Joanna & David Moore - Franchise Owners

I left University with a degree in Mechanical Engineering and have always worked in industries where excellence in quality was standard. From University I worked specifying equipment to be used in chemical plants and then moved on to work for Rolls-Royce & Associates designing pressure vessels for nuclear propulsion on Navy Submarines. I then made a move into textiles working as Operations Director and Quality Manager for a company manufacturing combat clothing and work wear in large numbers and sourced from both Eastern Europe and the Far East. I spent my time flying the world, ensuring that both the quality and delivery requirements were met. Whilst I have seen a lot of the world including the Great Wall of China, I eventually decided that there had to be more to life than spending my time in an Airport lounge!I then made a life changing decision to buy a franchise and use my experience and skills to make a difference to people’s lives. I am very much a “hands on” manager and enjoy networking with my local community and building relationships.My role is to manage and grow the business, which I do on a day to day basis. I am there to support my staff and Caregivers and ensure that we maintain and continually improve our operation to achieve the best possible outcomes for our Clients. I am very proud of what we have achieved to date.

Michele Bushell - Registered Care Manager

I have been with Home Instead Senior Care just short of three and a half years and I can honestly say it has been the best career decision I have ever made. Prior to Home Instead I worked 15 years within the Telecommunications Industry in a management capacity. After having my third child I decided I wanted a change to move away from the ‘corporate world’ and into Social Care. I had previously worked as a Caregiver whilst at University and had found it to be a very rewarding role.I have NVQ 4 in Health & Social Care. I manage a team of 8 office staff and 80 CAREgivers. I find my role very satisfying, it is rewarding to play a part in enabling clients to live their lives as full and independent as possible. My role involves assessing and understanding the needs of clients, working alongside them to ensure client outcomes , aspirations, goals and priorities identified by clients are met.It is important to me to ensure that all our caregivers are trained and have the relevant qualifications and skills to provide excellent care, therefore, we offer an extended induction and training program. I love the ethos of Home Instead Senior Care , I love the challenges brought to me in my role, it can be a busy demanding role but I can honestly say I wouldn’t change it for the world.

Lucy Atkinson - Training & Retention Coordinator

I joined Home Instead Senior Care in August 2009 as a CAREGiver.  I came into the office and joined the office team in April 2010. I am currently responsible for the training and retention of CAREGivers. I complete regular spot checks on CareGivers and feedback to them on how they are performing. This is to feedback positive and negative aspects and to see where new training and guidance can be implemented. I complete supervisions, team meetings and appraisals with the CAREGivers and provide as much support as I possibly can. I also complete the client / CAREGiver introductions to ensure we have suitable relationships set up and I also check medication records within the client’s home to ensure company policy and procedures are being adhered to.

I have completed my level 2 and level 3 NVQ and I am about to do a Train the Trainer course in Manual Handling.

I work out in the community as well as in the office; I liaise with clients, CAREGivers and social services to maintain excellent care and service.

Prior to working for Home Instead I worked in business travel for the public sector for 10 years and worked as a manager for 7 years, I have built good experience in customer services and managing people.

I have found Home Instead to be a great company to work for and I work with a great team of people. I have found my roles challenging at times but very rewarding.

Outside of work I help contribute to caring for my sister in law who is terminally ill with Cystic Fibrosis. I also assist to care for her daughter – my niece Georgia, so she can lead a normal life as much as possible. I enjoy spending time with my family and friends and supporting my boyfriend whilst he races motor cross.

I love animals, tattoos and exotic holidays and I hate spiders and bananas.

Susanne Sheridan - Recruitment Coordinator

In March 2010, I relocated to my home town Stockport and it was at this time I joined Home Instead Senior Care as a Caregiver.  This was quite a challenging career move for me having come from such an extensive secretarial/administration background, but with the training and support from Home Instead it wasn't long before I was a confident Caregiver providing high quality care and services to our clients.

Training is not only an integral part of the induction process at Home Instead, it is on-going to enable us to gain the knowledge and skills required to provide the highest quality care to support the individual needs of each client.  During my role as a Caregiver, Home Instead have supported me with several courses; Safeguarding of Vulnerable Adults, Older People & Alcohol, Dementia Training and NVQ2 in Health & Social Care.

In January 2012, I  joined the office team as 'Recruitment Coordinator', as I thought this presented an excellent opportunity to put all my skills and experiences to good use, within a setting that I have become extremely passionate about.  I am responsible for the recruitment and induction of all our Caregivers, including interviewing potential candidates, sourcing their six references and ensuring they are CRB checked.  I also support our Caregivers when they begin working for us, to ensure that they are competent, confident and feel happy in their role, enabling them to deliver exceptional quality care to our clients.

Home Instead Senior Care go that extra mile to ensure customer satisfaction and I am very proud to be part of such a dedicated and professional team.    

Mark Bushell - Staff Coordinator

I have been with Home Instead Senior Care just over 1 year and I can honestly say it has been the best career decision I have ever made. My role at home instead is to ensure that all of our Clients are allocated their ideal companion to meet their needs. Whether this is Personal Care, Companionship, Home help or even a combination of these, matching the right CAREGiver is the most important part of my responsibilities. As well matching our clients with CAREGiver skills I also take into account suitable personalities based on feedback from our Care Management team.Once CAREGiver suitability has been established I allow the appropriate traveling time between calls to ensure our CAREGivers arrive on time and stay the full length of time.Another key aspect of my role is to ensure all of our CAREGivers have appropriate hours of work to match their availability whilst keeping their travelling time down to a minimum. This is achieved by keeping CAREGivers as local as possible to their home.My background combines over 20 years of managerial and customer service experience which has enabled me to make a success of my role, which although at times is demanding but also very rewarding when I help to make a difference in improving the quality of lifestyle to all of our clients. I have not looked back in my twelve months at Home instead and now look forward to the future in what promises to be exciting times for our company and the quality of care we deliver.   

Rachel Roberts-Newton - Community Development Officer

I am delighted to have recently joined Home Instead Senior Care. After meeting the owners David and Joanna Moore and learning about this unique service providing the best quality care, I was eager to join the team. Having 23 years experience of working in Social Care and also firsthand experience of caring for a loved one with Alzheimer’s, I wanted to dedicate my ongoing career to supporting a company that shares my values and makes a real difference to the lives of people and their families.

As Community Development Officer, my role enables me to develop relationships within the Stockport and Tameside community, introduce more people to Home Instead Senior Care and let them experience and believe the difference it can make for themselves.  Prior to Home Instead, I worked for 15 years at Pure Innovations Ltd in various roles – supporting disadvantaged people into employment, managing staff and projects, engaging with employers and developing new business and transition services for young people with Learning Disabilities.

I love networking, sharing knowledge and contacts for the benefit of others and I am passionate about raising awareness about the importance of person centred planning, Life Story work and reminiscence for people with Dementia and their families. Working for Home Instead Senior Care will allow me to transfer my knowledge and skills and spread the word that there is a quality service available to all adults across Tameside and Stockport making life better and staying in your own home for longer a reality.

Our CAREGivers

We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers, all of whom go above and beyond the call of duty to take care of their clients. They are chosen for their wide ranging and diverse backgrounds and skills. They have good life experience and above all, empathy for vulnerable people in life. These are people who genuinely care about the people we support.

If you think you could fulfil this role, we are always looking for people with these qualities to join our team. Call Susanne our Recruitment Coordinator on 0161 491 2929 and we can talk you through what we can offer you and what you can do for us. Alternatively, email: susanne.sheridan@homeinstead.co.uk