Franchise Owner - Steve Willoughby

Steve Willoughby is the owner of the Brentwood office. He is responsible for the overall management of the business. Steve has previously held managerial positions in customer service and sales roles and as such co-ordinates the marketing activities within the local community.

Steve chose to move into the care sector following his family experience with his Grandmother who, with the benefit of a home care service, was able to remain independent and continue living in her own home until the age of 92.

Care Manager - Debbie Groves

Debbie is responsible for the day to day operations of the Brentwood office.She ensures compliance with the National Minimum Standards, in all aspects of care.  She manages the office team and our Caregivers.

Debbie has been working in the care sector since 1991.  She has experience of working with adults with learning difficulties and experience in the community of providing day to day care to older people, when running a day centre.

Debbie is passionate about providing high standards of care to the clients of our service.

Staff Coordinator - Loraine Mayes

Loraine originally joined Home Instead Senior Care Brentwood as a Caregiver. She volunteered to help out in the office, moved to a part time role and following her valuable contribution became a full time member of the office team. Loraine coordinates the scheduling of services for our clients. She is currently studying for her NVQ qualifications.

When Loraine is not working she spends most of her spare time with her family, being a devoted Mother, she brings her caring nature to much of her role with Home Instead Senior Care.

Recruitment & Retention Co-Ordinator - Marie Morrison

Marie is responsible for recruiting and training new members of the team at the expanding business which recently relocated to Stubbers Farm in Blackmore.  Having previously worked as a merchandiser and then as team controller for a national greetings card company, Marie decided that she was ready for a change in career direction. She explains:“After 15 years of travelling round the country I felt that I really wanted to work closer to home. Whilst searching the internet for job opportunities I came across Home Instead which immediately struck a chord as something that I would like to do.” “Initially I joined the company last June as a Caregiver which has given me a good grounding for my new role. I still like to get out and do some of the caring from time to time as I really enjoyed working with the clients”.

Sue Reid Administrator

Sue is working in-house with the Home Instead team and is responsible for managing the office admin as well as continuing her role as caregiver.

Having previously worked as a beauty therapist, and then as an administrator for an engineering company, Sue decided that she was ready for a change of career. She explains: “I read about Home Instead in a local paper and was excited to learn more about this growing company with a strong ethos of providing high-quality care.”

“I joined the company earlier this year as a caregiver, which I thoroughly enjoyed as it has strong parallels with my past-career as a beauty therapist; making personal visits to clients and offering care and companionship. However, I am really enjoying being able to put my organisational skills back into practice with this new role of office administrator. From my very first encounter with Home Instead, the training and support I have been given is second to none. To be able to enter into a new profession is fantastic in itself, but it is great to be given the opportunity for promotion and progression in my career too! “

Outside of work, Sue loves spending time with her 3 grown-up children as well as taking her dog for walks. She is learning Spanish, loves baking and even likes to paint china in her spare time.

Our Caregivers