Tony Hussain - Owner

I’m Tony Hussain. I am the owner of the Ealing office which I opened in September 2008. Prior to Home Instead Senior Care I had my own Property Management and Mortgage Business. I am very much a “hands on”  owner and enjoy networking with my local community and building relationships. My role is to manage and grow the business, which I do on a day to day basis. I am there to support my staff and Caregivers and ensure that we maintain and continually improve our operation to achieve the best possible outcomes for our Clients. I am very proud of what we have achieved to date.  I particularly appreciate how Home Instead Senior Care can make a real difference to people’s lives in their own homes, as well as providing employment opportunities in the community. I am passionate about making a difference to people's lives, by providing exceptional care for older people in the local area. 

Manisha Fazel - Care Manager

I started to work with Home Instead Senior Care in February 2009. I started as a CareGiver and was promoted firstly to a Scheduler in May 2009, and recently as the Care Manager. I have the day to day responsibility for the wellbeing and welfare of our clients and CAREGivers, whilst ensuring the delivery of the services we provide meet the requirements of our Clients and their families. Regular contact with clients is crucial and, as well as carrying out our scheduled Quality Assurance visits, I often visit clients just to see how they are getting on. Since joining Home Instead Senior Care I have become very passionate about care and the way that it is delivered and I have a great team here in Ealing. To us, it is personal.  I have completed NVQ3 qualification and have commenced training for my NVQ 4 in Leadership and Management of Care Services.

Emma Cresswell - Recruitment and Training Officer

Hi my name is Emma Cresswell, and I’m the baby of the office. I live at home with my Mum, sister, cats and dogs. I have previously worked in retail, pubs, restaurants, book makers and off licences, but Home Instead Senior Care is where I found my calling.

I joined Home Instead Senior Care in March 2010 as a CAREGiver. In April I started my NVQ level 2 in Health & Social Care and finished it by August 2010. In September 2010 I was offered the role of Care Coordinator where I prepared careplans, and helped with keeping client's and CAREGiver files up to date as well as recruitment. In October 2011, I was made Recruitment and Training Officer. I now deal with the whole recruitment process, initial training, and keeping the CAREGiver files (electronic and manual) upto date.

I have completed my NVQ Level 3 in Health & Social care and I look to go onto my Level 4 and become a Care Manager. The world is my oyster. I still care for a few clients as I enjoy caring and I miss it when I’m not doing it.

Caroline Corcoran - Community Development Officer

Hi I’m Caroline.  I joined Home Instead Senior Care in May 2011. I started as a CareGiver and was promoted to the role of Community Development Officer. In Jan 2012. I want to spread the good word about the Care we deliver in Home Instead Ealing and ensure as many professional bodies including hospitals, age organisations, and GP surgeries know we are here. 

I want them to discover the first class care delivered by compassionate carers that always go that little bit further for our clients. I have previously trained in the NHS and worked in hospital environments, I loved caring for the patients and their families. 
 
In my new role I will be out and about in the community establishing and developing relationships with community service providers with a view to provide the best care to enable the elderly to live more independently in their own homes for as long as they possibly can.
 
The more people that know about Home Instead Senior Care Ealing, I will then feel I am fulfilling my new role!

Ria - Staff Coordinator

My name is Ria and I joined Home Instead in August 2010. Having studied Health and Social Care, it gave me the advantage and opportunity to gain experience in care.

My role is to perform a variety of duties in the coordination of scheduling service for my clients. I also assist and support other staff members in order to provide the highest quality service to all clients. I communicate to all the caregivers on a daily basis and match appropriately trained and experienced caregivers to specific client's needs. There are other aspects to the role that I carry out such as processing timesheets, client invoices, billing, payroll, etc.

My absolute role is to ensure that both caregivers and clients are happy with one another and the service they receive. It is a challenging job but I do enjoy every minute of it and respect what Home Instead stands for.

Julie Goddard - Senior CAREGiver and Alzheimer's Trainer

Hi Guys & Girls, my name is Julie and I have been with Home Instead for 3 years. In my previous work life I have had various careers, my last being a manager within the retail sector, Before all of this however, I dreamed of becoming a nurse and I am pleased to say I achieved this ambition. After working for several years in the NHS and after 2 children I find myself back in the care sector where I feel I belong. 

Since joining Home Instead I have completed several courses, one of these courses was in Alzheimer's and Dementia Care and I am now able to deliver this training to Home Instead employees. I hope in delivering this course I am able to pass on the knowledge and skills required to understand what happens to clients with Alzheimer's and dementia.

I am also qualified to deliver other training courses alongside other members of staff as and when required. To continue my education and improve my skills I am working through my NVQ Diploma in Health & Social Care. I look forward to working with and training future employees at Home Instead.

Kamal Bedi - Senior CAREGiver

Kamal Bedi has been with us for over 4 years now and is on her way to completing her NVQ Level 4. Kamal covers many client categories including: Challenging Behaviours, Personal Care clients, and clients with Learning Disabilities, clients who have limited Mobility Parkinson’s care, Multiple Sclerosis care and much more.

Kamal communicates with the office on a daily basis, notifying the families of any changes. Kamal is caring, dedicated, and hard working. She makes sure she gives her all to her clients.

Kamal helps the office by keeping her clients care plans up to date, helping perform Spot Checks and QA’s. Kamal has helped with Client Assessments, and regularly helps with CAREGiver Shadowing.

Kamal was CAREGiver of the Quarter in July 2010, CAREGiver of the year in 2011, and was nominated for Home Care Worker Award category at the Great British Care Awards in 2012.

We at Ealing Home Instead Senior Care are very proud having Kamal Bedi in our team.

Alicia Overfield - Senior CAREGiver and Trainer

I started working in care after I went to see my Grandad in the Cancer Hospice. He had very bad bed sores and they weren't being treated properly. So my Nan brought him home and the whole family cared for him. When he passed away I went to Hammersmith and West London College and completed my Level 2 in Health and Social Care. I also completed my Level 3 and my Diploma in Health and Social Care. I have since worked in different care environments and found my way to Home Instead in 2009. Since I joined Home Instead, Tony has given me the freedom to support him in the company. I have trained many CAREGivers and helped many clients during my time with Home Instead. I have since become a Trainer for Health & Safety and Manual Handling with the addition of personal Care Training, which I train people on a regular basis.