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What people say about us

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We have used other companies and they told us what we needed, we had no say in the matter. It's a lot different now we have changed to Home Instead, they treat us like the individuals we are and ask us what we want-
Mrs S. Ainsdale

I'm very pleased with Home Instead. They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.- Mrs M. Nottingham

I was amazed that they could be so flexible with care and support. They really do assist you with exactly what you want- Mrs P. Client

There is a feeling of assurance that the person you love and care for is being taken care of in your absence. That's what Home Instead does. My Aunt hates to see her Caregivers go. There are times she probably would like to see them more than me.- Ryan K. Client's nephew

I have rarely been so impressed with the services of a care organisation. Previous organisations, for instance, insisted that all her meals should be microwaveable. Home Instead's only concern is that it should be food which my godmother likes!- John, Stockport

We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long.- Mr D. Macclesfield

People don't do lovely things like this for me. I feel so lucky.- Biddy, Kingston

I can't wait for my lovely ladies to visit.- Joyce, Wimbledon

I am writing to you to say thank you to you and all of your team for the care and support you have given my mother over the last few months. The care has been of a quality that has been outstanding in the true sense of the word. My mum would not have coped at home without the real care and support you have given her.- Miriam T

Mum is over the moon with Gwen! She can't wait until she sees her again next week! Mum spent over an hour on the phone last night singing her praises to me! We couldn't be more delighted. It's such a great weight off our minds- Mary F

Gail is also very conscientious about feeding back on visits so that we are aware of how they are coping at times when we are not able to be with them. We cannot commend her highly enough.- Jan P

Thank you so much to Becky for taking such wonderful care of my Mum. My Mum was really delighted to have someone new to talk to and thought Becky was adorable. In fact Becky was such a great hit with Mum, I think I am now surplus to requirements?!?! Thank you *soooo* much for your help.......I recognise that you've gone above & beyond !- Juliette S

Anyway I would like to thank you for all your superb and truly professional help in providing an ideal carer for my in- laws. Shaz was such a lovely person and very thoughtful and respectful of their needs and capabilities- Suann D

Zoe was lovely. It was great to meet her and I know Mummy is very happy with her too. Thanks.- Tara S

Thanks so much for the help you are giving. Please thank all the workers involved....... Do make sure to pass on my good wishes to Tracey, Tina and Wendy. My sister has just arrived from Cape Town. She last saw my father at Christmas. She was astonished at how well he now seems and you are all to be thanked for that- Jane H

From the moment the girls walk in the door, it's TLC all the way.- Mick E

I cannot thank you enough for all the help you have given my Dad.- Brian E

Lisa is an absolute gem, so kind and caring.- Cyril L

Without the superb care that I have been receiving from Home Instead, I could not be living the life I want to lead in my own home. I have made some really lovely friends that I know care for me.- Epsom

I didn't realize that such a professional service was out there, I am so pleased with the CAREGivers that Home Instead have matched me with are so lovely. We really look forward to seeing them.- Epsom

I really look forward to Fridays when Marina comes to see me!- Epsom

Thank you for being Home Instead- Epsom

Hoorah for Home Instead- Epsom

Excellent. Cannot fault it. Particularly pleased to have a regular carer and regular time.- Mr D, Norwich

The service is very reliable and staff always pleasant and on time.- Mrs M, Norwich

Very good. Enjoying seeing the caregiver. Enables me to stay in my home.- Mrs W, Norwich

Very pleased with the standard of care and attention my mother has received. The company have been supportive and amenable to care for my mother when she came out of hospital.- Mrs P, Norwich

Excellent in every way and I consider myself most fortunate and safe. My thanks to all.- Mrs G, Norwich

I did appreciate being so well looked after and enjoyed your companionship I could not have coped without you all. Many thanks and warms regards to you all. January 2011- Ruth

Thank you and your team for the care you are giving to Mum it has made a big difference to her and to us.  May 2011- Elizabeth

The service is par excellence. It is such a joy to see my Mum and Dad so content and happy. Mum is blind and Dad is totally immobile. I am not well myself so can’t care for my parents. I now have such complete confidence in these caregivers. They treat Mum and Dad as I would – with respect, love, understanding and patience. Nothing is too much trouble and all is achieved with a lovely smile. God bless them!- Mrs J, Norwich

Just a very big 'thank you' for the care and all you did for Harry over the past few years he did so appreciate this. Also for making him so comfortable during his last week and at such short notice. Thank you very much for the great support you have given me it has been such a comfort to know that help was at hand if needed.- Anonymous

It is very good. It's special care that you're getting. I have some spare money so I spend it on myself! When you weigh it up for the services you are getting I can't fault it. I'm never going in a home. I couldn't stand that.- Dorothy (Maghull)

Home Instead is a thoroughly professional organisation that does not come over as a business but as caring and compassionate.

- Mrs E

Thank you for all the work done so far - my aunt is getting used to the idea and it seems to be working well!- Mrs C

Mum and I find the service and the carers to be reliable, trustworthy, professional, caring and friendly an immense help to both me and mum.

- Mrs B

I cannot speak highly enough of your professionalism and holistic approach to Senior Care. Thank you for taking the time to relieve the strain and pressure on a situation that was fast becoming fraught and deleterious to all parties.- Mr H

I feel a lot safer at home than I ever did.- Mrs C

Thank you for all your care and support over the recent months. For the first time in two years, I have been able to switch off knowing that Mum and Dad are safe and happy.- Mrs D

I feel I have known the CAREGivers for years, they are just so easy to get along with.- Ms S

Thanks so much for your help in Mum's last weeks. You and your team gave her much comfort and happiness - you should be really proud of the services you offer and the difference they made, not just to Mum but to my whole family.- Mr P

We are extremely grateful to have contact with you. You seem to fill in the hole between GP, hospital, family and client so brilliantly and carefully. Thank you so much for your continued care and liaison on this. You are like angels shining amidst the gloom!- Mrs H, Norwich

I found them very caring and efficient. I was very impressed at the quickness in which they dealt with my request for help also, for which you have my grateful thanks.- Mrs. Lowe, Wigan

"Thanks for your calls yesterday; it's good to know Mum is being cared for thoughtfully....Despite Mum not believing that she needs help with anything I think the company is doing her good.  Thank you."

- Mrs N (clients daughter)

Dear Laura and team, just a line to say a big thank you for the excellent care and service you provided for my Mum for the past year or so. Without you she wouldn't have managed for so long! Kay is an absolute gem!

- Mrs T

From the initial contact, to organising a care plan and then on to the twice daily visists of your lovely CAREGivers, everything was truly helpful, efficient and comforting. I am sure your CAREGivers played a big part in my recovery.

- Mrs W - Harrogate

My Wife and I were very pleased with your service. You would be our first choice should we require such a service again. Thank you.

- Mr L - (Client)

"I would like to thank you for all your organisation has done for me since I left hospital & say I now feel able to cope on my own. I have received nothing but kindness from all your staff & would thank you again for your help."

- Mrs AT, Maidenhead

I would like to thank you all for all you have done. Even in such a short time you have really put Mum back on her feet. You have been very engaged both with Mum and with the family, and your experience, professionalism and good care have been very good to work with and have really made a difference.

Thank you to you all.

- Nicky May - Client's Daughter

On behalf of her and all her family and friends, I send you our heartfelt thanks for all you and your team did to make her life safe and happier. We feel a particular debt to Rachael, who was a companion in the very finest sense and gave our mother just the support and reassurance she needed. December 2011- Mr Lumley, Sawbridgeworth

My caregiver is like a bright light and I look forward to her coming.- Joan Ogden, Manchester

Sincere thanks for your caring help, looking forward to my next visit.- Pat Hodson, Manchester

The companionship my mother received was excellent; the caregiver was always on time and extremely caring, part of the family- Mr & Mrs Ross, Manchester

The caregiver is like a breath of fresh air for my mother, thank you so much for finding her.- Alan, Leyton

I was very pleased with the help and understanding I was given by all concerned at Home Instead.- Grant, Cardiff

Many thanks for your support over the last few months...Amy is a lovely young woman and without her support the last few months would have been much more difficult.- Anne, Cardiff

Now I am a lot happier and more like myself. I don't fall asleep in the afternoon like I used to.- Mrs. F, Worsley Hall

When we went to visit Nan on Sunday we already noticed a huge difference in her, she was much more chatty and more like herself.- Clients Grand-daughter, Wigan

I just want to say that I am very pleased with my Caregiver. She is very friendly and nothing is too much trouble for her. It helps me knowing that my Caregiver comes to see me.- Nellie, Wigan

The care we have received over the past few weeks from 'Home Instead' has been exceptional. Their staff take pride in their work, are pleasant, punctual and treat the patient with respect and dignity. Management are really approachable and accommodate any request, even at very short notice. We consider ourselves fortunate to have discovered 'Home Instead' as our care provider and would certainly recommend to others.- S. Clark, East Northants

Please accept my heartfelt thanks for the speedy way in which you have set up a care programme for my mother. Called you Monday, Elaine visited mum the sameday and the carer started the very next day. Mother is very very pleased so far. So that makes me happy. Many thanks again.- Roger T Simpson, East Northants

I bet people are queuing out of the door for your services. I am so glad I found you for my Dad. It's just a shame Alzheimer's found him!- Jane, Wimbledon

My Mother is a different person since Gill has been visiting. Since her stroke she has been so low. It's so lovely to see her smile again.- John, Wimbledon

This is the first time in a long time that I am going on holiday, not worrying if Mum is going to be ok!  I feel like I have gained a sister, knowing that Lizzie is going to be there when I'm not. My father's death has hit my mother so hard, but I really think it is down to the "angel" that Home Instead has sent that is getting her through it!- Mrs M's Daughter, Kingston

Robin went out for the first time in weeks yesterday and it is Ester that has given him the confidence to go out again. Thank you sooo much.- Hilary, Wimbledon

I was very moved by Jacqui's offer to take my father out for lunch for his birthday. I feel very lucky to have found such lovely people to care for Dad.- Ginette, Surbiton

I am so very grateful to your staff for their patience. My husband is finding life particularly confusing at the moment, but knowing that we will see the same face from Home Instead each visit is so comforting. Dementia is such a terrible condition, I am so glad I have your wonderful team to support us.- Mrs E, Wimbledon

Thank you for so much for my carer Jody, she arrived promptly and at such short notice, she did everything for me apart from breathe.- Doreen, Northwood

All the ladies I came into contact with were well chosen & right for the job! I had no difficulty having them in my home and if the occasion arises, would have no hesitation in contacting you again.- Mrs D - Harrogate

After initial great resistance, mother has accepted the situation and finds their help and companionship really excellent, long may it continue. It has been a great help to myself and my daughters....- Mrs T - Thirsk

Thank you to the management of Home Instead in Epsom and their CAREGivers, for the care they provided to my mother and for the ways in which they went far beyond the call of duty and made it possible for her to remain at home.- Mr S Dorking, Epsom

I would like to thank you & all the staff who cared for my husband over the last few weeks of his life. You all did a marvellous job and made it much easier for him during that difficult time. Thank you once again for all your kindness & help.- Mrs K - Harrogate

May I thank you all for all the care & consideration that you gave to my mother. I know that she enjoyed the visits by (xx) & her colleagues.- Mr B - Thirsk

The fact that our caregiver is quite local and is from farming background has gone down very well with Dad and he seems very happy, so nothing but praise from our side.- Mr B - Pateley Bridge

You responded to a Saturday phone call so we were pleased to engage you. That turned out to be an excellent decision and we were allocated two splendid carers: neither were clock watchers and both gave outstanding support. My wife even has a recipe book she compiled of the dishes that were cooked for us.- Prof. Mullarkey, Wigan

I was so pleased with how responsive my mother was to you yesterday, you will not know what a change that was because we have been trying for more than a year to get her to accept help. You did an amazing job.- Mrs B – Stanmore

We were using Home Instead once a week for companionship. Unfortunately an emergency arose when my mother suffered a sudden and serious illness. We telephoned Home Instead who immediately responded and help soon arrived. The carer stayed all day and did all she could to make her as comfortable as possible. Finally at 11.00 pm my mother was admitted to hospital, but the carer continued to stay to clean and launder everything before leaving. After a two week hospital stay we were then able to arrange with Home Instead twenty four hour care until my mother was back on her feet and able to cope. We are so grateful to Home Instead for responding so quickly and for giving our 94 year old mother gentle and sympathetic care when it was so desperately needed.- Mr S – Hatch End

Thank you for everything you have done this year.  You've been true superstars!

- Grandaughter

'Many, many thanks for your help and kindness.  A very big THANK YOU to all all Home Instead, especially Cheryl, Anne-Marie and Karen who have helped my dad, Tim, and myself these past 2 weeks - could not have done it without you!'

 

- Kate W (12/16)

I am very pleased with the level of care you are providing for my father. He appears brighter than he was previously. I am very happy with both CareGiver's you have covering my father, the very fact they are in every day and he does not get different people is very reassuring.- Mrs D - Berkshire

Many thanks again for all your care and kindness you showed to my Auntie. Kindness and understanding is such a comfort when you are getting old and a little bit poorly.- Mrs G - London

I would like to take this opportunity to thank you for your loyalty and support over these difficult months and add that we appreciated your reliability and professionalism and would readily recommend Home Instead to anyone requiring care services.- Mrs E – Bournemouth

We are writing to say that we have been extremely pleased with your CareGiver's professionalism during her time with us over the past ten weeks caring for my wife. Your CareGiver's timekeeping has been excellent.- Mr H – Christchurch

Thank you again for your immediate response in helping to support Mrs B (I can think of no other agency that would have give such a service!).- Mrs L – Bournemouth

I have heard some very good reports about the support you have given to one of our patients so we will of course continue to recommend your service.- Mrs C – Christchurch

Please thank all Mum's Carers who battled through snow and ice recently to help her. I really appreciate all the kindness and help they give to Mum - we certainly picked a professional organisation when we chose you.- Mrs L - Hants

I am a client of Home Instead and came to them through what has been a tortuous route that has included employing other care agencies and directly employing my own PA. Home Instead operate with a different set of values and attitude. No longer am I rushed to complete my personal care within an unrealistic time frame with a carer who is not fully briefed or trained to meet my requirements. No longer do I have to worry about the complexities of employing an individual and being at their mercy for sickness, holidays or a need to leave early to pick up the kids. From the outset Home Instead took time to fully understand my situation including the family requirements. Trouble was gone to to not just to find a person to complete a task but to find a character to match my profile. The extra mile that Home Instead have gone to have given me back my independence and self worth and for this I could not recommend them more highly to you.- Mr G. (Litherland)

I wanted to say a big thank you to your staff for being so responsive to my Mother. Please do pass onto them how reassuring it is.- Mrs S, Mother lives in Radyr

All my friends who I recommended Home Instead to have been delighted with the service and that goes for me too.- Mrs F - Northwood

After hearing about Home Instead Senior Care I felt you had a lot to live up to but you have far and away surpassed any expectations I had. I never in my wildest dreams imagined I could get this standard of care anywhere for mum. It says something when I can say that sometimes I feel mum is better looked after by your staff than by me, her own son!- Client's Son, Grantham

All our families are very appreciative for the wonderful response to our request. You have a very professional, but very caring, organisation- Mr PR, Caerphilly

I would like to thank you and your wonderful staff for all your hard work and kindness that has been shown to my sister over the last 8 months…… I would definitely not hesitate in recommending your company- Sylvia C

The Moyse's family would like to thank Home Instead for the excellent care her husband is receiving by Marie and the staff.- Moyse family - Ruislip

Home Instead looked after my mum at home for three years prior to her being taken into residential care. They are very conscientious at all times in the level of care they provided and I found them to be very flexible in their working arrangements. I could call on them at a moment's notice if circumstances changed and there was never any problem. I would highly recommend them to anyone. Thank you Home Instead.- Mr D Green - Eastcote

Thank you so much for all the excellent help you have provided for us since last January. We couldn't have managed without your excellent carers.- Mr & Mrs J - Harrogate

May I take this opportunity to thank you for the high quality of your service provision. Your staff were always polite and a great comfort to Mum.- Mr W - Harrogate

I would like to say thank you to you and your staff for the care given to Dorothy. None of us expected this to go on for 6 months. We had several crises but each time she bounced back, and I firmly believe this was due to the morale stimulation from the daily visits of the girls. We have seen many faces each of whom treated Dorothy with respect, dignity and care, and have become friends. I wish you every success in the future.- S. Clark, East Northants

Thank you so much for the kind and understanding care of John. I am grateful to you and the staff for your attention and sympathy which helped him to enjoy time at home. Many Thanks.- J. Burt, East Northants

Thank you for your help with organising care for my mum, whist we were away.  I think it did her good to see different people and she liked her CAREGivers.  She said they had lots of laughs, I think she didn't perceive her as being a "care giver".  I was reasonably relaxed when we went off on holiday as I knew mum felt comfortable with both ladies which was a great relief as she doesn't always take to people.  Please pass on my thanks to them for the kindness and consideration they showed mum.

- L.R-W, Hemel Hempstead

We are thrilled that Alan takes dad out and manages to provide him with male companionship.- Mrs. M, Oldham

Very professional and caring.- Mrs. H (Client), Oldham

This has been a very difficult time for the family and your help and support was greatly appreciated. We’d especially like to thank Mary as the primary Carer for her patience and kindness and yourselves for your flexibility with our arrangements.- Mrs. K, Oldham

You helped us through a very difficult time, often at short notice. We only wish we had come to you earlier.- Mrs. H & Family, Oldham

I have rarely been so impressed with the services of a care organisation.- John Howe - Solicitor & Relative of Client, Stockport

Thanks for all you’ve done and for being there when you were needed, couldn’t have done it without you.- Lindsey (Daughter of Client), Saddleworth

Please pass on my personal thanks to Tracy for all her kind support, it was much appreciated- Jackie M

We feel extremely fortunate that Gail is working with them and it provides our family with a great deal of reassurance that someone so kind and with a great sense of humour is supporting them.- Jan P

Thank you very much for your excellent service.- A. Day, East Northants

We would like to pass on our thanks to all the folk who look after Dad.We really appreciate the care and concern shown by everyone. You are a great team.- Mrs L – Doddinghurst

Thank you so very much for all that you did for mum after she had broken her wrist. It was comforting to know that there were people looking after her that were trustworthy, professional , efficient and above all very caring.- Mrs C – Brentwood

Your Caregiver is conscientious and caring and we feel very lucky to have her looking after our Mum.- Mrs O – Herongate

It is hard to know what to say in the circumstances, thank you seems inadequate but it is sincerely meant. Please pass on my gratitude to all involved with Dad and for such an excellent service provided by your company.- Mrs J - Billericay

I would like to pass on my thanks for the kind and sensitive way your caregiver assisted our Mother, she is a great advert for your company.- Mr H – Suffolk

I would like to thank you for the period of care you have provided to my husband since he returned home, he has made such great progress.- Mrs S – Shenfield

Your staff really do care and I have noticed lots of little things they do to make a difference to her life.- Ms J – Pilgrims Hatch

I want to thank you and Caroline on behalf of our family for the brilliant help over Christmas with my dad. We would not have made it through without you. My father's peace of mind is the most important thing for all of us right now and you have given him that.- Jane H

Thank you so much from all of us, I shall recommend Home Instead to everyone who would benefit from your services.- Mary F

I would like to thank you most sincerely for all the kindness, which you showed to my husband during his last few weeks at home. The Palliative team cared for him as if he was their own.- Client's Wife, Stafford

My CAREGiver makes my day, she always has a smile on her face. The service is just fantastic.  I feel so lucky to have Home Instead.- Mrs R, Exmouth

My Father's greatest worry was that he would not be able to return to the bungalow that he had lived in for nearly 15 years, so it is with thanks to Kim and Sam that his last weeks were filled with care, affection and warmth.- Client's Son, Stafford

I would like to say a big thank you to Kim and Kim, both ladies showed great compassion and care for my dad. My husband and I have nothing but praise for their true professionalism, support and care given at all times. I know that my dad liked both 'Kims' very much - he loved to talk to them and the consistency meant a lot to all the family.- Client's Daughter and Son in-law, Stone

I am writing as the daughter of one of your clients to thank you for your friendly, flexible and extremely professional attitude towards the difficult and distressing situation myself and my sister found ourselves in following our father’s recent discharge from hospital.- Clients Daughter, Stafford

We wanted you to know how much your assistance with mum was valued. Your calm friendly and competent approach gave us all confidence and made her final days so comfortable. We are truly grateful!- Clients Family - Stafford

Home Instead have provided the kind of care that everyone should have. Thank you!- Mrs E, Mickleton

Too many people are quick to send letters of complaint these days and we felt as a family that you and your staff deserved a letter of praise and recognition of your caring and professional approach to caring for older people.- Client, Stafford

On behalf of myself, my sister and our family, thank you very much and we would not hesitate to recommend your agency to others who are in need of care and support in their own homes.- Clients Family, Stafford

I feel alive again. Going out for a drive with Lizzie means I am no longer a prisoner in my house. Richmond Park has never looked so good to me!- Elsie, Wimbledon

Having watched you provide such loving care to my dear friend at the end of her life, I have left strict instructions to my family that they are only allowed to use Home Instead when the time comes for me to need help to live longer at home.- Mrs E, New Malden

Thank you to all the team for allowing Mum to come home from hospital to die... it was her wish and you made it happen with dignity and respect!- Mr N, New Malden

I am so glad I know you are there. With my family so far away, you are my safety net if I am ill again.- Joan, New Malden

Your passion for providing quality care issues from your every pore!- Mrs P, Wimbledon

It gave us peace of mind that mum was looked after by Dionne at the wedding. We were thrilled that she could be at my daughter's big day and join in the celebrations.- Mrs T's daughter, New Malden

I wish all care companies trained their staff like you do. Having a carer who understands Parkinson's disease, really helps. Thank you.- Mr R, Worcester Park

It's great to phone Mum and ask her what she's been doing and for her to tell me about her outings and visits. She loves Donna!- Mrs H's daughter, Wimbledon

You have turned his life around. It's like he has been given the chance to live again. Debbie allows my father to live in the past with his Alzheimer's where he seems happiest. All you training is paying off. Well done and thank you Home Instead!- Mr H's son, New Malden

The house has a very nice feel since you have been looking after Dad.  He really enjoys his visits from Jacqui. She understands him and that's what it's all about- Mr J's Daughter, Surbiton

Thank you and your team for enabling mum to live in her own home until the last possible moments. I really appreciate your attention to providing meaningful care and safeguarding her dignity even when that resulted in personal inconvenience to you.- Mr D, Raynes Park

I have never met such a truly caring bunch of people. They really do know their stuff when it comes to Dementia!- Mrs S, Wimbledon

Can I just add my sincere thanks for the way in which you have always been courteous in arranging Mum's care and my satisfaction in the way the care has been carried out. It has been of huge benefit to Mum and a huge relief to me in finding your company.- A Thomson, East Northants

The service is excellent, the carers are extremely caring, helpful and friendly. Extremely happy with everything. Cannot fault HISC. Thank you so much for making life easier for Dorothy.- Sally & Chris Goss, East Northants

I am well satisfied with the service I am receiving.- Client, East Northants

I have found the two carers I have had very friendly and nice and will do whatever you want doing.- Client, East Northants

The management team are friendly and approachable; our care manager is a very genuine caring and supportive manager and a great sounding board.- CAREGiver, East Northants

As I live a great distance away, I appreciate the efficient and reliable contact with Home Instead staff which means that I keep up to date with what is happening. I am very pleased that my concerns are acknowledged and acted upon. My aunt likes the carers who go in to her so that too is very important.- Mrs Frew - Bury, Lancashire

I am writing to sincerely thank you and your team at Home Instead for the care and support you provided for my dad during the last month of his life. Despite his increasing loss of independence and ill health, he looked forward to your carers' visits and was able to feel safe and cared for, thanks to their genuine interest and attention to detail. Finding a company willing to treat our dad as the special person that he was made a great difference to all our lives. Please give our grateful thanks to all the team - they really are extraordinary carers.- Mrs V, Epsom

Nothing but praise the service is excellent and our carer is fantastic.- NJ, Cardiff

Very pleased with service, good matching of care givers to client and good continuity of care and ability to respond in an emergency.- MR, Cardiff

A quick note to thank you for looking after Lil so well while we were on holiday. I know she was an extra burden to you and I am grateful to you for taking the extra trouble and your excellent staff of course.- Linda, East Northants

There is no comparison between Home Instead and the previous care agency that visited my Mother... your people are 500% better!- Mr. C, Lisvane

We find your service really useful and helpful. The carers are punctual and the timetables are efficient and shown in advance, and the service is flexible so as to fit in with our lives. The carers are always patient and extremely capable with a positive attitude which is reassuring, so we are safe in the knowledge that mum is being well looked after and we have found that this has improved the atmosphere in the house It is always reassuring to know that there is someone on the end of the phone to listen to our general concerns with regard to mum, and they offer useful advice for the family. We are extremely happy with the service provided as it meets our needs from the family's point of view and any concerns we may have are dealt with efficiently and our concerns are always acted upon.- The Aylmer Family, Wandsworth

I have nothing but praise for the speed, efficiency and professionalism with which Anne Marie & Tony responded to my cry for help after my mother broke her leg and no family members were available to look after her whilst I was away. Within a week it was all organised, the carers having met me and my Mum, with care starting before I went away to give us both confidence. It gave me peace of mind and Mum enjoyed the stimulation of company. Thank you.- Joy Walley, Wandworth

We were very pleased with your staff, and I just wish that we had come across you sooner.- Mark Dineen, Clapham

Home instead tried very hard to find carers who got on well with my Mum. They were very responsive to requests. They enabled Mum to stay in her home for at least an extra two years. The carers were lovely to Mum and we are very grateful.

- Mr S. B - Son of a client

I think Home Instead is Amazing!- S.Boundy

I am so pleased I discovered Home Instead. They have supported me when I needed help the most, in the evenings and also the weekends. They have never let me down and continue to do so.- Ms. H, Kenilworth - June 2011

I am very happy with the service, yes very much so, 100%. The staff are excellent.- Mrs. O, Leamington Spa - October 2011

Thank you all so much for all great care you provided for Dad for so long. The last 18 months were demanding and intensive for us all and I could not have managed without you all.- Mrs G, Stockport

Thank you for your patience, understanding and loving care given to xxxxxxx during her time at home. Without your help she would not have been able to stay at home as long as she did. You all made her last few months at home very comfortable and enriched, for which we are very grateful.- Mr and Mrs H, Stockport

Just a short but necessary note to say a warm and genuine 'thank you' for the care you gave to my mum. Xxxxxxx was kind, honest and a competent professional because . . . you were. My mother was not the easiest person to get along with and could be difficult at times, but even she thought you were the best and she looked forward to your every visit with anticipation.- Mr C, Stockport

She would say to me 'look how fat I am! That xxxxxx feeds me so well' and it was true - you looked after her as if she was your own mother and there is no finer accolade than that.- Mr C, Stockport

A huge 'thank you' from the family for the unparalleled care you gave to my mother.- Mrs C, Stockport

Thank you for your excellent service.- Mr S, Stockport

Just a brief note to express my thanks for the caring service you provided.- Mrs C, Stockport

This is just to say a big thank you to everyone at Home Instead who helped keep my dad in his own home to the age of 96. It meant a lot to me to know that when I wasn't there he would be getting a smile and a chat and is wasn't just a a job.- Mrs G, Stockport

We were extremely lucky to have found you.- Mrs C, Stockport

Thank you for yesterday especially as it gave me the spur to cook (roast) a chump lamb chop, roast potatoes, leeks and sprouts! And it brightened up St Valentines day for me.- Mr R, Stockport

Thank you all so much for all great care you provided for Dad for so long. The last 18 months were demanding and intensive for us all and I could not have managed without you all.- Mrs G, Stockport

Thank you for your patience, understanding and loving care given to xxxxxxx during her time at home. Without your help she would not have been able to stay at home as long as she did. You all made her last few months at home very comfortable and enriched, for which we are very grateful.- Mr and Mrs H, Stockport

Just a short but necessary note to say a warm and genuine 'thank you' for the care you gave to my mum. Xxxxxxx was kind, honest and a competent professional because . . . you were. My mother was not the easiest person to get along with and could be difficult at times, but even she thought you were the best and she looked forward to your every visit with anticipation.- Mr C, Stockport

I wanted to thank Home Instead for all thir support for my father over the last 2 years. He has just gone into residential care but without the help from the carers at Home Instead it would have happened a lot sooner. The carers we had were all very well trained and friendly and Dad greeted them as old friends. They got here whatever the weather (through last winter's snow) and were able to accommodate any changes required such as additional visits.- Deirdre Tobin & Chris Cullinane - Uxbridge

She would say to me 'look how fat I am! That xxxxxx feeds me so well' and it was true - you looked after her as if she was your own mother and there is no finer accolade than that.- Mr C, Stockport

A huge 'thank you' from the family for the unparalleled care you gave to my mother.- Mrs C, Stockport

Thank you for your excellent service.- Mr S, Stockport

Just a brief note to express my thanks for the caring service you provided.- Mrs C, Stockport

This is just to say a big thank you to everyone at Home Instead who helped keep my dad in his own home to the age of 96. It meant a lot to me to know that when I wasn't there he would be getting a smile and a chat and is wasn't just a job.- Mrs G, Stockport

We were extremely lucky to have found you.- Mrs C, Stockport

Thank you for yesterday especially as it gave me the spur to cook (roast) a chump lamb chop, roast potatoes, leeks and sprouts! And it brightened up St Valentines day for me.- Mr R, Stockport

Having only used the service for 3 weeks it's making a real difference to my life. I would have no hesitation in recommending Home Instead Senior Care to my friends- Miss B, Wolverhampton

We are indebted to you for making our life easier at that difficult time. We appreicate the kindness shown to J and for all the help you gave her during those weeks. We know you had a very hard time of it but you didn't give up on her and we are so grateful to you - you're a star!- Mrs R, Exeter

It is always a pleasure to receive my visit - I am more than happy. It seems so natural and these calls are so very precious to me. Thank you Home Instead.- Mr M, Stratford upon Avon - June 2011

Really happy with the service, nothing is ever too much trouble for the staff, they do everything I need and ask of them.- Mrs.D, Lower Quinton - November 2011

Mum has not had good experiences in the past with Care Agencies, and is quite nervous and unsettled when a new person visits the house. I am delighted to say that the carers from Home Instead have all struck up a very good rapport with Mum and have clearly gained her trust and she truly looks forward to them visiting. The fact that the carers treat Mum as a person and are spending time talking to her normally and encouraging her to look through photographs etc has, I am sure contributed to this, and I have noticed a distinct improvement in her general demeanour she is a lot happier in herself. Initially I needed Home Instead to cover a short term resource problem, but I am now using Homeinstead for support long term for Mum as I have been so pleased with the service.- David - Sheffield

We were so delighted with Home Instead that we used them twice, for my grandmother and also for my father. Both times, Home Instead visited them at home, talked through their needs, likes, dislikes etc and matched the absolutely ideal carer. We had been advised by friends that there was a good chance it would take a while to find someone to help, with loved ones not taking to carers or carers being unsuitable so we were expecting a tricky time. We were so delighted and unbelievably relieved when we met Jo, who helped my grandmother and aunt (who has learning difficulties). She was so kind, understanding and just brilliant with them both. My Dad had suffered with Parkinsons for a while and it had got to the point where he needed a bit more help. Within a matter of days, Paul had been introduced. My Dad really enjoyed his company and appreciated his sensitive approach to what was a very difficult time in his life. It's not easy accepting a stranger into your home and life but both times, Home Instead got it absolutely right, first time. I couldn't recommend them highly enough. Thank you Home Instead!- Claire F - Sheffield

We had used other agencies before and they always told us what we could have. With Home Instead it's different. They ask us what we want and treat us like the individulas we are- Mrs S from Aisdale

Thank you again for everything you have done for us all (& for the raspberries!). Wishing you all the very best.- Mrs Y - Harrogate

We have been very concious of the additional time (xx) has worked this month - generally at very short notice. The family are extremly grateful to her for this. (xx's) dedication and flexibility has been a godsend to my mother and to her family.- Mr Y - Harrogate

Thank you once again for looking after Dad so well. Lynsey did a wonderful job. He thinks she's lovely.- Mrs K, Client's daughter

Thank you very much for arranging care for my wife at such short notice. Things worked well with your choice of carers & my wife is now improving steadily. We are most grateful for the provision of care we have had & we will be happy to recommend your service to others.- Mr W - Ripon

"May we say how pleased we have been with Home Instead's service and care you gave to our mother. Not only did it assist her with an improved quality of life but enabled us to rest easy, knowing that she was in good hands and seeing somebody every day. It was probably the latter which was of greatest benefit."

- Roger & Chris - Haxby

"Id like to say a really big thank you to the Home Instead team for all the care, support and help you gave to mum over the past year. I was always reassured to know that mum was well looked after, medication prompted, meals prepared and drinks offered. The CAREGivers are always considerate and respectful."

- Dianne - Poppleton

"We would like to say a heartfelt thank you to Home Instead. You have enabled Jacky to enjoy a prolonged period in her own home where she wants to be. She looks forward to the visits and the company of the CAREGivers, who in addition to providing a high standard of care, help keep her spirits up, The support we receive from Home Instead gives us peace of mind."

- Jeanette & Michelle - The Mount

We find the CAREGiver's very good and although we have a written sheet as to what they need to do, they always ask before they do it, to make sure it is what we want.  That's good; it means they take notice of us.- Mrs M from Birkdale

The CAREGiver's are helpful and use a common sense approach to their duties- Mrs R from Churchtown

The CAREGiver's call here on time and we know who is coming and what they will do- Miss H from Southport

I must thank you for your excellent sevice & care. Thank you.- Mrs D - Harrogate

I cannot praise you highly enough, I just could not manage without your help. I couldn't leave the house with out you helping me, I will be 87 next birthday and thanks to your services I am now managing fine. I cannot praise your CAREGivers highly enough, I don't know where you find them - I could not manage without you and that is a fact.

- Mrs B, Exeter

Thank you for being there in my hour of need and troubled times, with your love, support and understanding- Doreen, Daughter of former client - Birkenhead

Thank you very much for the opportunity you have given me- Stefan, School Leaver - Summer Work Exprience

We were so delighted with Home Instead that we used them twice, for my grandmother and also for my father. Both times, Home Instead visited them at home, talked through their needs, likes, dislikes etc and matched the absolutely ideal carer. We had been advised by friends that there was a good chance it would take a while to find someone to help, with loved ones not taking to carers or carers being unsuitable so we were expecting a tricky time. We were so delighted and unbelievably relieved when we met Jo, who helped my grandmother and aunt (who has learning difficulties). She was so kind, understanding and just brilliant with them both. My Dad had suffered with Parkinsons for a while and it had got to the point where he needed a bit more help. Within a matter of days, Paul had been introduced. My Dad really enjoyed his company and appreciated his sensitive approach to what was a very difficult time in his life. It's not easy accepting a stranger into your home and life but both times, Home Instead got it absolutely right, first time. I couldn't recommend them highly enough. Thank you Home Instead!- Claire F - Sheffield

Thank you so much for looking after Mum recently. Linda was wonderful, and Mum thoroughly enjoyed her company. Mike and I had a wonderful break with friends whilst everything ran smoothly at home - perfect!- J Neave-Eastcote

You were totally spot on with the Caregiver, absolutely 100%.- Mr and Mrs W, Budleigh Salterton

Just to let you know that Mum is settling in well in her new environment. Thank you again for everything you and your expert carers did for her. You can be sure I will always call on you if I know of anybody in the same situation. The reassurance and prompt attention received was second to none.- Audrey, East Northants

"I am delighted with (my carer). She is caring and highly intelligent and capable.  Thank you so much for sending her to me. I hope she will be with me a long time."- Client's Daughter

"Thank you so much for your input and being so understanding with mum. The team went that extra mile with her in so many thoughtful ways."- Client

Please let Caroline know that I am delighted with the assistance you have given us & the speed at which she has reacted when times were tough - she has kept me sane for the last few months! Do let the girls know that their work has been appreciated.- Jeanette Z

We are all very happy with the service. The Caregiver matched with my parents has fitted in so well. It comes across as very professional and a very well run company.- Amanda (Daughter of Lydiate Client)

You are doing an excellent job.- Mr L, Crewe

When I phone the office it feels like I'm talking to friends.- Mrs S, Crewe

The service was excellent and especially so when the situation became quite difficult. I really appreciate all that was done for my sister....- Mrs G, Stourbridge

Just to say a big thank you for taking such good care of my mother. I know that she has enjoyed having you come to look after her. You took a huge weight off my mind - as you know, I was concerned about how things would work out.- Mrs B - Clients Daughter, Cambs

It is such a delight to come home and find F all buoyant after his morning with Tim (Caregiver). I think it's rebuilding his confidence, not just passing his mornings, having someone taking an active and intelligent interest in him and his past. Tim is one good egg.- PP, Clients daughter, Cambridge

I know a couple of your carers, and have seen them in action. They are a credit to themselves and your organisation, so it's good to see you all getting the recognition in a field that I feel is often overlooked.- Ms. L (Metropolitan Police)

Thank you for putting in place the care package for Dad with David (Caregiver). I know that Dad greatly valued and enjoyed David's friendship. It was also helpful for me to know that someone was keeping an eye on him during the time we were at work.- JT - Client's Daughter, Cambs

Can I please ask you to pass on our thanks to Chloe, Sue, Trisha, Joan, Kerry and Jamie for their kindness to my mother, which was so often indicative of genuine caring.- Hilary, East Northants

As a daughter it is often a concern for me if my father is unable to settle with people he comes into contact with. However Mary has become like a member of my father's extended family.- Mrs M (clients daughter), Colindale

I am grateful that Home Instead has provided a lady with the right personal skills, kindness, patience, as well as experience with Dementia, so that I can be confident that my mother is safe with her and having a happy time. My mother and I both trust her as a person and a professional. She is doing a wonderful job, supporting not only my mother, but me too.- Ms C (clients daughter), Edgware

Mary was a wonderful carer who was always cheerful, kind and gentle and who my wife was very fond of. I could not wish for anyone better. In fact you could not find any better.- Mr R (clients husband), East Barnet

He made good friends with my husband who died nearly a year ago and has since that time been a source of tremendous comfort and delight to us all. He is hard-working and thorough, cheerful and good-tempered. He is very intelligent and a joy to have in the house.- Mrs F (clients wife, now current client), Barnet

... To cement the sense of companionship, we finish the hour with a cup of coffee and a chat which always works out well. All of this is accompanied by a good sense of humour, and Paul and Ronnie have a achieved a good working relationship.- Mrs W (clients wife), Temple Fortune

To date, words aren't enough to describe the happiness I feel to see that with Anthia's dedication and hard work, she and my mother have established a strong relationship which no one has been able to do. To the point that my mother cannot be without Anthia! She is now getting my mother to do things that she didn't do before. With Anthia's assistance, my mother is able to go outside and enjoy some fresh air.- Ms F (clients daughter), East Finchley

We would like to thank each and every one of you for all the love, care and support given to Mum. Mum really appreciated the help given to her by her carers and we valued this more than you can know.- Ms S (clients daughter), Barnet

Justine has been a friend and companion, providing good food and general personal care to our neighbour whose health and appearance has changed remarkably and is able to cope with life again.- Ms J (clients neighbour), Enfield

Mum so looked forward to the visits from the girls at Home Instead - not forgetting Usha's fantastic cooking! Mum loved a laugh and a chat.- Ms. H (clients daughter), Muswell Hill

Our caregivers exceeded my expectations when the end came close. I could not have asked for more support and no job, however large, was too much... The three of them made this part of my life and the end of my wife's life acceptable and dignified.- Mr L (clients wife), Cricklewood

The Care Manager is regularly on the phone, just checking that everything is alright.- Lawrence

Thank you for all the work done so far - my aunt is getting used to the idea and it seems to be working well!- Mrs C

My son's disabilities make him difficult to care for sometimes and your CAREGivers just go that extra mile for him.- Mrs B

I cannot speak highly enough of your professionalism and holistic approach to Senior Care. Thank you for taking the time to relieve the strain and pressure on a situation that was fast becoming fraught and deleterious to all parties.- Mr H

