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“Thank you so much for everything you have done for Mother and me during the past months. I have a great admiration for the way you do a most difficult job. I can well imagine the complexities and frustrations which it generates but you have always been so positive and helpful and have often gone further than could be expected to provide us with an exceptional service. Your help has made an immense difference to our lives and has enabled me to keep going during a very difficult period.” - Mrs W, Lower Withington