Quality Care

Quality care

Don't just take our word for it

Choosing a home care provider that is right for you can be difficult, but you can rest assured that we take client satisfaction very seriously - it sits at the heart of the person-centred care service we provide.

To make sure we remain the nation's favourite home care provider, we survey our clients to find out what we are doing well and areas where we can do even better. This survey helps us to ensure that we are making a difference to the lives of the people we care for.

We are delighted that in our most recent survey (June 2017) our clients have given us a tremendous thumbs up with 96% reporting that they would be happy to recommend Home Instead's care service.

Our clients feel they are receiving dignified, relationship-led, reliable care, care they would personally recommend. What better endorsement for Home Instead Senior Care than our client's words. Read some of the heart-warming comments our clients gave as part of this year's survey and are happy to share.

Since my mother started her care package earlier this year she and I have been really impressed and grateful for the superb care and more importantly, genuine kindness and humanity displayed by the carers. Thank you. Miss C. Clients daughter
Home Instead has been the 3rd care company we used, it's by far the best, only wish it could have been the 1st we used. Home Instead do care and aim high for the service they deliver you feel valued as a customer Mrs. M. Clients daughter