I feel a lot safer at home than I ever did.- Mrs C

Thank you for all your care and support over the recent months. For the first time in two years, I have been able to switch off knowing that Mum and Dad are safe and happy.- Mrs D

I feel I have known the CAREGivers for years, they are just so easy to get along with.- Ms S

Thanks so much for your help in Mum's last weeks. You and your team gave her much comfort and happiness - you should be really proud of the services you offer and the difference they made, not just to Mum but to my whole family.- Mr P

Dear Karen, This is just to thank you for arranging for Jane to come and help me. I really enjoy having her and she is a great help with my de cluttering! Yours sincerely, E.- Elizabeth, Altrincham

Dear Alan, As before, everything went very well for Julia and our friend Jean particularly wanted me to mention the high quality of care that Julia received from Jane and Amanda. Many Thanks.(working along side the church community to provide respite and personal care)- Noal, Altrincham

Dear Karen, I am so glad you managed to be at Mum's funeral service. The lovely way in which your carers looked after mum in those last days gave her some quality of life she might not otherwise have experienced. With best wishes. Nick- Nick, Altrincham

The level of support and understanding provided by the Home Instead staff has been exceptional and through them I have been able to give my elderly mother, who suffers from Alzheimer's disease, a revitalised lifestyle.- Carol H

Babs thank you for your calming words when my Mum has been distressed. Karen for stepping in in a crisis, and Luceen for her energy especially in the garden. You have all given my mum a real quality of life.- Miriam T

"Dad is extremely fortunate and we are immensely grateful to have such wonderful care and support. Thanks to you all..."- Mr A, Stratford upon Avon - August 2011

Dear Home Instead, The care you are providing for my husband makes me feel like I have got my life back. Thank you so much.- Mrs B, Stratford upon Avon

I heard about how good Home Instead were and decided I wanted to use them and no one else.- Mrs P, Corsham

Thank you so much for all your help. You're great fun and I enjoyed meeting you.- SB

Janice was an absolute GEM, I don't know what I would have done without her. Mum loved her and looked forward to her cheery face and beautiful manner every day. I can't thank her enough.- Mrs P P

Thank you so very much for your support and kindness during these last weeks. It gives a whole new meaning to "I couldn't have done it without you"!- Mrs D G

"I feel young again, it is lovely to have lunch with friends"- Rita Altrincham

"Home Insteads service has made an enormous difference to me, and has taken a great load off my daughters mind"- Winifred Altrincham

You have made such a difference to both my Mum and Dad since we started your visits. My only wish is that we had found you a year ago as it would have made our lives so much easier. I'm so happy that I am now telling all of my friends about Home Instead!- Mrs B, Shottery

In my encounters with others who also suffer from MS & rely upon agency carers, I had developed an expectation of the standard of care & service that I should receive as I now needed help with personal care. My recent experience, however, challenged all of my preconceptions. I would like to take this opportunity to thank you for your sensitivity & support at this difficult time & as my condition progresses I know that I will be approaching you again in the future. My recent experience with Home Instead was reassuring for not only me but my husband & family & I would have no hesitation in recommending your service to others.- Mrs R, Backwell

May I thank everybody at Home Instead Bristol for your invaluable help with my mum. All three of her carers are really super people and I'll miss not having them coming in any more. I'd like to say how very much the kindness of your staff was appreciated during the time they were caring for my Mother.- Mrs F, Nailsea

I am so glad I found you, thank you!- Mrs J, Bristol

Your carer, Raquel, has carried out her duties for my father in an exemplary manner with care, consideration and courtesy.- Mrs. P, Bristol

May I take this opportunity once again to say how highly I regard the care you organise for my husband. It has been excellent and he has stayed as well as can be expected to.- Mrs. G, Brockley

I am happy to report that my fears which you managed to dispel in our initial interview were totally unfounded. I have the utmost praise for all your carers, who have been nothing short of excellent. I must put in an extra word of praise for Kim who shows a tremendous amount of care and concern and maintains a highly professional approach at all times. So thank you for all your hard work.- Mr. P, Barrow Guerney

The service and standard of your staff were above the normal that we expected. They were always on time and as I experienced always put themselves out. I hope your business goes from strength to strength as you have some wonderful staff.- Mr. B, Bristol

I would like to say thank you to yourself, Vicky, your carers, and Sara, who undoubtedly do their best to ensure the wellbeing of my parents. I certainly appreciate your support and invaluable assistance.- Mrs. H, Cleeve

She really is a wonderful person I'm so pleased with her We get on extremely well I look forward to her coming She works hard then we have a cup of tea when all the jobs are done I really appreciate the service that Home Instead gives it helps me enormously- Joy (Liverpool Client)

On behalf of my mother and all of us please accept our warm thanks for your support, counsel and professional help.- JS

"I have rarely been so impressed with the services of a care organisation. Previous organisations, for instance, insisted that all her meals should be microwaveable. Home Instead's only concern is that it should be food which my godmother likes!".- John

You have put my faith back in the care sector, My Mum is once again happy in her own home. Keep up the good work!- Jill - Kings Lynn

Your company provided professional care and understanding at a very important time and for that we thank you. I would recommend Home Instead Senior Care to anybody interested in the services you provide. Once again I thank you and hope that you would be prepared to attend to mum in the future ahould the need arise.- M - Downham Market

I am writing this note on the behalf of my mother. Since we changed to your company and placed our unknown faith in asking you to provide care services for her. My now known faith in you has been rewarded with a very content Mother and as a result you can also claim a well deserved reward for your excellent care staff and the well performed service they have given, which is miles and miles better than our previous company care service!! I close with my Mothers sincere thanks for your great efforts- R - Spalding

I didn't get to thank you all for the kindness and care you gave to my husband in the last few weeks of his illness and for all the help you gave me during the day and night. We both appreciated all you did for us.- Mrs H - Hunstanton

Since Home Instead Senior Care began caring for mother after taking over from another company, things have improved dramatically. I can say that the personal care is second to none. Nothing is too much trouble for them and they go the extra mile to provide an exemplary service. I can say without any doubt that my mother would be in a nursing home now if it was not for Home Instead and the high quality care they provide. She is much happier in her own home and I am grateful for maintaining her independence.- Mrs G, Southampton

I needed your care for a mere four weeks, but having employed another company before found such a difference with Home Instead. Caring is the word. Your lovely carers who were here on time, or just before, who left on time, or a bit later, who during their stay here did everything to help. Always smiling, always working and always a great comfort and company to us. On the final day I needed you, Luisa [the owner], she came and was like all of you, a great comfort to me. Thanks to you all.- Mrs D. Southampton

Home Instead has been brilliant in providing a service which has given my mother the stability and support she needs to enable her to remain independent in her own home. Mum's carer is lovely, warm, caring and cheerful, and able to take initiatives without intruding on mum's sense of self worth and independence. Home Instead's concept of care for elderly people suffering from Alzheimer's and Dementia has proved to be as good as promised and more so. We have never been let down in the slightest and I cannot speak highly enough of the kindness and care Mum has received, or the relief to myself from the overburdening anxiety I experienced when I was trying to cope on my own.- Mrs V Southampton

Home Instead have given my mother twelve months of very special care making her feel valued and comfortable in her own home. They have also enabled me to share some of the responsibility for her care thus giving me more time for my own needs. Home Instead have been easy to talk to and listened to my concerns for my mother and have always acted in her best interests. The carer has been so kind to my mother always contacting me if she has any concerns and has treated my mother with respect and dignity.- Mrs W. Southampton

When a parent becomes older it is a very difficult task to balance their and your own needs. Home Instead has provided this balance for our family. The carers are caring and treat our mum as a whole person with respect and dignity. She is not just a task that needs to be completed but firstly a lady, a person and only lastly a sufferer of Alzheimer's. Our needs have been fulfilled by the excellent communication Home Instead Southampton provides.- Mrs NH. Whiteley

I would just like to say how delighted I am with the caregivers and care, Mum is so much happier and your caregivers are lovely, it has been a breath of fresh air for me and the anxiety I was living under is going. I cannot thank you and the carers enough, to know Mum is happy and safe is fantastic. My health was suffering because of all the worry and stress and I now feel so much better. Thanks again- T - Long Sutton

I have just completed my first year of regular care; I was recommended to contact you by a friend who was already appreciating help. I was impressed by the initial comprehensive assessment of my needs and my family and I are happy to know that if the passage of time leads to requiring more care, it can be arranged. My Caregiver is pleasant and cheerful, always punctual and willing to assist with a variety of tasks in which she demonstrates all round excellence. I look forward to and appreciate her visits which enable me to enjoy a continued standard of comfortable living in my home.- Mrs A - Sheffield

I have just completed my first year of regular care, I was recommended to contact you by a friend who was appreciating help. I was impressed by the initial comprehensive assessment of my needs and my family and I are happy to know that if the passage of time leads to requiring more care, it can be arranged. My Caregiver is pleasant and cheerful, always punctual and willing to assist with a variety of tasks in which she demonstrates all round excellence. I look forward to and appreciate her visits which enable me to enjoy a continued standard of comfortable living within my home.- Mrs A - Sheffield

Mum has not had good experiences in the past with Care Agencies, and is quite nervous and unsettled when a new person visits the house. I am delighted to say that the carers from Home Instead have all struck up a very good rapport with Mum and have clearly gained her trust and she truly looks forward to them visiting. The fact that the carers treat Mum as a person and are spending time talking to her normally and encouraging her to look through photographs etc has, I am sure contributed to this, and I have noticed a distinct improvement in her general demeanour - she is a lot happier in herself. Initially I needed Homeinstead to cover a short term resource problem, but I am now using Home Instead for support long term for Mum as I have been so pleased with the service.- David - Sheffield

Mum would greatly enjoy a walk in the Hermitage, and it’s nice to know the weather is improving for such outings. Elizabeth is very good with her, and I feel there’s a real connection of interests.- MP, Edinburgh

Anne is working out really well with my mum, she's a great mixture of fun and warmth. Even though mum can still forget that Anne's been, she is stimulated, happy and I have every confidence in leaving them together.- SB, Edinburgh

Mum is really enjoying her visits and talks nonstop about them. Wish we had done this a long time ago for mum. We didn't know how she would take to it, but we are very pleasantly surprised! I can't thank you all enough.- YK, Edinburgh

I should like to thank you and your carers for the time and interest you have given my mother. Jacqui was her main carer and she was very kind and helpful.- Debbie S

I could not have asked for anyone better. Zoe, Karen and Lucy were very kind. You have a great team, thank you.- Debbie S

Z has made such a difference for us. She is like a breath of fresh air and B so enjoys her company.

I enjoy the break and also someone to natter to.

Thnak you so much for all your help and support.

 

- Mrs E - Lee on Solent

A special thank you to everyone at Home Instead. The care and time you gave my mum Jean was second to none and she really looked forward to the girls coming round

- Mr C Hornchurch

At her reveiw, Mrs E's social worker asked how she was getting on with her carers, to which Mrs E looked confused and said that she doesn't have carers. Jason explained that the social worker meant our Caregivers, to which Mrs E stated, 'well I dont see them as carers, I see them as friends.'- Mrs C

Elizabeth and I took great comfort that your expert team were there when we were so far away. We cannot thank you all enough and we would be happy to recommend you to others who find themselves in a similar situation.- Mrs I, Lancashire

....once your team started to help him he realised he could not manage without them. He found all the carers so kind and able, he loved to have chats about his interests. As he deteriorated rapidly over the last two weeks we were impressed at how you were able to increase the care and provide 24 hour care when it was needed.- Mrs I

I have been exceedingly happy with the service provided by Home Instead and I would be grateful if you could pass on my thanks to everyone there. They have been wonderful in supporting me in my efforts to keep mum at home. I have no hesitation in recommending Home Instead and in fact I have already done so. Thank you again for your very professional and caring service and for all the support your staff and carers have given my mother.- Mrs. P, Bourne End

Sylvia's quality of life has improved incredibly, thank you for all you do!- George, Ilford

"I am so happy that we found Home Instead. My mother's previous care company refused to do anything other than microwaved meals and also never visited after 7pm. My mother's health has definitely improved since having freshly prepared meals again and also meals that she likes as well. My mother is so much happier going to bed and getting up when she wants and feels so much more in control of her own life again. You've made the whole family happy. Please tell your CAREGivers how much we appreciate their help and support."- Mrs P, Daughter, Childwall, Liverpool

"I would like to thank all at Home Instead, especially my CAREGivers, for the 365 days a year support I receive. I hated being in a care home and with your support I just love being back home again. I have been very impressed how understanding and flexible you've been with my calls when I went through a recent rough patch but thanks to your CAREGivers' care and attention I am feeling back to my normal self."- Mrs. W, Liverpool South

"I would like to thank all the staff and CAREGivers who looked after and cared for my sister for so many years. We are both in our 90's and with no other family to support us Home Instead have been absolutely fantastic. On so many occasions my sisters Carers' went out of their way to ensure she was always safe and happy. Thank you all."- Mr A, Brother, Allerton, Liverpool

"Thank you for the support and companionship I have received over the past few months. The CAREGivers have been wonderful taking me to see my wife in hospital. It is lovely I can still visit her on a regular basis. Without your care and understanding it would be very lonely here on my own."- Mr. C, Allerton, Liverpool

Comments regarding Stacey, her Cargiver. 'We get on well together and have so many cups of tea and chats. Stacey is also a good houseworker.'- Mrs D

I am really grateful to Home Instead Senior Care for the way they supported my parents in their own home. All the staff are well-trained and reliable. However what differentiates Home Instead is that people go that extra mile to provide very caring, sensitive and flexible support . The care manager tunes into the real needs of the client and therefore organises the right people in the right place at the right time. She also kept me informed about how things were, emailing me regularly because I live at a distance. Most of all, the owner, manager and staff really so genuinely care and that is what matters most when you entrust the people you love to others for support. I would not hesitate in recommending the team to anyone who wants the best for their loved ones.- Mrs S, Alberta, Canada

I am just so glad I switched to use your Company, the difference it has made to our lives is enormous, now I can plan my day knowing your Caregiver will always arrive on time.  Thank you so much.- Mrs W, Budleigh Salterton

I would have no hesitation in recommending 'Home Instead'. Our key criteria of having the same team of carers who were reliable, punctual and efficient was delivered 100%.In additon the carers were genuinely kind, considerate and very thoughtful.- Mr S

Thank you for providing an excellent service to my late Wife and to me. I would unreservedly recommend your company to anyone who finds themself in a similar position.- Stephen

Myself and my Sisters would like to thank you for all the help we received from Home instead. We are sure that without your help, our Father would not have been able to stay in his own home for as long as he did.- Martin

Your Caregiver is being a great success with my Father and very helpful in every way so thank you for your choice of carer!- Mrs D.

There is no doubt in my mind that Home Instead carers contributed to Dads improved health after his discharge form hospital. Dad said that he considerd his Caregiver as a 'third son'- Mr G.P

All the ladies who have been to help my sister have been so helpful and pleasant. My sister could not have received more care and kindness and I would have no hesitation in recommending your company to anyone in need  - Mrs H

Without doubt speeded up my recovery when my hip and leg muscles were weak.- DHW

After experienceing a poor standard of care for 5 years it was wonderful to find Caregivers who were briefed on my Mothers condition, arrived on time and stayed the whole hour. It was a pleasure to see the Caregivers with my Mother every day and her face lit up when they walked in to see her.- Jane

The service was excellent, communication with me was very good. The Carers were very caring and understanding and not judgemental. Knowing I could rely on the Carer to take my Mum to the Docters, Dentists, hospital etc was tremendous- Lewis

Mum is so happy with her Carers and thoroughly enjoys their company and help. I am glad I acted on the recommendation given to me at Good Hope and would like to see Mum have many more years of your excellent care.- Elizabeth

We were so delighted with Home Instead that we used them twice, for my grandmother and also for my father. Both times, Home Instead visited them at home, talked through their needs, likes, dislikes etc and matched the absolutely ideal carer. We had been advised by friends that there was a good chance it would take a while to find someone to help, with loved ones not taking to carers or carers being unsuitable so we were expecting a tricky time. We were so delighted and unbelievably relieved when we met Jo, who helped my grandmother and aunt (who has learning difficulties). She was so kind, understanding and just brilliant with them both. My Dad had suffered with Parkinsons for a while and it had got to the point where he needed a bit more help. Within a matter of days, Paul had been introduced. My Dad really enjoyed his company and appreciated his sensitive approach to what was a very difficult time in his life. It's not easy accepting a stranger into your home and life but both times, Home Instead got it absolutely right, first time. I couldn't recommend them highly enough. Thank you Home Instead!- Claire F - Barnsley

Mum has not had good experiences in the past with Care Agencies, and is quite nervous and unsettled when a new person visits the house. I am delighted to say that the carers from Home Instead have all struck up a very good rapport with Mum and have clearly gained her trust and she truly looks forward to them visiting. The fact that the carers treat Mum as a person and are spending time talking to her normally and encouraging her to look through photographs etc has, I am sure contributed to this, and I have noticed a distinct improvement in her general demeanour she is a lot happier in herself. Initially I needed Home Instead to cover a short term resource problem, but I am now using Homeinstead for support long term for Mum as I have been so pleased with the service.- David - Barnsley

Vanessa was involved with a client during end of life care sadly the client passed away. The District Nurse was assisted by Vanessa she said

"Vanessa did a fantastic job and Home Instead should be very proud of her."  

 

- District Nurse 

I have kept in touch with Kellyann & she is aware of Mums passing. Even though she only knew Mum for approximately 12 months, I cannot begin to tell you the special bond that Mum had with Kellyann. She certainly brightened Mums day and even with her dementia deteriorating, she never forgot Kellyann, even at the end, for which I will be forever grateful.- Mrs JD, daughter

I would recommend this company. They have looked after my mother really well, always going an extra mile with their care. They are pleasant and interact well and show a really caring side.

-

In what was a very tough year for them and us, you brought kindness, smiles and friendship.  I would like to say a big, big thank you to all involved in the care of my Mum and Dad.   - The family of Mr and Mrs R, Sheffield. 

My family and I have been using Home Instead for 2-months now to take care of our mother who is 88-years old.The previous care company did not adhere to the care plan that was drawn up with them.  Home Instead listened to our requirements and have carried them out.  Their care means that mum can continue to live in her own home and we have the security of knowing that she is safe and well looked after.Thank you Home Instead.- Mrs W, Towcester, Northamptonshire

Very many thanks for your invaluable help in our hour of need. You and all your staff should be congratulated on your high standard of care and professionalism.   - Mr and Mrs D, Barnsley 

Thank you for all your efforts on our behalf.     - Mr B, Barnsley 

In what was a very tough year for them and us, you brought kindness, smiles and friendship.  I would like to say a big, big thank you to all involved in the care of my Mum and Dad.   - The family of Mr and Mrs R, Sheffield. 

Thank you once again, for all your help.   - The family of Mrs F, Sheffield 

Thank you for a good service and lovely carers.- Mrs C, Sheffield 

Thank you once again, for all your help.   - The family of Mrs F, Sheffield 

Thank you for a good service and lovely carers.   - Mrs C, Sheffield 

I would like to say a big thank you to all staff for all the care and detailed attention that you gave Ron and myself  over the last 8 months- Olive, East Northants

Jackie met Dad and Mum last week in place of Kathryn due to sickness. We would like to say thank you for the care and good communication in the unfortunate circumstances. Also to say how well impressed Dad was with Jackie. They really gelled and he would appreciate her care again. Thank you very much.- Nicky, East Northants

We would like to thank you and your staff for the excellent standard of service you provided.- Mrs H - Boroughbridge

Your carers have been kind, considerate and helpful and the level of support offered has been comforting and reassuring.- Mrs H - Harrogate

I would not hesitate in recommending Home Instead to anyone requiring carers and thank you all again for your courtesy and friendliness during the past year.- Mrs W - Harrogate

A number of years ago, we were discussing care for our elderly parents with Age Concern. They advised that they had heard of a "new" Company in the area, Home Instead, but as yet had no feedback about them. We had a quick browse of the web site and decided to take "a gamble". It was the best gamble we ever took, a winner all round.   Initially, our requirements were simple, someone to do a little housework and provide a little companionship. Home instead filled the brief, readily, effectively, professionally and above all, with a smile and a "can do" attitude. Over the many years that we have been using their services, our parents needs have changed, become more complex and demanding. Home Instead have always been ready and able to step up to the mark, demonstrate a wonderfully flexible attitude, offer positive suggestions and deliver what they say they will. It is always amazing how they can react to any emergency to deliver an excellent service 'at the drop of a hat'.  Fab-u-lous!   Additionally, the people employed by Home Instead are of a high calibre whether Caregivers or the Office Teams.  I would and do trust, the lives of our parents with any one of them.!! We know they are in good hands.   For example, the Caregivers don't just work to a script, complete a 'to do list' , they are proactive. Our Caregivers not only shop, but also look for tempting items that may stimulate appetite. They are always looking for positive ways to motivate, stimulate and encourage a better quality of life.   Above all, Home Instead are not simply a care company, they are FAMILY.  I cannot give them a higher endorsement.    - Mr & Mrs L, Barnsley

A number of years ago, we were discussing care for our elderly parents with Age Concern. They advised that they had heard of a "new" Company in the area, Home Instead, but as yet had no feedback about them. We had a quick browse of the web site and decided to take "a gamble". It was the best gamble we ever took, a winner all round. Initially, our requirements were simple, someone to do a little housework and provide a little companionship. Home instead filled the brief, readily, effectively, professionally and above all, with a smile and a "can do" attitude. Over the many years that we have been using their services, our parents needs have changed, become more complex and demanding. Home Instead have always been ready and able to step up to the mark, demonstrate a wonderfully flexible attitude, offer positive suggestions and deliver what they say they will. It is always amazing how they can react to any emergency to deliver an excellent service 'at the drop of a hat'. Fab-u-lous! Additionally, the people employed by Home Instead are of a high calibre whether Caregivers or the Office Teams. I would and do trust, the lives of our parents with any one of them.!! We know they are in good hands. For example, the Caregivers don't just work to a script, complete a 'to do list' , they are proactive. Our Caregivers not only shop, but also look for tempting items that may stimulate appetite. They are always looking for positive ways to motivate, stimulate and encourage a better quality of life. Above all, Home Instead are not simply a care company, they are FAMILY. I cannot give them a higher endorsement. Mr & Mrs L, Sheffield- Mr & Mrs L, Sheffield

A number of years ago, we were discussing care for our elderly parents with Age Concern. They advised that they had heard of a "new" Company in the area, Home Instead, but as yet had no feedback about them. We had a quick browse of the web site and decided to take "a gamble". It was the best gamble we ever took, a winner all round.   Initially, our requirements were simple, someone to do a little housework and provide a little companionship. Home instead filled the brief, readily, effectively, professionally and above all, with a smile and a "can do" attitude. Over the many years that we have been using their services, our parents needs have changed, become more complex and demanding. Home Instead have always been ready and able to step up to the mark, demonstrate a wonderfully flexible attitude, offer positive suggestions and deliver what they say they will. It is always amazing how they can react to any emergency to deliver an excellent service 'at the drop of a hat'.  Fab-u-lous!   Additionally, the people employed by Home Instead are of a high calibre whether Caregivers or the Office Teams.  I would and do trust, the lives of our parents with any one of them.!! We know they are in good hands.   For example, the Caregivers don't just work to a script, complete a 'to do list' , they are proactive. Our Caregivers not only shop, but also look for tempting items that may stimulate appetite. They are always looking for positive ways to motivate, stimulate and encourage a better quality of life.   Above all, Home Instead are not simply a care company, they are FAMILY.  I cannot give them a higher endorsement.    - Mr & Mrs L, Sheffield

Just wanted to give some positive feedback with regards to Home Instead agency. My colleagues and I have used the agency recently when the Reenablement and other contracted providers have been unable to provide care. Home Instead have responded quickly and flexibly to enable us to discharge patients safely. I worked during the shutdown period and Home Instead communicated any concerns to us without delay. I have dealt mainly with Sue Cornmell (copied in) and have been impressed by her professionalism and the service provided. Sue was happy to meet with a patient and myself on the ward to discuss his complex care needs before agreeing to provide the service. Feedback from service users and carers has also been positive. I felt it important to give this feedback as we often focus on the less positive experiences with care providers and do not always recognise good practice. I would not hesitate to use Home Instead in the future.- Debbie DickinsonSocial Worker Sefton Adult Social Care Aintree Hospital Team

Thank you for all you did for Tony and keeping him company. He often speaks fondly about you.- Mrs JS, daughter-in-law

I can't thank you enough for the time you spent with Dad at the WWII Event in Hyde Park. Dad really enjoyed the whole day and has not stopped talking about it.- Mrs SD, Tameside

I’m not sure how I would've coped without Home Instead. They have become like friends and Iam very happy". - Gordon W

"I would have no hesitation in recommending Home Instead. They are very accommodating and show a 100% understanding of people which means an awful lot". - Chris D

"My father's health has definitely improved since the involvement of Home Instead".- Anthony S

“I've just found out that you very kindly left a Christmas Cake for Mum!!! Thank you so much, she's delighted! Gwen is doing a brilliant job, she helped me sort out Mum's faulty phone when she was there this week”- Mary F

"I feel like the staff are caring and not just care workers". - Chris D

"My care workers are very experienced and are always able to do what I require them to do".- Gordon D

With deep appreciation and thanks for your wonderful support and kindness during those very difficult last days. You made everything so much better for us both and our family.- Mrs T - Alwoodley Leeds January 2012

From my first contact with Home Instead, staff have been kind, efficient, knowledgeable, honest, friendly and very empathetic. This has made me feel very supported during a time of anxiety and need, for which I am very grateful.- Client L.D.

We couldnt have coped with, or even been able to, bring dad home from hospital without Home Instead. We are so thankful.- Daughter and Wife of client, Mr S

Without Home Instead we wouldn't have been able to support our parents independance, I am very impressed with the whole service- Daughter of Client, Mr D, Newport

Thank you to Home Instead for helping my mother to stay as long as possible in her own home. You have been professional at all times, and punctual and kind. You have taken on dealing with practical problems in our absence, which were way beyond your remit, and delivered a first class service.  - Maureen, clients daughter, Wotton

To begin with I thought Home Instead were quite expensive compared to other providers, however given the service that I receive I think Home Instead are fantastic value for money, and my Caregiver, Paula, is the best thing since sliced bread.- Client Mr F, Wellington

My mother has been very happy with all the care givers and finds the system used of introducing any new person really helpful.  She was stressed and concerned with the previous company that the care giver would be late, new or not turn up. Since moving to Home Instead Mum is much more relaxed. She knows who will be coming, that they will arrive on time and know what needs doing without having to tell them. Thank you for your kind support.- Mrs. Emerton, Standish

We are the solicitors dealing with this client's affairs and have been very impressed with the service our client receives.- R Markham, Tollers Solicitors

The care that Nicola is giving Richard is excellent. In fact it has exceeded our expectations- R. Noakes, East Northants

Many thanks for the support you gave me last week following Dad's admission to hospital. It really meant a lot to have competant and supportive people to lean on at a time of trouble.- Mrs D - Harrogate

We are totally thrilled with the service provided by Home Instead. The care worker has become an integral part of the family- S. Clements, East Northants

We are very pleased with the help that we get- J. King - East Northants

Our Caregiver is not only a good companion for my wife, but someone I feel I myself can confide in...We are so happy with our Caregiver, I am already looking for ways to increase the number of hours. This will allow me to go fishing in the sun twice a week instead of one. And at the same time have peace of mind knowing I have someone in our Caregiver I can trust and rely on to take care of Margaret.  If all the Home Instead Caregivers are like ours, I recommend Home Instead to everyone.- Mr Peers, Golborne

Very pleased - professional and caring. I feel confident that my Great Aunt is being very well looked after.- Mrs M - Boston Spa

Our Caregiver is loyal and trustworthy, and it's great comfort to know that we can leave Mum in her care.  You offer an excellent service, and we are always happy to pass on your name to anyone we think may benefit from your organisation.- Mrs W, Wigan

Everything has met with our expectations and more!- Client - West Kirby

The carers who attend my mother are excellent and we are very grateful for their kindness and patience- Roy, Son of Client - Upton

After several companies failed to meet Mums needs, causing our family an enormous amount of anguish and stress, we were given a recommendation to contact Home Instead.  Initially we met the Care Manager which was extremely reassuring.  Home Instead have been providing Mums care and support, enabling her to remain living in her home as independantly as possible. Mums Caregiver is a wonderful lady, who has built a special relationship with Mum and the family.- Mrs R, Bickershaw

We really appreciate that the carers come on time every day- Julie, Daughter of Client - Wallasey

Home Instead at Cannock have made it possible for dad to stay in his own home. They provide a comprehensive, personal and caring service. Dads Caregiver always goes the extra mile. Having the support of Home Instead has given me great peace of mind as I live over 30 miles away.- Ms N

We cannot thank you enough for all your care which has been exemplary, certainly more than we could have hoped for. You should be very proud of your company and the standard of caring you give.- Mr & Mrs D, Nailsea

Home Instead Senior Care has been a life line for me. I loved meeting you all, I know that you are there for me if and when we need you. June 12- Anonymous 

Many thanks for all your wonderful staff...Please do thank everyone on my behalf.- Mr W

You were good in so many ways, always cheerful and helpful.- Mrs H

I would not approach another agency when I have been so impressed with yours.- Mrs C

They are all very kind and caring and nothing is too much trouble.- Mrs O

Caring skills and standard of work is exceptional. Please pass on my praise to all concerned.- Mr H

with sincere thanks for all your loving care.- Mrs H

I would not hesitate to recommend your agency. I can’t think of any criticism at all- Mrs W

Thank you so much for all your help and advice you are a true star and I will most certainly recomend Home Instead at every opportunity.- Mrs C - Sicklinghall

Sarah, Primo, Paul, Tanith and everyone that cared for my Grandad Bob a very grateful thank you to you all for giving your upmost help, and above all care, especially when he needed it most.

- Mrs E - Beeston

The speed at which you were able to put the care package in place was brilliant as we did not realise how little time Mum was going to be with us. We felt that you really cared about your clients and built up a detailed picture of Mum by the questions you asked at the original meeting. As soon as we all met Carol we knew that she was perfect for Mum. It was a short time but I know Mum felt totally comfortable and relaxed with her. Thank you so much to all of you for making Mum so comfortable and happy and giving us peace of mind.- Mrs S - Tollerton

Home Instead took far more care in setting up the home visits (for 91 year old) than any other organisation, and had 3 very significant attributes. First, the quality of the carers was very good. Second, they always turned up on time, and thirdly, it was a regular team who got to know the individual and her needs, likes, and dislikes. A care agency can never quite be a part of the family, but it came close to that.- Mr B - Bramcote

The service provided was excellent and enabled myself and my sister to know that our father was being properly cared for, particularly important as we both live some distance away. Primo went beyond the call of duty and was always contactable and willing to assist. I would have no hesitation in recommending Home Instead. Our thanks to Primo, Sarah and the CAREGivers team.- Mrs N - Ruddington

I'm very pleased with Home Instead. They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.- Mrs M - Stapleford

Home Instead looked after my mother in the last weeks of her life and made a huge contribution to making that time easier for her and myself. I found all the Home Instead people to be very professional, and caring, they frequently went well out of their way to help. I don't hesitate to recommend them.- Mr T - Keyworth

An extremely good service in every way. I have already recommended it to two people.- Mrs P - Collingham

As his Granddaughter said, after only one week of care visits, 'I feel that we are getting some of Grandad back'- Mrs H - Nottingham

We know my father needed help to remain at home but he steadfastly refused all assistance. We finally persuaded him to try Home Instead for just 2 weeks and after that time he could cancel if he wished.  After the very first visit by his wonderful carer however we knew everything was going to be alright. Six months later he looks forward to every visit.  It's wonderful peace of mind for us.  We can't thank you enough.- Mr A, Wigan

The care and attention Dad is receiving,has enabled him to regain a sense of time and purpose, and given us, his family,some peace of mind after a confused and worrying period for us all.- Mrs H - Ruddington

Just wanted to say a few comments about the carers working for your company.  They are simply fantastic people, committed to their jobs in an extraordinary way. I don't want to point out any names, they are all amazing people. Very patient and understanding, and obviously knowing their trade very well. It looks like it is more than a job for them but more like ministering to the patients. I am very happy and consider myself very lucky to be one of you clients.- Mr H - Kings Lynn

I cannot say how grateful we all are for all your help and advice with my mother. Now that she is no longer at home, we appreciate even more the kindness, dedication and affection that she received from your carers. They were always prepared to go just that little bit farther than they needed to..... so very kind. The whole family extends their thanks and please accepty my kindest wishes.- Katia

"Home Instead is my saviour, both my lady's (CAREGivers) that visit me are superfluous, both excellent cooks, I am really enjoying freshly cooked meals - thank you"- Mr.P

"The two Laura's (CAREGivers) are an asset to Home Instead, they're both so encouraging, it is great to know that mum is in safe hands"- Fiona Sale (daughter)

It's been very comforting to know that our Caregiver visits my Aunt every day to make sure the little things (but vital things) are taken care of.  We'd used carers provided by Social Services before and things were always rushed.  My Aunt has really warmed to our Caregiver and is much happier with the care she is getting. Thank you.- Mrs. J

During this difficult time, I have met some truly wonderful people, but of all the people I have had the pleasure in meeting, the carers from Home Instead have stood out by miles. The level of friendship, support & professionalism goes far beyond both what was expected and required, you are truly dedicated people and it eased a terrible situation to manageable levels- Family Member of former Client - Wallasey

Home Instead Cannock has exceeded my expectations in every respect. For the past four months, they have been helping to care for my 94-year-old mother. She is a very independent woman who is determined to remain in her own home, but her increasing frailty and occasional forgetfulness were making this more of a worry for us both. The serious illness of her longstanding and much loved carer meant that Mum’s independence was at risk and, not being on the spot, I didn’t know where to start to find a replacement. When a friend from St Albans recommended HISC , I decided to give HISC Cannock a try. From my initial phone call to Fran to my first meeting with Ruth, I felt reassured and confident that my mother’s needs and preferences would be taken into account. I was impressed at the care with which Ruth identified caregivers to match my mother’s own interests and background, something which has proved invaluable as the weeks have gone by, as they have so much to talk about with her - which is just what my mother needs. The level of attention to detail is quite outstanding and the amount of information I get is well judged. The administration and management of Home Instead is of the highest quality, and the carers themselves are very special people: professional, efficient and kind beyond words. I can honestly say that everyone from Home Instead Cannock seems to really care about my mum, and I feel so grateful to them all for helping her to retain her independence.- Mrs S from Walsall

I would like to thank you for all the support that you have given me and I have enjoyed working for you. I think your service is exceptional and residents are very lucky to have you on their doorstep.- J Peters

I have various physical disabilities and have found Home Instead Kirklees to be extremely useful and flexible. Their care enables me to be an independent adult and wife by providing the care that meets my needs and developments. They have even adapted to changes at short notice. They also reassured me that despite bad weather conditions the appropriate care would not be disrupted. They have done everything they promised and more. Many thanks- Mr & Mrs. S

 I am happy to confirm that Home Instead Senior Care does indeed deliver quality care. All requests are dealt with immediately and any change of plan is agreed without fuss. I also confirm that the helpers who have come to my home are unfailingly polite, friendly and competent.- Jean K

Dear Carers, I am very pleased to say how kind and understanding I have found the carers supplied by your agency. I was particularly pleased to be able to have just the same four key carers all the time. We are getting to know each other pretty well now and it is nice to know who is coming each day. I do hope that this situation can continue. With many thanks.- Betty W

I have been very happy with your service and thank you for all your help in the last year.- Ann T

Your staff are very kind, helpful, friendly and understanding. They arrive on time, do what needs doing and always make time for a friendly chat. I would certainly recommend Home Instead to somebody looking for efficient, friendly care.- Valerie C

 Dear Home Instead, I am writing to tell you how happy I am with the service you provide. I like the helpfulness and professional attitude of the office staff and I appreciate the trouble you have taken to find the right carer for me. Yours faithfully- Janet D

Home Instead have now been caring for my husband, who is 93 and has Alzheimer's, for eight months now, and I feel I must write and say how pleased I am with the service. All the carers treat my husband with respect and understanding of his condition, both physical and mental. He looks forward to the carers' visits. They are very observant should any physical condition arise. It is a great help to me that the carers arrive at the appropriate time. I may add that I would highly recommend Home Instead so anyone looking for care at home. Yours sincerely.- Sheila W

Dear Sadie Not very good at putting on paper what I feel so please correct as necessary. I have been using Home Instead since February 2011 and am very happy with the service I receive. I care for my 97 yr old mother and have had the same carers almost from the start which is so good as my mother's face just lights up when she sees them, they are so lovely and caring. If for some reason I cannot have my usual carer Sadie will come with a replacement and introduce her to Mum and me which I think shows how much they care about their clients. I have no hesitation recommending Home Instead. I feel the service and the carers they provide are excellent.- A T

I moved down from [another part of the UK] and I was a client of Home Instead Senior Care there, so it was only right I should use Home Instead Senior Care here. My CAREGiver is kind, efficient and very cheerful and I enjoy her visits. Home Instead Senior Care have achieved everything they said they would at the Service Call, they are reliable and I enjoy their visits each week.- E Thomas

I am happy to recommend [Home Instead Senior Care]. They have been providing care for my mother-in-law for two years now and more recently my mother. The girls are all very kind and caring and I have never heard anything but praise from both ladies. Yours faithfully - Gillian R

I can only say excellent, excellent and excellent. My key workers, H, K and G are great; they do everything I need them to do. They are reliable and I look forward to their visits each day. Home Instead Senior Care has achieved everything they said they would at the Service Call and I am kept informed of what is happening [and] could not ask for a better service.- William S

I am writing to tell you how happy I was with the service you provided for me and my wife. We started off with one visit a day to help make dinner. As my wife's needs changed you helped us to change our care package to suit our changing needs. This sometimes reached up to four hours of care a day.When [my wife] was unable to live at home the carers helped me to stay at home by doing the things I was unable to do like shopping, washing, ironing, preparing dinner, day-to-day chore and knowing that somebody was there to talk to.I found the carers to be sensitive to mine and [my wife's] needs and found them to be very trustworthy.If anyone needs the same help that we needed I would recommend that they speak to you about your services as the relationship between us and the company was very successful.- Jack G

It feels great to be on board with such an excellent company!- Home Instead Care Giver

Thanks for everything your service provides it has made such a huge difference to Dad. He never stops talking about the CAREGiver and the event she took him to. We hope there will be another event soon.- Mrs S D, Tameside

“They have been a great help to me, since receiving their support, my health has improved and I no longer feel isolated.”- Mrs N from Sandbach                 

Please continue to keep up the good work that you're doing in the community, it's such a valuable service and very much needed. - Mrs P, Topsham

They send suitable carers if all the agencies were as organised and efficient the country would be a far better place to live in”  - Mrs M from Winsford               

Everyone is courteous and helpful, I am completely satisfied so far.  The staff are always pleasant to deal with and respond promptly to my needs

- Mrs L from Middlewich           

Thank you for all you have done for them. Home Instead has made things a lot easier for us regarding our friends.- Friend of a client

Thank you for the beautiful card in memory of RB. The loving care in which you have provided for her in recent years has enabled her to live in her own home, as she clearly wanted. The dedication of the caregivers and the efficiency of the office staff combined to support our family and give a sense of reassurance in the knowledge that R was being professionally, yet sensitively cared for. As a family, we are pleased to have spent a wonderful Christmas Day with R. She quietly enjoyed the occasion, even joining in a game of cards, but her main contribution to the conversation was to recall, in some detail, her outing to the Pantomime with Home Instead – a lovely memory for her. Our sincere appreciation for your services.- Family of RB

Thank you for the beautiful card in memory of RB.   The loving care in which you have provided for her in recent years has enabled her to live in her own home, as she clearly wanted.   The dedication of the caregivers and the efficiency of the office staff combined to support our family and give a sense of reassurance in the knowledge that R was being professionally, yet sensitively cared for.   As a family, we are pleased to have spent a wonderful Christmas Day with R. She quietly enjoyed the occasion, even joining in a game of cards, but her main contribution to the conversation was to recall, in some detail, her outing to the Pantomime with Home Instead – a lovely memory for her.   Our sincere appreciation for your services.- Family of RB

