the simple concept that if carers are happy the clients in turn will reap the benefits. I look forward to my visits and I have met some wonderful people, it really is a mutually beneficial relationship. Supporting  someone to remain in their own home, or to venture out when and where they wish is 'food for the soul'. It is such a privilege to be welcomed into people's homes and lives.  Our clients are so intriguing and inspiring, diverse and rich in life experience. Like different facets of a precious jewel, which is treasured.  I look forward to a long career with Home Instead Senior care. "

CAREGiver's story ......

"I am so pleased to be part of the Home Instead team in Salford.  I have a few hours a week to spare and I have been partnered with B who is living with dementia.  I look forward to my visits to her as much as she looks forward to me visiting her.  I go armed with hairbrushes, rollers, lipstick and nail varnish.  I go out walking with her on good weather days or we visit the shops or hairdressers on bad weather days.  We laugh together all the time.  We laugh at silly things.  From time to time we do some cleaning together or tidy the fridge.  We enjoy each others company. It is a joy to support someone in their own home so that they can stay where they want to be for as long as possible. The team in Salford are also great fun and they have tremendous respect for all Clients and CAREGivers alike."

Sandra - CAREGiver

"I was very apprehensive about having help and support for D as I felt I should be able to manage myself. However, I am used to it now and what is wonderful about our CAREGivers is that they are happy to let me help - they do not make me feel awkward.  Equally if I need some 'me' time I am now able to have it.  Thank you to everyone involved.  We are very happy with Home Instead."

MW, Client

"Thank you for everything you have done this year.  You've been true superstars!"

Grandaughter

"Although my mum is in her 80s and becoming increasingly frail, she does not feel that she needs care. This situation has been handled with sensitivity and good humour by all of the Home Instead team.  They are punctual and reliable and go out of their way to make sure that any requests we make are complied with.  It has been a massive weight off my mind to know that the team are on hand.  The office staff are unfailingly helpful - changing and amending call times to suit changes in plan.  I am really pleased that|I contacted Home Instead and cannot recommend them highly enough.  Thank you to all the team.    "

Daughter C.O.

"Just wanted to say that Nan really likes chosen CAREGiver and she felt comfortable with her.  I think she would like her on a regular bases.  I must admit - I think the CAREGiver had an excellent manner with Nan - thank you to you and your team!"

Son

"I feel certain that your visits are making a positive effect on his day.  We are so pleased."

Daughter

"Thanks for your hospitality - you are a great team.  It was a pleasure working with such an interested group of people.  I look forward to returning."

Trainer

"Just wanted to say thank you to the team for helping my dad this morning - I was told by the emergency services what a great team you are!"

Clients family

"'Thank you to everyone concerned - I look forward to Thursdays - I had forgotten how good it feels to be out and about!' 'B's affection for me is reciprocated.  I always look forward to her visits.  She is like another niece to me.  I have completed a review form for Home Instead, Salford and gave full marks.  Home Instead is a much appreciated service.  I would like to particularly thank Michelle who is always helpful and kind.'"

Client

"''I trust you implicitly Michelle, just do what you think is best.' ''Thank you so much for opening a Home Instead in Salford - we are so grateful''"

Client

"''Congratulations on the Queens Award!''  ''Once again your time is very much appreciated and very useful.  Dad obviously enjoys your company, attention and chance for a conversation with an attentive listener.  I'm so pleased I found you.''"

CG

"'Huge thanks to Sue, Michelle and the team at Home Instead Swinton.  They stepped in when we most needed tham and their support and care has been a lifeline.  We now feel that our elderly Mum, who is living with Alzheimers, is getting the care that she deserves and care that we can fully trust.'  JC   ''The quality of care has been excellent, and Sue and Michelle have gone out of their way to tailor the care to Mum's and the family's needs.  I wouldn't hesitate to recommend them.'  AH"

JC
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