Franchise Owners - Paul & Sandra Edden

Paul has been involved with Home Instead Senior Care since it first began operations in the UK in 2005. Having helped Home Instead successfully establish itself as a national provider of care, Paul together with his wife Sandra took the decision to open their office covering the areas of Newcastle under Lyme and Stoke-on-Trent to fulfil their desire to provide exceptional at-home care for adults aged 18 and above in the community. They have seen how Home Instead can make a real difference to people’s lives in their own homes, as well as providing employment opportunities for the local community.

Care Manager

The Registered Care Manager arranges the selection, training and matching of our Caregivers so each Client receives the support they desire. The Registered Care Manager also has day to day responsibility for the wellbeing and welfare of our clients and Caregivers, whilst ensuring the delivery of the services we provide meets the requirements of our Clients, their families and the Care Quality Commission (CQC).

Our Care Manager is Cheryl Harvey, who is qualified to NVQ level 4 in Leadership Management, Health and Social Care. Cheryl also has level 4 qualifications in Deprivation of Liberty, Health and Safety, Equality and Diversity and The Mental Capacity Act. Cheryl is a Mentor for Medication Training and a qualified Manual Handling Trainer. Cheryl lives in Newcastle under Lyme and has been managing care services for over 5 years.

Scheduler / Co-Ordinator - Kelly Thompson

Kelly manages the crucial task of ensuring that our CAREGivers are with the correct Clients at exactly the right time. This is an essential element of the personalised care we provide and through a variety of previous roles, Kelly has acquired a natural affinity to the needs of older people and a great understanding of people’s needs which helps her deliver her work with care and consideration.

Administrator - Chelsea Mincher

Our Caregivers

Our Caregivers are the lifeblood of our business.  We recruit a diverse range of people who have a passion to help our clients to live independently.  All Caregivers are employed by ourselves, (we do not use agency staff) and are chosen for their empathy and enthusiasm in caring for people.  Each Caregiver undertakes an enhanced criminal background check and successfully provides six references (3 personal and 3 professional).  All our Caregivers complete our extensive and award winning training programme prior to working with our Clients and are fully CRB checked and insured.  We take pride in providing a compatibility match between our Clients and Caregivers wherever possible and will always personally introduce our Caregiver to the Client at their first time of meeting. We are always seeking exceptional people to become Caregivers, please contact our office for further details.