Thank you all for your professional, courteous and sensitive care of my dad. - Mrs S - Wetherby

I would like to express my sincere thanks for the generous and dedicated care provided by your carers who looked after my mum for several months before her move into a residential home closer to where I live. Reliability, respect, awareness and warm regard for my mum was evident from day one. I never once doubted that mum was being well looked after by carers who were well-trained and genuinely compassionate. Mum really liked all of the carers but she was especially fond of Tina Allen and there was an obvious and sincere friendship between them. Tina was always on the ball and very proactive if she noticed any changes in mum’s health or her needs. She was genuinely kind. All of this was hugely reassuring for me. I would unreservedly recommend Home Instead for its professionalism, reliability, high standards of training and well-chosen carers –  you made a real difference. Thank you.    - Annie

I have found the care we have received for my father to be very good, and the girls are very kind and understanding, and nothing is too much trouble.  Dad has been so much brighter in himself and looks forward to them coming and having a chat after they have done their chores. I would not hesitate to recommend your services to other people (and have done so!).- Miss Smith, Wolverhampton

The Caregivers who came to see me put me at my ease immediately. I would wish Home Instead to attend to my care should the need arise in the future and would have no hesitation whatsoever in recommending Home Instead to anyone in need.- Mrs T - Toton

The service you and your staff provide is excellent and I would be happy to recommend it to anyone else.- Mr & Mrs B-T, Dormansland

  I can't thank Paul enough; he has been a wonderful carer to my uncle. Living outside of London makes it difficult for us to call in and keep an eye on uncle but Paul is always willing to go the extra mile and has even been kind enough to call in and do his shopping on his days off. When Uncle's bed needed changing Paul liaised with Argos, made all the delivery arrangements and then made sure that he was there to meet the delivery men. When uncle lost his mobile phone Paul bought a new one, had the old number transferred across and made sure it was kept topped up. Paul is a diamond carer and we are truly grateful to him.- Alan Holland

Sorry to have taken so long to thank you for your observations of Mum. It was really kind of you to take so much trouble. I had only expected a few short notes, so the detailed account was amazing. It was good to be able to see a different viewpoint from somebody who not only has regular contact with Mum, but who is not a family member so probably more objective. We feel that the regular contact you have with Mum has enabled her to build a good relationship and your care in assisting her to remain as independent as possible is beyond question.- Sue C Raunds

Dear Elaine and Mark As you know we lost Mum on Saturday evening after a severe stroke. I hardly know where to begin to thank you for what Home Instead did for Mum and for me. Everyone who knew her commented that the last year had been a 'golden year' for her. She had recovered from a fall (the reason I asked you to start to visit her) and was as happy and well as she had been in recent years, relieved of any fear of what might happened to her in the future, and look forward to the visits from her companion, and friend, Cathy. When Mum had her stroke, Cathy found her and managed her admission to hospital, staying with her for 7 hours until I could be contacted and travel. How alarming would this have been for Mum alone. She continued to visit Mum in hospital, who was pleased to see her and hear her voice. She provided support to me at this time, both practical and emotional, without which it would all have been much harder. You and Cathy made such a huge difference to events for both of us. I would certainly like to see your company prosper.- Abigail, East Northants

I will take this opportunity to say how pleased we are with the service you provide. Richard’s main carer, Nicola, is making a fantastic difference to the quality of his life and to our peace of mind. I keep recommending your organisation to anyone I talk to.- C Combrie

I am very pleased with everything and the quality of the care is to a very high standard. I’m enjoying getting to know my CAREGiver and sharing our past experiences.  - Mrs B, Peterborough Village

Just a note to say thank you to you all for all the help, care & concern you have shown to us over the last few months- Mrs L, Saddleworth 

Just a quick email to thank you and your staff, especially Helen for the card and your thoughtfulness shown to me and my family at this difficult time. It is much appreciated and a comfort to know that there are people who care.- Mrs B, Oldham

Just a little note to say thank you for the chance to work for the company. I have really enjoyed it. I will miss all my Clients.- SJ, Caregiver

Thank you so much for the opportunity to work with you all and for introducing me to so many lovely Clients.- M, Caregiver

We are overwhelmed by the care and support shown to our whole family.- Clients Daughter - Sleaford

I am extremely happy with the service I receive, I can't fault it!- Client - Grantham

I have been exceedingly happy with the service provided by Home Instead and I would be grateful if you could pass on my thanks to everyone there. They have been wonderful in supporting me in my efforts to keep mum at home.- Ms. P (clients daughter), Wood Green

I can't imagine what we would have done without the wonderful care we received from Phoebe, Irene and Pramudi. Their kindness and care was everything we could wish for. It meant so much to us and helped us through a very sad and difficult time for all of us.- Ms. B (clients wife), Hadley Wood

I would like to take this opportunity to thank you for the assistance given by all the carers over the past few months to my dear husband. Grateful thanks to all the office staff for their sympathetic assistance at all times.- Mrs. M (clients wife), Palmers Green

I would like to take this opportunity to thank you and your team for the care patience and understand you all showed towards my Mum in the care you provided, the carers that visited my Mum throughout the day not only helped her realise her wish in staying at home but also brought a small ray of sunshine into her house and for that I am very grateful.- Mr H from Cannock

The following nomination from our client Mr S was submitted to South Staffordshire County Council for The Dignity In Care Award. Wendy is supplied to me by Home Instead Senior Care Cannock as a carer & companion for my wife Margaret. Margaret has Huntington’s Chorea and is totally dependent for everything from her carer. Margaret was diagnosed with the illness approximately 20 years ago. I rely on carers to help me care for Margaret 24 hours a day. During the time Wendy has been coming over the past 12 months, Margaret has shown a lot of improvement both in health and spirit. This is quite against all that I was told could happen by specialists, doctor’s etc. The improvement is totally due to the consideration and kindness shown to her by Wendy. She has proved to be the main person who can look after all of Margaret's needs, both physically and mentally. This includes administering to her peg site, giving food and water in correct amounts at the proper times and recording everything correctly. Margaret is always kept clean and tidy and comfortable with a gentle ease that is essential for her condition. It is also nice to see the companionship that has built up between them both. Looking after Margaret's mind is vital to her well being, whether Wendy is reading, talking to Margaret or just laughing, the pleasure Margaret receives is very visible. There is something else which I would call dedication. Wendy fell on her arm and has been in plaster for about 8 weeks, recently the plaster was removed. Throughout all of this time, Wendy never missed an appointment and continued with all of her work undeterred. She turned up mornings, afternoons, evenings or any day of the week as we needed her, always with a smile, readily there to help. About four years ago, Margaret was especially unwell, everyone including family members said she must go into a nursing home. When I look at my lovely wife now and think how well and happy she looks, I give thanks to Wendy for making this happen. Mr S, Burntwood- Nomination For Dignity In Care Award

I would like to say a big thank you to Nick and his team for all the help and support you have given over the last few weeks. I have been greatly impressed by the standard of service that you have given, which has taken a lot of the pressure from me. I can't thank you enough.- Mrs H - Burton Joyce

Home Instead have been like a breath of fresh air after the other agencies we have tried. They are flexible and helpful and have adapted to provide exactly what we need.- Mrs D - Sunningdale

Today’s event was indeed a triumph, not just a success.  Your months of planning certainly paid off. The thing was, that it wasn’t just a formal open do, but the enthusiasm shown, not only by you and your staff, was echoed by your guests.- Guest of Open Day

In the last few difficult months of my mother's life she was given dignity, respect and all the time she needed with her personal care to ensure she stayed at home with my father for as long as possible. She was truly cared for and in her last weeks that care and support extended selflessly to my father and myself. My father is now enjoying the support of the same Caregiver - praise indeed for him!- Mrs G - Gedling

Thank you both for your help, it has been good to meet you. I know who to call if I need any further help!- Rev JC

Thank you once again for doing such a sterling job with Mum ...- Mr G - (Clients Son)

Thank you for all your help and advice, following the sad passing of my Uncle D...- Ron (Clients Nephew)

Home Instead looks at my needs and doesn’t just offer a set package. They do what I want and not just what others think I want! …- Miss H - Client

In taking on the responsibility for home care, you have gone above and beyond the call of duty. Dealing with the after effects of my mother’s prolonged hospital stay by providing warmth, encouragement, rehabilitation, proper nutrition and emotional support, Home Instead has proved itself to be at the top of the ‘A’ list of care agencies. The personal touch you have all brought to the role is not something money can buy, but seems to me an integral element of your philosophy as a company.I cannot thank you enough and I would recommend Home Instead to any and all potential clients without hesitation.- Mr D - Windlesham, Surrey

Many thanks to you all for your care, kindness and consideration whilst caring for mum.- Mrs R - (Clients Daughter)

I wish Home Instead had been around years ago, working for the Company gives me great job satisfaction, true variety and I support some fascinating Clients. The office staff are supportive in every way and committed to our philosophy 200%.- David W - Caregiver

Home instead provided care to my mum between September 2015 and March 2016 until she went into a nursing home. The care they provided was excellent.From the initial meeting with the Manager,who clearly understood the type of care we wanted for mum (who had advancing dementia) we were reassured that this was a company who provided quality care. The carers were kept to the same ones so that my mum was able to develop a relationship with them and felt safe and secure. From previous experience,other agencies do not go to this effort and send a variety of different carers in with different levels of skills -in short,they were awful. Although Home instead were more expensive,we knew this was because of the quality of care they provided and in my opinion they were more than worth this extra cost. The carers who visited my mum were fantastic and were kind and caring people,obviously in the right job. I believed they genuinely cared about Mum's welfare.

- Jacqueline M (Daughter of Client)

I am writing to thank you and your caregivers for the all the support and compassion you have shown towards my aunt and uncle who both suffer from Alzheimer’s. At the beginning of the year, I was considering residential care due to their confusion and forgetfulness, and an incident where my aunt overdosed on her medication. The care agency at the time was failing in their duty by sending a myriad of different personnel, which only added to their confusion. Home Instead was recommended by a friend, so I felt I had nothing to lose by making a quick phone call. Not such a quick call as it turned out. Within ten minutes you ticked all my boxes and I knew I was talking to the right people. After an hour we set up a meeting, and the rest is history as they say. It’s an absolute pleasure to deal with such professional, caring, trustworthy and kind people. I feel you have given my aunt and uncle a new lease of life, which I cannot, thank you for enough. I would not hesitate in recommending your company to anyone with elderly or vulnerable family members who require the peace of mind, as I do, knowing their nearest and dearest are being well looked after in their own familiar surroundings.- Mr Y, Chesterfield

I cannot praise this company enough for their professionalism and kindness when I needed care for my 89 yr old mother who was experiencing difficulties caring for herself at home. They responded immediately after my frantic telephone call, visiting me at home and going through the options available for my mother. They may not be the cheapest choice but the old adage of ‘you get what you pay for' certainly rang true in comparison to other organisations I contacted e.g. not phoning back, uncertain about what care they could offer, unsuitable times etc. The carer was introduced to Mum before she started, spending time getting to know her and the situation, explaining how she would be helping and how she could assist with dressing and preparing meals. Although Mum was reluctant at first to admit she required help, the carer's consistent attendance and kindness soon allayed the fears and she looked forward to her daily visits, enjoying the company and conversations. The fact that the carers visits where always for an hour ensured that it was not a case of in and out in 15 minutes with no time for companionship as suggested by other companies. The time spent with the carer meant that I could relax knowing my Mum was in safe hands. I would recommend this company unreservedly to anyone requiring care for either themselves or a relative and would like to take this opportunity to thank all the staff for their thoughtfulness, reassurance and attention to detail.- Mrs S, daughter of a client we supported every day in the morning.

I would like to say the biggest thank you from all our family. Your help and support at this time was exceptional. Words can't express what a difference you made, and the kindness you showed Dad was wonderful. It takes a special person to do the job you do. Thank you.- Mrs F

This seems a good moment to thank you all for the support, care, kindness and professional approach in all that you do. From the moment I first contacted you by telephone I have been able to rely on the services you provide. I knew I wasn't alone in caring for my Mum and that she would benefit from all you do.- S Cross, East Northants

I am very comfortable and feel very supported working with the Team, I like what Home Instead stands for, the caring attitude is felt by the workers as well as the Clients.- Charlotte, Budleigh Salterton

Tony and I are delighted with the relationship Sarah has made with my mother and we really appreciate both her friendliness and professionalism. She is excellent. We have been delighted with both the carers that you have found us. We couldn't fault them. Many thanks and good wishes, Jean.- Jean - Wandsworth

When my wife was diagnosed with a terminal illness last spring I was recommended to engage carers from 'Home Instead Senior Care' a Sawbridgeworth Company. Their loving care was more than I could ever hoped for. Nothing was too much trouble or beneath their care as they cared for (tended to) both of us. Their view was “IF YOU HAVE A NEED WE WILL DO IT”. Because of their gentle and constant attention I was able to keep my wife at home to the end, until she passed away. This was the desire of both of us. Thank you HOME INSTEAD SENIOR CARE for all you have done, and continue to do, for me. Thank you. May 2012- Mr Burton

"Trying to ensure a high standard of care is provided to an elderly parent can be a minefield. Until we contacted Home Instead we had previously employed two organisations who were unable to provide staff continuity, reliability or staff who were sufficiently well trained. Home Instead has been a really refreshing experience in comparison. The Manager took time and care to really try and understand our father’s needs and to match him with Sue, his carer. Sue provides an excellent service by taking time to talk to and listen to my Dad; she is trained in how to work with people with dementia so understands how to relate to him. The Manager is regularly in touch to let us know if there is anything we need to be aware of, meaning we have peace of mind. Dad has regular company when the family are working and unable to be there as often as we would wish, which is reassuring for us. Home instead takes a truly thoughtful and personalised approach to elderly care. I could not hesitate to recommend them."

- Mrs W, Maidenhead

My mother and I have had excellent service from Home Instead. We have found the staff really care. My mother looks forward to the visits as giving her some real companionship as much as the tasks they do for her. I have found Home Instead excellent in keeping me informed, forming a real partnership in care for my mother.- Mr R, New Malden

I found that the carers were caring, helpful and willing to perform all the tasks I asked them of them.- Mrs PG

'Thank you to everyone concerned - I look forward to Thursdays - I had forgotten how good it feels to be out and about!'

'B's affection for me is reciprocated.  I always look forward to her visits.  She is like another niece to me.  I have completed a review form for Home Instead, Salford and gave full marks.  Home Instead is a much appreciated service.  I would like to particularly thank Michelle who is always helpful and kind.'

- Client

Just wanted to say thank you to the team for helping my dad this morning - I was told by the emergency services what a great team you are!

- Clients family

Thanks for your hospitality - you are a great team.  It was a pleasure working with such an interested group of people.  I look forward to returning.

- Trainer

I feel certain that your visits are making a positive effect on his day.  We are so pleased.

- Daughter

Just wanted to say that Nan really likes chosen CAREGiver and she felt comfortable with her.  I think she would like her on a regular bases.  I must admit - I think the CAREGiver had an excellent manner with Nan - thank you to you and your team!

- Son

As my wife's condition has gradually deteriorated due to Alzheimer's. Home Instead Senior Care (Southampton) has responded magnificently to her changing needs. Her allocated carers provide quality care and friendship to her - they frequently manage to get a response from her when I am unable.

- Terry O (Husband of Client) - October 2016

Happy with service and support. All CAREGivers are always nice and helpful and everything is working well.

- Janet H (Client) - Oct 2016

Great CAREGivers supported by an empathetic, respectful and supportive office team. Nothing is too much trouble - Doncaster staff are AMAZING!

- Mrs L, Doncaster

Many thanks again for all your help, Nisha. We are all greatly relieved that you are there for mum - it's a big weight off our minds, to know there will be regular local help at hand, and I know it will make a big difference to mum's quality of life.

- Client's Daughter

Just to let you know mum was delighted with Iska's visit on Wednesday. I spoke to her soon after Iska had left, and she sounded the happiest and liveliest I've heard her in a long time.

- Client's Daughter

Home Instead Senior Care have rescued my family twice in the last year. They have combined a very professional approach with a very caring and considerate approach. And they have never been patronising to either of my parents. I would not go to anyone else.- A Etkind

The girls were always friendly and cheerful which made such a difference for my wife. They were very careful and professional in the way they carried out a difficult job at times.- Mr JL

The care given by Paula, who became my Fathers regular carer, went far beyond and above what would have been adequate.  I only wish I could have persuaded my Father to accept a regular carer sooner. I also appreciated the flexibility of having his carer visit him in hospital and the Nursing home, to provide continuity and familiarity while he adjusted to residential care. I have been more than satisfied with all you have done!- Mrs LD

The Caregivers were always pleasant and paid attention to detail. They were liked by my Mother.- Mr NT

Thanks very much for looking after my mum in the last weeks of her life, you really are providing a fantastic service as I know she really did appreciate all you and your carers did. Many thanks.- Mr M - (Client's Son)

Thank you Home Instead for being so flexible and supportive to my mother-in-law.  Home Instead is light years ahead of the other care company she has used.- Mrs M, Wolverhampton

“Your caregiver’s great attention to detail, cheery nature and genuine caring abilities are all deeply reassuring for the family living so far away”  - Sian 'I' (Father has Alzheimer's Disease)

I have been very pleased wtih the service received from Home Instead. All the carers have been wonderful and very caring. As a result I would definitely recommend Home Instead to friends!

- Mrs S, Elmstead Market

You do what you say you will do at the times you say you will. The care was very good, my father was very happy

- Mrs C, Chelmsford

I felt reassured that my uncle had a good company visiting who he could trust and know his wife Grace was being well cared for. We did not have this with the previous company

- Mr K, Tiptree

One of our team of CAREGivers, T, turned my husband John's whole mood around when she last saw him and John was more like his old self. You have an excellent team and they all deserve medals and gold stars

- Mrs C, Kirby Cross

Many thanks for your wonderful care, our commendations to you all.- Ms M H

I am a retired nurse of 40 years plus in the NHS, and I am writing to say how impressed I was with all your CAREGivers who cared for my husband John in June 2012. They made life much easier for John and myself and made his last days very comfortable with their efficiency and tender loving care. It was a pleasure to have them in the house, I do not know how I would have coped without them, they are worth their weight in gold. June 2012 - Thank you 

I just wanted to thank you for the first rate and professional care you gave Dad, you were all amazing, thank you so much.- Mr S

From our very first contact with Home Instead seven months ago right through to the present day we've been highly impressed by everything: thorough professionalism, comprehensive understanding of needs, constructive approach, friendliness, superb communication, immediate response to unexpected events, 'can do' attitude, willingness to 'go the extra mile', flexibility of scheduling and - by no means least! The quality of carers provided for our cousin, who has dementia and lives in Chesterfield. It's a great relief and comfort to us, knowing that our cousin has such capable, consistent and genuinely-caring support, which is especially important because he has no relatives in the Chesterfield area.- C and D C, York

Since Home Instead have been helping my Mother, my stress levels have fallen to "1 out of 10" - they were previously "11 out of 10"!- Mrs D (lives in London & her Mother lives in Llanishen, Cardiff)

Home Instead have provided a courteous, efficient and professional service to my father who has always appreciated in particular their fastidiousness in respect of time keeping. The organisation has been responsive to our changing care needs, accommodating a dramatic extension and reduction in cover as required. I have also appreciated that Home Instead are readily accessible by phone to answer any queries, concerns or to respond to additional information from their clients and family members. All e-mail correspondence is answered promptly. They have been careful to check that my father has been happy with the individuals providing the care and the service generally and I have been confident that I would be kept informed of any concerns which arose. Home Instead is an organisation whose services we can definitely recommend.- Mrs W L

I simply cannot say enough about Home Instead, the service is very efficient and the CAREGiver is always on time.- Mrs C, Market Deeping

Dad and I would like to say a big thank you for everything during this past year and me especially. His long term carer, Dawn, was good with Dad. They made a good team and he misses her desperately. Once again thanks to all.- D & Tim, East Northants

I would like to thank all the carers who visited my Mum especially Carol who treated Mum as a friend and vice versa. It was Mums first introduction to being cared for by an agency and she couldn't have asked for any better service. I knew that she was in good hands, which put my mind at ease, when I knew they were there every morning! Thank you.- Mrs BH

We required temporary care to enable my elderly mother to attend her grand-daughter’s wedding and weekend at Wood Hall. Excellent, caring service.- Mrs B – Daughter of client visiting Wetherby

Thank you – you took the pressure out of a very difficult situation for us. It meant we could concentrate on mum without having to worry about dad. Thank you so much.- Mrs C - Wetherby

Everything worked very well and the service was superb. It gave me a lot of reassurance knowing my mother was in good hands and with caring staff. Many thanks.- Mrs H – Daughter of client in Wetherby

I feel very comfortable with my carer. I feel she would be good with any needs I might have now or in the future.- Mrs G – Collingham

A caring personal service in the comfort of your own home – ideal.- Mr U – Son of client in Collingham

Mum loves seeing her carers each day. They are all lovely ladies who show mum so much kindness and respect.Whilst doing their job with absolute professionalism. They make time for a good natter and joke with mum which she loves. Nothing is too much trouble for them. They are easy to talk to. They are mums "girls" the familys "lifesavers" They make our job of caring for mum so much easier. To us they are angels - Mrs J Cartridge

- They are Mums Angels!

Home Instead at all times combined efficient, reliable and professional care with a very kind and personal approach-being a friend rather than simply a provider. In addition, we particularly valued the resourcefulness and responsiveness when problems arose or became unpredicted. You and your staff were always ready to go the extra mile-over and above the call of duty.- Mr S. W

I would like to thank you for the prompt response to my request for support and the professional manner with which your high quality care was provided. It played a significant part in helping my mother recover from her illness. We feel we now have a company we can turn to should the need arise again in the future.- Ms T

Throughout I found your services outstanding. The response to immediate/urgent help was supreme.- Mrs T

My father-in-law was struggling with his day to day life, due to ill health, and was relying more and more on his sons and their families. The families have their own difficulties, disabled children, ill spouses not to mention work. After initial reservations, we arranged for Home Instead Senior Care to attend, we are very impressed with their professionalism and great attention to detail. The girl who first came was really nice and put us at ease. We now have a regular lady and she is absolutely fantastic. Nothing is too much trouble even on days when my father-in-law is grumpy, she is still happy and smiling. Mr father-in-law is very settled and very well looked after. It gives us all peace of mind to know that if we unable to call in someone is looking after him and this for us is invaluable.- Mrs F - Cotgrave

Your advice and practical help was supportive from the word go. We were anxious about keeping our Mother at home but this was what she wanted. Your services enabled us to do this with reassurance and confidence, with the added bonus that our Mum made some new and valuable friends along the way - something we just could not have anticipated. Your relaxed and friendly approach enabled a very independent woman to accept the help she needed. Looking back, its hard to explain how glad we are that we chose you to help when we did and we shall remain forever grateful to those who helped her and befriend her.- Lesley

Home Instead provide the care that I would like to give to both my grandmother and Mother in law if I were able. I never thought that I would be able to engage services that meet my high expectations. The carers have a loving and caring attitude to their work. They should be highly commended for their enthusiasm, empathy, patience and their ability to go the 'extra mile' to provide such high quality care. - Mandy

Very happy and satisfied with the professional standard of care services offered by Home Instead. Struck up an excellent rapport with Caroline. - Mr RC - Bedford

We were so lucky when Home Instead came along when they did, and since then we have been stress free, it has worked out very well, it is a wonderful service.- MB, Edinburgh

Sally has enriched my Mother's life, Kerry is very helpful. I am so grateful I have these 2 ladies to care for Mum as I cannot be with her enough- Vanessa

I have been very happy with the present CAREGivers, they all show an understanding of my Mothers needs and deal with her problems in a respectful and professional manner. The company have been very helpful matching CAREGivers to my Mother. Thank you for your ongoing support.- Maureen

I would like to say thank you to my carers who are wonderful. The service I receive is 100% and I really appreciate all you do.- Mary

Home Instead have been fantastic helping my Mother. She looks forward to their daily visits and without their care she wouldn't have been able to stay at home. They always keep me informed and are there to help in an emergency. I hope when I get to 84 there will be a Home Instead carer for me! Thank you again.- Ms J H

Ameila is excellent in all ways. I would recommend your organisation to anyone.- Mrs G.

With the previous company the carer was always late and it was not always the same one, now I have Rachel (through Home Instead) who is always on time and we get on really well. I look forward to seeing her every week and I am very happy.- Mrs S, Peterborough

My CAREGiver made me feel at home and ease right away and I really enjoy the regular company.- Mrs M, Hampton (Peterborough)

My Mother was a client of Home Instead Senior Care for 18 months until July 2011. The care she received enabled her to remain independent in her own home until the age of 92 years and it was only as a result of a fall that she was assessed as needing 24 hour care. The CAREGivers who attended my mother showed tact, understanding, patience and professionalism to the highest degree and were a credit to the organisation. The care that my mother received was exemplary. On the organisational side it was rare for anything to go wrong. The exceptional circumstance when a CAREGiver was late was generally due to unforeseeable events such as a previous client needing extra time. My mother's care needs gradually increased from once a day to three times a day and the office did everything possible to ensure that my mother was attended by the same very small group of CAREGivers. No time was deducted for travel and paper-work which meant that my mother received care for all the time that she paid for. Office staff members were easy to contact when necessary and both they and the CAREGivers were a pleasure to deal with.- Dr J. June 2012

Home Instead Senior Care's staff always seem willing to go the last mile in doing whatever is necessary within their agreed remit, as soon as it is necessary. Apart from organising our mother's weekly shopping and latterly her domestic cleaning, they have consistently managed to uphold her dignity while ensuring her safety. For example, they have helped to buy for her a new microwave oven, electric heaters, clothes and many other necessities as necessary to keep her going in her own home, with our full and prior agreement. While they have worked very hard to ensure continuity of contact with our mother, so that she sees as few 'new faces' as possible in order to save her further confusion, their exceptional staff maintain regular and informal contact with us to tell us about her well-being, which gives us considerable peace of mind. They have been wonderful in making sure she knows when her various local out-patient clinics and dental appointments are, offering her transport as necessary to ensure she has full access to them.- Mr DT June 2012

Home Instead Senior Care has been a vital part of our lives for such a long time. Without your support my parents, both aged ninety four, would not have been able to remain in their own home for as long as they did.- Mrs J June 2012

I think you are a brilliant team you can have a laugh with you all and Lizzy and Sharon who are with Grandma now are brilliant and I am happy.  Thank you- Mr E, Clients Grandson

I am impressed by your genuine values, ethics and that you actually really care about both clients and staff.  Not like any other employer I have ever worked for.  I hope to be able to stay with you for many years.- CAREGiver, Miss R

As mother became more housebound and dependant on the family for care and support, it became obvious that we had to introduce something different into mothers daily routine. Home Instead proved to be an excellent choice, the 'companionship' service proved to be just what was needed and as time moved on Diane, Mothers CAREGiver, proved to be more than a companion to mother extending her tasks and will always be a family friend. Home Instead was just the service the family needed to give mother the best care at home and we will always be grateful to the Home Instead team.

- Mr O - Clients son

My mother was absolutely delighted ... so kind but professional, caring without being overbearing ... the best carer she has ever had ... just knew what to do to help.- LC, Edinburgh

Excellent service. Since Mum started to receive care my husband and I have been able to go away on holiday, knowing that Mum will have company every day.  Mum looks forward to seeing her CAREGivers every week.- Mrs McG (Clients Daughter)

Home Instead has made a big difference and taken a lot of pressure off everyday tasks. Her present Carer has a very good relationship with Mum and anticipates her needs well and is very caring.- Mrs M - Nottingham

I would like to say a big thank you for the care my Aunt has received over the last couple of months; it's been a relief to know that she has been in good hands.- Mr K. E. (lives in London, his Aunt lives in Rhiwbina)

I am extremely happy with the service that my mother has received from Home Instead. My mother has always had the same two people visit who are lovely, they have never been late and have proven themselves to be flexible and reliable.- Mrs P W

Thank you so much for helping out at such short notice, I appreciate how you put yourself out for me and I'm very happy with the service that we receive.- Mrs J.C.

Very impressed by visit from @HomeinsteadWLC who understand how torn you can be between time spent being Carer and rest of life. Loved Ma!-  Mr P, Rainford - Tweeted.

So far everything is wonderful, the CAREGiver and Mum get on very well and we are both very happy with the service.- Mrs H, Hampton

Though sadly we did not use Home Instead for long, our experience has been excellent. The company was efficient, very caring and certainly went the "extra mile". The staff were endlessly patient and understanding of the difficulties involved when working with elderly people. They were always pleasant and helpful. I can't recommend them enough.- E.M.

Overall I am very happy with the care Home Instead have provided so far & I hope it will continue. I am particularly pleased with Richelle Clark (Care Manager), who always is very prompt in replying to my e-mails and manages to put my mind at rest when I have had any anxieties. I also appreciate that scheduling the care is always dealt with to fit in with my travel arrangements.- Mrs Suzy W (France)

H was marvellous! She worked well with Mum- my husband and I were impressed with how she hit the ground running so to speak. H even had Mum at Church before I got there on Sunday and she looked lovely! Thank you so much for getting the right person for Mum. It was so comforting to know that Mum was in good hands while D was away.- Mrs S.L.

A huge thank you to you and all your team for your kindness, help and flexibility in looking after my lovely sister W.B. With your help W was able to stay at home which was her dearest wish. All your carers were first class but I would particularly like to mention S who I spent much time with. It's amazing how quickly your care staff became part of the family and W loved their company.- Mrs A.H. Cheam

Thank you so much for the care your team are providing for me. S and N are two of the kindest women I have ever met.- V.S. Sutton

Please convey my thanks to all your staff, especially A and L, for their help with B, particularly over the over the last few weeks. I have been very pleased with the service that B has received and would not hesitate to recommend Home Instead to others that require care in their home.- Mr P F B Carshalton

I feel I should write to you to thank you and your staff for the wonderful help you have given me. All four ladies that have been involved, C especially, have made my recovery from major surgery easier and more pleasant than it otherwise would have been. They adjusted to all my whims and I am most grateful to you all.- Mr M W H Cheam

Dear A, Thanks for the update. I have noticed an improvement in Mum in the last few days. I think now that she is getting the added care and attention in the afternoons it is making a difference, along with the excellent service provided by yourself.- Mrs P. C. (Australia)

Thank you for sending such a lovely carer to Mum. She liked her very much and I found her most efficient and helpful.- Mrs G. T. Sutton

I would like to take this opportunity to say how impressed I am with the swift and efficient service that you and your organisation have provided to give help and companionship to my Mum F T. You were able, in under a week, to visit and assess Mum's needs and introduce and place A, her Caregiver. Mum has gone from being doubtful and sceptical about receiving care from outside of her family, to being very happy and satisfied with your service and she really looks forward to A's visits. Thank you very much for your care and attention to detail with regard to Mum's needs and I really appreciated your contact to keep me informed and updated in the early stages of "the match." We have been very satisfied with all the help you have given so far, many thanks. We have been very satisfied with all the help.- Mrs C.O. Carshalton

We are so impressed with all the carers and the fantastic job they are doing. We really can't thank them enough for all their time and dedication - it has made a huge difference to Rosemary, the family and friends.- Mrs K.K

I just wanted to acknowledge all the superb care we have received from Home Instead over the past year... All the carers have shown great respect to both my parents and treated them at all times with dignity, enabling them to stay in their own home. - Mrs S (Clients Daughter)

I don't know what I would do without Home Instead. - Mrs E (Clients Daughter)

Thank you for taking me to my hospital appointment at the last minute. I am very grateful for all your help.- J B

I met Tim, who visits my Father this afternoon. Tim seems a really nice person who is very comfortable in his own skin. He works really well with my Father. Smiles all round!- MK - Client's son

I wanted to take the opportunity to say how pleased Mum is with the care she is receiving, and happy with the carers who call. I haven't met them but Dana and Valerie always get a special mention so thank you so much. It is good to know she is being well cared for and still able to stay at home. - Mrs H (Clients Daughter)

Your carers are dedicated and well-trained and clearly, you are caring employers who I would have no hesitation in using again in the future, or recommending to friends and acquaintances. - Mrs E (Clients Daughter)

Thank you so much for the care you have taken with Dad. You have "lifted" him each day. It has made a difficult time possible! - Mrs H (Clients Daughter)

Just to say a big thank you to you all for the very enjoyable Christmas party that you arranged for everyone. I'm sure we all had a very good time, thank to all your hard work. - Mr and Mrs C (Client and his Wife)

Thank you again for your wonderful support and care you are giving to my Mum- she is doing amazingly well. - Mrs S (Clients Daughter)

The family would very much like to express their appreciation of the care you have taken of our parents, particularly over the last few months. From the beginning you have been hugely accommodating, meeting us a few times before care was implemented and introducing us to the main carer Kate, who has taken such excellent care of both my parents. Even when scheduling was very complicated, you managed to meet our needs brilliantly and show great flexibility. All the carers who have visited our parents over the last four months have been highly skilled and very respectful of both our parents. We would also very much like to mention that Cathy Dyer has always incorporated our changing needs superbly and has given some very useful and pragmatic advice. We hope that it will be some time before we need to employ a live-in carer but when the time comes, we have every confidence that Home Instead will provide an equally smooth service then too. Thank you so much for making the care of our 90 year old parents so much easier and worry-free!- Mrs S (Clients Daughter)

The agency and the most wonderful male carer, Andrew, have enhanced my life. Once a week I am now able to go out for a few hours with no worry and my husband is able to enjoy the company of another male instead of all my girl friends. All the staff I have met or spoke to have been most pleasant and helpful. - Mrs M (Clients Wife)

I feel now I have Home Instead Senior Care that I can stay in my home. My Caregivers are always on time, reliable and friendly. - Mrs G (Client)

Wendy has been an invaluable to my Mum over the last 12 months... As well as the level of service I was also impressed with all the records that are kept and the attention to detail. - Mr D (Clients Son)

The carer knows exactly how to manage my mum, who can be difficult at time, and mum always enjoys herself. We are so pleased with the service that we are now adding another regular slot each week. Furthermore Home Instead helped me out on a last minute care need with less than 24 hours notice. Great Service!- Mrs T (Clients Daughter)

Home Instead are attentive, supportive and ready to listen to my problems at all times. I find them very understanding and helpful. - Mrs Y (Client)

I have been very satisfied with the care provided for me. All the care providers have been very kind and courteous. All the arrangement made by Cathy were excellent at the beginning of the care. Having Debbie, Sarah and now June has made it easier for me to cope and they have encouraged me a great deal.- Mrs T (Client)

I have found all the staff at Home Instead to be efficient, considerate, helpful and kind. I am happy to be one of their clients. - Mrs W (Client)

The care for my friend has improved significantly since Home Instead have taken responsibility for her day to day needs. The obvious improvement has been in her appearance, her home surroundings and being taken out for the occasional shopping trip. These plus visits to the local hairdressers and other places have all contributed to her quality of life. Despite her great age she possesses a lively and enquiring mind that need stimulating and the extended care now provided gives every opportunity for that to be addressed. The team of carers, now provided, have in their various ways complement her care needs and have her best interests at heart, chief among these is her independence and over arching need to stay in her own home for as long as possible. Home Instead has made this possible.- Mrs M (Friend of Client)

We have found that Home Instead is particularly user-friendly. The company is easy to contact and quick to come up with solution to problems. My father's carer arrives early to organise and stays to tell us how these activities were enjoyed. Regular and continuing checks are made as to the suitability of the carer and this is reassuring. A very professional company!- Mrs Mc (Daughter of Client)

Home Instead is an extremely friendly & reliable organisation able to give a personal service. We have an excellent rapport with our caregiver.- Mr A (Client)

Home Instead senior care has provided very caring and professional support for my husband. All the staff, both administrative and caring that I have encountered have been friendly, confident and efficient, all without being "Starchy"  They are always ready to give time to discuss any problems and this listening ear is very important, especially for long term carers. - Mrs G (Clients Wife)

Home Instead has been of great assistance with providing carers for my wife's rapidly changing and unpredictable needs. Home Instead has given me the confidence that they will be available with a reliable solution to a problem, such as providing care at very short notice to allow any multiple of things. Carers have been pleasant and competent giving friendly help to an old person finding it difficult to adapt to new circumstances. - Mr L (Clients Husband)

We would like to thank you and your caregivers very much indeed for the wonderful care given to Dorothy since February 2011. Without this care we could not have managed to keep Dorothy in her own home for so long. All your assistance has been very much appreciated.  - Mrs S.G

The support I have from Home Instead is wonderful. I could not be happier.- Mrs S W

I'd like to say a big thank you to the CAREGivers. My sister seemed more content and able to have conversations, it was wonderful. To see her personality still there is a great comfort to the family when we are so far away.- Mrs H, Balsall Common.

I found your team very caring, supportive and professional and it gave me peace of mind. We couldn't have asked more for dad - it will never be forgotten. Living a fair distance away I didn't have to worry, I knew I would be contacted if needed.

- Mrs S, North London

I can't thank you and your team enough for the wonderful service and level of care we have received from you. You have been endlessly patient, flexible and I couldn't be more impressed. I wouldn't hesitate to recommend you to anyone.- Diana R

I recommend Home Instead Senior Care. My regular CAREGiver arrives consistently on time and the overall service exceeds my needs.- Mr K P

It was a great relief to find Home Instead through recommendation. They have really lived up to their promises and helped us a great deal. My father is happy with the care and support he receives, given at the times that suit him.We are very grateful for their friendly, professional approach and to know Dad is being so well looked after and supported.- Mrs T - Carlton

Home Instead Senior Care have been very caring, respectful and professional in meeting all my needs. My CAREGiver has always arrived promptly, at the mutually agreed time, and has always been very conscientious in all she has done. I have no hesitation in recommending Home Instead Senior Care.- Mr W - Radcliffe on Trent

Thank you for the professional and attentive way you cared for Mrs G during in last few days.- The ODDFELLOWS

  The carers you have supplied me with, especially Eulanda & Janice are absolutely superb. They cared for me wonderfully and I could not have asked for anyone more keen, helpful and considerate. John- John from Wandsworth

I would like to thank all of you for the happiness you brought to my dad, J D over the past year. His visit with R to the WWII Christmas Afternoon Tea was the highlight for him and he never stopped talking about it. He always loved his trips to the pubs and tea rooms, with a lady on his arm and always talked about his day trips out. The world is an empty place without him, but he is with mum now. Without your support and companionship he would have been very lonely. Thank you all from the bottom of my heart, Love SD and family- SD and Family, Marple

I would like to thank all of you for the happiness you brought to my dad, J D over the past year. His visit with R to the WWII Christmas Afternoon Tea was the highlight for him and he never stopped talking about it. He always loved his trips to the pubs and tea rooms, with a lady on his arm and always talked about his day trips out. The world is an empty place without him, but he is with mum now. Without your support and companionship he would have been very lonely. Thank you all from the bottom of my heart, Love SD and family- SD and Family, Marple

Thank you to you and Ellie for taking good care of my mum and dad whilst I was away, Mum really enjoyed meeting Ellie and found her extremely willing and helpful.- Mrs C, daughter of client

I haven't worked here very long, but I am enjoying what I do. The team are very approachable and friendly and are always available for a chat or advice- CAREGiver Mrs T

I really enjoy being employed by Home Instead. I have found that since being with yourselves, that it's very rewarding in terms of communication, friendliness and considerable understanding. All the staff are superb in their roles, which they do extremely well, and I hope to continue to work for Home Instead for a long time to come. I have never come across such a well established care business who delivers what is needed.- CAREGiver, Mrs G

Thank you all so much for the love and care you gave to Tony, it was much appreciated by us all.- The Bilson family, East Northants

Since working for Home Instead I have been very pleased with the way that everything is done. Compared to other companies, I feel that the client comes first and that there is time to do the job properly. I now have job satisfaction that was not there with my previous company.- CAREGiver Mrs W

This is a great company to work for, always there to help and very easy to talk to about anything.- CAREGiver, Mrs G

I would like to thank you all for your care of my Mother during her last few weeks with us, which enabled us to keep her at home. Thank you all again.- Beryl H

"I am bowled over by how good the carers are and how good the service is.  It is like having two more members of the family."- H.S.

