The Cheltenham and Cotswolds Team

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Zarah Barter - Office Administrator

Hello, I'm Zarah. I joined Home Instead as a CAREGiver and in January 2016 I was successfully appointed as a member of the office support team in the role of Office Administrator. What I really like about this job is the variety of day to day activities and the fact that I'm able to support both clients and CAREGivers with their enquiries whilst also working with the office team. Being part of Home Instead really feels like being part of a family. At home I have two lovely daughters and two dogs which keep me on my toes!

 

Amanda Hamer - Owner

Amanda Hamer - Owner

Gloucestershire is such a beautiful county and I feel incredibly proud to have opened our Home Instead Senior Care office just outside Cheltenham. My twins were born in Cheltenham (a boy and a girl!) and go to school there, and we live not far away near Cirencester.

I have had a wonderful career, holding a number of Local Authority posts before becoming a corporate director here in Gloucestershire. I've been responsible for everything from customer service to community development, business improvement to staff training and I've learned a lot about what matters to local communities and older people.   I was inspired by my sister and my sister-in-law to become involved in the care sector, both of whom work with older people. Home Instead Senior Care means I can have a real impact on the day to day quality of people's lives. It means I can provide the very best level of service on a completely personalised basis, which is exactly what I would want for my own mum or anyone else in my own family. If we can help you or your family with the highest quality care at home, please contact me.

 

Michelle Keeble-Hawkes - Care Manager

Michelle Keeble-Hawkes - Care Manager

Hello, I'm Michelle and I am 39 years of age. I have been managing care services for more than 10 years and first got involved in care when I was 16. I have worked with many different service users, the youngest being 7 years of age and the oldest being 99 years of age. During this period I have experienced many highs and lows, one of the best highs being husky sledging with a client who wanted to visit father Christmas in Lapland.

I am very passionate about high quality care with a personal touch. I really do care about caring - it's not just a job for me. I set high standards and people really do matter to me.   In my free time I like to raise money for charities and this normally involves some extreme activity. Last year  I did a tandem skydive jump for Age UK. I will explain why I did this. It is because I believe that you should never say never - we can all achieve our goals, our dreams and live life to the full. I accept that there are challenges in life, but with the right support we can achieve things we may not have believed possible!   

 

Debby Davies - Client Services Coordinator

Debby Davies - Client Services Coordinator

Hello, I'm Debby and I have had the most rewarding career since 1983 when I trained as a nurse and specialised in elderly care. My husband and I moved to Cheltenham in 1990 and I was lucky enough to work in a local nursing home as the Deputy Matron for 7 years. I then managed a retirement complex for 16 years.

My role is to make sure our high standards are maintained and all of our clients receive the excellent care and support we pride ourselves on, from the moment clients and their families contact us.

I feel very privileged to work with an amazing team who are as passionate about providing the highest quality of care as I am. It is so rewarding to make a difference to people's lives on a daily basis and I feel very lucky to be part of Home Instead.

 

Michelle Smith - Care Coordinator

Michelle Smith - Care Coordinator

I'm responsible for arranging all the home visits we make. My job is to make sure that we achieve the best possible match between our clients and CAREGivers, so that they can build great relationships based on trust.

I first became involved in care when my partner's mum had a stroke. This experience changed my life and when I met Michelle the Care Manager of Home Instead I was inspired to take up this completely new career. I started as a CAREGiver and although I am now more office based I still feel it is important to meet all our new clients and CAREGivers.

Every client has different needs and wishes. Getting to know them - their likes and dislikes, things they have done in their lives and particular interests really helps me to ensure they receive the best service from Home Instead.

It's exactly the same with our CAREGivers - they all have wonderful qualities and are prepared to go the extra mile. My job is never exactly the same every day and I love it!

 

" I have worked in healthcare for 10 years and managed supported living services, and I can honestly say your staff went above and beyond what we expected as a family.Thank you again to you and your team, they were amazing!"

- J. Baker, Cheltenham