The Salford and Worsley Team
Our office dogs are always on hand to say hello ........
Our canine team are always pleased to see everyone. Wagging tails, lots of licks and love, no matter what the situation. Calming influence - creating good humour and lots of smiles. Hello to Milly the Boxer, Milly the Labrador and her sister Pip!
A selection of our outstanding CAREGivers. Every one individual and unique. All share common traits:
Patience, kindness, empathy, attentiveness, dependability, sense of humour and integrity.
We are delighted that CQC has recognised the quality of care delivered by our exceptional CAREGivers.
Sarah joined our team as a CAREGiver and has successfully supported many of our Clients. The feedback from Clients and fellow CAREGivers has always been positive and complimentary and she has always gone ‘above and beyond’ of what has been expected of her. Sarah has had a varied career to date including customer service, sales and accounting. However, Sarah has always had a yearning to work within the health and social care field and eventually found Home Instead Senior Care, Salford and Worsley. Her recent promotion to Care Co Ordinator is a natural progression for Sarah and we wish her much success in her new role.
Susan Robinson & Jo Shaughnessy
Susan Robinson and Jo Shaughnessy opened the Salford office in February 2016, after finding Home Instead while seeking care for Susan’s mother. They were so impressed by what Home Instead Senior Care had to offer, they decided to bring this special blend of caring to their local community.
Susan had owned and managed two exciting businesses in the past and more recently had volunteered and worked in several primary schools in Salford. A large proportion of her time involved developing relationships between school, families and the wider community.
Jo has enjoyed supporting and advising businesses throughout her accountancy career. Jo’s other passion is people and she felt quite disheartened when searching for quality care for Susan’s mother. However, ‘when we talked to Home Instead National Office about the ethos and goals of the company, we quickly realised that Home Instead Senior Care is a company that we would be proud to be part of and represent. Home Instead Senior Care delivers exceptional care and people are at the heart of everything we do.’
In October 2017 the Salford office was rated ‘outstanding’ from the Care Quality Commission (CQC), the independent regulator of health and social care in England. Outstanding is the highest rating available from the CQC. and Home Instead Salford has achieved the standard less that two years after opening the office.
In summing up the caring nature of the business inspectors wrote, ‘The feedback we received from people who used the service was unanimously positive both about the care they received and the CAREGivers. People consistently told us CAREGivers provided an excellent level of care which was dedicated, compassionate and centred on what they wanted.’ They went on to say, ‘We saw specific examples of where CAREGivers had gone ‘above and beyond’ for people who used their service.
Susan and Jo are delighted that their team have been recognised for supplying ‘tip top’ care and are determined to continue to do so. Jo and Susan believe ‘together with the other 190+ Home Instead Senior Care offices throughout the U.K. we can, and we will change the face of ageing. With 22 offices already receiving ‘outstanding’ from CQC and Home Instead Senior Care receiving the Queens Award for Innovation in 2016, we are very confident about the future.’
Pat was our very first CAREGiver graduate and she has formed a lovely relationship with her client. Pat remains cheerful at all times and she has a lovely, kind and calming personality. We are very lucky to have her on our team.
Thank you for everything you have done this year. You've been true superstars!Grandaughter