Thank you for your support and help in recent months and for your caring response following my Father's stroke, it is much appreciated- Anne H -Sept 2012

Symone has been a constant support to us and we simply cannot recommend her services highly enough. Symone and her team provide a reassuring, constant and consistently high level of assistance.There is nothing ever 'too much trouble' for Symone and her team and we are constantly pleasantly surprised by the proactive approach they take with regards to my father's health and general well-being and the suggestions they provide. Quite simply, we can't imagine what we would do without the care and attention of Symone and her talented, caring and dedicated team and heartily recommend them.- Mr Clarke

Home Instead Senior Care has been a vital part of our lives for such a long time, without your support my parents, both aged ninety four, would not have been able to remain in their own home for as long as they did.- Client

I would highly recommend Home Instead Senior Care to anyone who needs care in the home and who wants the highest possible quality care.- Client

The CAREGivers who attended to Mum showed tact, understanding and professionalism to the highest standard and were a credit to the organisation, their care was exemplary.- Client

It was a joy to be able to speak with some of your clients, with Home Instead I am sure many will have their lives enhanced for the better. I know what it means for them to be able to remain in their own homes giving them not only care in all aspects but companionship and also the dignity that they deserve.- Cllr. M.Saunders Mayor of Broadstairs

Not only would I reccomend you to others, I would tell them how good you are. Gold stars all round.- Client, B.Green Broadstairs

I think the level of care and commitment is quite extraordinary and I would like to congratulate you. I shall sing your praises where ever and whenever I can.- Clients daughter, L.R. Ramsgate

Please say a special thank you to the CAREGivers who Mum loved and trusted. I could not have managed without the support of a great team, especially you Linda.- Dr. T. Margate

I was impressed with your detail to my father in law's needs. - Mrs C, Fleet

Zoe is wonderful, she could not be nicer nor more willing to help.- Mrs W, Farnham

I engaged Home Instead to care for my disabled brother whilst he was visiting from the United States. As I live overseas myself it was essential that I had the right level of care for him before I could travel back to the UK. My dealings with Home Instead were superb. They were professional, efficient, courteous and most importantly took time to listen to the needs of my brother. Josh, Andrew and the team deserve great credit for the way in which they approach their profession. I would not hesitate to use them again, or recommend them.- Chris from Jersey

My wife and I are absolutely delighted with the service we receive from Home Instead. The staff are wonderful. Thank you.- Mr S. Kenilworth

The care team that the Care Manager has put together at the Tettenhall location is nothing short of fantastic. All the carers that were looking after my dad were lovely people. It actually gives you faith that there are still nice people out there. The care provided was brilliant and was delivered in a warm and loving manner. I felt totally comfortable with my dad being in their care and entertaining him.- Robert B, Wolverhampton 

I am delighted with Home Instead, since you have cared for my 94 year old mother. She has had a new lease life which is wonderful. She has formed a close bond with her carers. I would and already have recommended Home Instead without any hesitation.- Mrs H Daughter, Aigburth, Liverpool

You truly are the Rolls Royce of care, keep up the good work it is going to be so needed.- Mrs J, Newton Poppleford

I was pleased to hear how much he (Dad) likes you coming to him...'Very, very kind' is how he describes you...I am eternally grateful that we found you.- Mrs K.

I would like to thank you and your company for the excellent quality of care given to my father by your staff. My father is averse to any change in his routine but both members of staff we dealt with handled his reluctance with patience and expertise, and it is testament to their friendly nature and complete professionalism that my father very quickly felt at ease with them both. Having experienced the services Home Instead provide, I would have no hesitation in recommending the company in the future.- Steve S, Sedgley

I cannot praise my CAREGivers enough, they have become companions of mine and nothing is ever too much trouble, they are wonderful.- Mrs I, Peterborough City

Such a professional organisation. Excellent and so reassuring for us (as family members) to know that we could totally rely and trust that the help and care was of such a high standard. We would not hesitate to recommend Home Instead.- Mr C, Eye

Happy birthday to Home Instead Senior Care. Thanks to modern technology our youngest daughter and her husband introduced us to Home Instead when I needed a bit of help to look after my husband, in order to enable me to recover from a period of illness. We were pleased to meet Catherine, Care Manager, whom we found friendly and efficient. If I phoned her, she always makes contact as soon as possible, which is invaluable when some companies do not always see the importance of this. The two carers whom we have dealt with are calm, caring, interested in their work and that means my husband is in good hands. We enjoy our time away from each other, and I know that he is safe, and is spending a few hours with a person other than me. The continuity of the same carer is very important, because a relationship is built up over time. I have spoken to James twice, but have yet to meet him. I think that he has the right attitude to clients like us, who are in need of a support network. Best wishes.- Mr and Mrs A

My son and I would like to thank you all for a super service, we are very impressed and if we should require help again then I would be calling on your services again. The reason for needing your services was that my husband's carer was going on holiday and I couldn't manage on my own. The cover we had worked really well. My husband and his carer, Holly, got on exceptionally well. We were able to keep his regular routine which made a big difference to us all. Once again thank you very much for all your help.- Mrs H - Bingham

Problems with previous care providers were that carers did not turn up on time and on a few occasions did not turn up at all. Senior members of staff did not seem at all bothered. Home Instead listened to my needs. We receive regular contact with staff to ensure their services are being executed correctly. We appreciate their time and efforts and like the fact we receive one carer and that a good relationship can be achieved, unlike our previous provider who sent someone different almost every day. Nothing is too much trouble for Home Instead.- Mr H - Bingham

I just wanted to say how much I've appreciated the care and dedication you have all shown since you have been looking after my mother. It's made a huge difference to both of us during what has been a very difficult time.- Mr R, Fetcham

May we both say how grateful we are for your professional care for my Father in Law and that you indeed followed your original pledge of 'listening and accommodating' the client.- T S

I just wanted to let you know that my Dad died on Sunday. He celebrated his 94th birthday a few weeks earlier. Thank you for all the help and care you and the Home Instead team gave him and please do pass on my thanks to those who visited him. I will continue to recommend Home Instead going forward.- L H

My CAREGivers are brilliant and I thoroughly enjoy spending time talking to them.- Client, Alice

Sarah the CAREGiver has really been good, my mum sings her praises and say what a lovely person she is.- Mrs B - Aukland, New Zealand

I chose Home Instead Senior Care to care for my elderly blind husband when I had to be away for a few hours or just needed a break. I have found them to be a friendly, efficient and reliable agency whose care givers are lovely people who treat my husband with the same loving care as I would myself. They have quickly become firm friends while at the same time maintaining professionalism and integrity. They provide my husband with companionship and security, and me with confidence and peace of mind. - M S (Wife of client) 

The quality of care that you and your team have shown to my mother in the Cotswolds has always been excellent. You have been very proactive in dealing with situations that have arisen and have shown genuine care for my mother's welfare; she had become weak but with the encouragement of your CAREGivers she has eaten better and become much stronger. We would have no hesitation in recommending your organisation to others who need help looking after relatives.- Mr W, West Sussex

I would like to say a big thank you as well for all the help Home Instead have given me over the past few years in making my mother's life so much more enjoyable.- Carol H

Thank you for your service, Sarah is a gem.- Mrs I & Family - Cotgrave

I wish a very happy Christmas to all my carers and thank you for all you do for me. I would also like to add special thanks to Carole and Alice. I appreciate the little extra they always do for me willingly

- From a client

Symone and her ladies have proved to be an absolute God send. Carefully picked, they are reliable, friendly and are always happy to go the extra mile. With a deep understanding of what is required and a sensitivity to match, both my sister and I cannot recommend them highly enough. They always arrive on time; calmly help with preparation of meals, bathing, shopping and any other daily needs. A heartfelt thank you for your help without which my parents would not be continuing to enjoy independent living.- A W, Kent

I cannot recommend your company highly enough. At first, I thought you were rather expensive, however, I now know that your service has been way and above any other care company that I have experienced. Thank you.    - Mrs W, daughter

We have used other companies, they tended to tell us what we needed, we had very little say and they regularly rushed in and out. Unlike Home Instead, who respect and care about our actual needs, make time and treat us as individuals.- Mrs S, Ormskirk

My husband had such a fantastic time, all the four CAREGivers were lovely. We are more than happy to provide you or anyone else with a written commendation and we will be telling all our friends about your service.- Mrs B, Mere Brow

I was very lucky to find Home Instead for my mother. The CAREGiver who calls is 110% reliable and my mum thinks the world of her. I must also add that the service is absolutely superb. Thank you very much...- Mr C, Kenilworth

Thank you very much.  I would say that Dad is much happier and at peace with the world since your team started. Keep up the good work and thank you again.- Mr J, Farnham

We requested, from our previous agency, that only one or two carers should be assigned to Mum so that a relationship could be formed. Despite promises this did not happen. We then contacted Home Instead in Peterborough and they have honoured their promise of assigning one or two main CAREGivers to Mum. There is always a speedy and efficient response to emails and phone calls and all the staff are very approachable and friendly. Even staff at the extra care accommodation where Mum lives have commented on how improved Mum is. She is much more content and physically improved, thank-you Home Instead.- Mrs H (client's daughter)

My 92 year old Mother-in-law was very reluctant to have carers of any kind in her home, however when it became obvious that she could no longer manage she reluctantly agreed. She very quickly built up a strong rapport with her carers and came to rely on them. My only regret is that she did not agree to having Home Instead Senior Care earlier.- Mrs I (clients family member)

I found Carol my CAREGiver to be excellent in all aspects. I came to depend on her and at times she was a life saver. I can't speak too highly of her. I shall miss her company.- Mrs D.H

I work for the NHS and regularly see patients who need help to stay at home. Whilst I was visiting a patient one day I happened to come across a member of the Home Instead team who was providing care for my patient. Whilst I had heard about the quality of care with Home Instead, I was now seeing it first hand. Since then and when I see a patient struggling with their current home care provider, I would always suggest they give the Home Instead office a call because I know they will be really pleased with the change. I think we are in a situation where this kind of support is needed more and more.- NHS Community Matron, South Warwickshire - November 2012

Continuity and quality of service. Excellent attention to detail, very person centred. The care given is excellent friendly and always make me feel included and my choices are respected. Unlike other care companies I have experienced, Home Instead has been able to provide quality and dedicated carer to me avoiding embarrassing moments as with other agencies due to lack of 1 to 1. I am delighted with Home Instead and would recommend them 100% as a client with Parkinson's.- Brian J

Excellent Service!- JB

Your staff had a "can do" attitude and they didn't give up when the going got tough.  I felt that I could depend on them and trust them.  They are professional, skilled and very sympathetic and friendly to all.- LD - Client's Daughter

I have been very impressed with Home Instead Senior Care when they have been caring for my patients. So much so that I have invited a member of their team to my surgery to speak to some of my elderly patients. I know that people can struggle on by calling upon their families or friends to help, but it is so much better for them if they bring in outside assistance so that their families and friends are able to return to their proper role. Home Instead is the perfect solution to help people with their needs - from just a few hours to help around the home right up to 24/7 support for those with more critical needs.- General Practioner (Doctor), Stratford upon Avon - October 2012

It is a daunting experience to have an elderly relative who is unable to cope for themselves.  It's equally daunting to find people to provide professional care who not only have the right skills and experience but are also 'carers' in the real sense of the word. Unlike some companies, Home Instead avoids providing a package where the person being cared for has to fit in with the design of the package.  Instead they start with the needs of the customer and provide care that meets those needs in the best possible way.  This means that care is flexible and adapts to changing circumstances.  Home Instead spent time getting to know my mother as an individual so she felt valued and 'special'.  I have only praise for the high quality of care that Home Instead provides.- Mr MA - Buckingham

The service has been friendly and efficient. My mother is very comfortable with the care she is receiving.- Mr P - Wimbledon

Our carer was like a ray of sunshine. She was efficient in all aspects of requirements.- Mrs E.

Dear Maria Collins I would personally like to thank the staff who cared for my Father Mr NL of Dunstable, they were fantastic. Yours sincerely.- MH

Dear Maria Home Instead at all time combined efficient, reliable and professional care with a very kind and personal approach-being a friend rather than simply a provider. In addition, we particularly valued the resourcefulness and responsiveness when problems arose or events became unpredictable. You and your staff were always ready to go the extra mile-over and above the call of duty. So this letter brings warmest thanks to you all your team. Kind Regards.- SW

When I needed to arrange some care for my elderly mother in a hurry, Home Instead came out the next day to see what they could offer. From the outset the staff were punctual, caring and above all really patient with Mom and nothing has been too much trouble for them. For the last five months they have provided twice daily visits to help her take her medication, help with her shopping but usually just being there to have a cup of tea and a chat. When I can't be there, it is immensely reassuring to me to know that the same person each day is popping in to see that Mom is OK.- Neil B, Wolverhampton

I am very pleased with the care Home Instead has provided to my 98-year old mother. I have particularly appreciated the friendliness of the carers and the relationship they built up with mum. Home Instead staff have always been willing to 'go that extra mile'.- Edward, Wolverhampton 

Thanks very much for the care that you delivered for Peter. He got on very well with his caregiver, Susan, and we’re very pleased during his period of convalescence.- A C, Rushden

As I have heard different things about care agencies I realise how lucky I was to of found you, I cannot speak too highly of everyone I have had contact with.- Clients Daughter

I would like to say a big "Thank You" to the carer who helped me so much. She was marvellous - so efficient and always cheerful and I am going to miss her a lot. It was worth falling over and breaking my wrist!- Mrs H - Sunningdale

After a terrible experience with another provider who let me down late on a Friday (when I had to find care for the Monday). I contacted Home Instead who came out on the Saturday and they understood so well my mum's needs. My darling mum had dementia had dementia and needed constant care and Home Instead really understood her needs, they were kind and caring, they ensured it was mainly one person so a relationship was built up, after a few days my mum was calling out for Nikki as much as other family members, to me that showed her mum was happy and trusted Nikki. They came to see her in hospital, in the hospice and came to the funeral. I was so lucky that for those final few days that mum was at home, I had the help of Home Instead.- Daughter of Mrs G, Woking

My husband was not an easy patient and was resistant to care but the carers were always patient and good humoured and did their best to coax him into cooperating. If unable to help him they would turn their hand to anything to help me, from washing up, making beds, bringing in wood for the fire etc. If their hours needed to be changed these were usually rearranged with sometimes very little notice. I would have no hesitation in recommending Home Instead and, indeed moved to a Home Instead in Cambridge for help when we moved from the area because of Surrey Home Instead's consideration, personal service and professionalism.- From the Wife of Client who relocated

When my Grandmother needed care at short notice I met with a few providers and Home Instead shone above the others for their professionalism, approach and friendliness. My Gran has very much enjoyed having the help and support of your Caregivers who have always acted in a professional and friendly manner. I know my Gran has been very lucky in having the same Caregivers on a regular basis, routine and continuity are so important so thank you for that. I would strongly recommend Home Instead Guildford to anyone who is looking for care at home.- Mr K - Grandson, Surrey

"I would like to thank you and your team very much for arranging a very suitable carer/companion for my husband, B during his respite stay at Flint House. Goring-on-Thames. From the onset of my enquiry, I found you understood perfectly what our requirements were and felt very assured when you asked for details of B's lifestyle, likes and dislikes etc. We were also very glad to meet Wendy  beforehand, which reassured us for the week ahead. Wendy  was very attentive and cared for B perfectly, she maintained B's dignity at all times, was an excellent carer and a perfect companion and we would like you to pass on our thanks to her. We thank you once again for arranging such good care."

- Mrs H, Stafford

As everyone knows it can be difficult to find carers who genuinely care. Home Instead of Wolverhampton were recommended to me and I have found them excellent. My parents who are both in their 90’s and fiercely independent were very resistant to accepting any help; but within 3 weeks, they were won over and now couldn’t imagine coping without their carer. I have found it very easy to communicate with both the management and staff, everyone has been so supportive and prepared to go that extra mile, which for me is very reassuring as I live a long distance away from my parents.                                                           - Mrs M, South Wales

Home Instead helped our family through a very difficult time this summer. Reverend Derek was diagnosed with Prostate Cancer in Summer 2011, and undertook a programme of Radiotherapy over the following winter. Unfortunately this was unsuccessful and in early June 2012, Derek received confirmation that the cancer had spread aggressively and was now incurable. Derek was the principal carer for his wife, who has early stage dementia. Their daughter, got in touch with Home Instead following a recommendation from Macmillan nurses, to provide some companionship for his wife, help around the home and to give Derek a break and a rest as he was increasingly housebound. This was a great source of support and comfort for her. As Derek grew progressively weaker, our daughter, and her brothers asked Home Instead to extend their care programme to provide round the clock care for Derek to enable Derek to remain at home during his last days, with care supplemented by Macmillan nurses, Marie Curie Cancer Care and the District Nurses. Derek died peacefully at home in August, aged 78, just a year after initially being diagnosed with Prostate Cancer, and only just 11 weeks after the cancer was confirmed as incurable. Home Instead provided 24 hour care during the last 10 days. Derek's son said: “The care, support and sensitivity of all the Home Instead carers was wonderful and they responded very quickly to a rapidly changing situation, with enormous compassion. This meant that the family could be there for both Mum and Dad during Dad's last few days. The care from everyone involved, whether Home Instead, Macmillan, Marie Curie, District Nurses, GPs and specialists was first rate, and Dad died peacefully, at home, with the people he loved. He was at peace with what lay ahead, and it was a real privilege to be with Dad at the end of his life. Dad had written a couple of books, and the carers were such a key part of Dad’s end of life care that we gave each of them a copy of his second book “Oceans of Life” so that they could see what Dad was like before his illness, as a thank you for their support and compassion. We had a wonderful Thanksgiving Service for Dad at Emmanuel Church Barnsley where around 300 family and friends gave thanks for Dad’s life - fittingly some of the Home Instead Carers were there. The collection at the Thanksgiving Service raised £1,500 split between the family’s chosen charities – Macmillan Nurses and the Barnsley Hospice.” Derek's wife is now very settled at Christian Care Home in Kexbrough, where she continues to receive wonderful care is a safe, warm and loving care home.- Derek's Son Paul

Home Instead helped our family through a very difficult time this summer. Reverend Derek was diagnosed with Prostate Cancer in Summer 2011, and undertook a programme of Radiotherapy over the following winter. Unfortunately this was unsuccessful and in early June 2012, Derek received confirmation that the cancer had spread aggressively and was now incurable. Derek was the principal carer for his wife, who has early stage dementia. Their daughter, got in touch with Home Instead following a recommendation from Macmillan nurses, to provide some companionship for his wife, help around the home and to give Derek a break and a rest as he was increasingly housebound. This was a great source of support and comfort for her. As Derek grew progressively weaker, our daughter, and her brothers asked Home Instead to extend their care programme to provide round the clock care for Derek to enable Derek to remain at home during his last days, with care supplemented by Macmillan nurses, Marie Curie Cancer Care and the District Nurses. Derek died peacefully at home in August, aged 78, just a year after initially being diagnosed with Prostate Cancer, and only just 11 weeks after the cancer was confirmed as incurable. Home Instead provided 24 hour care during the last 10 days. Derek's son said: “The care, support and sensitivity of all the Home Instead carers was wonderful and they responded very quickly to a rapidly changing situation, with enormous compassion. This meant that the family could be there for both Mum and Dad during Dad's last few days. The care from everyone involved, whether Home Instead, Macmillan, Marie Curie, District Nurses, GPs and specialists was first rate, and Dad died peacefully, at home, with the people he loved. He was at peace with what lay ahead, and it was a real privilege to be with Dad at the end of his life. Dad had written a couple of books, and the carers were such a key part of Dad’s end of life care that we gave each of them a copy of his second book “Oceans of Life” so that they could see what Dad was like before his illness, as a thank you for their support and compassion. We had a wonderful Thanksgiving Service for Dad at Emmanuel Church Barnsley where around 300 family and friends gave thanks for Dad’s life - fittingly some of the Home Instead Carers were there. The collection at the Thanksgiving Service raised £1,500 split between the family’s chosen charities – Macmillan Nurses and the Barnsley Hospice.” Derek's wife is now very settled at Christian Care Home in Kexbrough, where she continues to receive wonderful care is a safe, warm and loving care home.- Derek's Son Paul

Home Instead helped our family through a very difficult time this summer. Reverend Derek was diagnosed with Prostate Cancer in Summer 2011, and undertook a programme of Radiotherapy over the following winter. Unfortunately this was unsuccessful and in early June 2012, Derek received confirmation that the cancer had spread aggressively and was now incurable. Derek was the principal carer for his wife, who has early stage dementia. Their daughter, got in touch with Home Instead following a recommendation from Macmillan nurses, to provide some companionship for his wife, help around the home and to give Derek a break and a rest as he was increasingly housebound. This was a great source of support and comfort for her. As Derek grew progressively weaker, our daughter, and her brothers asked Home Instead to extend their care programme to provide round the clock care for Derek to enable Derek to remain at home during his last days, with care supplemented by Macmillan nurses, Marie Curie Cancer Care and the District Nurses. Derek died peacefully at home in August, aged 78, just a year after initially being diagnosed with Prostate Cancer, and only just 11 weeks after the cancer was confirmed as incurable. Home Instead provided 24 hour care during the last 10 days. Derek's son said: “The care, support and sensitivity of all the Home Instead carers was wonderful and they responded very quickly to a rapidly changing situation, with enormous compassion. This meant that the family could be there for both Mum and Dad during Dad's last few days. The care from everyone involved, whether Home Instead, Macmillan, Marie Curie, District Nurses, GPs and specialists was first rate, and Dad died peacefully, at home, with the people he loved. He was at peace with what lay ahead, and it was a real privilege to be with Dad at the end of his life. Dad had written a couple of books, and the carers were such a key part of Dad’s end of life care that we gave each of them a copy of his second book “Oceans of Life” so that they could see what Dad was like before his illness, as a thank you for their support and compassion. We had a wonderful Thanksgiving Service for Dad at Emmanuel Church Barnsley where around 300 family and friends gave thanks for Dad’s life - fittingly some of the Home Instead Carers were there. The collection at the Thanksgiving Service raised £1,500 split between the family’s chosen charities – Macmillan Nurses and the Barnsley Hospice.” Derek's wife is now very settled at Christian Care Home in Kexbrough, where she continues to receive wonderful care is a safe, warm and loving care home.- Derek's Son Paul

I cannot sufficiently express my gratitude for this contact you have with my father & for your willingness to remain engaged with him - I know how busy you are...... Your agency has become an oasis of calm & efficient caring in what was for me fast becoming a situation I knew I wasn't handling very well! Please convey my thanks to your wonderfully patient carers, working alongside yourselves & for the progress you are clearly making with my father & step mother!- Mrs R D

The whole service is a lot friendlier than I thought it was going to be. Paula is always on time, is very helpful and I enjoy her visiting me. I am very satisfied with the service and I will tell others about you.- Mrs H. Gt. Harwood

Being confined to bed it is wonderful when the CAREGiver calls and I see their lovely pleasant face, they are always on time and quite often leave later than they should, it is just like a friend popping in.- Mrs C. Ramsgreave, Blackburn

The main change seems to be with Mum who is in general much more positive and able to cope. This is helped by the flexible way in which Home Instead works so she has been able to still feel in control of what help happens when. The choir is such a good idea and lovely to think of my Dad being able to join in with something he has always enjoyed. The relief in knowing that my parents have someone else they are confident to be with is huge and their quality of life (and mine) has improved greatly.- Alison, Client's daughter

Home Instead has been brillant. We were very wary of getting outside carers but you exceeded all our wildest expectations! Mum has loved the carers,and you have been calm, efficient and flexible.- Mrs P - West Bridgford

As a family we were highly satisfied with the service offered by Home Instead. The initial needs assessment was executed speedily, thoroughly and comprehensively. The evaluation of suitable carers was sensitively handled, and the eventual service provided by the carers was of high standard. This was the first contact between the family and Home Instead for temporary carers, and we anticipate returning again.- Mr K Northampton

Mum broke her arm, needed help dressing, was forgetting to eat and taker her tablets. Home Instead Senior Care relieved all the problems we were having. The carers are wonderful and Jo & I have been completely happy with them, their warmth and their flexibility. Home Instead & Nick, the Care Manager, are always easily accessible - no answer phone needed and always either answer promptly or call back immediately. Home Instead far exceeded our expectations of home care. We have and will continue to recommend Home Instead Senior Care.- Mrs B - West Bridgford

I cannot speak too highly of the quality of care and service I received and have already mentioned this to my friends.- Mrs D, Dover

Fantastic - we couldn't do without you!- Mrs M, Stelling Minnis

Home Instead has given us total reliability and sent the same lovely person to my Mum. We are delighted and feel that it is an outstanding service.- Mrs A, Barford

This is the second time I've had Home Instead, the girls are really helpful and willing to do what's important in your home. All the girls are friendly and make you feel special. I have recommended them to friends who are also very pleased with the service.- Mrs A-H

I would like to thank you for all your kindness to both my husband and myself. He always looked forward to his Friday nights. Thank you once again.- Mrs L - Ripon

(xx) has been excellent, kind, caring and observant of my needs. I enjoyed her visits. Many thanks.- Mrs T - Harrogate

I wish to thanks the carers and Home Instead for their efficient and reliable service and the care offered to my mother.- Mrs R - Harrogate

I always felt confident in the care given to my Mother, I was involved in every aspect of her requirements Home Instead delivered a perfect service with sensitivity and compassion.- Mrs EJS

I just wanted to say that we wouldn't have been able to keep him at home this long without you...You have all been wonderful and I thank you all from the bottom of my heart..- Mrs H of Bath

Local Home Care Providers Home Instead Senior Care were very sad to receive the news regarding the death of a much loved Lady. We were proud to be able to assist this lady in her desire to remain at home, sadly in July this year she needed extra support and she then went into Nursing Care. Flo as we knew her was a very active, lively and independent lady who was full of fun. Flo passed away on the 8th October aged almost 95 years old, Home Instead Senior Care feel that it was a pleasure and a privilege to assist Flo to remain independent at home, and were grateful to receive such a lovely thank you card from the family. Florence: 25/10/1917-8/10/2012- A Sad Farewell

Local Home Care Providers Home Instead Senior Care were very sad to receive the news regarding the death of a much loved Lady. We were proud to be able to assist this lady in her desire to remain at home, sadly in July this year she needed extra support and she then went into Nursing Care. Flo as we knew her was a very active, lively and independent lady who was full of fun. Flo passed away on the 8th October aged almost 95 years old, Home Instead Senior Care feel that it was a pleasure and a privilege to assist Flo to remain independent at home, and were grateful to receive such a lovely thank you card from the family. Florence: 25/10/1917-8/10/2012- A Sad Farewell

Local Home Care Providers Home Instead Senior Care were very sad to receive the news regarding the death of a much loved Lady. We were proud to be able to assist this lady in her desire to remain at home, sadly in July this year she needed extra support and she then went into Nursing Care. Flo as we knew her was a very active, lively and independent lady who was full of fun. Flo passed away on the 8th October aged almost 95 years old, Home Instead Senior Care feel that it was a pleasure and a privilege to assist Flo to remain independent at home, and were grateful to receive such a lovely thank you card from the family. Florence: 25/10/1917-8/10/2012- A Sad Farewell

Dear Home Instead, thank you so much for organising the support whilst I was away - my mother was absolutely delighted with the CAREGivers that you sent to help her.- Mrs E, Ilmington

The care we now have has no comparison with the experience we had from another care company and it was definitely worth making the change. I only wish we had decided to make the move earlier.- Mrs M, Stratford upon Avon

Many thanks to you and your team for all of the hard work and care which is being channelled towards our mother. It is very much appreciated.- Mrs F, Leamington Spa

I am quite happy and the Carers are helpful, I have already recommended to a friend.- Mrs F-Ruislip

"I am writing to say a big thank you to Home Instead for the care that you gave to my Grandmother over over the past few months. Sherry, my Gran’s appointed carer, has proved to be reliable, trustworthy and also very caring. I would like to say a big thank you to Sherry from myself and my family for all of her help. I know that this has made the past few months a lot easier for my Grandma knowing that Sherry was coming to see her. As my Gran suffers from a mixed dementia I know that the visits were sometimes difficult but Sherry never let this show and was a real trooper at all times. Now that Gran has moved in to residential care I wanted to take this opportunity to say that I would unreservedly recommend Home Instead to any friends or relatives who may need someone to help them with care in the future."

- Mrs DD, Maidenhead

I am so very appreciative of the care that you and your ladies have supplied over the past months and I know that I could not have managed without it,- Mrs B B

My Grandad has Alzheimer’s so it was hard to ask him how it was. What I would say though is that Home Instead are incredibly reliable and extremely helpful. With little notice we often provided, you were still able to meet all of our needs. We will definitely be using your company again in the future.- Mr K

I have worked for Home Instead Senior Care for two years. I enjoy being a CAREGiver and get a lot of satisfaction in my job role as the clients that I support I find very rewarding. It takes me back to when I was little as I used to help my nanna with her daily activities which I always found fun. When I’m not working, I like to spend time with my family, going to aqua fit & Zumba and socializing with friends. I find working for Home Instead Senior care very rewarding, being able to care for vulnerable adults who are lonely and just need someone to talk too and help with their day to day living.- Debbie Cully - CAREGiver Home Instead Liverpool South

We called in Home Instead when things were getting difficult for our elderly parents living in their own home. Dad was getting physically frail and trying to look after our Mum who had dementia. Home Instead gave us peace of mind at least on the days the Carer visited and helped with all sorts of daily tasks. The Carer continued to be a friend and companion to our Mum when Dad sadly passed away.- Mrs F - Uttoxeter

Just to say thank you for all the support and care you gave to my farther during his illness and the extra support you gave to my mum and us thank you.- Client's Daughter

I do want to say that thanks to Home Instead our whole family is in a MUCH better place than we would otherwise be. I have a huge amount of gratitude for all that the Home Instead team have done over the past few months. We simply couldn’t have managed without you. You do a wonderful job.-

May I take this opportunity to thank you and your very fine team for all the care, patience and attention you have shown my parents in recent times. Naturally, I would recommend your company to anyone in the Richmond area.-

Just wanted to drop you a quick email to let you know how much I appreciate Anja's professionalism, reliable help and good humour while working with B. She is an absolute star and both B and I are delighted to have her as primary carer. Anja is always so willing and approachable and I know how B can be quite difficult at times. It makes a huge difference for me being so far away and I want to thank you all for taking an awful lot of worry of my shoulders.-

They are kind and thoughtful and nothing is too much trouble.-

I can't praise them highly enough, they are exemplary-

They are absolutely fantastic, compassionate and very experienced.-

They are always on time and if there are any problems they always telephone in advance and let us know.-

The continuity of care we receive is important and we really value that-

I trust the staff; we have a lovely care worker who has made such a difference-

The CAREGivers are extremely sensitive and caring and have the right approach-

Staff are keen to maintain the rules, are flexible, experienced, sensible and tactful.-

Finding reliable and sympathetic carers for my mother was the number one priority. The staff and carers at Home Instead Senior Care met those requirements. It was clear from the outset that they wanted to provide the right level of care for my mother and they were accommodating in achieving those goals. The carers provided were understanding and sympathetic to mother's needs. Lovely Ladies and fantastic job.Thank you.- Mr P - Wimbledon

To all at Home Instead Senior Care  for all the good work in looking after our mother November 2012- Thank You

In the short period of time that Home Instead have helped care for my elderly Mum, we have found their Carers kind, helpful and attentive to Mum's needs. Thank you- Mrs E - Stanton on the Wolds

Thank you. You were great.- Mrs P, Fleet

Marvellous organisation!- Mr J - Son of client in Collingham

The ladies were helpful and very friendly - always prompt and willing. They really helped while I was on my own - my family were on holiday. Thank you.- Mrs S - Boston Spa

A first rate service.- Mr H - Client at Huby

The team were excellent during my mother's ill health particularly when we needed help organising full time terminal care at home. They liaised well with other organisations. We would have struggled without their care and support during this time and post bereavement. We would have no hesitation in recommending Home Instead Senior Care.- Mrs W - Daughter of client in Collingham

'I am pleased to be asked to provide a reference for Home Instead Senior Care which provided quite invaluable care and support for my wife when she was discharged from hospital earlier this year. They provided a careful assessment of her needs and then provided exactly what she needed for as long as help was required. They were totally reliable, arriving punctually and carrying out all tasks required in a cheerful and sympathetic but entirely business-like way. The partners had obviously selected their carers with close attention to finding people who were both reliable and experienced and then providing them with the appropriate training to be able to carry out their work in a home environment. My wife and I felt totally confident with the carers who were provided. The firm also coped unhesitatingly with additional and unexpected further needs, as when I myself became unwell and unable to provide the help I had been providing for my wife. I have no hesitation in recommending the firm and its employees to anyone who needs help in their own home. xx QC'- Mr HM QC Leicester

Thank you so much for helping us care for our Mum in such a caring and thoughtful way!- Mrs F, Deal

I like the facility of being able to raise any concerns by email and getting a response promptly, I also like the daily log completed by the Caregivers, which helps me check on progress when I visit. It gives me peace of mind knowing that my aunt is getting a daily check to make sure she is OK. I would definitely recommend Home Instead Senior Care, in fact I already have.- Family Member of Aintree Client

Open and honest communication with office staff is excellent and very much appreciated, the general standard of care is very good, the Caregivers are respectful and gentle which we are grateful for. Any occasional issues have been quickly resolved satisfactorily, this is a well considered service which we recommend to others regularly.- Wife of Lydiate Client

We are more than happy with the service provided by Home Instead Senior Care, this is predominantly due to the excellent Caregivers Pam and Margaret. We cannot praise them enough, they are equal in commitment, they provide a high standard of care and physical and emotional support to mum and we are both very grateful for that.- Walton Clients

Very happy with the organisation and the help i'm getting, and it's good to know there's support there when needed.- Mrs F

After having her hair curled by her CareGiver "you've made me feel 21 again !"- Miss C from Bath

A year ago, my 95 year old mother went into a Residential Care Home, where she was most unhappy.  She only stayed in for 2 weeks before I took her out, and then I had to make provision for some sort of care. I was recommended to Home instead by the Warden of my mother’s  Sheltered Accommodation.  I cannot speak highly enough of the team at Home Instead in Watford. They are always at the end of the phone for advice any time of day (and probably night, although I have never tried!). All the carers without exception give her exceptional care, and nothing seems to be too much trouble.  As well as looking after my mother’s needs, they clean her flat and do odd bits of shopping.  She is incapable of doing much for herself, which includes washing, getting dressed, and preparing any food or drinks.  My mother really looks forward to their visits and without them she probably would not be here today, or certainly back into a Care Home.      

- Mrs VH - Denham

I discovered Home Instead eighteen months ago when my ageing parents ran into trouble.  They have lived in Northwood for years and for many years, in their retirement, helped at Mount Vernon Hospital doing different types of voluntary work.  Then mummy was hit ten years ago, by a deep anxiety depression and was unable to cook, or to go out or to look after herself.  My father cared brilliantly for many years but he himself was taken ill two years ago and then I was in trouble. Home Instead have been my life line.  I live in Cambridge and travelling to and fro to Northwood has been difficult.  The day I spoke to you a huge weight was lifted from my shoulders and you have continued to support me ever since.  Your carers have been invaluable, helping to look after my father until he died, at home, last summer and then continuing in their care for my mother.  They have worked really hard and have shown enormous compassion in what has been, at times, a very difficult situation.  I have nothing but praise for the  team, without them I have no idea what I would have done and I would wholeheartedly recommend them.

- Mrs JM - Cambridge

Thank you for all the care and kindness you've shown to our mother during her last year at home. I think Home Instead is a brilliant operation - we certainly couldn't have done it without you and all your lovely staff.- Mr & Mrs B

You are a wonderful team! Thank you for giving us some peace of mind - just to know that you see mum twice a week is so reassuring. It must have had its moments but we do know that coming to your company was the best thing we did in 2012.- Miss M K and family

Thank you for making my life so easy and enjoyable.- Mrs J F

I would like to thank everyone who helped my Dad, after his stroke.  Although it took a while to come to terms with needing help at home, he appreciated your kindness and companionship.  He looked forward to your daily visits.  Your help reduced my worry and anxiety for him.  I was also very thankful that he received visits from his caregivers while he was in hospital, as I lived so far away I was not able to make daily visits myself.- Mrs W - Worcestershire

I would like to thank your caregivers whose patience and enthusiasm helped me through a difficult year following my accident and discharge from hospital. - Mrs S - Bournemouth

Just a few lines in with a Christmas card to thank you for your help with Dad.  As his condition gets worse I realise it has become difficult to communicate with him so imagine what a lovely surprise yesterday when I was given four Christmas cards, one for each of us, that (Home Instead's caregiver) had prepared, I imagine with a little help from Dad!  That was such a lovely thought and mine has pride of place on my Christmas tree.  Thank you all so much for your help and kindness during 2012.- Mrs M - Hampshire

May I thank you very much for the service provided by your caregivers who were very kind, caring and considerate to my dear wife.- Mr F - Ferndown

I enclose the Home Instead newspaper cutting that Mrs M was pleased to read.  Her comment was that it is nice to see/hear good positive news in the care industry, I certainly do agree.  I must say that I really love what I do and feel it is not a job, just a huge pleasure!- Mrs J - Bournemouth

I have been very impressed with Home Instead from the first contact.  Your organisation is efficient and your staff kind and understanding, which people in my situation need. Particular thanks to you for accommodating my changes of requirement without complaint and for the way you managed our whole association.- PW - Client's husband

 I have used the company now for some years and their services are outstanding. All their carers are fully trained, caring and considerate. They always appear on time and are also excellent cooks. I cannot praise this company enough and would recommend them to anybody. John-  John - from Wandsworth

Thanks for your call earlier. It’s very reassuring that the visits are going so well.- Client's Daughter, Hampshire

Just to say a very big thank you for your kindness and care you all gave to Winnie. I couldn’t have found better carers, and if anyone asks me if I know any good carers I will always say that Home Instead East Northants were the best. Janet- Janet, East Northants

Home Instead Tunbridge Wells provided caring at home for my father as much as was possible. Very sensitive to his needs but not prepared to let him suffer at the expense of not going to hospital when required. Management of Home Instead in Tunbridge wells was quite outstanding. Quality of Care, Management, Staff and Value for Money: All Excellent.- D Bulger

I would like to say how much I appreciate (xx's) help and the way she conducts herself in whatever she sees needs doing. The family also see the differences she has made to me and my home. Thank you.- Mrs D - Harrogate

I am delighted that Laura is working out and only wish we had discovered you sooner.  Please may i just add how impressed I am with the professional way Jacqui has dealt with me and my dad, she is superb.- KS, Edinburgh

Quotes from the latest CQC Inspection report:"We saw people's needs were regularly reviewed, where people's needs had changed, they were supported to access other health and social professionals for additional support". "My sons health has certainly improved since he's had support from Home Instead, I think it's more than just a job to them". "I was told about Home Instead by a local Pharmacist, The agency I used kept letting me down, from the moment I contacted Home Instead they were accommodating and helpful"." I am impressed by the continuity of excellence Mum receives, everything is thought through". "The most important thing to me is that they listen to me and accept my worry as a carer". "People told us they felt safe in their own home, they had arrangements in place for staff to gain entry and to keep their home secure". "People we spoke to said they were happy with the service they received, they said that they received consistent care, they told us they received support to remain healthy and well". "They have simply transformed Mum's life".  - Care Quality Commission Inspection Oct 2012

I am quite sure we will come back to you for more help in the future and I am so grateful for the friendly and excellent service you have provided. You made it so much more than just a business relationship.  I really felt you cared.- Mrs M - Sunninghill

"Many, many thanks for all the great care given to Mum over the year, it means so much to us that she feels happy and safe with all the CAREGivers and staff".- Mr H, Ormskirk.

