Home Instead Senior Care The Queen's Awards for Enterprise: Innovation 2016
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What People Say About Us

"Thank you for being my guardian angels over many months. It’s hard to put into words the debt of gratitude I owe you all." MH
"Terrific, warm friendly Carers who have been Father’s Angels and deserve our very special thanks" IH
"My husband and I would like to express our sincere thanks in the professional way that you listened and put Mum at the centre of your care. Please can you pass on our gratitude to the two Caregivers who visited mum..." Mr & Mrs C

"Thank you for showing such care and kindness to my husband, whilst allowing me time to "re-charge my batteries" knowing that he was being so well cared for. My thanks to each and every one of you."

PR

"Thanks again! I don't know what I would do without everyone's help at Home Instead. You are all terrific people who care!"

RH

"My mother has dementia and lives in the Cambridgeshire area. She has got worse over the last few years and we have had to increase the care package quite a lot recently. As a family we have had a difficult time getting the care right from different agencies over the years but my mother now has an excellent service from Home Instead. What makes it excellent is the care taken over delivering exactly what is on the care plan and doing so in a personal and compassionate way. My mother forgets most peoples names these days but she does remember the name of Jane one of the CARGivers who has built a lovely rapport with my mum. I believe she has done this by taking the care of the little things, like tone of voice, getting on the same level as my mum, making eye contact. When there is time she reads to my mum which is something she loves. All the care has been good, particularly noteworthy was the time that Jane was off sick and the manager rang me to check that it was ok if she personally went to introduce a new worker to my mum. So the management of the care package and communication with family has also been good and able to react to changing needs. Its a relief to have found a care team able to respond to my mum's needs and work flexibly with myself and my family."

SH

"Thank you for all your help when I was took ill and unable to look after mum. We are lucky to have such good care and I know mum looks forward to the carer coming."

Mrs PF

""Thank you for all your help when I took ill and was unable to look after mum.Thank you for coming every day and giving mum her dinner at such short notice. I don't know what I would have done with out you. We are lucky to have such good care and I know that mum looks forward to seeing the Carer every day"."

PW

"My wife and I are overjoyed with Home Instead. The two girls who visit are wonderful and have become a part of our family."

JG

""This is the best care we have ever had and the carers are excellent"  AB"

AB

""The carers are very punctual and help me with what I need and we have a laugh together". MC"

MC

"I wanted to write and thank you personally for arranging and delivering such wonderful care for my dear sister these past months. I can truly say I have never before come across such remarkable, dedicated and caring ladies as those that came to look after her and allowed her to stay and enjoy being in her own home for as long as she was able to. The philosophy of Home Instead, its work ethic and the calibre of staff working for you are truly amazing and we are indebted to you and all you did to make my sister happy, well cared for and comfortable at all times. My sincere thanks again go to you all JB"

JB

"'Employing Home Instead for the care of my wife was one of the best decisions I ever made'"

Mr Malcolme E

"Excellent Service!"

JB

"Continuity and quality of service. Excellent attention to detail, very person centred. The care given is excellent friendly and always make me feel included and my choices are respected. Unlike other care companies I have experienced, Home Instead has been able to provide quality and dedicated carer to me avoiding embarrassing moments as with other agencies due to lack of 1 to 1. I am delighted with Home Instead and would recommend them 100% as a client with Parkinson's."

Brian J

"I recommend Home Instead Senior Care. My regular CAREGiver arrives consistently on time and the overall service exceeds my needs."

Mr K P

"Thank you for taking me to my hospital appointment at the last minute. I am very grateful for all your help."

J B

"Thank you so much for helping out at such short notice, I appreciate how you put yourself out for me and I'm very happy with the service that we receive."

Mrs J.C.

"I am extremely happy with the service that my mother has received from Home Instead. My mother has always had the same two people visit who are lovely, they have never been late and have proven themselves to be flexible and reliable."

Mrs P W
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