Franchise Owner - Chris Carter

Chris began his career as a community Pharmacist and now has over 15 years experience of healthcare, business and management. He is dedicated to raising the standards of care provision in the UK and wants the Home Instead Norwich office to lead by example in providing top quality care that maintains the independence and improves the quality of life of all clients. He is committed to providing the same level of care to his clients as he would to his own parents.
 
Chris is responsible for the overall management of the business and building relationships within the local community to support individuals, families and professionals in accessing suitable care. He lives in Norwich with his wife Akie and son Rowan.

Care Manager - Helen Thompson

Helen has many years experience in community healthcare and has held roles including Carer, Medication Officer and Care Coordinator. She understands the benefits to health and well being from appropriate care in an individual’s own home and the challenges that this can present to individuals, their families and carers.

Helen manages the day to day running of the Norwich office ensuring that only the very highest standards of care are provided and our Caregivers are fully supported. Always ready with a smile and a kind word, she makes sure that client’s and their families receive the best care and support at all times.

Caregiver Recruitment - Sophie Whigham

Sophie joined Home Instead as a Caregiver and then moved into the office as our Recruitment & Retention Coordinator.

She is responsible for recruiting new Caregivers and supporting them as they join the team. Sophie ensures that the Caregivers we employ are caring and professional and that all related training and administration is completed including gaining six references and an enhanced criminal record disclosure.

If you would like to find out more about joining the Home Instead team, Sophie has a wealth of care experience and would love to hear from you.

Scheduler - Christina Forster

Christina has over 10 years experience of caring roles including Carer, Senior Carer and Staff Co-ordinator.

She is responsible for matching appropriately trained and experienced CAREGivers to meet client needs and coordinating client and CAREGiver schedules.

Christina’s aim is to support all members of staff in providing the highest quality of care to clients. In her spare time she enjoys walking her Liver Spotted Dalmatian dog Lily and taking care of her reptiles, Bertie the bearded dragon, Four Pence the lavender gecko and Edward the chinese water dragon.

Administrative Assistant - Sharon Saunders

Sharon joined Home Instead as a Caregiver when the Norwich branch first opened. Since then she has moved into the office as our Administrative Assistant. Her understanding of the needs of our clients, their families and our Caregivers combined with many years experience of customer service and administration have proved a real asset to our team. Sharon is always willing to go the extra mile to ensure we provide the highest quality help and care.

Sharon lives in Taverham with her husband Peter and well cared for Angora cat, Angelo.

Our Caregivers

We are very proud to have a priceless team of dedicated, compassionate and reliable Caregivers, many of whom go above and beyond the call of duty to take care of our clients. These are people who really care.
 
We are always looking for people with these qualities to join our team. If you think you could fill this role call Sophie on 01603 482116 or email sophie.whigham@homeinstead.co.uk.