Just to say a huge thank you to you all for organising Mum's memory book - it's marvellous! She shows it to me every time I visit her and took great pride in showing my husband and daughter today - it brought tears to their eyes. Also, thanks as ever for all the care you provide for Mum and particularly thanks to Samantha and Mark.- RT, Bollington

Just to say a huge thank you to you all for organising Mum's memory book - it's marvellous! She shows it to me every time I visit her and took great pride in showing my husband and daughter today - it brought tears to their eyes. Also, thanks as ever for all the care you provide for Mum and particularly thanks to Samantha and Mark.- RT, Bollingtom

I can’t thank you and your team enough (again!) for the wonderful care you provided my parents. You turned what was a very worrying and difficult time for us as a family into a working solution that meant everyone got the break they needed over Christmas. I can’t recommend you highly enough or thank you personally enough for coming to our rescue. Please pass on our thanks to your team who supported my parents.- Diana R

My husband, who has Alzheimer's disease, has got to know his Caregiver really well and he really looks forward to her visits.......its is lovely to have her, she is becoming a friend to us both. - Mrs H, Highworth

I would like to thank Home Instead for their professionalism and the level of care provided to my father. - J.R.

My thanks go to Patryk and the rest of the care team, particularly Alison who has had such a great rapport with Mum.

- SP, Berkhamsted

We are absolutely thrilled to bits with Amy and the care she gives. It gives my daughter real peace of mind knowing I am being cared for so capably while she is at work.

- GB, Hemel Hempstead

After the sad loss of our dear ***** we feel that we must write a letter of thanks. From our first meeting in your office and your subsequent visit to meet ***** and prepare a care plan, we were confident that we were dealing with a professional and well organised company to the extent that we left her in your care whilst we went on holiday.We have to say that returning from holiday our expectations were exceeded, ***** was much improved over the two weeks having had a regular routine of food and medication reminders. She had no concerns about housework - the washing ironing and cleaning were taken care of by her carers. Over the coming months ***** looked forward to each visit and enjoyed the company and conversation - she became attached to the girls coming to visit twice each day and took a keen interest in their lives. We would like to thank you all once again for all your care and consideration given to ***** and to both of us also.  - Cousin of Maghull Client

December 2012 Dear Mark and Elaine The Great British Care Awards 2012 Congratulations on becoming a finalist of The Care Employer Award at The Great East of England Care Awards 2012. We were overwhelmed with the number of high quality nominations so it is a huge achievement that you were selected as a finalist. You made a great impression on the judges, whose comments were: “An enthusiastic organisation that does what it says on the tin” 2012 has been even bigger and better than 2011 and all of our judges found it very hard to choose one winner. Once again congratulations, we hope you enjoyed your special evening with us and it was a great pleasure to meet so many amazing people and we hope to see you again in 2013! Kind regards Team GBCA Great British Care Awards- Team GBCA, Great British Care Awards

“Thank you for all that you and your team at Home Instead have done to help my Father, Neville, at this difficult time. We greatly appreciate the good work you do under difficult circumstances.” Best wishes Tony “Thank you for your support to me and Chrissie over the last year” Stuart- Client testimonials

Home Instead is caring and very supportive, my mother wasn’t keen on having carers in her home but Home Instead has been conscientious, flexible and very accommodating, she has built a really good relationship with her primary CAREGiver. We couldn’t have asked for anything more.  I would definitely recommend them to anyone. - Mrs M, Eccleston

Excellent all round service.- Mrs V - WSM

.......we have been very satisfied with the service provided. The quality of care is first class and prompt. The staff are kind and thoughtful.- Mrs H, Swindon

My sister and I would like to thank yourselves and all the girls for the excellent care and companionship you have given mum over the last 2 years. We really appreciate the kindness and compassion shown to mum. If we hear of anyone wanting carers we would not hesitate in recommending your services. - Client's Daughter

Home Instead Senior Care provides my loved one with companionship so she can have someone to talk to, build a friendship and experiences........she can enjoy life and not just live it. I know that I can get a listening ear and support at times when caring for an elderly relative takes its toll.- Mrs J, Wantage

We have used Home Instead now for over a year and find the input outstanding. They provide two workers attending on most weekdays. The staff are sensitive and very competent and have developed good relationships with the relative cared for. The administration is simple and effective, a tribute to the organisation. Highly recommended.- Tony from Dulwich

It gives me a very great pleasure to write this........I am now 90 years old.  I have a carer every Monday afternoon, who is now a friend, to give me a bath and a little help around my home........yes, it's something I look forward to very much.  I have found Home Instead a comfort to talk to on the phone or when they visit me.    - Mrs D, Swindon

Home Instead Senior Care staff are kindly, caring and very efficient. Many Thanks- Mr H - Keyworth

My daughter was in hospital, I wanted company, someone to help me, walk my dogs and just be there. You've done a wonderful job.- Mrs R - Whatton

Highly recommended, exceeded requirements of care and helped us out of difficulty on more than one occasion.- Mrs H - Bardsey

May I take this opportunity to thank you for the considerate care which is being provided. Your thoughtful professionalism is very much appreciated.- Mrs JH, daughter

I cant thank you enough for the way your carers looked after my husband. It was so good to have the same team coming in every day. Everything was done so efficiently but with warmth and understanding. It made such a difference to my husband, my daughter and I at such a difficult time. Thank you so much for being there. Please give my love and best wishes to the team.- Mrs JJ, wife

Thank you so much for your letter, and all your kind wishes. ... was such a delight - so good and thoughtful, and such good company. She exemplifies everything you and your company, so perfectly provides. I thank you indeed for all your kindness, care, and warm concern. It will be a pleasure to see you again and know that we can call on you any time. With my warm regards...- Mrs C, client

I would like to say an enormous thank you to ..... In the short time she was caring for my husband he went from someone who had refused all assistance to someone who looked forward to her visits. She was incredibly patient and caring, not just looking after his needs but also finding time to sit and talk to him.- Mrs HC, wife

Thank you for your support through this difficult period - I'm so pleased I made the change before mum's fall. Although I'm afraid it's meant you got rather more than you bargained for!- Mrs H, daughter

I just wanted to say that we wouldn't have been able to keep him at home this long without you. You have been wonderful and I thank you from the bottom of my heart.- Mrs LH, daughter

She really enjoyed the visits from .. and I would be grateful if you could let her know. Thanks for all your assistance in the past.- Mrs LK, daughter

The main thing is that mum is happy with ... and looks forward to her visits, going outside to wait, wave and welcome her in etc. and she really does seem very perky each time I ring.- Mrs D, daughter

We continue to be very pleased with your excellent service - it is particularly good to have such reliability during this snowy weather.- Sue M (Daughter of client) 

Since changing care companies, the transformation in my aunt and uncle's lives has been very much for the better - also for ourselves who have been their main carers.  We now have time to ourselves with the knowledge that if problems arise they are dealt with professionally.  The most beneficial factor is having continuity with the carers.  My aunt & uncle now feel comfortable and reassured as they know who is coming in rather than before when - with the previous company - as many as nine different carers turned up in one week!  I cannot praise Home Instead enough! - Mrs B, Swindon

"It goes without saying that I would have no hesitation in recommending your services. Mary's care was obviously helping her at the end of her life and my only wish is that I'd found Home Instead sooner. For someone like Mary who was used to independent living, having limited help early on would have made it easier to build this up when she needed more. That's not how it happened for her but hopefully care for the elderly will change with organisations such as yours helping to make a change. My grateful thanks go to you and the team for all that you did for Mary, her pets and our family. We wouldn't have been able to help Mary stay safe and well in her own home without you".

- Mrs JP, Chelmsford

I have received care from Home Instead.....and found them most helpful and ready to adapt to my wishes at short notice - which I appreciate as one often gets short notice of a change of plan! Management and supervision I find efficient and most helpful.- Mrs C, Stanford-in-the-Vale

I missed your presentation in our clubhouse but the warden gave me your brochure. This seemed too good to be true! I try to be as independent as possible but with lack of confidence I was tending to hibernate. Since meeting Home Instead I now have the confidence to do things which seemed impossible a few weeks ago. I enjoy the companionship and support you give me. Heartfelt thanks to Home Instead. - Mrs M, Chesterfield

Home Instead have been an enormous help to Mum during the interim development of her Alzheimer's condition. It has been a difficult time for my brothers and myself and you have been a great help in reassuring us and guiding us through a difficult time. Thank you.- Sally C.

I highly recommend Home Instead for their caring, dedicated and efficient service to my mother in often difficult circumstances. Their support to me and my mother throughout was exceptional and exceeded my expectations. They showed great understanding, experience and knowledge of clients with different types of Dementia and the caregivers always responded to my mother with respect gentleness and patience. They were always very engaging with my mother, each one developing a wonderful rapport with her. Home instead always provided very helpful feedback and liaised with me as and when necessary. It was a relief to finally find a care agency which put CARE first. I will always be extremely grateful to them and their caregivers.

- Ms D, Client's daughter

A pensioner myself, I was struggling to cope with my 92 year old mother from morning until night. Home Instead spend 1½ hours every day Monday to Friday in the morning to wake her, dress her and give her breakfast. The carer also spends a couple of hours twice a week with my mother to enable me to go out with peace of mind. I now have a carer whom my mother adores. I cannot fault her care and Home Instead are in constant touch to check we have no problems.- Mrs D - Lowdham

As I have said before we are deeply grateful to you all for the excellent service that you and your carers are giving. We are thankful for the skill and expertise in administration and in the on hands care for mother. In addition we are also grateful for the warm manner in which you all work and for the understanding you are showing when changes occur. So sincere thanks from myself and the family to all of you for your help.- Mr B

Thank you for all the love and care you gave to mum for a few months this year, which enabled her to stay in her own home for a bit longer. Thank you again for becoming mum's friends as well as her CAREGiver's. With good wishes to you all.- Client's Daughter

We just wanted to say a huge thank you to Home Instead (Welwyn & Hatfield) for their excellent service, kindness and support at all times whilst they helped Dad to continue living a home.- Mr J (Client's Family)

Dad's Carers were wonderful and supportive and communication with them and members of our family and with Dad was brilliant. They always went above and beyond making sure Dad was well cared for and happy.- Mr R - (Client's Daughter)

My sincere thanks for all your kindness and understanding and friendship ....- Mrs H (Client)

Barbara, who came to do the initial assessment, was one of the most professional, reliable and effective people we have had the good fortune to work with. If only everyone we dealt with was like her!!  Life would be so pleasant!!- Mrs A (Client)

Thank you very much Alison It really helps having such good professional help with our clients.- Solicitor of Client

I am impressed with Home Instead. I really feel you know my father and I can always talk to Care Manager Charlotte about anything. It is good to know that if the family could not get to Dad, due to bad weather for example, we could arrange for a CAREGIver we know to call by.- Client's Daughter, Sylvia

Thank you for your exemplary service which made my mother's last year easier.- Mrs J. L. (Mother lived in Whitchurch, Cardiff).

I'd like to say a big thank you to Andrea. She seems to get loads done with Dad. He's really pleased with the jumper he got when out shopping with her and she took a faulty alarm clock back to Sainsbury's that I'd been meaning to do. I read the notes each week & it sounds great that she hoovered while dad washed up & she wiped out the fridge. It's all so helpful.- Hayley, Client's daughter

Mum wasn't eating and we were unable to make sure mum had a meal everyday. After being admitted to hospital we had to put a care package in place before Mum came home but Mum refused to be assessed by Local Services. We wanted to ensure Mum had contact with someone daily, was having a dinner daily and her medication.The Home Instead Senior Care service works very well for all of us and runs smoothly. We feel the service is excellent. Mum is far happier and has gained weight and she looks forward to seeing Sarah daily.- Mrs M - Cotgrave

I feel a huge weight has been lifted of my shoulders- Client's daughter

People who used the service told us that freedom of choice had been available all the way through their care experience. They said they had been well consulted about their care provision and had the opportunity to ask questions at any time, from which they were always provided with thorough explanations. Copies of client care plans and documents describing the service and carers assigned to them were always available to the client. Clients told us they were treated respectfully, with their privacy and dignity considered at all times. Wherever possible the same caregivers visited each client and were described as very professional. Staff were believed to have been well trained and have the all the necessary support from their manager, in order to carry out their role. Members of the team were considered reliable, with visits from caregivers on time. On the rare occasion they weren’t, the client was contacted to let them know that their care worker was going to be late. Clients said they felt confident to share their views and opinions and felt listened to by the staff and management team. November 2012- Comments from the latest CQC Inspection

The service exceeds my expectations, thank you very much.- Mr M - Family member

Home Instead Senior Care kept Mum company when we left home, and she loved the company of her CAREGiver, which meant we (as family members) had peace of mind knowing she was happy.- Mrs I, (Daughter of client)

I have no hesitation in recommending Home Instead's services. Prior to working with Home Instead we had not been able to find an agency that was able to offer appropriate, continuity of care that my Uncle required. From a family member point of view Home Instead's carers and office staff have worked very hard at building a good relationship with my Uncle, which has made all the difference. As a result of the experience with Home Instead I know I can rely on them to always do their best, which gives me great peace of mind as I live some distance away. The service is delivered by people who really care about people - thank-you for all your help.- Mr R (family member, Oundle)

"‘I would like to take this chance to say how much I have appreciated the support that your agency has given me as without it Mum would not have been able to stay in her house for as long as she has."- Client's Daughter

Mark was a perfect Carer. We had enjoyable conversations and his computer expertise was much appreciated.- Mr J - Clevedon

Many thanks to Judy for her companionship. It put our minds at rest whilst away! We wil contact you in the future if any services needed.- Mr B - Son of client in Collingham

Thank you for all you have done for Arthur and please thank all the care girls as well. If you need any recommendations I will be only too pleased to give them.- Mr C, Client's Son

wishing you all well, thanking you for your care for our dear aunt Mary. Moira, Sandra, Jennie, Louise, Joanna and others. From all Mary's nieces, nephews and family.

- Mrs R (clients niece)

Thank you so much for including me in your Christmas Celebration event and the cards and chocolates, it was most kind. You all worked so hard to make us welcome and able to enjoy it.- Mrs T, St Annes

Just a note to thank you for the kindness and attention you showed to Dad. Your twice daily visits made such a difference to both of us. Dad has always dreaded having care from people he did not know but you seemed to find it easy – or so it appeared to us! You made an impact through your appearances and by Dad’s appearance and peace of mind.- Mrs W, Lytham

Thank you so much for the help you have given my uncle. I cannot believe your attention to detail and nothing is ever too much trouble. - Mr M, Thornton Cleveleys

I found your services excellent and Roxanne was so friendly and caring. She treated me with such respect and kindliness and I did appreciate the fact that she came each day so that she got to know exactly how I wanted things done. She was lovely and I knew I was in safe hands. Marie was perfectly lovely, so thank you for everything. I shall certainly know where to come for help in the future.- Mrs W-South Harrow

Please pass on our thanks to J and C for all the care and attention they gave our mother. We will be forever grateful for all the help we were given at a difficult time. P is very happy in her new home and so far everything has worked out well. Thank you once again for all your help and support.

- Mrs T - Lee on Solent

"Very happy with office staff, and my carer Karen, is top Notch!"- Elizabeth

"I really don't know how we would manage without your help, the office staff are really helpful and do all they can. No one could be kinder or more helpful than our carer - A very big thank you to you all!"- Barbra and Dororthy (Mother and Daughter)

"I have a very good team, that helped me through my illness and helped me get back on my feet. I look forward to my caregiver's visits, and Ii am now free from any anxiety! They are my new family"- Joyce

"Very satisfied, thank you"- Client #1

"The carer and office staff at Home Instead are a great help with dealing with my mum, she very much values her time when she is taken out - all the best"- Client #2

"I am very happy with the service I receive from Home instead. Praveen, is my career and i am so happy with the support and help I get from him"- Stefan

"It has been now over a year since I have received help from Home Instead, and I have nothing but appreciation for all they do for me. The two I have had, most of the time, are very different but both unselfishly give their time and empathy. They have different skills but equally make my life as pleasant as possible. I have great relationships with them!"- Anne

"I have been very pleased with Home Instead who where recommended by my local day care centre for the elderly. I use Home Instead for companionship, the care manager came to meet me at my home, to assess my needs. She was not only caring but also understanding, who also made further appointments so I could meet my new companion. I found this very comforting and reassuring, i have found Home Instead to be very kind, sympathetic and tolerant with peoples' needs."- Client #3

 "The care your organisation provides for me is first class. I can think of nothing that would improve my care from which I receive from you. As for my carer I have a great relationship with him, and could not wish for better. I also have a great relationship with your office staff"- Client #4

"My sister is more than satisfied with the service she gets from her carers. And we can't think of any way it could be improved."- Client #5

"Firm is well run with caring people. The carers couldn't do more for me".- Mr & Mrs T - Clevedon

"Excellent service, I am treated like royalty"- Mrs J - WSM

People we (CQC) spoke with told us that "they (Home Instead) listened to what was required, they are very flexible around our needs"- Care Quality Commission Report

My daughter and I would like to thank you so much for the care and friendship you gave my mother in her final months. A special thank you goes to Carolyn, Elaine and Sophie, as well as their tender care, they brought an added interest to her days. Mum loved reminiscing about the past with them- Mrs D - Nottingham

I am very happy with the service provided, my caregiver just gets on with it to a high standard, I would recommend without a doubt.- Mrs L- Ickenham

When 'Happy' comes in the mornings it is like a great load lifted from my shoulders. I think she is fantastic, she makes my day!- Mrs S - Pinner

My Mother was in need of constant attention and Home Instead Senior Care provided an excellent source of help and companionship. Thank-you.- Mrs C - daughter of client, Oundle

Joy is exemplary in the care and support she gives to my mother. She' s proactive and creative in finding solutions as problems arise. We have confidence in the philosophy and practice that Home Instead embrace. We feel very much partners in my mother's care. The relationships you have made with my mother and our family are warm and thoughtful and highly valued.- Mrs P's daughter

Due to the very effective support I have received from warm and friendly Caregivers I have avoided hospitalisation and been able to continue working from home.- Mr W. Mellor Brook.

We are happy to recommend Home Instead's excellent services. Thanks to the cheerful and smiling carers for making life so much easier. Many thanks.    - Mrs P, Client's wife

A quick line to thank everyone that helped to deliver the excellent care to our father during the later stages of his life. As the Parkinson's / Dementia set in understandably Dad became more pessimistic about life and would bemoan that we have no luck as a family. From our view point we often think how lucky we have been and one of the things that exemplifies this is how lucky Dad was to receive care from you all. We feel sure that other organisations could have delivered the care to the same high standard but doubt very much they could have delivered it with the same compassion. It is the compassion that makes the difference between a patient being just comfortable and actually enjoying life. He often described his time at home with you all as great fun and it is our observation that many of you actually became his friends and we feel sure that he would want us to pass on his debt of gratitude for this friendship. One of the things he missed most was driving and we know he would often ask you if there was any chance of getting his license back. Lastly we would like to thank you for the kindness you all showed to us. Feb 2013 - Thank you 

I am always being asked how I am and if I'm happy with the service. Home Instead Cannock are excellent I rely on Home Instead Cannock massively because I live quite a way from my mother. They helped me out recently when I had a problem. With only two day's notice they supported my mother. They ring me regularly and actually go way and beyond their duty. I cannot praise them enough! My one main carer is excellent and the relief carer is just as good. I am really impressed with Home Instead Cannock. I am confident my mom is receiving the best care. I have full peace of mind with their service and my mother's care. Thank you for the way you have made my life so much better and easier, the staff are great.- The Following Are Quotations From Clients Obtained By The CQC Inspector On Recent Inspection

My Mothers Caregivers, being regularly rostered are all very aware of her needs and communicate very well with her even though she isn't always understandable. Her care is first class.- Mrs. P - Pemberton

I know we bumped into each other at the end of your shift a couple of weeks ago and I thanked you then for all your help with mum and dad whilst we were away, but I just wanted to say it again!! You were let down at short notice but graciously took on the challenge of my father throughout in order to give him continuity of care and peace of mind for my mother. For that reason J* and I are very grateful. Thank you so much once again.- Mrs P

'Employing Home Instead for the care of my wife was one of the best decisions I ever made'- Mr Malcolme E

Impeccable behaviour by your team.- Mr J, Client

"I would like to thank all the staff who cared for my husband John over the last year. Their valuable help and support enabled him to stay at home, which was his greatest wish. All the family would like to include their thanks and appreciation for the carers' hard work over a very difficult time."- Margaret, Higham Ferrers

Without exception, all the carers I had, provided excellent care and kindness with a lot of patience during some difficult times, which helped me cope with my wife’s condition of Alzheimer’s.- Mr H

Thank you so much for providing an excellent care service for Mum in her last few months. Asma especially is a wonderful girl and Mum loved her to bits. Jeanette A

- Jeanette A

I would like to express how impressed I am with the way that Sue handles/manages my mother assisting her to wash and dress. I cant help but notice on the few occasions that our paths have crossed how Professional, Considerate and Effective she is! She is a real asset to your company! Nothing is ever too much trouble for her and she is always so cheerful. If she would tell me what she is taking, I'd like some myself!!

- Mrs H - (Clients Daughter)

The carers and service has been absolutely great, they are very attentive, they pick up on little things and always inform me. They are a great team. The Home Instead carers come and visit me on my normal schedule in the morning by making sure that I am comfortable in my space and preparing my breakfast. Within my local area of Hounslow, there are shops where I get my regular newspaper and the home instead carers delightfully get the newspaper for me - I couldn't ask for anything better!

- Mr Dick G - Hounslow

I am very happy with the carers provided for my mum, they are all wonderful. They make sure my mother is comfortable and that she gets her hot tea in the evening. I don't have to worry about her when Home Instead are around. They are a wonderful helping hand!

- Mrs Sandra W - Hayes

From time to time carers get poorly themselves. One carer did fall ill and could not go to their client’s house. They rang the office and asked on a regular basis when they will return to work. "We miss her ever so much."- Mr David B from Ealing

I am very happy with the organisation and the carers they have provided me. My personal care is kept at high priority with Home Instead Senior Care Ealing and I respect that. My carers are very efficient as they arrive on time and complete all tasks as required. I am very satisfied with Home Instead.

- Ms Agnes S from West Ealing

As we contacted you at such short notice, just before Christmas, we half expected that you would be unable to arrange anything before Christmas. Instead Alison was extremely helpful and efficient in setting up carers which allowed Gramdma to come home from hospital on Christmas Eve. Throughout the period of care given, Alison continued to be a source of advice and help in allowing us as a family to cope with Grandma’s needs. Also all the carers we met were extremely impressive, not only in their efficiency, but also in their manner – they obviously see it as a vocation, not just “a job”. Grandma really bonded with them all and they brightened her day considerably, due to their bubbly and cheerful manner. We would have no hesitation in recommending your firm to friends or relatives. Please pass on our grateful thanks to everyone involved.- Mr & Mrs N and Mr & Mrs C – Grandchildren of client at Harewood

I would like to express my appreciation for the companionship service provided by Liz over the past few weeks. She made every effort to get to know Joan, to find out her interests, and to keep her occupied and secure. Liz was unfailingly kind and attentive, and Michael and I had full confidence in her. I would recommend your firm to others looking for senior care.- Mr M - Croxley Green

Following the care we provided for her father, Mrs P wrote the following : "Thank you very much for all the care you have provided over the last few months.  I have appreciated the time and trouble your company have taken to ensure he has been well looked after, and the feedback I have received when any problem has occurred. I would be very happy to recommend you to anyone in similar circumstances. With best wishes for the future and my particular thanks to the carers involved."- Mrs P

"The care and support you provide makes me feel like Royalty!"- Mrs P, Budleigh Salterton

I think the service and people you employ are all pretty fantastic … you have truly been a lifesaver for me as I was very worried.- MW, London

I cannot speak highly enough of the service provided by Home Instead, they have always been ready to go that "extra mile". On occasions when Mum has been ill they have made sure that appropriate care is summoned and have stayed with her over and above the time for which they were booked. Thank you for everything.- Denis B, Wombourne (son of client)

Your help with a difficult situation has been second to none.- Mrs.D, Kenilworth

Denise is excellent. Nothing is too much trouble.- Mrs B, Leamington

The CAREGiver Jo works very hard and efficiently, in a friendly and helpful manner.- Mr C, Hampton Lucy - March 2013

By the way our caregiver Tina is superb! Both Mum and I are very grateful for everything that she does, a lot of which is above and beyond the call of duty.- Wayne, East Northants

Words are not nearly enough as to what we want to say. We cannot thank you enough for ALL your brilliant care, kindness and love shown towards Mum and us during the time you have been looking after her. The two caregivers J and A are two very special (lassies) as Mum would say. So dedicated, kind, most of all, caring. Mum loved to see them each day, always asking when they were coming. It also gave us great peace of mind that she was happy and cared for by them. They are ‘STARS’. Another massive thank you to you both as well, you should be very proud of Home Instead, your work is exceptional. You have always been there when Mum or us needed you, especially on the day Mum died, Thank you Gail for being there it meant so much to us both. You are both amazing people and if there were medals to be given out we would certainly be giving you one. We hope the business will go from strength to strength. We will miss you. Thankfully I will see you at Choir Gail, we’ve got to have a laugh haven’t we! Robert you can now buy the profiteroles for yourself! Once again THANK YOU for everything. Please keep in touch. Much Love Former Client's Son and Daughter in Law- Mr B and Mrs C - Ormskirk

Mum enjoyed getting to know (xx) and looked forward to her visits.- Mrs A - Thirsk

Please thank (xx) and the team very much for their care of father over the past weeks. Thank you again so very much for everything that you have done.- Mrs B - Thirsk

Thanks so much to you and all the team for sorting out my fathers care at such short notice. It is a huge relief to have the support of Home Instead's wonderful Harrogate Team.- Mrs S - Boroughbridge

I just wanted to say thank you for the care you have given mum over the past months. I always felt relaxed knowing you were there, and so dedicated.- Mrs C - Thirsk

Just to let you know how pleased we are the way that things are going with Dad's care. All the staff have been great. The morning and evening visits have made such a difference and my worries that they would be an intrusion on our private home life have not been realised.- Mrs D - Boroughbridge

We just wanted to thank you for all your kind support over the last months. It has meant that Mum and Dad felt supported in their own home, with sympathetic help and back-up on hand. We realised last weekend, when we had to call on some emergency carers, how superior the Home Instead carers are.- Sophie - Clapham

My wife and I would like to place on record our appreciation for the service and support which you have provided to Mother. We would also ask you to thank all your staff on our behalf for their unstinting support which was of the highest order and greatly appreciated.- Mr A - Thirsk

We have been very impressed with the way your staff have coped with Mum and they have all acted very caringly and very professionally. Barbara has been a particular star. After Mum had an assessment by Social Services, we were allocated 4 hours per week respite care (but not allowed to use Home Instead!) starting just nine weeks ago in the middle of January. The service from the other care provider has been nothing like as impressive. I have already passed your details to a friend and I hope they will take up your service. You deserve to do well.- Mrs A

May I take this opportunity to thank your company for the professional capacity they showed and thanks to the carers for their sympathetic approach and tolerant great work, R (CAREGiver) was outstanding.- Dr SJF

May I take this opportunity to thank your company for the professional capacity they showed and thanks to the carers for their sympathetic approach and tolerant great work, R (CAREGiver) was outstanding.- Dr SJF

"I needed a carer but she’s become my friend, we are not numbers as I felt when Social Services called."- Sylvia, Theydon Bois

My CAREGiver was always on time, very polite and helpful and the care provided was beyond my expectations, I can not sing Home Instead Senior Care's praises enough, thank-you.- Mrs B, Deeping Village

We would like to thank the team at Home Instead for the excellent care that they provided for Wiktor and Rosa over the 18 months that the team cared for them. I know that Luceen made a significant impact on Rosa who always looked forward to seeing her. I would not hesitate in recommending Home Instead to friends who find themselves in a situation which calls for the type of expertise and professionalism that the company can provide.  - Elaine S

We are writing to thank you for the care your company has given to our mother for over 3 years. As a company you have been very attentive to Mom's needs and have always helped us find a solution in difficult times. The choice of CM as chief CAREGiver was inspirational. Mom has thrived under his care. We would also like to express our gratitude to PG, who in a quieter way has been a huge support to mom. Her capable and unstinting support has been much appreciated. Both CM and PG have stepped in to help in crises at a moment's notice, when our distance from mom has been a physical barrier. The fact that you maintain a small team caring for one person over a considerable time has, we believe; helped slow down the progression of mom's condition, and we are very much grateful. We can't thank you enough for caring for Mom for the last 3 and 1/2 years and for helping her through these difficult times.- Mr and Mrs J S W - Hall Green

On behalf of my father and myself I would like to thank you and your company very much for the service, support and care you have given firstly to my parents and lately to my father. Your carers are a credit to your company. They have always been professional yet caring and understanding of their clients' needs. I will most certainly not hesitate in recommending Home Instead to anyone.- Mr JL and Mrs AS - Dorridge

I would like to express my thanks and gratitude to DG, a home carer from Home Instead. I recently underwent an emergency back operation and even though I am only 41 years old, I required home help and support for a few weeks and general housekeeping duties as well. DG was an absolute delight to have in my home and nothing was too much trouble. As a very independent individual, I do not cope well with assistance or invasion of privacy, however DG made me feel comfortable in my own home and I welcomed her attendance every day. DG excelled in everything she did and is an absolute credit to the Home Instead organisation. My deepest and sincere thanks to the Home Instead team and DG, I would have no doubts in ever recommending Home Instead to anyone who required this wonderful service.- Mrs E F - Solihull

Home Instead met all the expectations that their website showed. A kindly service to a mentally frail Mum, the carers were considerate and compassionate, even though there were days when Mum was aggressive and unkind. I felt supported and was well informed as to what was going on with Mum, which was difficult as I lived 50 miles away. Thank you Home Instead for all your care.- Mrs Matthews

All your ladies are a pleasure to work with, and very professional.- Client's Son

Super service - delighted. - Client's Son

Thank you very much, we couldn't have wished for better care, your girls were brilliant.- Client's Granddaughter 

To Allison, Emily and all the staff at Home Instead. Just a small token to say thank you for all the care, support and kindness you showed to my dear Mum, and to my husband and myself. I honestly don’t know what I would have done without you. You made such a difference to what could have been a very difficult and distressing time. Many, many thanks.- Mrs R, Falmouth

"The carers are very punctual and help me with what I need and we have a laugh together". MC- MC

"This is the best care we have ever had and the carers are excellent"  AB- AB

My mum has had dementia for a number of years, but after dad passed away we knew we would be unable to manage to keep her at home without help. Our first care provider did not meet her needs or our expectations of them. That was when we swapped over to Home Instead. Within 3 days mum was so much more relaxed, happy and alert. Her carers are more like friends who pop in to help her. My family all feel mums carers have made a real difference, not only to mum, but also now we know we can trust the carers to put mums needs first. So as a family we are really grateful to have found Home Instead Senior Care. Thank You- Mrs C. Liverpool

"Just a final thank-you for a really brilliant job caring for mum for the last year of her life. You gave her independence, love, great company, good food & incredible support...often way beyond the call of duty."                   - Mrs J.A.(Mother lived in Llanishen, Cardiff)

After using numerous care providers in the area I am now with Home Instead who are the best so far. They are always punctual, polite and courteous.- Mrs W, Leyland

" A very good service, very well run by wonderful people"- Sue M - Wandsworth

I felt I had to write to commend Mum's care generally and, in particular, Laura with whom Mum has developed a lovely friendship that is making such a difference to her life. Laura takes the concept of 'care' to another level. It is clearly so much more than a job for her and we would like you to know how much we appreciate her efforts in what is, for us, a heartbreaking situation. Laura is well-trained and professional but also full of heart. Well done for finding her!- Mrs M - Chesterfield

There are good people in this world and then there are extraordinary people. Just recently I have been privileged to meet some of these special people. They cared for my father –in –law. They help him to live and to die with dignity after Alzheimer’s robbed him of his health. Anyone with the right training can be taught to be professional but not everyone can be as genuinely compassionate as these wonderful people were. Their assistance enabled us to grant David his final wish, to leave hospital and return home. There was an incredible calm and serene atmosphere in the house for David’s last few days with us. One of control. We felt safe in the knowledge that all David’s personal and medical care was being dealt with competently by the carers liaising with the district nurses. Their support allowed the family time to be able to sit quietly with David, to say our good-byes. Thank-you once more for the incredibly professional support and peace of mind you gave to our whole family. The same support, compassion and heartfelt humanity was shown towards my mother-in-law throughout the last loving but emotionally draining months of dedicated care she gave to her husband. Also a big thank-you to the extremely patient office team who efficiently took numerous messages. Without you there is no team on the ground. My mother-in-laws words "they are a God send." Thank-you, thank-you once again.- Mr and Mrs C

Dear all, We wanted to say a big thank you for all your help over the months and especially the last few weeks. We know that mum would have found everything so much harder/impossible without your help. Please feel free to use this testimonial as you wish. Regards- Mr & Mrs C - Chesterfield

Thank you for the support you are giving to our families.- Representative, Local Carer Support Group

Thank you, your Easter gift was so appreciated, what a lovely thought.-  P.P - Sutton

 My sister and I would like to thank you for the excellent care your provided for our parents. The reliable and personalised service they received enabled them to remain at home for as long as possible and gave us peace of mind, for which we are very grateful.- J and A Wallington

 I am very happy to act as a referee for you at any time, please do not hesitate to contact me.-  J. London SE 23

 Thank you very much for all your care and support, you have all been fantastic.-  J.W. Carshalton

Thank you from us all to you all for your kindness, patience, time and work with Mum over the past few months and for enabling her to stay at home with the extra help you provided so well. Special thanks to L for her calmness and professionalism on Friday 15th March!- C & K Carshalton

You and your staff have been exceptionally kind and caring and have helped me through a very difficult time with great compassion. The service you have provided has been invaluable and I am most grateful and appreciative of your "personal touch". Thank you.- Joyce, Epping

I like (Caregiver) Toni tremendously. We really hit it off.- Mrs C, Client, Frimley

Thank you for everything you've done for me. I really appreciate it.- Mr J, Client

Thanks so much for all your care and attention - it made all the difference to my mother and of course to me.- Mrs B, East Sussex

I am sure you are aware of how much my sister and I appreciated your help and understanding. We always knew we could rely on you. We have no hesitation in calling on you again in the future. Thanks again for your help.- Nicky B, Tonbridge

My 79 year old father has been quite ill and suffering from depression. After an initial friendly and informative meeting with Home Instead Senior Care, we arranged for a CareGiver to come in and help my father. Within a few visits he was a changed man, the CareGiver was thoughtful, attentive, patient and caring and provided the vital help that he needed. My father was originally quite sceptical about the usual worries of having a stranger in his house, etc. but in no time at all he was put completely at ease through the professionalism and general caring nature of the help provided. In short we, the family, and most importantly my father could not have been more pleased with the level of care provided and I would like to take this opportunity to say thank you to all involved.- Mr Jeremy P

People received a good quality of care and support. Care plans reflected each person’s needs and preferences. Families were encouraged to be involved where the person wished it. People told us they were included in the planning of their care. One person told us “they asked us everything I thought they needed to know”. Another person told us “they don't rush us”. We spoke with six people and their families, all of whom were complimentary. One person told us they thought the service was “the Rolls Royce of agencies”. Another person said the staff were “excellent and always on time”. Staff we spoke with told us they felt supported by the agency and received good training. Staff were knowledgeable about keeping people safe. People and their families told us they felt safe and confident to talk to staff or managers if they had any concerns.- CQC - Summary of our 2013 Inspection 

Dear David, I would like to say thank you for the service that your company has provided for my wife A and myself for the past 5 years. Special thanks go to CB (CAREGiver) who, from the very first day, gave me a sense of security knowing that A was in very capable hands and that I could relax and enjoy my weekly walks. A's health has now reached a point where I am finding it more difficult to cope and my family feel that for both our benefits she will need residential care to provide a safe environment and to suit her needs. I wish you every success in the future and would not hesitate to recommend your services to anyone in need. Yours sincerely SB.- Mr SB

Dear David, I would like to say thank you for the service that your company has provided for my wife A and myself for the past 5 years. Special thanks go to CB (CAREGiver) who, from the very first day, gave me a sense of security knowing that A was in very capable hands and that I could relax and enjoy my weekly walks. A's health has now reached a point where I am finding it more difficult to cope and my family feel that for both our benefits she will need residential care to provide a safe environment and to suit her needs. I wish you every success in the future and would not hesitate to recommend your services to anyone in need. Yours sincerely SB.- Mr SB

You have achieved your mission statement to be 'the most admired care company' with the prelim conversations and one visit so far as far as I'm concerned! It was lovely to meet you and Angela and I am super grateful to both of you for your time, care and resources. I drove back down the motorway feeling much supported and I know my Mum is looking forward to Thursday!- Mrs A, daughter of client in Lytham

I would like to express my sincere thanks for the lovely and kind care I am receiving.- Mrs D, Client, Farnham

We are receiving a kind, friendly, flexible service that has supported us when times have got difficult, we are happy to have made the move. Our care giver is timely, well presented, friendly and efficient. Mr P Fulwood- Mr P Fulwood

I have gone through quite a few agencies before finding Home Instead Senior Care. They deliver the care as agreed the way I want it, they are open friendly and flexible, I get the same carer at the time agreed for the time agreed.- Mr W Leyland

There was good evidence within the records seen to show people using the service were 'matched' with suitable Caregivers in order to promote compatibility. For example, one client had been 'matched' with a Caregiver who could converse in her native language, which was considered to be good practice. Another person had indicated they preferred female Caregivers and this request had been accommodated. Records showed the service was flexible, so that people using the agency were able to alter the times of their visits, if they wished to do so and their requests were accommodated. Policies and procedures were in place in relation to autonomy, privacy, dignity, equal opportunities and independence and people we spoke with told us they were always respected by kind and polite staff. One person commented, "They (the staff) have been really good up to now" and another told us, "It is very good at the moment. I have only been using the service for a short time but I have no complaints so far. I like it because I get the same person coming on each visit and she is very nice."- CQC Report: Respecting and involving people who use this service

This is the most rewarding position I have ever had. I always feel appreciated by management and clients alike. - Dara: CAREGiver

I think that Home Instead Senior Care Basildon is the best company I have ever worked for. I love my job. I like making a difference to people's lives, and enhancing mine at the same time. - Pat: CAREGiver

Staff and CAREGivers do an excellent job, and they're always there to listen. The quality of care and management are both excellent. All staff are brilliant/exceptional. - Audrey: Client

Gill’s skill and professionalism is exemplary.- Mrs C, Client's daughter

Thank you all so much for your wonderful organisation and loving care which you gave to my husband whilst I was away. I was able to go away and not worry about anything, knowing that he was in very good hands. We have the best carers anyone could have and I am always very grateful to all of you.- Mrs M - Cotgrave

We have tried working with different agencies in the past and had poor results. I now have a regular person who visits at the right time, is friendly chatty and supportive, it makes the world of difference having that certainty,we have found a good service at last.  - Mr B Fulwood

Thank you for the excellent care my father received from Home Instead. It was not easy for him to accept help but due to the kindness and patience of your team he came not only to accept it but appreciate and be very grateful for it. I personally was relieved to know that I could rely on your service implicitly and appreciated the fact that if ever the designated carer was unable to come for any reason, and however last minute a change of plan was required, we were never left high and dry. The punctuality of your ladies was excellent. Please convey my thanks to everyone involved with my father's care but particularly to his regular ladies, Betty and Gemma, both of whom were lovely and a pleasure to have coming in to the house. They both gave the impression that they genuinely cared for my father's well-being.- Mrs GB - Olney

For my family, the service offered by Home Instead worked on a number of levels. It brightened my parents' day to see a caring and friendly person to talk to. The flexibility offered by the staff to complete a multitude of tasks is, to my mind, unique.  Home Instead were reliable and punctual and I would not hesitate to recommend this service to others.- Mr CS - Bedford

I really like the way I was matched up with my support person Gemma.  Having someone to support me to go swimming and being in the pool with me helps me with my swimming and to stand up straight.  She has made a huge difference by giving support that is not just about personal care but also doing fun things in life. Plus it is nice to have someone in my own age group that I can do this with.  She deserves a pat on the back!- Mr DD - Milton Keynes

I contacted Home Instead when I could no longer look after my wife (with Alzheimer's) on my own. They were never late, I always had the same carer and they were such a pleasure to have in my home. I would have no hesitation recommending this company and their very pleasant staff.- Mr Godfrey - Eastcote

Thank you so much for providing Zoe as my Carer. She is warm and caring and quickly remembered all the things I needed each day. Even more importantly, she always left me smiling and ready for the day.- Mrs P, Client, Farnborough

Since first hearing your name mentioned by our chemist on the Green, all contact with members of your team has been both friendly, instructive and of considerable service. Both my wife and I have the highest regard for all the meetings we have had with any members of your team, each one has conducted themselves with propriety, diligence and friendliness.- Mr P, Tettenhall, Wolverhampton

The combination of personal care (foot washing, fitting surgical stockings) and domestic assistance was of great benefit during my period of limited mobility; to this has to be added the exceptional quality of help and advice given during this period. - Client 

Please thank everyone on behalf of the family for the marvellous way they looked after mum in the last month of her life. We could not have asked for more.- Mr W - Sunningdale

My family are saddened that we could not keep my mother in her own home because the care she received from the carer was excellent. We certainly appreciated the speed with which you were able to place a carer with my mother. Kind regards.

