Sandra Beswick - Recruitment Coordinator

Sandra Joined Home Instead in January 2012. Sandra has worked as a manager in the travel and hospitality sector and has held responsibility for recruitment as part of this role. Sandra gained further experience in a similar role within social care before being made redundant. Sandra enjoyed that role so much, she was delighted to join Home Instead and has proven herself to be a real asset. Sandra is passionate about what we do and she looks for the same passion when recruiting and selecting suitable CAREGiver's. The role involves a lot of paperwork and administration, Sandra ensures that we have 6 references and an enhanced Criminal Records Bureau check.

Our Caregivers

The heartbeat of Home Instead Senior Care Southport office is the wonderful team of Caregivers.

Anthea and Irene are really pleased to have what they feel are extraordinary Caregivers, who are making a real difference to their clients lives, by providing care and support with empathy and compassion.
 
Comments from latest CSCI report:

“The staff provide a level of care and support above my expectations”

“They treat us well; no matter who comes here they are all well mannered and respectful”

Anthea Pilkington and Irene Hough - Franchise Owners

Anthea and Irene have been friends for over twenty years. They decided that they would like to start a business together, they wanted to start a business that would give them a sense of satisfaction at the end of the working day. 

The partnership has proven successful because they both have different skills that they have brought to the business, but ultimately sharing the same vision, which is to become the most trusted source of home care services in Southport and surrounding areas.

Both ladies are working mothers who understand how difficult it can be for family members who have to work but also have a loved one who needs support and care throughout the day.

Anthea Pilkington - Registered Manager

Anthea has worked in health and social care since 1989.  Always eager to learn and gain new skills, she gained a registered managers award and she has held a management positions since 1997.  Throughout her career as a manager Anthea has gained experience in a number of fields which include supporting older people, people with learning disabilities, physical disabilities and mental health needs.  Anthea has received specialist training in person centred planning methods which include ELP, MAP and PATH.  Anthea is keen to use these skills and her experience to plan a truly individual and flexible service for each client, which takes into account their needs, preferences and wishes.  Comment from their latest CQC report:“We have used other agencies and they told us what we needed, we had no say in the matter.  It’s a lot different now we have changed to Home Instead, they treat us like the individuals we are and ask us what we want”

Leanne Squires - Care Manager

Leanne’s role involves managing the services that we provide and supervising the office team to ensure that the care we provide is always of a high quality. Leanne goes out to meet people who are interested in using the service and spends time with people to ensure that they receive the best possible service, tailored to meet their individual needs and preferences. 

Leanne has gained a qualification in care management and leadership and wishes to make a career in this field. Prior to this In 2008 Leanne gained a BSc honours in Therapy Radiography, however she did not pursue this career as she felt that she did not have the opportunity to spend enough time with her patients and she did not feel that she was making a difference to the quality of peoples lives. Prior to joining the office team Leanne worked as a Caregiver for a number of different care agencies, Leanne now feels that at last she has found a company that has time to care for its clients and provides a quality service.

Caroline Ascough - Quality Assurance Coordinator

Caroline Ascough  joined the Home Instead Southport team in August 2009.  Caroline had originally applied to become a CAREGiver  but was offered the role  of Quality Assurance Co-Ordinator shortly after joining.  Caroline  now spends her days visiting our clients and their families to make sure that we are constantly meeting the often demanding needs that are required.  Caroline stated that "Home Instead for me represents the way forward in care provision, tailoring the needs of the client to what we provide and not the other way around. Care is a demanding  and fulfilling career and it’s important to be involved leading the way forward". In Caroline's spare time she enjoys cooking, walking in the Dales and spending time with her family.

Liz Farrell - Training and Retention Coordinator

Liz Joined Home Instead in 2009. She has a background in social care and has gained experience in a number of settings. Liz has undertaken a qualification in order to deliver our induction and ongoing training for our CAREGiver's. Liz works closely with the scheduling team to ensure the right CAREGiver is assigned to each client by matching their experience, background and personality, to ensure that they have a little something in common and are more able to forge a long term relationship. Once a new CAREGiver has started in their new role, Liz provides support and will arrange enrolment onto further training and qualifications relevant to their role and ensures that they receive as much support as they need to carry out their new role and really make a difference to the older people we serve.

Helen Dickson

Helen's role involves scheduling any calls on a day to day basis.  She ensures that adequate cover is maintained at all times, whilst ensuring cover for CAREGiver annual leave, training courses and when a CAREGiver is unable to attend their client for any reason.

Karen Coutts - Senior CAREGiver

Karen joined Home Instead in 2010. She started as a CAREGIver as she found that the flexible hours fitted with her studies. Karen is studying to become a Registered Nurse specialising in mental health. She has a lot of experience in working with older people with dementia and mental health conditions and therefore she quickly proved herself to be a real asset to Home Instead and was appointed as a senior CAREGIver. Karen's role is now office based, she assists the Care Manager in day to day tasks to ensure that the care and support we deliver is of the highest quality. Karen also performs spot checks at client's homes, supports CAREGiver's to fulfil their role effectively and organises individual client team meetings in order to share knowledge and best practice to improve the services we provide.

Siobhan Taylor -Ward

Siobhan is the Human Resources Coordinator.  Her role involves recruitment and retention of our ever growing team of CAREGiver's.  She conducts interviews and then ensures that all the necessary admin tasks are completed including 6 references and an enhanced Criminal Records Bureau check.

Siobhan has previously worked as a support worker for adults with learning disabilities and mental health conditions.  After starting her family, Siobhan worked as a volunteer for a number of organisations that support local communities and minority groups.  She facilitated groups who used literature and poetry to increase self confidence and esteem amongst women's groups.

We feel that Siobhan's background and experience gives her the skills needed to see the greatness and potential  within applicants.  Siobhan understandes that in order to be a fantastic CAREGiver it is more important to pocess the right attitude and empathy for older and disabled people rather than  a huge amount of previous experience with other providers.