Luke Norbury & Ann-Marie Roche - Franchise Owners

Luke worked in banking and in the telecommunications industry for 12 years before becoming a Home Instead Senior Care franchise owner. He was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community. His role is to build relationships with local providers and organisations; look for opportunities for Home Instead to contribute to the local community and to manage the business side of the operation. Luke is also a director of not-for-profit cookery school "the Cooking Rooms" and an adviser to the trustees of Age Concern York.Luke and his wife Ann-Marie have 3 young children so understand how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.

Tyson Dallimer - Care Manager

As the Care Manager, Tyson is responsible for the wellbeing and welfare of the clients and the Caregivers. Tyson has gained over 10 years knowledge and experience in a variety of different care settings such as care homes, alcohol addiction services and homeless services. He recently managed a supported house and three community support projects of 52 service users who were experiencing varying degrees of mental health issues.

As the Care Manager, Tyson is responsible for the smooth running of the care services. His role is to ensure that the welfare and wellbeing of each client are prioritised by Home Instead Senior Care York. Tyson was attracted to Home Instead due to its firm belief in the independence of the individual where familiar surroundings are vital to improved health and quality of life.

Heather Norbury – Recruitment & Retention Co-ordinator

Heather joined Home Instead Senior Care York as a CAREGiver on a temporary basis in late 2009. She enjoyed it so much she came back to join the team as Recruitment and Retention Co-ordinator. Heather’s role involves taking Caregivers right through the robust recruitment process.  She plans and implements recruitment drives, conducts interviews, and carries out all related administration which includes gaining six references and applying for an enhanced criminal record disclosure for each successful applicant. Heather is also a part-qualified accountant and is a qualified teacher of English as a foreign language.

Laura Steele - Staff Co-ordinator

Laura joined Home Instead York after working for a number of years as a team leader providing support to people with learning disabilities. She has been able to apply her experience from this setting to making sure that Home Instead clients in York get the service that they want in a way that they want. 

Ashleigh Sholl - Business Administration Assistant

Ashleigh joined us as an apprentice in July 2011. Her role covers a number of different aspects of the care service we provide, but a large proportion of her time is dedicated to supporting our Recruitment Co-ordinator and in making the initial induction of new CAREGivers as straightforward as possible.

Elaine Mortimer - Care Co-ordinator

Elaine joined Home Instead Senior Care York in July 2010 as a CAREGiver. Elaine has spent many years in the caring profession. Whilst bringing up her own children she worked in childcare and also gained valuable experience working in nursing homes and care homes. Elaine was selected to take in the role of Senior CAREGiver and has subsequently moved into the role of Care Co-ordinator. In this role she works with the Care Manager to ensure that our service maintains the quality of care we expect for our clients. It was Elaine's empathy and attention to detail that helped her to get shortlisted for Home Instead Senior Care's CAREGiver of the Year Award for 2011. Elaine was selected as 1 of 10 from over 3,000 candidates who work for Home Instead across the UK providing care and support for elderly clients.

Tanya Annetts - Care Co-ordinator

Before joining Home Instead as a CAREGiver in May 2011, Tanya worked in purchasing for the automotive industry for 5 years before running her own mobile dog grooming franchise.  Tanya enjoyed the face to face customer experience and assisting the customers with other chores so much that she felt that she would like to do more work that involved  helping people so sold the business and moved into care work in Edinburgh.  Having moved back down to York to be with family, Tanya was attracted to the ethos of Home Instead. Initially Tanya worked as a CAREGiver providing excellent quality care to clients and she successfully moved into the role of Care Co-ordinator. A large part of Tanya's role is dedicated to ensuring a high level of service, through training and support to CAREGivers and quality assurance.