- Mrs R, Sunningdale

I cannot begin to put into words how I feel about Home Instead and the support you provide. We have always enjoyed going out and socialising however after my wife was diagnosed with dementia we ended up staying in and I felt increasingly isolated. But then we found you and you introduced us to Sue, who I might add is the most caring, kind lady I have ever met. We both look forward to the days Sue visits us and take us out shopping, to the church coffee mornings and this week we even ventured to the garden centre to get some plants, which Sue kindly helped my wife plant in the back garden. From the bottom of my heart I want to thank you, Sue and the wonderful team at Home Instead, we couldn't cope without you.- Mr D, Poulton-Le-Fylde

Thank you so much for all your help and support these past few months. You have been marvellous!! - Mr G - Sandhurst

Thank you for taking care of my wife and me and being there whenever we need you. It's comforting to know that you all care so much about us both.- Mr J, Ansdell

May I say "Thank You" to you all at Home Instead for being so kind and considerate to my aunt. It must have been most difficult for you all as I know how difficult my aunt could be, but you managed her extremely well. - Mr A - Windlesham

I wanted carers who were punctual, responsive and good fun - I’ve found them!- Mr W, Adisham

"I don't know what I'd do without you"- Mrs S, Budleigh Salterton

I just wanted to write and let your management know what a fabulous carer J is. She regularly takes out a couple of our residents and she is so good with both of them. Going out means so much to both residents, they really look forward to their weekly trips out to the shops and trips or wherever they decide to go. J puts so much thought and care into her work with them. She is an asset to you and our residents lives! In all honesty all your carers that you have sent to us for our residents have also been great and we really value your service.- Ms K - Bournemouth

My mum and dad are settling down well with the new carer(s). I know it has only been a week, but my sister, brother and I have felt so much better in ourselves, it is like a huge worry has been lifted from us - we had felt very uncomfortable telling the previous care company that they were just not for us.  We didn't really know what to expect from any company but we did realise that what my parents needed most was to have a proper, daily routine - something that the previous carer(s) seemed just incapable of doing. Well, with the expertise of John, Sadie, and everyone at Home Instead, (oh and no tforgetting my 'crazy, loveable' friend, X!), Mum and Dad's routine is back! They are up and running and enjoying life again, despite their dementia and Alzheimer's. Home Instead carers are on time, so efficient,so caring, and they all, also find time to have a friendly chat with my parents. Mum and Dad's GP advised my sister and I, ''Keep your parents, safe, in their own home,  for as long as you possibly can, that will be best for them.' To us as a family 'Home Instead', are just what the Doctor ordered! Thank you all!- C H

A huge thank you for all your support and patient, efficient organisation throughout Home Instead's involvement with my mum's care.  Your calm approach made a great difference to how I was able to cope with the ever-changing situation. You were fantastic as were all the ladies involved. Thank you so much.- Mr AV, Newport Pagnell

Dear staff of Home Instead Senior Care, I am writing to express our sincere thanks to everyone at Home Instead for the excellent care that you provided for our dad over the past few years. From the moment you all became involved in his care, we realised that he would be in safe hands. However, over the years the care he received extended far beyond  his physical needs. In fact many of his carers became close friends with all of us. We know that our dad loved all his carers and formed a close bond with them and to see him so happy, made a difficult situation so much easier to bear. We were amazed and grateful at the number of carers that attended his funeral. It touched our hearts deeply. We cannot praise highly enough the professionalism and devotion that your carers have shown to our dad. We thank you again from the bottom of our hearts. With Kind regards C,P,C.- Children - South Liverpool

Home Instead took away any pressure or fear for myself and my father. His end of life care was compassionate and dignified.- Alice

I can't fault them, they are very professional.- Mr R - Client

I must give my special thanks to Carol & Mary who took so much time and care in ensuring that Mum was looked after on a one to one basis, with the dignity she deserved and also for the lovely outings she so enjoyed.  Their service was over and above my expectations and I will always remember the help they gave, which made my life so much easier, when it was most needed. I have nothing but praise for Home Instead.- Mrs VR - Wolverton

"Without your help I wouldn't leave the house to go shopping - or for anything"- Mrs B, Broadclyst

"I really don't know what I would do without Home Instead."- Mrs B, Broadclyst

Thanks for everything. You and your team are such a support for Dad. It was a huge relief knowing you were there for Dad while I was away.- Mrs C, Client's daughter

Hi or should I say "Aloha!" Our marathon trip is almost at an end. Several "bucket list" moments; The Grand Canyon, Hawai'i and our nephew's wedding. Thanks to all the Home Instead team for making it possible!- Mr & Mrs K. Netherton

Home Instead got involved at a critical time in my 86 year old mother's life and had an immediate impact. They produced a comprehensive and highly professional care plan and delivered a level of support that was exceptional. Committed, conscientious, caring, flexible and incredibly responsive, they made a huge difference to the quality of my mother's life and relieved me and my sister, both of us live at some distance from Wetherby. They have taken off so much stress and anxiety we had been feeling. I cannot recommend Home Instead highly enough.- Mr P - Son of client in Linton

Firstly I must say how happy I am with the care mom is receiving. I have seen the success of Home Instead from an employee's perspective but now I see it from the client's perspective too.  Mom is very happy and looks forward to her daily visits.- Mrs A T - Balsall Common

Home Instead Ealing staff are fantastic in what they do! I love watching films so me and my carer sit together with a bowl of popcorn and watch the film! It's great to have companionship service from Home Instead. I never feel alone anymore. Furthermore, me and my consistant carer do the gardening together - which is one of my hobbies! We both have one thing in common - We both love Lillies!

- Mr Sean

I can relax entirely because I know I’m in safe hands.- Client comment from our latest CQC Inspection

I wouldn't change a thing!- Client comment from our latest CQC Inspection

Mum is their prime concern, I know she is in safe hands.- Client comment from our latest CQC Inspection

I am writing to provide feedback on the work which JZ does for my mother.  All too often the only feedback ever given is negative and when something happens, this is never actually formally acknowledged. JZ has a lovely, natural way of caring and my mother is extremely fond of her. I have never heard JZ to be patronising or bossy, rather she gets my mother to do things by gentle persuasion and using humour.  However, from my point of view, the best thing about JZ is the fact that she uses her initiative.  She will look around, see what needs doing and either gets on and does it or speaks to me about it.  For instance, washing Mum’s clothes as and when was necessary was never discussed as part of the care package but Julie recognised that this was necessary and just did it.  She also identified that when Mum was thirsty she was drinking alcohol which, of course just dehydrated her even more.  She instigated putting an order for juice on the weekly shopping list and making a jug up for Mum to help herself to it.  Mum really enjoys this drink now.  JZ will leave me little notes when I need to know something (patches are running low), etc.)or   speak to me on the phone when I ring Mum if she is there.  I find this contact very useful and I appreciate the fact that JZ really seems to care for my mother as a person and not just a client. I am sure that there are many other instances where JZ’s common sense and caring nature has shone through but I have not been there to see.  I hope JZ will be able to care for my mother for a long time to come and that this letter helps you realise what a real treasure you have – although I am sure you are well aware of that already!- JA Solihull

Thank you to all the staff for looking after my mother. Being punctual and in a routine was a big help.- Mrs H-Hillingdon

I was going to email you, Sophie and Phil today just to say a massive thank you for giving me the opportunity to do this job. I absolutely love it and I love the clients. I don't think I have ever felt so self satisfied in a job, it really is amazing and I can't thank you all enough! - Kirsty, Caregiver

“I am delighted to be supporting Dementia Awareness Week and Home Instead’s awareness campaign. It is fantastic that Home Instead is helping the people of West Lancashire to understand the condition and I fully support their efforts to make Ormskirk one of the UK’s first dementia friendly towns.“I have direct personal experience of losing someone close to me with dementia. The effects on the sufferer and on the family are devastating. Trying to ensure that good quality, appropriate care is provided, whilst coming to terms with the impact of the condition is incredibly hard on everyone involved.“I hope that Home Instead’s free Dementia Educational Workshops will improve people’s understanding of Alzheimer’s disease and other dementias, and I would urge everyone to back Dementia Awareness Week and support Home Instead and the Alzheimer’s Society in their excellent work.” Rosie Cooper MP is a member of the All-Party Parliamentary Group on Dementia that works with various organisations to raise awareness and improve the lives of people with dementia and their carers.- Rosie Cooper MP

"I don't know what your care is like, but your customer service is outstanding". (Clients son, who was recently over in Europe and kept in touch on progress with his Mothers rehabilitation and care, via iPhone e-mails with Home Instead).- Mr DW, Milton Keynes

West Lancashire gets behind National Dementia Awareness Week West Lancashire CCG is supporting free local dementia workshops in support of National Dementia Awareness Week (19–25 May). Being organised by Home Instead, the workshops will provide a forum to discuss dementia, helping people understand the condition and provide various techniques to manage behaviours. A spokesperson for NHS West Lancashire CCG, said: “With an aging population and a predicted increase in the number of people living with dementia, this is a core focus area for the CCG.  However, tackling this and delivering improvements cannot be achieved alone.  We need to work closely with everyone from carers to our healthcare partners, and workshops like this play an integral role.“- NHS West Lancashire CCG

Thank you all so much for the sensitive and kind care you have given Mum over the last couple of years. Thanks too for the kindness and support you have given us in helping to change care as and when it was needed.- JG & AF

I am grateful for Ursula's kindness towards my father. She has been an angel.- Client's Son, Farnham

Many many thanks from Danny and June J. (Beautiful flowers were kindly brought to us in the office for Caregiver, Ursula).- Client's Son and Daughter-in-law

I became ill soon after moving into my new home, I was very lonely. The ladies you have sent me are very good at lifting my spirits and have become ladies who really keep me going. I think your service is very special, so please don't become too big to care, God Bless.- Mrs H - Bingham

Now that Mum & Dad are settling back to normal, I wanted to write and thank you all for the fantastic support you gave them both last week. The professionalism & the care offered by all your staff is second to none.- JE - Client's daughter, Cambridge

When Mom needed care in 2012 Home Instead were recommended to me and they have been absolutely wonderful.They have provided care and companionship during a very difficult time when Mom was diagnosed with Alzheimer's.  From helping with medication to just chatting and even playing dominoes the carers did everything they could to ensure Mom was in her own home as long as possible.- Neil B (Son of Client)

"Absolutely fantastic training, really friendly management and fellow Caregivers. Couldn't ask for better!"  - Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

"It's such a nice feeling to be appreciated"- Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

"I feel I belong to a family and it's more than just a work place! I feel at ease working for Home Instead Senior Care as I am really supported and know I have someone to turn to if I have any worries."- Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

"I enjoyed my training especially the Manual Handling. It makes me happy knowing that I am making other people's lives a little easier for them."- Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

"Working with clients is so rewarding and the office staff at Home Instead always keep me informed about changes, training and meetings." - Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

"It is amazing to know that I am part of an outstanding team and that the care we provide is excellent."- Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

"Working for Home Instead has given me a fantastic opportunity. I feel I am really looked after and have been given the right training."- Caregiver's comment about working for Home Instead Senior Care in Dudley and Sandwell South

My Mother was struggling to cope with living on her own and increasingly relying on her Daughter (me) for help and support. She was having Mon-Fri help from a care agency in Nottingham 7am-8am but they could not provide this care at the weekend. In desperation I contacted Home Instead and I spoke to Nick and he visited and assessed the situation immediately. He hand picked the carers for the job and came round with them to introduce them to my mother and me. I cannot tell you how relieved I felt on meeting them. The requested care was put into place immediately and the standard of the care was outstanding. All the staff I have spoken with have been one hundred per cent supportive. I am sorry I did not know about you before, but will inform Bingham Health Centre about you and also all my mother's friends. Thank you.- Mrs S - Leicester

Both of us were impressed by the care and help given by Julie and Karen and Mum stressed how much she had enjoyed talking to them both. We will have no hesitation in availing ourselves of your services if the need should arise again.- Mrs RS

"For anyone looking at care in the home for an elderly parent, we would like to share our experience with Home Instead to date. It was January of this year that my husband and I had to engage carers to provide support for his mother who, at the age of 98, could no longer manage on her own in her home. From our first meeting with the Senior Care Manager we recognised their goal was to meet the individual needs of their clients and give high quality care. Over the following months this has proved to be the case. The carers have built a wonderful relationship with our mother; the care they give is excellent and nothing seems to be too much trouble. We are regularly updated through the care plan and by telephone and have been able to adjust the care and hours to meet her changing needs. We cannot praise them enough for the care they provide and wouldn't hesitate to recommend them."- Mr & Mrs C from Wales

I am more than pleased with the care my husband has received and couldn't have chosen a better carer. I feel completely relaxed, knowing that he is in safe hands. - Mrs C, Swindon

The two permanent CareGivers were wonderful with my mother and build up a good rapport. I couldn't have wished for better.- MRS H (Client Daughter in Law)

You set your standards very high, these are exceeded.- K - Client

I look forward to the Caregiver coming, she really enjoys what she does.- Mrs S

Really appreciate thoroughness, cheerfulness and attention to detail that we receive from our Caregiver.- Mrs D

Caregivers are professional, caring, considerate, friendly and prompt.- Mrs H - Client

The care my dad is having from your staff is making such a difference and we really do appreciate it. I feel as though a weight has been lifted off me knowing such a professional team are checking on him each day and improving his condition.  My dad walked without his stick in the garden on Sunday, I couldn’t believe the improvement in him in just a week.- Mrs JB, Stockport

The care my dad is having from your staff is making such a difference and we really do appreciate it. I feel as though a weight has been lifted off me knowing such a professional team are checking on him each day and improving his condition.  My dad walked without his stick in the garden on Sunday, I couldn’t believe the improvement in him in just a week.- Mrs JB, Stockport

When seeking care for a loved one you need to be able to trust the service and feel secure that its right for you.  Home Instead are both professional, punctual and caring.  I couldn't rate them highly enough.

- Mrs C

Toni is a treasure. She is so quick! She's been a godsend at what has been a very difficult time.- Peter, Client's Son

My biggest wish was to keep Dad out of a home for as long as possible.  I wanted to keep normality for him as I know that is what he would have wanted.  I was not sure how it would work out having carers come into Dad but I have to say it was one hundred percent the right decision to make.  He was very happy with his girls as he referred to them, he looked forward to each visit.  I want to thank the girls for putting up with his little ways, for their compassion, for being good people, for being themselves.   I could not have asked for more for my Dad.  My Dad loved all his carers and I am so glad that we chose Home Instead.- Mrs S, Morden

Thanks to this company for the services provided to our family.  Home Instead was recommended to us, and we are delighted with the care service. Our caregiver is always on time, goes out of her way to help and she is very friendly. We look forward to her visits, and are sorry to see her leave each week. - Mrs N, Colby

The care is very good. T and Z are always on time. Nothing is too much trouble for them.  - Mrs B, Ashbury

Dear James and Catherine, I am writing to you to say thank you very much for the service Home Instead provided during my recuperation.The care was professional, yet with the right amount of friendliness to make it highly personal.- Mrs L, Lindley

"Thank you so much for everything you do, you really saved my life the other evening".- Mrs W, Budleigh Salterton

We have found Home Instead Senior care very useful indeed and the Caregivers most obliging. They have taken J out in their cars around the local countryside which of course stimulates his interest (and lets me get on with the chores!).  Today, he is going out to some of the Oxford Colleges and he also takes J out for local walks which is beneficial for both of them! I would be happy to recommend Home Instead Senior Care to others.........so long as there are sufficient carers to look after us when needed!- Mr & Mrs C, Wantage

“Thanks for everything you did in helping Dad to manage his final months at home. You will know that he was very fond of you all and we know that you always did the very best for him even when you were given a dozen things to do at once! It was so important for him to be able to stay in his home for as long as possible and you played a hugely important role in making that possible.”- Family of client, Mr N

“I would like to take this opportunity to thank you and all your staff who have cared for Mum and Dad and to say how pleased we have been with the thoughtful and professional care that they have received.”- Mrs H, Chelford 

“In all my contacts with Home Instead I have never failed to be impressed by the positive and helpful response to every request and the efforts made to meet my requirements. It has always been such a pleasure to interact with any of the staff and I can’t think of any occasion when I could find the slightest fault with the way they handled a situation.”- Ms W, Lower Withington 

“Thank you so much for everything you have done for Mother and me during the past months. I have a great admiration for the way you do a most difficult job. I can well imagine the complexities and frustrations which it generates but you have always been so positive and helpful and have often gone further than could be expected to provide us with an exceptional service. Your help has made an immense difference to our lives and has enabled me to keep going during a very difficult period.”- Mrs W, Lower Withington 

"I would like to express my thanks for the wonderful service you provided for Mum. In a stressful time for us all, we had confidence in you and your staff.”- Mrs M, Malvern

“Still very pleased with the professional and yet caring way you continue to look after my father. He talks about the ‘girls’ a lot and their daily visits make all the difference to my life too, as you know.”- Mrs J

“I would like to thank you and your staff, on behalf of my mother and all the family, for the excellent care provided for my mother over the past six months. All your team members have been most professional, caring and evidently dedicated to her welfare.”- Ms F

“Again, many thanks for the care and kindness in what was a very challenging situation. Please pass on Mum and Dad’s, and my, best wishes and thanks to all the carers.”- Mrs H

“Thank you for all Home Instead did for my Mum. You were truly very kind and understanding.”- Ms Milnes

“Many thanks to all your team who have taken such good care of our mother over the last few months. We really do appreciate the kind attention she was always given by all the carers.”- Ms H

“Please accept this as a thank you for your recent diligent care of my mother. Without the help of you and your colleagues it wouldn’t have been possible for her to be nursed in her own home which was so important to her. Your professionalism, kindness and compassion was a great comfort to us.”- Mr & Mrs H, Bollington

“A caregiver with a positive attitude towards dignity in care.”- Great British Care Awards Judge – Regional Finalist in the Dignity in Care Award

“We wish your company well in the future and thank you once again for the kindness, professionalism and respect you showed to a very elderly but appreciative man.”- Mrs J, Chorley

“I would like to place on record the grateful thanks of myself, my wife and my family to the several members of your staff who have attended to the very personal and quite serious needs of my wife following her major operation and convalescence at home. This care, given much of it on a twenty-four hour basis, has been outstanding. The attendance and support given by your staff has earned the gratitude and confidence of my wife and is assisting very much with her recovery. We are particularly grateful for the overnight attendance which has allowed members of the family to have their usual opportunity to sleep.”- Mr M, Prestbury

“My family and I would like to take this opportunity to thanks all the carers who have helped us over the last few months.  We will certainly recommend you to other families and friends.”- Mrs B, Alderley Edge

“Thanks to the care, skill and professionalism of all the carers from Home Instead, mother was able to avoid all the ‘usual infections’ until virtually the end of her life.  Indeed, her short stay in hospital in April only served to demonstrate how effective had been the care you had all given and how extremely difficult a task this was without the continuous use of an ‘air mattress’ and constant commitment to care and cleanliness.”- Mr E, Poynton

“ I cannot close without saying how lucky we felt that we chose your organisation, and particularly how we valued the friendship, humour and support, especially from *****, for mum over the past year. We know she really considered her as a good friend.”- Mr B, Adlington (family)

My family and I would like to thank you for the wonderful service you have provided at such a difficult time.  Home Instead have been professional and caring in all their dealings with us and I would have no hesitation in recommending you to anyone requiring care and companionship.- Mrs H, Fetcham

I was lonley and Home Instead has provided a carer who has provided good company and stimulation.- Mrs B - Burton Joyce

Just a little note to say a huge thank you for being the best place I have ever worked. During my time at Home Instead I have made many friends with colleagues and clients and has taught me that this is the path for me.  Please keep the door open for me when my children are at school.  Keep up the fabulous work you do. I will miss you all very much.

- SE, CAREGiver who had to leave

Dear Victoria

I would like to take this opportunity to give you Mum’s carers my heartfelt thanks for the wonderful care she always received. It enabled her to live in her own home right to the end, always her wish. A very special thank you to Karen, who always went ‘the extra mile’ and Mum became very fond of her.

With my best wishes, Rita

- Rita, Theydon Bois

Thank you so much for everything you have done today and everyday . thank you for sending such amazing caring people in to look after and care for Tony. Thank you to all of you for all the extra time you have put in . All of you never rush his care and I can never Thank any you enough XXX Mrs F- Thank you so much 

I would like to express my heart felt thanks for all the help and care your team gave to my Husband in his final weeks particularly Maxine who went the extra mile in my husband last few days Thank You Again Doreen and Family- Dear Home Instead Senior Care 

The Caregivers have become my friends. They are very friendly and likeable people. They have helped me in every way even though I didn’t want them initially!- Beryl, Epping

Home Instead have been wonderful - our best experience of support for Mum. Amanda and Laura are outstanding carers.- Mrs M - Chesterfield

To Home Instead - and all who work for it. Our best wishes as you embark on your second year. May all that is best come your way. We hope that many others will enjoy the benefits of your very excellent services as we have done - and still are.- Mr & Mrs D - client

Outstanding care by the CAREGiver allocated to care for my Mother. She is thoughtful, capable and entirely reliable. We are very grateful for the support she gives us and the certainty that our mother is in good hands.- Mr S. (son of client)

Dear Ann-Marie, On behalf of my mother and I we would like to thank all the staff at Home Instead and in particular Janice and Penny for their very professional care of my mother and the support they gave – we felt we were in safe hands which was very re-assuring. - Bertha of Dulwich

Karen is my carer, I am glad she is as it is a pleasure to see her call, chat and check on me.- Mr J - Lowdham

I just wanted to thank you for your excellent service and to commend our Carer Zoe, of whom we both became very fond. We throughly enjoyed her visits and her company. She was always very obliging and professional.- Mrs G, Fleet

Thanks must go to you all because you are making a real difference - not least to our peace of mind. Mum is delighted too!- Mrs W, Wellesbourne - January 2012

Thank you so much for inviting me to your workshops and for easing the way for me to attend.  I did find them helpful and I was impressed with the way you incorporated questions and contributions into your presentation. Home Instead is making a great difference to our life and we feel we have "friends on our side"- Mrs B, Leatherhead

I am so glad Home Instead was recommended to me. Home Instead were everything they said they would be. The carers were first class; friendly and caring. The service was everything one could wish for, most importantly for an elderly person living alone I felt secure. Even though I had a very supportive family in those first 2 weeks after the operation it was comforting to know the carers would be there for me. I have already recommended Home Instead to a friend and will have no hesitation recommending others to use their services.- Lola, Epping

Many thanks for your kind, thoughtful and efficient service.- Mrs W, Harpford

I want to express my thanks for the support and care given by your staff during the time in which Home Instead (over 2 years) have been supporting my Mum. All the caregivers have provided an excellent service and their support has enabled my Mum to live independently for a lot longer than would have been the case. The team in the office have always been prompt, helpful and amplify a strong sense of a "can do" attitude, which has been a great reassurance to the family.

- J. M. - Son of Client

Your service has been absolutely fantastic and just the reassurance Mum needs. Your whole approach has been fantastic - your help has been extraordinary and beyond what we could have hoped for at such short notice

- Mr L - Sunningdale

Good care, timekeeping very good. Often gave helpful advice. Would sometimes help by buying milk or bread. Reliable. Always very pleasant and cheerful.

- Mrs B. J.

Last January I had a major operation to my spine which has left me with considerably impaired mobility. I am recovering slowly but need help with every day things, particularly personal care and I am also grateful to be taken shopping and to appointments. Home Instead has been excellent, the CAREGivers they supply are always kind, helpful, patient people, mature, good company and with a blessed sense of humour. They normally send me someone I know and at the time I expect them. I feel very fortunate to have their service.

- Mrs E. W.

"They matched her ( my Mum) with someone who had similar life experiences. She has been brilliant and puts things into practice that is in her care plan and sees mum's care as important. I think they have been fantastic and as a family we have peace of mind. Mum's mental health was not good but has improved. They have saved the family from a traumatic experience and transformed mum's life and saved the day". Mrs C The Lake District We spoke to a professional who commissioned the services of the agency about the quality of service delivered. They said, "The providers are really good and enthusiastic about the service they deliver". They are very person centred and understood what I and my client was looking for. I thought they were an older person's service but they are not and they provided appropriate information for my client. My clients said at a meeting last week that they had no complaints and any issues they had were dealt with promptly. The one thing I was impressed with, was their governance arrangements and the level of details they wanted about my clients needs and the arrangements they would put in place to ensure my client was satisfied" Mrs LS Preston- Latest Quotes from our CQC Report - June 2013

Home Instead turned my Dad's life around in 48 hours, I can't believe how quickly they turned the house back into the home it always was.Thankyou so much.- Mr P Graham, Jesmond

My experience has impressed me. The ethos of the service is first class.- Mr B - Family member

Lee I am so glad the memory clinic at Southend hospital gave me your leaflet.  My dad has been seeing Ray as a companion once a week and its really helps him and me as I work full time Dad looks forward to their chats and Ray is building up a profile of dad’s past, family and friends etc, so he can help my dad if he can't recall. My dad has first signs of dementia. He also has Stacey clean and help with laundry once a week. Both are very professional and reliable would recommend to a friend.Thanks for your help Anne N- Anne N

I was introduced to Home Instead when my elderly mother attended the Memory Clinic at Southend Hospital where she is a patient.  Their leaflet was given to me as part of a package of information provided to me as carer.     I was looking essentially for a 'mumsitting' service which would provide my mother with mainly security and companionship but with an element of care to cover for essential absences when I would be away and unable to perform those services myself.  I chose Home Instead from the package of information I was given because of the company's good reputation and their emphasis on putting together an individual service for the end user.   Indeed, Lee Connolly was very keen to present Home Instead as a tailor made service with the needs of its client as the paramount consideration.   The brief was a difficult one as my mother was very resistant to having outside care of any kind and the service provided has been tailored to our needs, of a high standard and above all reliable, even at short notice.  The carer who was introduced to us had the right experience and was educated to degree standard.  She was very personable, conscientious and obliging.  Most importantly, she was kind and caring and had an impressive maturity for her years.  We have found our contacts at Home Instead to be approachable, flexible, unfailingly courteous and eager to do the job in hand.    It has given us peace of mind at a difficult time.   Joanna P- Joanne P

You asked me for my impressions of the service provided by Home Instead.  I would put my comments under three headings:   1. Professional I have been really impressed with the efficiency, and professional assurance of the service.  It is clear that the Caregivers you use are properly vetted, trained and supervised.  Care is taken around home health safety issues, proper information is sought in regard to the health and social needs of the client.  There is open record keeping following each visit which remains in the client's home.  There is also follow-up to ensure service is working well.  Lee has been scrupulous in ensuring that our particular needs are met.   2. Personal You make every effort to build a relationship between one caregiver and a client so that confidence and sensitivity is built up. That ensures that the family carer also has confidence and knows that personal information and sensitivity is built up over time.  In our case the companionship aspect has been the vital element of this service and has really made a difference.  Brian was really very worried indeed about a stranger coming into his home to be with him.  He now very much looks forward to Ray's visits.  I also feel confident that You will respond should a particular unexpected need or crisis emerge.   3. Flexible  You have been extremely helpful and flexible with the times so that Brian can have some company during the irregular days when I have outside commitments.  That flexibility has meant that the service is there when we need it rather than to fit in with your organisational needs. To sum up so far I have genuinely felt that the service puts the needs of clients at the core of what it does.  I wish I could say this about my other experiences in seeking help.  Thank you.  I hope and trust that as your service grows you are able to maintain these high standards.   Katherine K- Katherine K

I just wanted to say thanks for all the help you and the team provided to my parents last week. As you know we were a little apprehensive as to how my Father would react for such a long period without my mother there to care for him, but I am pleased to say that it really exceeded our expectations and that the 3 day break this allowed my mother to have was invaluable.  Please pass on my thanks to all who cared for my dad during the period,  'the care in your own home approach' is clearly the best form for someone with my Dad's condition, allowing him to maintain his routine and familiarity of surroundings.  Knowing that my dad was provided for in the same way as normal is a really comforting thought, and to see him on my mothers return both clearly pleased to see her but also to hear him say that he thought the carer during the day Emma was nice is quite an achievement (its more comment than I have had from him in 5 years!).  All in all the peace of mind provided by the whole team was first class and i feel sure we will be using the service again in the near future.  Paul M- Paul M

Please thank Marijana for all she is doing.- Mr, R-R, Client's Son

The Rotherham CAREGIvers have been so genuine and flexible. It's more than just a job to them and I am still as independent as possible! The service is excellent. I can't fault it. - Client, Marais

We have used Home Instead Senior Care for almost a year and have been very pleased with all that they do for us, from the CAREGivers to the office administrators.  Our needs are catered for in all areas and their help has enabled the family to get more free time. My ex-husband is the client and his needs are being very well met - his expressions say it all!- Mrs R, Tettenhall, Wolverhampton

That's grand. You and your team are my heroes!- Danny, Client's Son

For both Mum and Dad the important thing for them, and for my family, has been to keep them together at home in a safe and happy environment. Support from Home Instead CAREGivers over the last year has enabled this to happen to this point and we are extremely grateful for the care, kindness and patience that Nick, Cat, Mandy and latterly Caroline have shown both my parents. As a Company you have been flexible and professional in the service you have given us, yet compassionate and understanding. When my parents settle into their new home, we will give some thought to how we go forward with additional companionship support and will be in touch with Home Instead to possibly provide this.Thanks again- Mrs H - Nottingham

My Aunt, EF and myself would like to thank Home Instead for the Night Care given by Caregiver J to my Aunt. J was lovely and my Aunt got on with J so well, which is quite a feat! Having used your night care before, my Aunt and myself were very confident and relaxed, as we knew your high standards and care from your staff which again through J enabled us to have trouble free nights. With grateful thanks, SB- Mrs SB, Stockport

I would most whole heartedly like to thank Trish and the administration team and all the carers who provided cover during my mother's recent bout of illness and for 'pulling out all the stops' in providing night care at very short notice. It was most greatly appreciated. Without your help, my mother would have, no doubt been admitted to either a Care home or Hospital on a temporay basis. Mother is now much better and back to her normal self. If any CAREGivers need a reference from clients for qualifications they may be striving towards, then I would most gladly provide them. Many many thanks, once again.- Lynette Sheldon.

At the moment I use Home Instead to take me to appointments. If I need more help I would not hesitate to ring. It is reassuring to know that an excellent service is a 'phone call away'.- J.B 

Mum looks forward to her visit, they have built such a good rapport that she will do things she was difficult with before. Their banter and mutual respect is a joy to see!- Mrs P, Goodmayes

Thank you so much for your flexibility over the last few weeks. Dad is a lot more settled now, the reassurance and support your staff have offered us goes a long way! I couldn't have managed this without you, thank you.- Mrs S, Woodford

Thank you, & your staff, for your help with my father. It has made a big difference to my father's life & has helped me & my sister out greatly, as we are able to spend more quality time with him, rather than cleaning constantly. It has given my father more interests as he talks to me fondly about Angela & Suzanne. It is just a shame that we had not managed to persuade him earlier, which he now regrets himself.

- Mrs R - Client's daughter

I got a good feeling about Home Instead during the very first call I ever made. The way the manager listened and responded to me straightaway made me feel this was a really attentive company with a very personalised service.- Client's Daughter, S. Steelman

Now our CAREGiver has become a proper friend for my mum who is in the early stages of dementia. I can't be there all the time but I worry a bit less now, knowing that she has more regular company, laughs, and conversation. - Client's Daughter, S.Steelman

A year ago I didn't know that this kind of caring service was available so I tell everyone about it all the time now! It's made a real difference to my life as well as Mum's- Client's Daughter, S. Steelman

Mum says "Kelly is pleasant and polite. She comes on time and is reliable. It's nice having her here." This is a real triumph for Home instead!- Mrs C, Client's daughter

Brilliant match for my mother. I applaud everything Home Instead does for my mother. Thier Personal Care service is the most efficient one I have experienced. Me and my mother are both exceptionally happy with Home Instead. Although my mother is getting a Personal Care service, it feels as though Home Instead does all tasks in one! Thank you to Home Instead!

- Mr John B from Ealing

I would not trust any other carer to take me out apart from HISC carers. I am tension free. HISC have been marvellous and I could not have asked for any other company.

- Mrs Josaphine H from Ealing

HISC has been brilliant to my mum and me. The enthusiastic care company in Ealing always keeps my needs at the highest priority which is a fantastic feeling! I wanted my mum to have 24 hours care, 7 days a week and now I have a lovely consistant carer who stays with us and it feels as though she is part of the family.

- Mrs Claire C - Ealing

Just a short note to say how pleased we are with the excellent service mom is receiving from Karen.  They appear to have an excellent relationship with each other and true to your word ‘Home Instead’ are delivering everything it said it would.Thanks and Best Regards- Paul F (Son of Client)

Always punctual, willing and considerate in every way. Their care over 7 months has brought about a big improvement in my husband's skin condition and has helped me to keep him well in every way.- Mrs R - Burton Joyce

I bless the day your agency came into our lives.  I adore my CARE Team, nothing seems too much trouble for them and, although I know how busy they are I never feel rushed.  They apply my face cream in the morning and lavender gel at night in a way I so appreciate.  They even take the time to care about my husband and I know he loves the banter. I suspect 2 of the girls have got the better of him - I know they leave him smiling.  So this card is sent to you all to show how much you all mean to us.  Thanks from us both - Mrs S Smith, Exmouth

 Thank you for the help that we received from you in regard to my mother over more than a year’s input. We have always found your system accessible and readily available and have been very pleased and satisfied with the quality of care received We would like to thank Ann Marie and yourself and of course her carers Irene and Leslie whose input greatly eased our responsibilities during the last year Many thanks Simon- Thank you from Dulwich 

We would like to express our thanks to all who have had any part to play in the support given to our dad over the recent years.We are grateful for how reliable and dependable the carers have been, and for the flexibility that's been available to change the care when necessary due to my visits or my sister's job.All the carers have been kind and supportive with dad and Ang and the others have coped well over night with him. We'd particularly like to commend Paula who has often gone out of her way to help dad and the family, she seemed to genuinely care for dad. With Thanks, on behalf of the family.- A Evans

   Jasmine was so kind and helpful. I hope she will be free when I next need help.  Best wishes  Merle  - Merle - Balham

I am very glad that I found you and your team to help out; it has certainly given me some peace of mind and is helping to keep my father's recovery on track. Thank you all very much.  - Ms L B

Thanks to everyone who gave such fantastic care to our father Roy in the last weeks of his life. We really appreciate the help we received that enabled him to stay in his home.- Josie, Jenny and Peter, Rushden

We were all worried about mum looking after herself at home.  Even after a short time of your caregiver providing care, it is such a relief for us to start each day knowing that you are visiting mum and helping her with her daily routines.  It means we can spend even more quality time with mum when we visit her.   - Ms. D, daughter-in-law

Sadie was lovely and cared for Mum well. She made it very easy for us all as it was our first encounter with care. Mum was very relaxed in her company and she looked after her with confidence and understanding.- J Marshall-Ickenham

I used Home Instead Senior Care for fourteen months to look after my partner suffering from dementia until she went into a Care Home recently.  From the assessment visit by the owner, Luisa Castle, until the last visit from one of the CAREGivers, everything went marvellously well.  Luisa and all the office staff were supportive, cheerful, very helpful and kept me informed as to which CAREGiver was arriving.  There was always an introduction visit to meet a new CAREGiver.  They themselves always arrived on time and cheerfully put my partner at ease and were lovely to deal with.  They provided marvellous support ensuring she ate and drank well.  They played cards and scrabble and watched television with her for four to seven hours, depending on my requirements.  I left the house knowing that she would be well looked after and in safe hands.  In the last few weeks, the CAREGivers coped excellently with very challenging behaviour from my partner.For those who find themselves in the same situation as myself, do not hesitate to use Home Instead Senior Care - you'll have peace of mind with the very best trained, reliable CAREGivers and office support staff.  Thank you.- Mr J

We knew we would have all of these emotional highs and lows but my mother's safety and happiness is our priority.  It helps so much to know we have such a superb team around us.  Thank-you for all the extra support and care.- Ms F, E.Sussex

Thank you and your staff for the help and support you gave to us during the short time we needed you! Very Best Wishes Jane August 2013 - Thank you 

I was lonely and was unable to go out. Home Instead has given me my confidence back. The service Donna has given me has been very helpful, she is a really lovely person, always happy.- Mrs L - East Leake

I and my brother's family were having great difficulties getting correct Carers for his needs. He has conditions relating to a stroke and worsening dementia. Mobility is very bad. We then met Home Instead Senior Care who have turned everyday caring around. They look after him as we would. They see to his personal needs as well as using gentle exercises to help his mobility. They cook and clean and keep my brother occupied in their allotted time. We all work very well together, and we all listen to each others concerns and try to resolve them. We could not be without Home Instead now. I cannot praise the Carers enough. They are all doing a wonderful job, and they are all so friendly and professional.- Mrs P - Radcliffe on Soar

I would like to take this opportunity to give you and the whole of your team my best wishes and sincere thanks for the service you have provided in the care of my mother. I have found your company to be very flexible and understanding in the circumstances and I know Mum has benefited greatly as a result. All the carers who attended have been diligent and most providing support beyond the strict terms of their employment, and as a result I would have no hesitation in recommending your company to anyone else in a similar position- Clive J

I would like to thank you all so much for your care of my father. I would strongly recommend you to anyone else that needed care for their parents. I appreciated that you ensured Dad knew who was coming and each and every person we met from Home Instead were of a high standard and really cared for my Dad- Sue G

I would like to express my sincere thanks to Michael, G and E for the excellent care they have provided for Mum over the last few years. The peace of mind it has given me is priceless. Thank you all, I won't hesitate to recommend Home Instead as a first-class care provider.  - Mary F

I just wanted to get in touch to let you know what a fabulous job Julie has been doing with Mum and how much I enjoyed meeting her on my recent visit to the UK. She's got a wonderful way of engaging Mum and putting her at ease.- K.D USA

We cannot speak highly enough of the care and concern shown by all staff at Home Instead. We are so very grateful for all they have done during the time they have cared for my mother.- Mrs S - Bingham

"The Prime Minster was pleased to read of the excellent work that Home Instead Senior Care is doing in West Lancashire and Ormskirk"."We recognise that dementia is one of the most important issues that we face as a society. That is why on 26th March 2012, the Prime Minister launched his challenge on dementia to improve health and care, create dementia - friendly communities, improve awareness and ensure better research. It is encouraging to see that raising awareness and making communities dementia - friendly are as important to you as they are to him."- Ed Pikett - Campaigns Manager, No10 Downing Street.

"Dear Robert & Gail, Thank you for attending the West Lancashire Care summit, on Thursday 25th July 2013. We really do appreciate you taking the time to get involved and contribute your views.This is an important debate on the future of our health and social care services"."With an ageing population, increasing pressures on services and tightening financial pressures on services we need to find more innovative and effective ways to deliver high quality care services".It is important for us , as the local MP and as a member of the Shadow Health Team , to hear first hand from both service users and those who work in health and social care services about your experiences to help inform our understanding of how to develop a system or Whole - Person Care."    - Rosie Cooper MP & Andrew Gwynne MP (Shadow Health Minister)

They know who I am whenever I contact them and they go out of their way to accommodate my needs whenever I ask them for something different from their normal visits and care.

- Mrs S, client

Human beings with humour! The office is pragmatically functional and exceptionally efficient.

