Franchise Owner - Chris Carter

Chris began his career as a community Pharmacist and now has over 15 years experience of healthcare, business and management. He is dedicated to raising the standards of care provision in the UK and wants the Home Instead Norwich office to lead by example in providing top quality care that maintains the independence and improves the quality of life of all clients. He is committed to providing the same level of care to his clients as he would to his own parents.
 
Chris is responsible for the overall management of the business and building relationships within the local community to support individuals, families and professionals in accessing suitable care. He lives in Norwich with his wife Akie and son Rowan.

Care Manager - Helen Thompson

Helen has many years experience in community healthcare and has held roles including Carer, Medication Officer and Care Coordinator. She understands the benefits to health and well being from appropriate care in an individual’s own home and the challenges that this can present to individuals, their families and carers.

Helen manages the day to day running of the Norwich office ensuring that only the very highest standards of care are provided and our Caregivers are fully supported. Always ready with a smile and a kind word, she makes sure that client’s and their families receive the best care and support at all times.

Caregiver Recruitment - Hannah Cornell

Hannah has over 5 years recruitment experience and is responsible for recruiting new Caregivers and supporting them as they join the team. She ensures that the Caregivers we employ are caring and professional and that all related training and administration is completed including gaining six references and an enhanced criminal record disclosure. 

If you would like to find out more about joining the Home Instead team, Hannah can answer all your questions and would love to hear from you.

Caregiver Training & Support - Sophie Whigham

Sophie has a range of care sector experience including Caregiver, Supervisor and Trainer. She is responsible for training and supporting our team of Caregivers to ensure our clients receive the highest levels of care. She runs our induction training including 3 months of initial mentoring, is a qualified manual handling instructor and delivers our advanced Dementia training programme. 

Sophie makes sure all Caregivers regularly refresh their basic training, are kept up to date with new programmes and where appropriate undertake the new Social Care QCF qualifications. She also provides support through regular supervisions, appraisals, spot checks and team meetings.

Scheduler - Christina Forster

Christina has over 10 years experience of caring roles including Carer, Senior Carer and Staff Co-ordinator.

She is responsible for matching appropriately trained and experienced CAREGivers to meet client needs and coordinating client and CAREGiver schedules.

Christina’s aim is to support all members of staff in providing the highest quality of care to clients. In her spare time she enjoys walking her Liver Spotted Dalmatian dog Lily and taking care of her reptiles, Bertie the bearded dragon, Four Pence the lavender gecko and Edward the chinese water dragon.

Community Relations - Hayley Howes

Hayley is responsible for liaising with professionals and other members of the local community to raise awareness of the services provided by Home Instead Senior Care. After working at the Alzheimer’s Society for 7 years as a Dementia Support Worker, Hayley understands how challenging and confusing it can be to find suitable care for a loved one. She is passionate about helping to ensure that local people have easy access to relevant information that makes that search as easy as possible.

Outside work Hayley enjoys spending time with her family and fundraising for several local charities.

Finance & Office Administration - Sharon Saunders

Sharon joined Home Instead as a Caregiver when the Norwich branch first opened. Prior to this she spent nearly 30 years working for a well known building society. Her understanding of the needs of our clients, their families and our Caregivers combined with many years experience of customer service and administration have proved a real asset to our team. Sharon is responsible for many aspects of day to day administration including invoicing, wages and bookkeeping. She is always willing to go the extra mile to ensure we provide the highest quality service to our clients and their families. 

Sharon lives in Taverham with her husband Peter and well cared for Angora cat, Angelo.

Senior Caregiver - Jackie Rutterford

Jackie joined Home Instead as a Caregiver soon after the Norwich office opened. She has over 30 years of caring experience working in a variety of roles including, nursing auxiliary and healthcare assistant. After caring for her father with Parkinson’s disease she began to realise her passion for supporting older people to live in their own homes, maintaining and improving their quality of life.
Jackie currently works as a Senior Caregiver and Weekend Supervisor. She provides care to a number of clients in their own homes, supports other Caregivers through regular supervisions and is responsible for our out of hour's emergency on-call service during weekends. Jackie has a particular talent for supporting clients with dementia and is a finalist for the Dementia Carer Award at the Great British Care Awards to be held in London in June 2013.

Senior Caregiver - Sarah Wright

Sarah began working in care in 2007 and has a range of experience including supporting clients directly in their own homes, assessing client requirements, matching suitable Caregivers to meet those requirements and undertaking quality reviews. Sarah works at Home Instead as a Senior Caregiver and Weekend Supervisor. She provides care to a number of clients in their own homes, introduces Caregivers to new clients and is responsible for our out of hour's emergency on-call service during weekends.
Outside work Sarah keeps herself busy spending time with her husband Symon, three children, two grandchildren, dog Sasha and two Orpington chickens, Flick & Gert.

Our Caregivers

We are very proud to have a priceless team of dedicated, compassionate and reliable Caregivers, many of whom go above and beyond the call of duty to take care of our clients. These are people who really care.
 
We are always looking for people with these qualities to join our team. If you think you could fill this role call Sophie on 01603 482116 or email sophie.whigham@homeinstead.co.uk.