Lorraine Ball

We are pleased to welcome to our team Lorraine, who is joining on a part time basis. Her role will be to spend time in the community raising awareness of Home Instead Senior Care.

Lorraine has lived in Oxford for twenty five years. She has a five year old daughter who is enjoying her first year at school. She enjoys gardening and baking as well as keeping fit.

Franchise Owner - Sue Dunster

I am a registered nurse, having completed my training in London. I then qualified as a midwife and spent several years practising in Oxford. I run a training business delivering worked based learning to staff in the Health and Social Care sector.

Due to my previous experience within this sector and as the owner, I am passionate about providing a quality service to our clients enabling them to remain independent within their own home. This also gives their families, the knowledge that their loved ones are in excellent hands.

I also have an interest in charity work and my husband has an enthusiasm for vintage cars which has led us to travel 7000 miles to Ghana, Africa in our 86 year old car. I have one Son, who also works locally in Oxford, but enjoys racing cars in his spare time.

Care Manager - Heike Milner

Heike is a qualified and experienced Care Manager who specialises in Health and Social Care.  She has spent the last 16 years gaining knowledge and experience from working as a manager in residential homes, an NVQ assessor for Health and Social care and providing domicillary care for Home Instead.  Prior to this she worked as a qualified doctors assistant in Germany from a young age. Heike hopes to develop the team towards future successes.

Scheduling Co-ordinator - Sue Jones

Sue joined the office at the beginning of June as Home Instead Oxford's new scheduling coordinator. Her job involves arranging all our carer's individual schedules to ensure that every client receives the appropriate care they require. She has previously worked with adults with learning disabilities in the Oxfordshire area and spent 13 years working in a school for children aged 2-16 years with disabilities ranging from autism to cerebral palsy. She has also completed her NVQ level 3 with the help of our Care Manager, Heike Milner.

Recruitment and Retention Co-ordinator - Kelly Grimes

Kelly initially joined our team as a carer and previously has experience of working in a care home as well as being an assistant manager in a mental health rehabilitation project, after studying psychology at University.

She has developed into the above role, which requires liaising with organisations to recruit quality care givers. She supports them throughout their training and shadows them with their clients, helping them to develop into a confident member of our team.

Kelly works closely with our care manager assisting her in her role, but she can also be seen out in the community with our clients.