- Mr B, husband of client

"Thank you and your team for the support, albeit short in duration, but it did help enormously when the crisis started"

- Mr W - Client nephew

Having had mixed experience with other agencies, my parents are most impressed that the carers from Home Instead are consistently courteous and respectful and they always arrive on time. Without exception.- Mr T, son of client, Southampton

With my thanks for the last three months of therapeutic and cheerful care

- Miss J - re-enablement client

Both professional and caring. My father thought of his carers as friends, because of the excellent interaction, the carers made his life more interesting than it would have been, confined to his home as he was.

- Mrs Marriott (permission to use name given)

We are a considerable distance away from Mum who is cared for by your excellent Durham team, we have therefore to communicate by phone and as a family we feel that any request we have expressed has been dealt with swiftly, with enormous empathy and care. We cannot praise the team highly enough, they all go above and beyond to assist and care for our Mum, thank you all.

- Rachel, daughter of Mrs T

Please thank your staff for me as they are doing a brilliant job and have made such a difference to my Mum and my Sister and my peace of mind.  - A. F. Luton

Thank you so much for all you do for both of us - including our daily visits, your support with shopping and contact with the other professionals involved with our care as well as getting us organised for our holidays which can be daunting now that I am a wheelchair user - you all help and I don't know what we would do without you.- Mr and Mrs H Westoning

Thank you so much for your support of my mum over the last few months. Your level of care & adaptability has impressed us - me and my sisters thank you all so very much.- Mrs S - Thirsk

Thank you to everyone at Home Instead for the superb care you all gave my father. The cheerfulness & expertise of all the carers was so valuable - we couldn't have done it without you all.- Mrs O - Harrogate

I found all the staff I had contact with dedicated, compassionate and utterly professional. I felt supported and informed. In fact I felt befriended. I would not hesitate to recommend Home Instead to anyone wishing to find help in caring for a loved one.- Mrs U's Daughter

Peter, The superb care and attention given to my wife during the past weeks as her Alzheimers enters its final phase is utterly beyond reproach.... Thank you - all of you for making her as comfortable as possible, giving her the respect and ultimate care that I would expect at this time. Mr D S - Watford

- Mr D S - Watford

The care given by the carers from Home Instead has been such a relief for us as a family. Mum's low-level dementia meant that she needed carers who were warm and friendly but 'savvy' enough to realise when Mum was confused. The main/regular carers built up really good positive relationships and the only difficulties came when we had to change the timetables during a holiday period. We felt secure and confident in the organisation, management staff as well as the individual carers who visited Mum. Thank you!

- Mrs HN

 I have been with home Instead over a year now, they are the only people that have kept there promise I have the same team of carers all the time, they are punctual friendly and helpful.I have had other companies in the past but they just messed me about these are so much better.Mrs k Ashton - Mrs K Ashton

From the moment of contact we received friendly and sound advice, every eventuality was thoroughly covered. The whole experience was a pleasure and exceeded our expectations. As for the caregiver (Keron) she was a joy to have in our home and carried out her duties in a friendly manner whilst maintaining my husband's dignity, she did everything asked of her. If in the future we are in need of further help it is a very comforting thought to know that Home Instead are there for us.- Mrs S - Keyworth

Please thank all the CAREGivers who attended to mum, they were brilliant and nothing was too much trouble, it was a pleasure to have met them all. Kind regards.- G & V Werrington

Dear Home Instead, Thank you so much for all that you are doing for me and my wife. We are absolutely delighted with the service  I truly consider you to be the "Marks and Spencer" of care! We cannot believe the difference it has made since moving from another provider.are now telling all of our friends about you.- Mr B, Leamington Spa - August 2013

 We are writing on behalf of all the family to express our gratitude for the way you and your staff cared for our mum, over the last year or so.We all send our sincere thanks for the excellent care you provided along with very personalised consideration for the way you often found mum to be. She got to know many of you so well and often mentioned you individually by name with fondness.- GJ & CP

First class service on very short notice when urgently needed. High standard of care and attention and very professional. The carer who attended was compassionate and caring.- J.B.Leek

Just to say thank you so much for looking after Mum so well over the past few weeks, we really do appreciate everything you have done.- Mrs CR

I cannot really say how much we all owe to you and your splendid team for all the time, energy, patience and all the rest you have done over the last months to make it easier for us. It must be quite a strain for you and the girls to maintain both efficiency and a cheerful attitude - you have trained them well.- Mr MB

As a family we came to rely more and more on the carers. They treated Mum as if she was their own Mother; always going the extra mile when necessary. We felt that we were being kept well informed of anything that we needed to know. We were particularly impressed with the overall reliability of the service, any staff absences were well covered, by carers that had already been involved with Mum. Thank you to everyone involved in Mum’s care.- Mrs G

You have all treated mum with such love and kindness, and however hard it has been you have always respected her as an individual. We cannot thank you all enough for helping us through a very difficult time with mum and making her so happy. We can only hope that the move we have had to make with her is the right one and even if the home does a tiny bit of what you have done, they will have done well!!  We will come to see you soon, and please feel free to visit mum – she may not show it, but she has loved you all.  Thanks again L. P & Family, Watford

- Mrs L P - Watford


The “Client - carer match is extremely thorough and thought through”


“Have recommended to several friends who have been delighted with the service received. Nothing is too much trouble, and my carer is like a personal friend”

“The carers are all very good & they all seem to love my mum, I couldn’t cope without them”


“Efficient, good timekeeping, carer very efficient, friendly but professional”


It was my “Best decision chosing Home Instead Senior Care for mums care. Thank you”


“I cannot speak too highly of the help and love received (I am still receiving) from the staff at Home Instead and in particular 'D' my most regular helper. She is always on time, very pleasant and a joy to have around.10/10”

- Annual Client Survey Comments.  September 2014.

Delighted for you to use my comments. I think it is only fair to say that all the carers Marcus has had through you have been exceptional. Mary has done a wonderful job with him over the past year - she teases and stimulates him, laughs with him, and takes no notice of his moods, and he has become very fond of her. I have plenty of experience of carers who have stayed for five minutes, so I know that he is not always easy. For this reason I am glad to give credit where credit is due.-  Well done to our carer Mary

My appreciation also to you (Care Manager and Ria) both on the organizational side of things. Most dealings were with Ria, who always seemed so cheerful despite all my emails with changes! I couldn't ask for a more flexible staff that allows me to have flexible hours around the time that suits me! The office and the CAREGivers have always understood me so well!

- Mr John O - Acton

I would like to say thanks again to you and all your staff who are involved in my grandad's care as we couldn't cope without you and it gives the family peace of mind to know that the people who are caring for him actually care about him if you know what I mean !!    -  Our Wandsworth care team get another thank you...

" We love the care provided by Home Instead Newcastle. The CAREGivers are kind, reliable, committed and trustworthy. It's like having an extended supportive family. Thank you"- C Norse - daughter of client in Gosforth

"I’d like to express my gratitude and satisfaction with the way your worker Lindsay takes care of me. I’m not an easy person to deal with because I’m a foreigner with a problem of health (Diabetes). Lindsay has a very tender and attentive personality and she tries anything to make my problems easier. Though my English isn’t fluent I don’t feel any problems in communication with her and she helps me with all my problems and troubles. She is all the time so cheerful and she knows so much, this makes me forget my problems."              

- Mrs IE, Maidenhead

I would like to just also put in writing what a joy Karin is to work with, she is always smiling and Irene instantly took a liking to her. Sam is brilliant too, very quick and efficient and I am sure she will be an absolutely fabulous nurse.

- Mrs Irene H from Osterley

Mrs B recently attended one of our Training for Family Carers and those affected by dementia Workshops, and very kindly sent the following comments. The content (of the course) was excellent and, equally, the opportunity to meet with and share the experiences of other people. The insights I gained, especially into behaviours and how to manage these in a positive way, are invaluable and have been put into use.  One in particular, the "wind the wool" activity, which involves me unwinding balls of wool to be presented for Mum to rewind them (I tell her the cat got to them and I would really appreciate her help in putting them into good order) is a big hit.   - Mrs B

I want to thank you for the excellent care my mother received recently whilst we were on holiday. The friendly, personal service my Mother received made both her and myself feel confident for her to remain at home whist we were away. With many thanks.- Jane, Loughton

I would like to thank you and your team for the excellent and highly professional service that you provided in the last few weeks in caring for D. I know D and J took great comfort from it and valued the service very much. Your care assistant Becky was exceptional and made both D and J feel very comfortable, knowing that D was being cared for in such a kind and understanding manner. - Mr H (client's son)

Mum clearly really trusted 'D' and it was great for us to know she was in such good hands during a very difficult time.

- Mrs H

‘They come in and either set about the washing up or say ‘’how can I help you?’’ – all with a smile'- Client

‘I .... have found a carer who makes me feel good about myself.  She gives me confidence to do things I would not try on my own.  Her infectious personality gives me a real boost.’- Client

"The lady providing the support is excellent and very caring. The service has been flexible and provided the care that was required. It also has a comprehensive back up service should additional care be required at short notice"- Mr F

Home Instead has made an enormous difference to the quality of my fathers life.  He looks forward to the CAREGivers visits and always looks happy and relaxed after his outings.  His CAREGiver is very caring and dedicated to his clients.  He always puts my fathers welfare and happiness first.- Ms. Littler - Wigan

All the Carers have been lovely and so easy to get on with. They have been cheerful and so kind to my husband. They have always been reliable and always on time for their duties. We are grateful for all the help we have been given.- Mrs J - Burton Joyce

PH and I would like to thank you for all your help and support over what has been a year of challenges.  Your care has been, and continues to be, an absolute necessity and important part of P's life, which is of great benefit to us all.  Please pass on our very grateful thanks to all caregivers and team.  We appreciate you all. Mrs SH.  - Mrs SH, Cheadle Hulme

PH and I would like to thank you for all your help and support over what has been a year of challenges.  Your care has been, and continues to be, an absolute necessity and important part of P's life, which is of great benefit to us all.  Please pass on our very grateful thanks to all caregivers and team.  We appreciate you all. Mrs SH.  - Mrs SH, Cheadle Hulme

The service and in particular care given to my sister who suffers from early onset dementia was first class. From the initial meeting with Sally we knew we had found the right people to help us with our immediate needs to help with my sister’s wellbeing. Nothing was too much trouble and we were always kept informed if there were any changes to the schedule or if the caregivers were swapped for any reason for any of the visits. I would recommend Home Instead to anyone who is looking for help and support for someone who needs it whilst in their own home environment.- CC

The service was very professional and should we need to use them again we wouldn't hestitate to ask for the same CareGiver or use your services.- Mrs M - Bleadon

I am having a lovely time with my caregiver's at Home Instead.  Nothing is too much for them, I have 2 Caregiver's who come and support me and I am able to get out of the house again.  I am not a well man at the moment so I have regular appointments at St Helens hospital and at my doctors, my Caregiver takes me and stays with me for added support.  I could not live the life i do now without Home Instead.  Many many thanks. - Mr P. Windle

I organised for Charlotte at Home Instead to come and talk to myself and my mother once we decided to change provider.  This was the best decition I have made, as my mother has been able to build such a bond with her caregiver.  The caregiver (i will leave her name off) arrives at the times me and my mother have set, she allows mum to take her time, choose what she wants to happen that day, and shows such a keen interest in mum.  They garden together and take trips out to Whittakers garden centre as well as help mum sort through her very full attic!  The process of signing up with Home Instead is so simple and very very friendly and professional.  Thank you Home Instead for giving me peace of mind. - Mrs C. Haydock

Survey question - What do you like best about Home Instead Senior Care St Helens?Client comment - Everything- Anonymous survey result

"The care you have provided to my father has been really excellent, the carers in particular most kind and sympathetic to him and his needs, and he has very much enjoyed and appreciated their support and company. Your style of care and way of working exactly suited his needs and we have no hesitation about recommending the service you provide, based on our and his experience of the care you have taken of him".- C.Martin, Cheltenham

Off to a great start and I am seeing drastic changes of improvements with the Home Instead CAREGivers. Home Instead Senior Care has turned into a lively man who is very active. If it wasn't for Home Instead's encouragement, I would still be where I was in the start. I really believe Home Instead took me out of the dark.

- Mr Andy W from Ealing

I am writing on behalf of my myself and my parents to express our gratitude for the quality of care shown to my parents. Prior to employing 'home instead' my parents had never received any external care services and my mother was extremely apprehensive. Due to my parents' accelerating care needs, and the fact that their care had become all consuming of my time, my father was delighted when he saw your advertisement in his magazine for the visually impaired. My mother could not appreciate her own frailty, and still cannot, but you handled the initial introductions between your carers and my parents in a thoroughly professional way. Together with my parents I made a list of the things which I do daily thus enabling them to live 'independently'. It was this list which the carers were then able to use as their guidance. It was also this list that my father had to share repeatedly when my mother asked 'What are the carers going to do? We don't need anyone to help us because we do it all ourselves.' Having booked Ann and Emma I was able to embark on a fortnight's holiday with my family. Of course I was still concerned but I was also reassured that you were in the immediate vicinity if there was an 'emergency'. When we returned it was obvious to us that my parents had been well cared for.Even my mother was more aware when the care team were coming and also why they were coming too. The fact that we were able to have our holiday as a family was very appreciated by us all.- Nicola H

Thank you Home Instead for all the support and help you have given my mum while she was on her own.  She is very set in her ways and not easy to get on with sometimes! But Lana her CAREGiver was an absolute star! They hit it off immediately as she is very down to earth and just gets on with things like my mum.  The match was perfect! For us it gave us a huge amount of relief and peace of mind that mum had support for the small things like help with shopping or lifting a heavy hoover while we are living abroad.  I would thoroughly recommend Home Instead to anyone wishing to get a knowledgable, reliable and genuine service.- Mrs F, daughter

A very big thank you for all the support and kindness you have shown to mum and the family. You are already aware of how much we have appreciated (CAREGiver)'s calm and professional manner and I personally will be very sad not to have her around. Her care has certainly given me peace of mind. Thank you very much. Kind Regards. L.L- Mrs L.L

Firstly I would like to thank you and your team for doing a wonderful job with my mother. Also for the very obvious effort you made to accommodate my mother when she would have been coming home...thank you very much once again.T.G- Mr T.G

“There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me.”- Ryan K, Client’s nephew

“We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long.”- Mr.D, Client

“We have used other companies and they told us what they needed, we had no say in the matter. It’s a lot different now we have changed to Home Instead, they treat us like individuals and ask what we want.”- Mrs S, Client.

“I’m very pleased with Home Instead. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.”- Mrs M, Client’s daughter

I don't know why I waited so long to discover that this is where my vocation lies. I have had a fantastic first time with clients, I've thoroughly enjoyed helping this couple over the weekend and am looking forward to my next visit already. Thank you Home Instead!- E, CAREGiver

“There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me.”- Ryan K, Client’s nephew“We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long.”- Mr.D, Client“We have used other companies and they told us what they needed, we had no say in the matter. It’s a lot different now we have changed to Home Instead, they treat us like individuals and ask what we want.”- Mrs S, Client.“I’m very pleased with Home Instead. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.”- Mrs M, Client’s daughter-

Having tried several Care Agencies and not been satisfied I am glad I found Home Instead Senior Care. They are very good to deal with, take on board any wishes I have and management are very easy to talk to and CAREGivers have always done their job well. Thank-you,- Mrs S, Peterborough (client next of kin)

I was struggling with day-to-day activities as I was very weak and unsteady. My initial contact with Home Instead Senior Care was very supportive and efficient, with a Carer being sorted quickly. I now have help with showering, keeping my home clean and enjoy companionship. I thoroughly recommend Home Instead Senior Care to anyone.- Mrs W - Radcliffe on Trent

" Thank you for all your hard work in making my parents holiday possible. It sounds like they had a great time. It really is fantastic that they are able to get away and have a change of scene. We are so grateful for all your hard work in getting them there"    - Mr and Mrs S - Gosforth

Thank you so much for all your excellent care!- NH East Northants

We have found the Home Instead experience to be very beneficial. The managers and office staff have always been courteous and helpful with all their advice.  We have also been very pleased with our carer (Mia), and are so grateful to know that it will be the same carer all the time.  We would recommend Home Instead to anyone in need of care and attention, and friendship, as we feel sure they will also benefit from the care Home Instead provide as we do.- Mrs W. Bromsgrove

I wanted to send you a short note in regard to the help you gave me and my mother with the care of my father.  We will always be grateful for your help in allowing my dad to spend quality time at home.  The last 18-months were difficult especially for my mum but you, Jan and everyone provided professional and compassionate support.  I will always recommend your Company and wish you all luck in the future.- TP, Son of Client, Sywell

Once again, thank you so much for the services provided through Home Instead.  The girls, especially Maria were wonderful.  CC thought very highly of them all. - KB friend of Client - Kislingbury

I and my mother cannot thank your staff enough for their care.  It was very, very much appreciated.  "Thanks" and "Thank you" do not seem adequate enough words.  But we are extremely grateful.- SW Daughter of Client in Spinney Hill

Discovering Home Instead has been like finding that ‘Pot of Gold’ at the end of the rainbow! My 81 years young Mother’s family all live quite a distance away and sadly, regular visits aren’t always possible. Each and every one of her carer’s have lit up Mum’s life with the thoughtfully matched individuals who bring so much more than the day to day care. I know that this probably sounds a little ‘airy fairy’ but all of you – the whole team are like earth angels! The so called ‘care’ agency Mum had before May just doesn’t bear thinking about in comparison to the delight and peace we all feel now.  We know that Mum is being cared for by a lovely, gifted team and we thank you.   I am in complete & utter agreement with everything my daughter has written above and so much more. When we first met Carrianne we knew that we’d stumbled upon treasure!  Chloe, Christine, Danielle, Maria, Jessica and Leticia are real gems and I appreciate them as individuals and for absolutely everything they do.        - KK Daughter & EK Client - Upton

Having your ladies into help me has been very good. They are very caring and helpful. I would recommend your service to anyone, I could not fault you at all. Thank you all.- Mrs A - Bingham

I cannot thank you enough for your caring attention in assisting me and my parents in making plans for the home care they need.  You were highly professional and very responsive and timely in scheduling your visit to my parents’ home, and you exhibited a wonderfully friendly and competent approach in your excellent presentation of the services Home Instead could offer.  You listened carefully and clearly understood what it was we were looking for.  I also appreciate that you understand that this service not only will help with my parents’ needs but also takes a tremendous load off their children’s shoulders, as we have been struggling to find the best way to keep them safe and secure. I give you the highest marks for being able to match up their two CAREGivers, Joanne and Wayne, with my parents’ personality and temperament.  They hit it off right away.  And their subsequent visits have proven they are both excellent at providing the wonderful care and attention my parents deserve.  I have raved about your Home Instead service to the entire family and made them aware of the quality service you provide.  I gladly recommend you and your Home Instead team to anyone in need of your excellent care giving services. Thank you so much for all of your understanding, advice and caring attention.  We are most grateful.  Mrs N.- Mrs N

I would like to write to let you know how satisfied I am with your service. My carer is excellent she is helpful and nothing is too much for her. We have a great laugh and joke together and I would recommend her to anyone. I think I made a very good move when I chose your company I knew nothing about you and took pot luck. My last company sent many different carers turning up different hours or not at all I should have changed months ago. If ever I am asked if I know a care agency I would most definitely recommend Home Instead Epping- Brenda, Waltham Abbey

What would we have done without you!  From when dad first received your care, until the end, we knew that we were in good hands.  Our, (sometimes desperate!) calls for help were, without fail, dealt within a friendly, efficient manner.  The carers you sent to us have been amazing; supporting us so well and giving us the strength to keep going, whilst giving excellent care to dad.  We were so fortunate to find you.  Many, many thanks.- GB & AM Daughter & Son of Client Abington

Using Home Instead made it possible for me to go on holiday and relax knowing two lovely Carers were coming to see my father-in-law daily to cook meals and spend time with him.- Miss H - Mapperly

Thank you for all you did in making sure I was looked after for those two weeks, Daisy and Bridget did an amazing job and true stars.- Mr B - Gotham

Thank you to all the staff, but especially to Jade, Liz and Ella for all the excellent care given for nearly a year. We shall remember you.- Mr & Mrs R - Burton Joyce

My CAREGiver's are pleasant and caring ladies. Nothing is too much trouble for them and they meet my every need, I would certainty recommend "Home Instead" to anyone else I know.- Sid, Chingford

I cannot tell you how grateful we are as a family to have found you and your staff at HomeInstead. Your care and kindness towards us & Mum have been overwhelming. You provided the highest standard of care with a genuine warmth & empathy; you put us at our ease & gave us a sense of knowing Mum was being looked after by your lovely staff. We cannot thank you enough. You’re awesome!!- Mrs A - Essex

Comments from client's for CQC inspection.

I would recommend Home Instead to anybody in situations similar to mine.

The office people are brilliant I have every confidence in them.

I have no worries at all leaving my father in their care.

They are not like other agencies we have used.

They always stay the allocated time.

The management are very thorough. They are super.

They have helped me join the dots so my mother gets consistently good care. My carers all have their heads screwed on. They know what they are doing and are very courteous with it.

They have saved my life, and my father thinks the world of them.

I rely on the care workers to look after my mother when I go out. I completely trust them.

Other professionals that are involved with their care speak highly of the care workers who support my mother. They are doing a smashing job.

They write very professional reports so I know exactly how they have cared for my mother in my absence. They are brilliant.

My carers are very intuitive they listen and pay attention to what I have to say. I would rate them above and beyond any other agency. I cannot praise them enough.

I know what the carers have been taught and this gives me peace of mind because we can all look after my mother in the same way.

The office have a very good process in place. I had consultation at every stage when they were designing my mother's care package.

They have made my life a lot more comfortable.

We have a very good relationship with our carers. I have nothing but praise for them.'

- CQC Report, Review of compliance 2013

Many thanks to you all, especially Marijana.- Tristan, Client's Son

Thank you for your help with mum while we were away. She loved having you come in and I can ensure that we will be in touch again- Thank You

Since engaging Home Instead to care for my elderly mother I have been very impressed by the way the company is run and the level of service they provide.  The office staff are always prepared to go the extra step to give a service and the carers are always friendly, helpful & pleasant. I have recommended the company to others and would do so again without hesitation.- DW Son of Client at Sywell

 CAREGiver Lisa supports Jean in many ways, but she also goes the extra mile. Jean was on the hunt for a gardener but could not find anyone. Lisa, in her own time researched gardeners and got many quotes. She found the ideal gardener with the ideal price. Jean and her family were very happy with Lisa's efforts- Mrs Jean S from Ealing

My girls (CAREGivers) are wise and sensible. My girls are always thinking of me and I have nothing to worry about. It feels as though I have daughters instead of the CAREGivers! As soon as they walk through the door, they have a massive smile of thier face. I don't feel like I'm getting a personal care service but as though my own family is taking care of me. Thank You Home Instead.

- Ms Ajit S - Southall

This is my mum's first experience of needing home care. She is 81-year-old and it has not been easy for her to relinquish her independence and accept she needs help. On her GP's advice, she agreed to try carer support twice daily. What a relief to find Home Instead. 
From my first enquiry, I have been very impressed and highly satisfied with the company. Everyone has been polite, efficient, professional, understanding and genuinely caring. 
Striking attributes of Home Instead that go above other care agencies include:
- A small group of regular carers who my mum relates to and trusts. My mum says "all the carers are lovely" and "will do anything to help".
- All carers have been introduced to my parents (no strange carers simply turning up).
- Carers are unfailingly punctual. 
- Carers come at the times my mum chose (not simply when the agency can fit them in).
- Excellent communication between the office and myself.
I feel completely confident in this care agency and would not hesitate to recommend.

- Mrs. K. Clients Daughter. Headless Cross

Please pass on my thanks to all your staff for their care and patience with my mother.  Well done to all for the humanity and thoughtfulness shown towards her.  Once again thank you for all your hard work and professionalism.  I will certainly have no reservations in recommending your services to others.- Mrs H (Exeter)

A huge thank you to all at Home Instead Hagley who look after our mom “B”. Your superb level of care gave us the confidence to take a week off for a much needed holiday - indeed we haven't taken a full week since 2008. During the holiday we were able to relax knowing that mom was in very the reliable and caring hands of Home Instead. The care mom received during the week was excellent as usual and all our tips and instructions were followed to the letter. Mom has a wonderful team of carers supported by good managers and it is very clear to us that it is not 'just a job' but you all have her interests and wellbeing at heart. Finding Home Instead and choosing them to look after our very special mom was one of the best decisions we have ever made. Thank you all so much.- Mr and Mrs H

Both Mum and the family are delighted with the service. Mum's Caregivers are now like part of the family, they have formed a great friendship with Mum, which we all truly value. Mum's quality of life has improved greatly. The flexibility and responsiveness of all the team when changes arise is professional and really appreciated.- Mrs H, Client's Daughter, said

As a family we are very pleased with the way Home Instead has set up the care with us. We all feel very confident that Home Instead will not only meet but exceed our expectations.- Mrs H, Client's Daughter

One of the Home Instead team has accompanied Dad on a couple of hospital outpatient visits,when it was not possible for a member of his family to attend. We are relaxed in the knowledge that the CAREGivers are able to answer on Dad's behalf. It is a great comfort to know we have this extension of support.- Mrs P from Oldbury

All CAREGivers are very friendly and kind. We cannot fault any of them on the standard of care that has been given to us. If all care companies followed Home Instead's lead, quality of care given to all people would be excellent.- Mr & Mrs M from Dudley

We are very pleased with the service we have received for our mother. The Team are very professional at all levels with high quality staff who are very friendly. Mom is very happy, which is what counts!- Mrs M, Client's Daughter

My mother suffers from Alzheimer's and Vascular Dementia. Her condition is variable and can be difficult to handle at times. Home Instead have formed an excellent relationship with her. She gets a daily visit, normally from one of two regular CAREGivers. The CAREGivers ensure that she gets a hot meal and her medication. There have been inevitable teething problems but a phone call to the office has always resulted in a satisfactory outcome. It makes a big difference to the family to know that daily, reliable care is available. - Mr C from Wolverhampton

There is a real feeling of assurance that the person you love and care for is being taken care of in your absence. That’s what Home Instead does. My aunt hates to see her CAREGivers go. There are times she probably would like to see them more than me- RyanK Client’s nephew

We all know how much she disliked hospital and are so pleased that your organisation with such committed carers, made it possible for her to stay at home for so long- Mr.D,Client

We have used other companies and they told us what they needed, we had no say in the matter. It’s a lot different now we have changed to Home Instead, they treat us like individuals and ask what we want

- Mrs S, Client

I’m very pleased with Home Instead. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them.

- Mrs M, Client’s daughter

We are so grateful for your care and advise through a very difficult period for us, and your guidance certainly helped us through the minefield. We will not hesitate to recommend your services to anyone we meet with caring needs. - Client Family Member 

Dear Richard,On behalf of all of us, I want to thank you and all at Home Instead for the invaluable and fantastic care that you provided to my father over the last year or so. I can honestly say it was a huge relief to find Home Instead and without doubt you enabled him to stay at home for his last days. For us (and for him) this was incredibly important and frankly the right way.I would like to also thank all of the girls, Sophie, Elaine, Cathy, Sally and Sarah for all of their efforts. I know he could seem an unappreciative type but truth be told he really did get the best care and he knew and was very grateful. You are all stars and I can only say many thanks from all of us.- Mr M - London

Dear CAREGivers here is a little card, to express my feelings, knowing as I do I have experienced such kindness and dedication whilst you are caring for me. As I mentioned to Pearl one day, when your time comes for you to go to your next client you always give me thoughts, that I have been touched by angels. That's my honest feeling. It helps with the harsh times I've experienced in the last few years. I will never ever forget you all. I hope I've not been too difficult to look after.Dearest love to all of you, and thank you Pearl and Elliot for being there for me.Mrs P (Client)- Mrs P

Thank you all so much - you enabled dad to stay in his home for as long as possible.- Mrs K M

I had an operation and was not allowed to get my right hand wet. I was also limited in what I could do, i.e. making the bed, ironing etc. I was not allowed to drive as well. Home Instead solved all my problems. Everyone I spoke to either the office or face to face were extremely pleasant helpful and kind. Ella was excellent.- Mrs C - Burton Joyce

My wife gets a cheery start to the day and I get some “me” time to enjoy breakfast and the newspaper- Mr P, Wolverhampton (Husband of Client)

I could say SO many wonderful things about you and  your team, and I often sing your praises to people in passing. ..... Yesterday was just a typical example of exactly how efficient and reliable you all are.  ....... Just as I was getting ready for work I received a phone call from my lovely but rather 'eccentric'  mother, your client..... .. Her request was a fairly simple one, but unfortunately it came with an extremely demanding urgency! ..In fact...to her..it was a matter of life and death!! Not being able to meet her needs at that time, I quickly realised that that probably wasn't going to be the last I heard from her that afternoon! and that I'd be taking the problem to work with me!     The very fact that I felt totally comfortable about ringing you with such a trivial dilemma, speaks volumes about the type of relationship you have with your clients and their families. You immediately took all the concern away from me and I was able to go to work and forget about it!.... I was, however, reminded of it again when I got home that evening off my late shift, to find a telephone message off Mum saying.... " you don't need to bother bringing me any Ginger nut biscuits now, ..that lovely carer brought me some! ..fancy that?!! "     THANK YOU! for every single thing you do, not only for Mum, but also for her family! XX- Ginger nut biscuits dilemma.....

Marie, I just wanted to say "Thank you" to you and your team for the continual support, care & genuine kindness shown to both my Mum & Dad. Please let the care team know how grateful I am. Also thank you for your wonderful support during my Dads recent episode.- Mrs G-Ickenham

Dad had problems cooking his own meals and gradually became less and less interested in eating. Since using Home Instead Senior Care he is the old Dad we know and is so much better.His Carers are kind and nothing is too much trouble. As well as cooking, they help keep the house tidy and ensure he is clean and taking his medication.- Mr S - Colston Bassett

We feel so hopeless in times of drama like this being so far away. But comforting to know he is in good hands thanks to you.- Mr A, Turkey

I am so pleased with Genine. She is a good advocate for you. She's calm, but she's there for you.  Please let her know that the slippers she picked out for me yesterday are lovely and she won't need to change them.- Barbara, Client

Please pass on my compliments to Kathleen who proved to be an excellent carer and companion. I shall miss her. The services you offer are unique. - Mrs. L, Huddersfield

Thank you for the tremendous help and support you gave me last week. I really appreciated your flexibility in organising extra help when I needed it most. Many thanks to your lovely ladies, whose cheerful presence made all the difference to my being able to cope. All are wonderful, doing a difficult job with great patience and kindness. I know my parents have confidence and trust in you and your team and the service you provide.- A.Brooker Ayslesbury.

Thank you again for all the special care I received. You run an excellent business, I feel quite bereft now that I am not seeing your caregivers any more. If I ever need special treatment again I will know where to come. Many friends between here and Alresford have been most impressed!- Mrs JM

One of the most outstanding things about Home Instead is the interest taken by management.  They make sure our Care Giver Clare is not always left alone and that she knows exactly what to do.  I like the fact that the invoices arrive on time and that they are easy to understand.  It makes a real difference to my wife that we see the same Care Giver every week.- Mr T. Charford

Just a quick note to thank you and your wonderful team for the great service you provided whilst attending mum. You have been totally professional  and fully deserving of your recommendation. Your administrative staff have always been helpful, pleasant and hospitable. Full praise must also go to your brilliant carers who looked after mum so affectionately and compassionately.Wishing you and your team future success.K H B- Thank you 

My husband and I give our highest commendation for your wonderful work with us... it gives us both such a relief it's unbelievable!- Mrs T, Sandwich

We very much appreciate the care service provided by your company for my mother whilst we were away on holiday.  It meant that we were able to have a relaxing break, knowing that she would be well cared for.  Please extend our thanks to all the ladies involved for looking after my mother so well!- Mrs F, Clients Daughter, Great Billing Village

We all just wanted to thank you and your terrific carers for the standard of care and help that has been given and is being given. Her caregivers have been outstanding.  They treat her with respect and dignity and they all always end up having a laugh and joke.  All 3 ladies should be very proud of the service they give, well done. Your team could see the improvement with my mother after a few weeks of being home from a long stay in hospital and rehab following her stroke.  They have encouraged her to do exercises and mum has responded positively to her caregivers guidance.  She can now stand and walk a few steps; her posture when sitting is back to normal and she no longer requires the use of the hoist. We also know that with your company, you are only a phone call away if we need help and you have already helped us with doctors referrals and alot of sound advice.  We would have no hesitation in recommending Home Instead to anyone who needs high quality care and help.From Mrs J E - Watford

- Mrs J E - Watford

Absolutely thrilled with the service. Kathryn is a honey ! How did you manage to find someone so compatible. I thought my independence was going to be taken away from me but instead she’s made everything better. I am so satisfied with everything – I couldn’t be happier with the service.- Mrs S client

Mum has truly benefited from the gentle care and attention that has come her way via your team of carers.- Ms. G (clients daughter)

Your consideration and flexibility were truly wonderful and gave us great peace of mind when Aunt was so adamant that she would stay at home. You all made that wish possible. - W Family (clients relatives)

She (CAREGiver) is a real blessing to have, I have written to you to let you know how much of a gem (CAREGiver) has been.- Ms G (client)

Thank you very much for taking your time in teaching us, we feel we have learnt loads in such a short time!- Family participated in Training

I just wanted to drop you a line to say how wonderful Mum and Dad's carer is. She is so lovely, friendly, very patient, always has a smile on her face and her level of care is amazing. She always makes sure my parents are well looked after. - My parents think the world of her.- Ms. M

Your CAREGivers far exceeded what I could have thought possible. Three people so varied in manner and background, yet so engaging in conversation and dependable in practice.- Mr. M (client)

The care given was all we could have hoped for. Your carers really care. That is the difference between you and other providers. Your whole package was 100% better than our previous provider. Thank you!- Ms. A (relative of client)

Many thanks to all the committed staff at Home Instead. From day one you were reliable and co-operative. Your constant contact meant a great deal and gave us peace of mind knowing that you could be relied upon to provide assistance.- L Family

Thank you Home Instead and thank you (CAREGiver.) Our mother clearly thinks of (CAREGiver) as a real friend!- J. (clients children)

"The CAREGiver that attends my wife, she really bonds with my wife, lovingly given her an attention whilst responding to her needs. Home Instead is very special indeed."- Mr D, Windsor

"Such a responsive and tailor made service. It is amazing when we request our carer, the quality never slips. Thank you, you have made such a huge difference to my father's life."- Mr A, Virginia Water

I feel safe when I know the carers are coming.  The carers are my friends.- Mrs D, Wolverhampton

Thanks to you and all the staff for your card on my 101st birthday! The help I receive from Karren enables me to stay at Southdene which is what I want to do! - Mrs B

We wanted to pass on our thanks and feedback about our mum. From what we can tell, things are working out really well with the carers. Mum speaks positively about them, and given how resistant she was initially to having help, this is an achievement in itself! She seems to be doing fairly well in herself and so we feel that the carers are a positive influence on her well-being. We are really pleased to hear that she is going for a walk with the carers regularly, and hope that these walks can continue through the winter (unless it's bitterly cold), as they are so beneficial for her. The daily support and social interaction that mum is getting from the carers is helping her and taking some pressure off us, and is much appreciated. Thanks to you all.- AW

The team from Home Instead have been incredibly supportive and professional with my mum and made the whole process a lot less stressful. Mum is very happy and she actually smiles now!- Mrs C, Aylesbury

Our new agency, Home Instead. Care with a capital 'C' - as it should be - care workers proud of their job and company, skilled and experienced, treating clients as they would their own family, giving time, being patient, adapting to situations to suit client, not care worker's schedule or mood!- JB, Coaley

To Allison, Emily and all the staff at Home Instead. Dear Allison and everyone, There just aren't the right words to thank you and everyone at Home Instead for all you have done for Mum and me over the last two years or so. Without you I couldn't possibly have managed to keep Mum at home and care for her - the one thing I knew she wanted and the promise I made to my father before he died. Home Instead soon became part of our little family, an amazing team of caring, sensitive and loving individuals, each of whom became a friend.  Mum was so fond of everyone and was so grateful for their kindness.Thank you for the total reliability of the service you give - in all these months you never let us down for a moment - and for being so responsive and understanding.   I always knew I could turn to you and you were there for me when I needed some extra help. In the end Mum left us peacefully.  We were very proud of her courage and dignity but know she would want to be remembered with a smile and not tears. I miss you all very much - you brightened my life just as much as Mum's.  Thank you from the bottom of my heart.- Ms A, Falmouth

Dear Allison, On behalf of my father and the family I would like to express our thanks to the Home Instead team for the care and support provided to my mother over the last months of her life. I was impressed at the consistent high standard of care provided. Everyone involved with my mother treated her with consideration and respect, endeavouring to maintain her dignity in what were sometimes difficult situations when she was reluctant to accept the care she needed.  The commitment and dedication of the staff involved allowed my mother to fulfill her wish to stay at home despite her complex needs, and to die peacefully in her living room with the comforting presence of my father. Although the loss of my mother leaves us with much sadness and a huge gap in our lives we are very grateful that she experienced a good death.  Knowing that she was able to die peacefully at home is a comfort and help when we contemplate the inevitable future for ourselves.- Mrs P, Truro

Your Caregiver is a lovely lady, friendly and bubbly.  She is always cheerful and comes in with a big smile.  She is generous and always happy to do that little bit extra.  She is one of my husband’s “bath buddies”, making bath time fun for him.  She is genuinely kind-hearted – taking her own time to visit my husband’s when he has been in respite or hospital.  She always includes me in conversations, and when she saw me knitting, she introduced me to the knitting club she belongs to, enabling me to make new friends. She has become a good friend and I shall miss her visits.”- Mrs P, Tresillian

We wanted to say a huge thank you to you for organising the care so quickly and efficiently. You covered detail and made suggestions we hadn't thought of. Special thanks to (CAREGiver) who we all adored. She was a breath of fresh air everyday when we were all feeling down and tired and certainly bucked Dads spirits up. She used her own initiative to fill the time and managed to complete so many tasks happily. I'm quite sure without (CAREGiver's) help, mum would have been ill again.- Ms. S (Client's Daughter)

It's like having sheltered accommodation at home.- Joyce (Daughter in Law of client)

Home Instead have been very professional and sensitive towards my parents needs. It has made my life so much easier and my whole family are confident Mum and Dad are in good hands.- Mrs S Brill

Thank you all very much for the beautiful daffodils - they have come out and smell lovely, just like the spring and cheered me up. I very much appreciate your kind thoughts.- Mrs H - Ripon

Many thanks for your kindness and compassion to all of us. It was a great support to us all (couldn't have done it without you!).- Mrs G - Knaresborough

A special thank you to xxx who was with xxx from the start and became a trusted friend.- Mrs A - Ripon

I have really appreciated such a warm and encouraging approach to care, within the training. The whole ethos seems to be on genuine caring and support for all involved within a very supportive team.  

- Theresa L - CAREgiver

I want to thank you, Marie, and your many excellent carers for all your help over the last couple of years (I can't quite remember when we started). I've said it before, but the likes of the "regulars" Lorraine, Kim, Roxy and Hilary have been absolutely stellar (plus other more occasional carers like Junko). I don't know how they cope with their demanding roles and all the travel. And Marie has been an experience - ultimately a very positive and supportive one.- Mr Watson

“Chrissie is so amazing with my father that she must have a purple heart, she is living Home Instead’s values by the way she cares for him with empathy, kindness and love”- Mrs D - Wraysbury

Thank you so much for helping to keep mum happily at home and out of hospital. I realy appreciate all your help with her. (25th November 2013) - Thank you so much 

Hiring Home Instead to look after my mother, who has dementia, is one of the best decisions I have ever made.  My mother has a team of four dedicated carers who are all extremely professional and caring people.  After some initial resistance by my mother they soon overcame her concerns by their open and caring personalities.  She now looks forward to their visits.  When I am away, I have peace of mind because I know my mother has excellent care. For anyone looking for someone to look after an elderly relative, and to enable them to stay in their own home, I would certainly recommend Home Instead.- Mr T, Bromsgrove

I'm so glad it is going well. I saw Mum this evening and both Mum and Dad said they enjoyed Zoe's visits .........hurrah ! Thanks for all being so nice and reassuring.- Amanda, Client's daughter

I would like to pass on a compliment from Mrs A’s family regarding what a fantastic job your carer’s are doing and how happy they are with your services.

 Thank you

- C H - West Berkshire Council

Dear Wonderful Staff, especially Dear Sue,

Thank you very, very much for your truly careing and loving help to my husband.  He so enjoyed the help that Sue gave so willingly and so gently.

He really bonded with her, me also. She was a wonderful support to us both in our time of need.

Bless you all for your support- you were all so terrific and words cannot express our gratitude to Home Instead.

- Mrs T, Caversham

Thanks for all your help with dad.- Mrs C - Clevedon

I can't thank you enough for all you did for Albert, you gave us extra time with him at home. Again thank you all.- Mrs W-Harrow

We have found Home Instead very useful indeed, and the CAREGivers are willing to go that extra mile.  They have taken my husband out in their cars around the local countryside which of course keeps his brain active and also gives me a couple of hours respite to get on with chores!  Today he is being taken to Chelmsford.  I would be happy to recommend Home Instead Senior Care to others. - Mrs K, Chelmsford

I am very grateful for the care she has received which has enabled her to remain independent for longer than I had anticipated.- Mrs B - Woodborough

Many, many thanks for your care and kindness during the last few years. We will miss our cheerful daily carers, but, who knows? we may need your help again in the future.- Mrs Phillips-Eastcote

I fractured my femur on August 22nd 2013 and had to cancel a holiday to Lake Garda, Italy. I spent the next 12 days in hospital, following the operation to repair my femur and like most impatient people, I was extremely anxious to get home as quickly as possible. However, the hospital staff took a lot of persuading because of my inability to carry out many of the everyday tasks. I eventually convinced them that I would employ a local care company to help me through my early days of rehabilitation .The Higham Ferrers company Home Instead Senior Care was contacted whilst I was still in the hospital, and a programme was discussed and agreed upon. Subsequently I had a carer visit each day for one hour to help me get through the early morning difficulties. Through this period I had the same girl for 80% of the time and she was excellent. On the other occasions her replacement was equally efficient and very pleasant. After 4 ½ weeks and with my recovery going very well we eventually said our goodbyes, the job was done and done quite brilliantly. `Home Instead` absolutely first class – ACJ East Northants  - ACJ - East Northants

Lee and the team at Home Instead have been very supportive and extremely patient with Mum for which I am very grateful. They really do what they say they will and with a smile.- Mr P Graves, Aylesbury

 We just wanted to write to you and compliment two of your staff who take care of my mother.  It can be a difficult job but both Tina & Pauline are highly dedicated, caring and compassionate people and do a wonderful caring job for mum.  We have had the pleasure in meeting them during our visits and cannot praise them enough.We believe that your company is very fortunate to have two such wonderful people and we appreciate all they do, backed up of course by yourself and other staff.  Thank you for all the good and kind work you do for our mum. - Mr G (USA), Son of Client in Moulton

"Thank you" does not seem to be adequate enough.  However, other than to say that we as a family are grateful and appreciate of all the care received from Home Instead.  It still comes down to saying "Thank You" for your hard work and efficiency.  My mum felt safe in your care.  She may of had a lot of anxious moments regarding her health, however she ended her time with us, inwardly strong and in very good spirits. Thank you all once again for the care and support received. 

- Family of Client in Spinney Hill

Cannot thank you enough. My mother was so comfortable with the CAREGivers. I was so reassured and was able to really enjoy my holiday knowing my mother was in safe, caring hands. Thank you.- Mrs C - daughter of Mrs R - Wetherby

Lee and Christina were there for us when we needed them and have always supported Mum and the family. We couldn't have done it without them. We are forever grateful.- Miriam M

As a family we are truly grateful to you all for all the help and support you have given, not only to Mum but to us as well. The Caregivers have been brilliant and Mum could not have stopped so long at home without them.Please pass on our thanks. We all hope you all have a good Christmas.- Mrs T - Ruddington

"The care you gave my mum was excellent.  

You  treated her with both dignity and compassion, and made her last weeks easier for her and for me, and I know Mum appreciated it.

I will definitely recommend you."

- Mrs C - Client Daughter

Thank you all for looking after us this last seven months. Mum has definitely reaped the benefit of the extra time and care.- Mrs H, Client's daughter

I am writing to let you know how pleased I and my mother are with Rachel.  She is so very kind and has managed to gain Mom’s trust, completely, in a very short time.  Rachel does more than is expected of her, she puts out Mom’s night clothes and gets her clean ones ready for the next day, using her own initiative.  I am so comfortable leaving her with Mom, and that means everything to me. Please pass my thanks on to Rachel for me, tell her we look forward to seeing her again.- Mrs T, Rednal

It was very difficult time for me and it was reassuring to know that there were some people I could rely on and look after my mother”. Mrs J.D. (clients daughter), Wembley- Mrs JD - Clients Daughter

Thank you Home Instead, Southampton! You really have kept your word by sending such caring ladies to look after my father. He is very happy and we feel easier about leaving him- Mr & Mrs S.

The C&G Alzheimer's training was really good, really helpful and gives you some coping techniques, and different ways of doing things.  It helps you to understand more of how someone with dementia thinks. It works, it's easy for them to become confused, and important for you to stay calm, and that does help.- Jackie, CAREGiver

Thank you from the bottom of my heart for all the kindness, help and support you have given to Mum throughout the course of this year.You are a brilliant team - we are so fortunate to have found you - the quality of life you have given mum through what can be tough times is worth its weight in gold.- IQ

Dear Louise (Care Manager)When you started to help with Ms. C, I did not for one minute imagine I would be able to report such a wonderful story. You have pushed for all the professionals involved with Ms. C to help which has resulted in her being given a new drug; Memantine - and also a team feel to helping Ms. C.This Saturday, with Jennifer arriving on time, we helped Ms. C into the bath. With very little aggression, she sat in the bath smiling, asked in English if we could give her the soap, followed by a “thank you very much.” She then relaxed and washed herself even noticing that her toenails were dirty. I was so happy that I called Mario upstairs and he, Jennifer and I watched with wonder (and a tear in our eyes) at a sight none of us ever believed possible. This was followed by Sunday when Ms. C actually laughed and smiled as I folded up curtains with her, she even dressed herself with a bit of help and encouragement.There are times when I have wondered over the last year if you really can make a difference and this is proof of what can be achieved.I have thoroughly enjoyed my first year with Home Instead and wish you all a very Happy Christmas, hope you have lots of fun and the New Year brings everything you could wish for.Sloan x x- Sloan (CAREGiver)

Dear Carol, Just a line to say thank you for the gift of lovely flowers. I am very grateful for your service and help given to Bill. Yours sincerely Betty & Bill, Werrington  - Betty & Bill

I wanted to write and thank you personally for arranging and delivering such wonderful care for my dear sister these past months. I can truly say I have never before come across such remarkable, dedicated and caring ladies as those that came to look after her and allowed her to stay and enjoy being in her own home for as long as she was able to. The philosophy of Home Instead, its work ethic and the calibre of staff working for you are truly amazing and we are indebted to you and all you did to make my sister happy, well cared for and comfortable at all times. My sincere thanks again go to you all JB- JB

Thank you so much, I can't begin to tell you how much your visits mean to me- Client in Douglas

Thank you so much for the presents you donated to us at Latton Hall Close.  It was a lovely suprise the presents were so neatly wrapped. Also the couple delivering them were very warm and friendly. My Neighbour andIi are saving them to open on Christmas Morning. We have a few waiting for leg and hip operations which is often depressing. However an unexpected surprise is something to cheer you up. Thanking you again Mrs D Be A Santa to a Senior 2013 - Be A Santa to a Senior - Thank you 

I would like to thank you very much for the recent gifts we received from you scheme 'Be a Santa To a Senior'. It was very Generous of you to think of is, and is much appreciated by those at St Clare. May I take the opportunity to wish you a Merry Christmas and a Happy New Year. T Curry, Chief Executive - St Clare Hospice 

I would like to thank Home Instead Senior Care for the help that they gave us during my wife's illness. The Caregivers were kind, helpful and punctual. Your office was very efficient and always notified us if there were any unexpected delays or substitutions due to traffic conditions or sickness of Caregivers. Home Instead was the only organisation we encountered that was able to respond quickly when our circumstances and needs changed, and showed a concern for our welfare and a willingness to help that went beyond what I would have expected in a business relationship.- R Merrifield-Eastcote

Many thanks for all your hard work over the year. You've helped keep Dad as safe and happy as possible.- Mrs C, Client's daughter

Your kindness and support has been invaluable.- Mrs L, Client's daughter

Thank you for everything you do!- Fiona, Client's daughter

Thank you all for looking after us this last seven months. Mum has definitely reaped the benefit of the extra time and care.- Mrs H, Client's daughter

Thank you so much for all your help.- Mrs G, Client's wife

Although our present requirements are not extensive, my wife's memory loss and my age will inevitably bring us to the need for more care. We are confident that Home Instead will be able to do this for us when the need arises. Our carer is kind, practical and helpful.- Mr H - Ruddington

Just a little note to add to the above, to say you have a wonderful team of kind & caring girls/ladies & no-one could ask for more!- Mrs. V L (Client)

I would be very grateful if you could thank all those who were involved in the care and support of my father. I was very impressed and very thankful.- Ms C

 I am happy with the carers attending to me, they are always punctual and I know exactly what time they will attend. They get on with the job and are caring and look after me well. George. - George of Wandsworth gives his candid feedback

Happy new year to you all at Home Instead. Just to say thank for all your help, support and understanding over this recent period, Hopefully mum will soon be back on her feet. Thank you  Ian- Mr Potts

Hi Michelle Just a quick note to pass on my thanks to Anita and Melissa who have both been great with my mum this week. It is certainly piece of mind for me to know that she is being looked after well and is much happier! Melissa even managed to persuade my mum to have a shower today (She has never let anyone but me shower her before) so instead of going to give her a shower today I was able to sit and have a cup of tea with her and visit rather than 'do things', which was lovely.- Helen

The service which we have received to date is excellent.- Mrs B - Bingham

We do appreciate all you do for us, your help, attention and understanding, especially Diane and Caroline. Wishing you every success this year and in the future.- Mrs H - Keyworth

To date I am very happy with your service. Others have commented that my Mother even looks a little better. The aggression that my Mother, supposedly, showed to the previous morning carers has reduced with your morning carers so that is very pleasing and shows they have the "right" approach to my mother and have been well trained in how to deal with her Alzheimers. I am especially pleased with the service when you phone the GP surgery directly to arrange a home visit. That is especially valuable to me. Thanks.- Mr Jones - Ruislip

My CAREGiver is a very good friend to me and goes out her way to help me. You try to match your CAREGivers with the client and you certainly did that for me.- Mrs W - Lee on Solent

It was nice to talk to you when I was back in Newcastle. You folks do a great job looking after my mum. She’s very grateful, and so am I.- Mr B. - Gosforth

My dearest Mum has had such a horrendous journey. Having Frontal Temporal Lobe Dementia, she can now be extremely challenging, and as such requires the right support. Therefore, requiring the right person possessing the right skills whilst maintaining dignity throughout. Having had previous disappointing support, which was very frustrating being a nurse myself, it was both pleasing and comforting to have come across the ideal support in Home Instead. Not only does this allow Mum some normality in being supported in doing various activities, it is also a great comfort to her family to know Mum is getting the support she deserves. I will remain eternally grateful to a colleague who recommended Home Instead. I have since and will continue to recommend it to others.- Mrs. Harris

Home Instead help my wife combat her sickness of depression and lack of mobility. Their consideration even on introduction of carers, and flexibility of visiting times. The carers are caring in both personal care and companionship. There is always someone to contact and willing to help.The management and administrative staff are also very competent. With all the positive factors of Home Instead it makes life a lot better.- Mr L - Ravenshead

From an initial introduction Home Instead Senior Care have been a very professional, caring organisation. From office staff to individual carers who looked after my Father I cannot speak highly enough about your staff. Under your care his quality of life improved and although initially sceptical he agreed that the home help and care you provided made his life much more comfortable.- Mr GH

Our mother's request was to return home on discharge from hospital after having had a terminal illness diagnosis, aged almost 99 years of age and as a family we were faced with very emotional and difficult decisions regarding her care at home. Home Instead Milton Keynes were appointed to provide the care package to support the family and our experiences, from day one, with the managers and caregivers was very positive and they always demonstrated a professional but very personal approach to the often unpleasant tasks undertaken, always gently treating our mother with huge respect. Mum felt very safe and comfortable with the caregivers and looked forward to their visits, in our case that was four times each day and, when it became necessary the transition from single handed to double handed attendance was seamless. Always punctual and apparently unhurried in the delivery of their services the carers really did 'care' for Mum and they became our friends because they empathised with the family's situation and supported and encouraged us to be strong in what was a really difficult time for us all. We all felt that Mum was always treated with the respect that she deserved and in the way that we, as a close and caring family, had reasonably expected. The caregivers were, in our eyes, very special people and the structure of Home Instead Milton Keynes seemed to support and monitor all the activities. Based on our experiences we would have no hesitation in recommending Home Instead as an efficient, effective and professional care service provider. This is not an advertisement for Home Instead but rather a sincere testimonial from an ordinary family who have experienced their actions.                  - Mr GB - Bletchley

I appreciate it, and it is a relief to know that my brother is being well looked after. May the Lord bless your efforts in caring for those who so desperately need help.-

My CAREGiver and I do everything together. It is so nice to have someone who points me in the right direction. Nothing is too much trouble, she even does things I do not ask her to do. Like mopping the kitchen floor. My CAREGiver lifts me and keeps my day bright. I have joined new groups and made new friends. I don't know what I would do without her.

- HJ from Denbigh

I have had Home Instead since the 24th of September 2015. When my friends went away for a week, Home Instead really looked after me, providing me with the support I needed. I was very pleased.

- EH from Dyserth

My eyesight is deteriorating - this and trying to look after the home and my husband becomes exceedingly difficult. The help from my carer is invaluable. I also look forward to her company apart from the work she does. My husband is in hospital at the moment so she provided me with great support.- Mrs W - Calverton

Eve is very patient and sympathetic with my wife - much better at handling her than I am(!). I appreciate what she does (for me, too) a great deal.- Mr M

I would like the opportunity to thankyou from all us all and especially my dad who would agree you and your staff gave a truly wonderful service. You managed to look after Dad and also put mine and my sister’s minds at rest.  Thanks again and please pass on our kindest wishes to Ruth and Claire. All the best for 2014. - The T Family - Leeds January 2014

The care provided by both carers and managers to my friend suffering with motor neurone disease was absolutely outstanding. I say this as someone who, both professionally and within my family, has had a lot of contact with care-providing agencies. The planning of the appropriate care-package was sensitive and thoughtful, and in response to crisis they showed extreme care and efficiency in pulling out all the stops. The carers themselves felt cared for by the organisation, which supported them in their care of my friend.- Home Instead Wandsworth's care was 'absolutely outstanding'

My grateful thanks to the wonderful Home Instead team who have helped me to stay here and taught me how to look after things. My family would like to send their gratitude as well.- Mrs. R.I. Sutton

Thank you for all being so helpful and at the end of a phone- Mr. and Mrs. A. Carshalton

Special thank you for all the care you have delivered for my Mother in law. This has given her quality of life in her own home, which she so dearly wants. I only hope in the future more families will benfit from this high quality of care.- Mrs. M.E. Purley

Thank you so much for all your care and support for the past year. We wouldn't be able to manage without your kindness and help.- Mr. and Mrs. M. Carshalton

The girls are all really caring and take the time to show a genuine interest in my dad and his welfare. We think of them more as friends than care workers.- Mr T (son of client)

Dear (CareGiver)I am so sorry not to have seen you again before Rosalind moved yesterday. I think she will be writing to you herself, but I would like to do so as well to thank you again for the kindness, care and friendship you have given her during the relatively short time that you have been part of her life. You made a huge difference, not only to her, but to Ruth and to me - knowing she was seeing you every weekday and that we could depend on your care. We all feel that you are a very special person. We were so lucky that you were the one who came to Rosalind's aid and we deeply appreciate all that you have done.- Ms. J

Dear Dale. Just to say that my mother is very happy with the care arrangement that you / Louise have put in place for her - with M and L in particular. We're very happy for them to both continue visiting for the next few weeks.Thank you so much!- Mr. F (Client's Son)

We would like to thank Carrie & Richelle very much for the lovely day we spent with you during the Moving & Handling Family Workshop.  We both enjoyed it very much & did not feel any pressure & did the best we could.  We both found the day most rewarding and it will help us a lot when caring for B.  You taught us the right way!  A big, big thank you to you both.- Mrs M & Mr A - Wife & Son-in-Law of Client in Abington

What an excellent care team you have - always willing to think about what tasks need doing and making it a wonderful service. Thank you- Mr C, Stratford upon Avon

I am pleased with the service, staff are kind, caring and considerate, they have looked after me very well, thanks.- Mrs D, Gt Notley

One of the things that I really like about Home Instead is that the CAREGivers are proactive and show their initiative. It is so reassuring to know you are taking an interest in who he is and not just what his needs are. Your organisation is a godsend and your people are its asset.- Mrs G from Weaverham

Its a great idea what Home Instead Blackpool are doing. A real change from the usual care. They understand the need to engage people in the community again and combat the isolation that affects so many- Local Methodist Church  

 Hello Tony,  Thank you so very much for all your efforts and work you are putting in with my dad, I cannot tell you how grateful I am, and we as a family are. I know it is a service they are paying for, but it is done with great care and compassion. Wendy- Wendy thanks Home Instead Wandsworth for the care provided to her dad

Brilliant service !!!  Actually supporting an older person in their own home to maintain their quality of life and remain where they feel safe and secure- Mr H , Cleveleys

My mother has always been fiercely independent and it is a huge indicator of just how sensitive and caring her CAREGiver was that my mother accepted and liked her. It has been something of a life saver for us.- Dr G, Deeping Area (Family member)

I have nothing but praise for the Home Instead experience. There has not been any disappointment from the first contact through the final delivery of care. Without exception the carers have been unfailingly punctual, polite, friendly, cheerful, positive and caring and are also well trained in their duties.  Very quickly my wife, daughter and myself have come to regard them as friends and as welcome additions to our family.  We have only the highest praise for the quality and efficiency of the organisations performance. We thank you  sincerely.  Well done.  - The B family. Redditch

I am a Paramedic with South Central Ambulance service. Yesterday I attended a call to the house of M in Alresford, where carers Steve and Susan had found M suffering complications of her ongoing illnesses. I wanted to commend both Steve and Susan for their professionalism, empathy and dedication to their roles. Unfortunately in our line of work we find ourselves in many situations where care staff do not meet our expectations, but yesterday myself and my colleague were definitely impressed. Without Steve and Susan’s understanding of M’s health, character and needs, supported by the comprehensive documentation that we found in her care folder we certainly would have not been able to treat her at home so rapidly and accurately, possibly requiring hospital admission which would have been against M’s desires. The flexibility where Susan was able to stay with M whilst she recovered, helping us with what needed doing, and for Steve to come back later was undoubtedly beneficial as a familiar friendly face to reassure her that everything was going to be ok. Please pass on my gratitude, you are doing a wonderful job – perfect service, care and compassion and exactly what our elderly and vulnerable deserve! Thank you again.- CG

I wanted to thank all at Home Instead for all the care and support we have received over the last few months. Without it, our lives would have become impossibly difficult, and we were very impressed by the kindness and competence of all the staff who helped to care for my wife, or that we dealt with in the office. In terms of professionalism and flexibility your company is clearly streets ahead of the others in the market, and we really appreciated both.- Professor K Peattie, Cheltenham

We have been very pleased with the excellent service we have received from Home Instead Senior Care. The Carers are really lovely people and always arrive on time both morning and evening. We were most impressed one evening when a Carer forgot to clock in and within 10 minutes we had a call from the office to make sure someone was with us. We have recommended Home Instead to a friend. With their help we are able to keep my husband at home. We could not manage without them. They are first class !!!- Mrs J - Burton Joyce

We are both delighted with the service so far.  Mum really likes both of her carer's Ella and Rowena, and they are both ideally suited for Mum, especially with Ella, as she has much more contact she communicates regularly with me for anything she thinks I need to know about and that's a huge weight off my shoulders.- Mrs E - Nottingham

A huge thank you for all you and Dad's "Angels" have done for the care of my parents over the last couple of years. We, the family, have felt incredibly helped and supported by the knowledge that Home Instead have always been there for them,--- and we have all made lasting contacts and friendships, which we value so highly.  Mum's care is taking all Dad's resources for the moment---but we hope at some time in the future to see you again!  Please pass on to the team our grateful thanks.  Best thoughts and thanks to you all.  - JS

“Mum is even more complimentary about Aimee - says she not only really likes her but also totally trusts her which means a lot. Thank you both very much.“ 

- Pauline, Cannon Park Road

“As discussed last week, Mum is very happy with the services of Lesley and Sharon, as far as I can see the arrangement is working extremely well, so many thanks to all involved. “ 

 

- Vic - Coundon

“I have noticed an improvement in Mum and a very close friend of hers described Mums confidence today as “Like having my old friend Madeline back.  She was at a WI lunch and Stoneleigh Male Voice Choir event and I gather she was fully engaged.

The only thing that I am aware of that has changed is the additional morning support and outings.

So clearly they are working, thank You.” 

- Simon - Stoneleigh

The CAREGivers at HomeInstead have meant the world to my parents - and to me. About 3 years ago, when my parents were 91 and 92, it became obvious my father needed help with my mother's care.  Very reluctantly he agreed for a carer to come in the morning to get my mother up, washed, dressed and give her breakfast.  He was suspicious and upset at the intrusion into his world and home, but quickly realized what a difference it made to his quality of life.  The morning routine that used to take him hours was accomplished in a fraction of the time by a delightful, thoughtful, gentle and efficient carer.  Breakfast was now eaten at the right time and not at almost lunchtime!

Over the past three years my parents' home-care has increased from once a day, to twice a day, then three times a day, and now they both have 24 hr care. All these changes and transitions were handled wonderfully smoothly by HomeInstead.  From the very start, their main carer has been the most delightful person you could ever have looking after your loved ones: Rasa Melville.  Rasa has now been (deservedly) promoted to Care Manager.  In addition to Rasa, there has been a core of regular carers (Mary, Coral, Rasa T. and more recently Vedah) who are now like family.  They know my parents' likes, dislikes and cope caringly and professionally with my father's mood swings.  Every day they dress my mother in a nicely coordinated outfit.  Brush her hair and make her feel pampered.  The carers always ask what they would like to eat and offer them choices from the fridge.  There are just so many big and small extra efforts the HomeInstead carers have done for my parents.

I live in the US and am so grateful, so happy and reassured to know my parents are in such professional, punctual, honest, capable and above all warm and caring hands.  Each carer brings their own personality into the house and my parents’ faces light up when they see each one walk through the door.  I don’t know what we would have done without all the wonderful staff from HomeInstead.

Thank you so much for giving me peace of mind and for giving my parents the expert care they need which has enabled them to stay where they want to be: in their own home.

- Anne from Wandsworth

Mum has been very happy with Iska's visits again this week and really enjoyed their outing to the garden centre on Wednesday. She keeps saying how well they get on, and has generally sounded much brighter - so thank you Iska!

- Client's Daughter

My main carer is very professional and caring. I look forward to her coming every day...she is very pleasant and a godsend.

- Eric C (Client) - 2016 Independent Client Survey

Dear Paula  Home Instead Senior Care are a real support to me and mum, I don't know what I'd do without them now.   Kind regards AP 

- Daughter of a Client

Home Instead’s services have been found to be 100% professional and very efficient .- Client’s daughter M.D.

“Home Instead provided us with the perfect service for our requirements.  They offered ongoing flexibility and kept the focus on what we needed.”- Mrs C Norris

Home Instead Senior Care looked after my mother who had late stage Dementia for approximately 9-months. During that time I was very happy with the level of care that my mother received and I know my late father was too.  All the girls showed my mum the highest level of love, care and resect possible and went above and beyond of their requirements.Everyone was very professional and I don't think we could have found a better care company for my mum.  I would undoubtedly recommend them.- Mr D C - Son of late client in Hunsbury

Thanks to everyone involved in making my wife so happy. Your service is excellent and good value.- Mr A-Ruislip

When Tara first came in to tell me about Home Instead I thought "what a brilliant service ", people who are there for the right reasons  and there to make a difference in some ones life . After meeting Tara I decided that I would like to be a CAREGiver with Home Instead- Karen , Health Supplies

"What you do at Home Instead is delight!"- Mr A - Virginia Water

"It is such a great comfort to know that you are going in to see my father every day. He is like his old self again, chatting and laughing. The visits from Barbara are so special to him. Thank you!"- Mrs C - Feltham

My father's Dementia is getting more progressive and I need to move him closer to me in the next 6 months.  I will use home instead near me to continue his care as you have all been so kind to him  and I am very grateful for the brilliant and caring service he has  received.

- Mrs S.C

I was suffering from walking problems and particularly poor balance, all making it more difficult to keep up with household chores and also to act as my husband's carer.Home Instead carers have helped to cope with daily chores, especially when they involved negotiating our old stone steps - back, front and interior.Our carers have been pleasant and helpful all round and happy to be with my husband, at times while I had to go to appointments, or have a short break even.- Mrs H - Keyworth

We owe them (the CAREGivers) all an enormous debt of gratitude for the manner in which they supported mum over the last few months.  It would be difficult to speak too highly of them both as a team and as individuals, not only for their practical assistance but also their caring, down-to-earth conversation.  Mum really cherished the relationships she had with them all. Personally, I am extremely grateful for your advice and guidance through this unfamiliar experience. It was immensely reassuring to know that I had someone to turn to when needed.

- Ian G

“I am so totally delighted with Barbara and how things are progressing.  I am thrilled to bits, it’s a huge weight off my shoulders.  I would ring in the morning and if he didn’t answer I would panic. It is such a relief to know that his CAREGiver will be there every day.  ”   

- Mrs A - Feltham

Thank you Home Instead for the services you give me and the way they are delivered with flexibility according to my needs at each session of service. I know too if I need more sessions I can contact Home Instead and they will try and oblige. Their care given is always polite, professional and consistant. They come on time and are pleasant and respectful and know discreetly how to help a person.- Mrs Dorothy P (Southampton)

Before the carers started I was spending so much time doing jobs and errands I had no real prime time with my Mum. The office staff and carers have supported me and my Mum. I felt I was being such a nuisance with plans changing from one hour to the next but Home Instead took it all in their stride and just sorted. Mum has been offered free carers but she is so happy with the people and the service she will not change. I think that shows how much she appreciates what's she is getting.Thank you.- Mrs G - Bingham

Uncle L is very happy with the CAREGivers! Lovely contact from the beginning. From the family's point of view, we can't thank you enough for the support and care.

- Niece

My sister and I are delighted with the service we are receiving from Home Instead for our mother.  We moved from another agency, after extensive research, and following a series of problems with timings and too many staff changes. We like the philosophy of the company, their caring attitude and attention to detail seems to put them into a completely different class to other agencies.  Staff are well-trained, extremely reliable and always on time.  Our mother is well cared for and enjoys the company of these efficient staff. Mangers have dealt with any minor issues efficiently and effectively.  I would not hesitate to recommend Home Instead.- Mrs B, Alcester

“You the market leader. All the staff professional, carrying and lovely” –  client daughter in law Wembley.- Clients Daughter in Law

Thank you for providing me with the time I need to get ready each day. Having previously been rushed every morning by my old carers it is so nice to have lovely Jean visiting me each day. She helps me do the things I want to do and I cannot thank her enough.- Ms R, Warton

Home Instead Senior Care provide the reassurance that my Father receives dignified care. Home Instead have understood him and his requirements and continue to endeavour to improve the already excellent service they offer. The Service that is provided enables my Father to remain independent with an enhanced quality of life.- Mr D, (son of client) Deeping Area

Our previous Care Company were incompetent and we lost confidence in them. When we contacted Home Instead Senior Care we immediately could sense an air of professional attitude, which has remained so all along in every aspect of the service. We are so pleased with everything that we have recommended Home Instead to many friends! Thank-you.- Mrs W, (daughter of client) Peterborough

Words cannot describe how grateful I am to you for helping me so much in looking after my mum. A special thank you to Daisy. My mum was very fond of her and I know she went above and beyond to help Mum. Nothing was too much trouble. She dealt with matters I never even thought of. I cannot thank you enough.Thank you so much for making the last few months of my Mum's life so much happier.- Mrs B-M - Stanton-on-the-Wolds

"The CAREGiver has a lovely way about her - she is very good with John; patient,friendly and always smiling" - Mrs M - Newton, Swansea

"I would like to pass on my thanks to you and your colleagues for the work that you do... which makes it possible for our mother to stay living in her own home for as long as she possibly can" 

- Mr O - Mayals, Swansea

"I would like you to know how much I appreciate your kindness and care which brings great comfort to me" 

- Mrs S - Swansea

"Thank you for looking after my mother so well when we were on holiday. Please pass on particular thanks to the CAREGiver who did a wonderful job. Mother thought she was delightful and did an excellent job. She was very pleased to have her calling every day" 

- Mrs D - Sketty, Swansea

Dear Diane, Sadly we have parted company now that Audrey is in a Nursing Home. I already look back to the time you and your staff looked after Audrey at home as a "golden time" Both the carers were outstanding, deeply caring, and looked upon as friends. Please accept our thanks and best wishes for the future.- Mr P Bath

Many Thanks Ginette, to you and all your team. You gave us great support and we are very grateful-please pass on my best wishes also to Julie & Edyta. I would add it is only with your support that Mum has been able to stay at home in the flat for these past few years and that this has meant a great deal to her and to all the family.- Mrs Kelleher-Harrow

Thank you so much for your patience and care. I don't know how we would have managed without you. I know how difficult it has been to deal with dad and I appreciate all your efforts to keep him well, in spite of his uncooperative personality! - Mrs J (Clients Daughter)

My CAREGiver is very compatible and I see her as a friend now.  Charlie, my dog, loves Kate as well. I am really happy with the service that Home Instead Senior Care provide, my CAREGiver has made a real difference to my life. (April 2014)- Joanne S (Client)

Right from the beginning I have found all the staff very friendly, helpful and a pleasure to deal with, Many thanks. -

'Excellent communication. They really care. Proactive, thoughtful care that you can rely on and they don't make stupid mistakes. Home Instead Rotherham visit when they say they will and do what they are expected to plus lots more. I cannot fault them and feel like the carers are actually looked after well by the company too. The care of my mother in law is so much less stressful since we relied on Home Instead'- Client's Daughter - Diana K 

'Home Instead Rotherham have been professional efficient and very pleasant to deal with. Helpful and adaptable to changes we have had to make at times to visits. The lady who did the shopping for our registered blind, extremely deaf, very independent late 90's aunt was outstanding. Visits were looked forward to and enjoyed. Our Aunt and the family liked and more importantly trusted her. The whole staff of Home Instead Rotherham have been caring and excellent to deal with and from our experience we would not hesitate to recommend them to anyone looking for help with care.'- Client's family - Sandria

I’m very pleased with Home Instead. They are really excellent with my 94 year old mother. They are always punctual and they are the first company to keep sending the same person. I would definitely recommend them  - Mrs M. Client’s daughter

We have used other companies and they told us what we needed. We had no say in the matter. It’s a lot different now we have changed to Home Instead. They treat us like individuals and ask us what we want.- Mrs S, Client.

The support and care they provide for families coping with a loved one requiring one to one companionship and/ or nursing care is excellent. We had their help recently when my husband was diagnosed with dementia and Motor Neurone disease, He was given amazing and thoughtful care and, importantly, respect was shown to him throughout his illness. We could not have coped without Home Instead, they were with us until my husband passed away and we all were so much stronger because of the support we were given. They go the extra mile and then some. Thank you.- Mrs F, Dover

Thank you to everyone for the care provided to my Mum by Home Instead. It was very reassuring to know that she was being cared for so thoroughly and sensitively. We don't know how we would have managed without you. It has been a difficult time for us all but we appreciate all the help and support we have received from you - Sue, Bill and Glyn

Marie,I wanted to say a 'big thank you' to you and all your team for all the love, care and attention that you gave to mum during the last weeks of her life.It was only for a short period of time that my family got to know you, but, for mum, it was a very important time and you were there for her. I shall always be grateful to you and your staff for coming out at all hours to be with her and making her life as comfortable as possible during her illness. I am sure mum had nothing but praise for what you did for her. I thank you, once again, for all your efforts during a very difficult time for the family. I shall never forget you.- Mrs S-High Wycombe

Thank you very much for all the help you have given , it enabled me to go on holiday confidently knowing my husband would be cared for. Mary and Barbara were fantastic!- Mrs T (Clients Husband)

“I'm very happy with the excellent care my parents enjoy. I know they're in good hands, I'm very lucky.Thank you,”- C from Thorpe Lea

The staff of Home Instead have been looking after me. During this time I have been very ill but due to the excellent care I received I am well on the way to recovery. I am convinced, without the type for care and support Home Instead were able to give me things would be very different. I would recommend Home Instead to all who are looking for caring, loving, well trained excellent staff.- Mrs S. Alcester

I wanted to pass on my grateful thanks for the consistently high standard of care which was delivered by all your staff during Mum's recent illness. You can be proud of the appreciation which we all feel for the Home Instead crew members who cared for Mum. The outcome is not what we had hoped for, but my wife and I know that the high standard of care when Mum was at home was a considerable comfort to all involved.- MH-E

Cannot fault the care and attention given to me. Nothing is too much trouble.

- Mrs S - Camberley

I have called upon the services of this agency once before in 2014 and again now. I am lacking in confidence when walking in the town and need someone to lean on! I drive my car but feel very wobbly on my feet when I get out of the car. The assurance of someone being with me to help getting up and down kerbs, opening stiff doors etc is most important to me. Everywhere else I manage well.

- Mrs F - Camberley

"Without you all I would not have coped with Bry, I shall never forget all who kindly looked after him it was a pleasure having you in my home".

- Pat

Total confidence in the management and CAREGivers providing the best possible support for my mother

- Mr R - client's son

Extremely good, sets a high benchmark for other caring organisations to obtain

- Mr B - client's son

Excellent staff and wonderful relationship with both my mum and dad

- Mr M - clients's daughter

Carers are excellent and they support mum (which is not always easy) as an individual

- Mrs J - client's daughter

Carer always pleasant, smiling and helpful

- Mrs W - client

Always cheerful, always helpful and always puts dad at centre. Dad says it's obvious they are interested in him. he loves being taken out

- Mr N - client

Hi Nisha and Maxine,

Just wanted to say thanks for all Iska's help last week with the dentist. Mum continues to be very positive about Iska's visits and always says how much she enjoys her company.

- Helen - Client's Daughter

Ladies attending are first class!  Thanks.  RO

- Client

Many thanks for your timely help.  Both girls were splendid - just what I needed!  PJS

- Client

I'm very impressed with your service as we have the same passion to make a difference and to create awareness about Dementia.- Ms. B (Local Nurse)

CAREGivers do extra for me. I am very pleased with everything the CAREGivers do for me. They are very nice people and I like them. Kim is very careful to ensure my needs are met; I feel they are all doing their best for me and care for me.- Mrs M

I would like to thank all the carers at Home Instead for the time they gave supporting [Client] to remain at home, his CAREGivers deserve particular mention as they both excellent in carrying out their duties and showed great respect and compassion.- Ms. W (Client Family)

Apologies for being so slow to send huge thanks to the team at Home Instead.  It's obviously been another big change for my mum but, now that she's had some time to get used to the idea, I can send positive news that she's settling in really well at Cooperscroft.  Considering how resistant she'd always been regarding a move into a Care Home she does seem to be enjoying the benefits of 24 hour supervision and care in a safer environment.  I'm sure she misses the special one-one relationship she had with Linda and Penny but she is becoming more sociable again and joining in with various activities and the other residents. Home Instead came highly recommended and more than lived up to their well-deserved excellent reputation.  Not only were all of my mum's carers kind, patient, reliable, and highly efficient; the team at the office were also extremely supportive - particularly at those times when my mum's behaviour became very challenging and a cause of increased concern for her family and friends.  I've copied in Louise as she was, on a number of occasions, a very reassuring and immensely helpful point of contact when trying to decide on the best course of action.  It's clear that a lot of people are going to find themselves with a parent who can't cope alone but wishes to retain some kind of independence.  I only hope they too are as lucky as I was in finding a company as wonderfully supportive as Home Instead. Once again, I'm so sorry that Linda and Penny's relationship with my mum ended so abruptly. Can you please make sure that they both know how deeply grateful I am for the enormous contribution they made in enabling my mum to enjoy a few more years in her own home.  She wasn't always easy but if she was her old self I know she would want to thank them too. Many, many thanks.  And kindest regards. - Mrs C's son

"I would like to congratulate the company on their first class help they gave with getting my step-mother discharged from hospital. We were devastated to think we couldn't take her home after 24 days in hospital, due to short failings of a hospital discharge package and red tape! Thank you! Mum is home and extremely happy and comfortable". 08/06/2012- Mrs B - Sketty, Swansea.

I can not even begin to thank you for all your HARD work along with your team. Thank you for all your help and support over the last few months. You have been amazing and very helpful- Mrs B - Sunningdale

My wife and I are overjoyed with Home Instead. The two girls who visit are wonderful and have become a part of our family.- JG

When my daughter arranged for me to have weekly visits from Home Instead I was a little doubtful as to if it would work for me, I am a very independent 93 year old. However Home Instead has given me my freedom from day to day problems, plus new friends. They carefully selected Robert and Brian who have similar interests to mine and now I look forward to their visits every week. But even more than this I know that Home Instead is there to help if I have a problem. Nothing is too much trouble. I am happy and my daughters don't have to worry. I look forward to each day knowing I am safe and I have a whole new set of friends who really care.- Mrs J, Epsom

“I would like to congratulate this company on the first class help they gave with getting my Step-mum discharged from hospital. We were devastated to think we couldn't take her home after 24 days of being in hospital due to short failings of a hospital discharge package and red tape. Thank You! My mum is home and extremely comfortable and happy!” 

- Mrs B – Sketty, Swansea. 

“On behalf of my mother Mary, I wish to say she was overwhelmed with the beautiful flowers and the cream sponge cake. Many thanks to you all” 

- Mrs W – Morriston, Swansea

“I wish to express my sincere thanks to my main carers.. your kindness, support and professionalism have helped me through a traumatic time” 

- Mrs W – Tregof, Swansea

“Many thanks for all the help we had with caring for Dad in Hospital (especially as some of it was last minute) It gave us peace of mind during a difficult time – you have lovely staff”

- Mrs B – Derwen Fawr, Swansea

“Just to say thank you for the excellent service given to Val at her home in Clase. We would like to extend our grateful thanks and appreciation to the CAREGiver for all she did. She had become a friend and I know her visits were looked forward to” 

- Mr & Mrs R – Clase, Swansea

Thank you for coming into our lives Tara and Michelle, you have spent the time getting to know not only my husband who has dementia but myself and what is important to us. You found us a superb caregiver who understands us and has already made a great deal of difference to our lives. You  bigger picture not just the task base but the emotional side of caring for someone .- Mrs H Mathers

“The relationship my husband has developed with his CAREGiver is wonderful – he always looks forward to the visit” 

- Mrs J – Blackpill, Swansea

“Mum is always happy to see the CAREGiver - you couldn’t have chosen a better match” 

- Mrs D – Skewen, Neath

I would like to take the opportunity to thank you for the help and support you give my father.  As a family we find his condition very upsetting and it means a great deal to us all to see him happy and settled in the company of others. - AC - Daughter of client in Kingsthorpe

Thank you for the speedy way Christine set up the care for mum last week. We had looked to move her to a local care home but she wanted to stay at home, so far it’s its working really well done! Thank you!- Mrs G

Your caregiver is wonderful.  She is so professional, your company is so professional and we are very grateful for all you have done in such a short while.  I did worry about having someone in to help my wife, but now I am very glad we decided to do it, and we made a good choice with your company. - Mr J of Castletown

I am very please with the service to date.  Both CAREGivers are friendly and I have complete confidence in leaving my elderly mother in their care.- Mrs N's Daughter

My Mother had a wonderful time for her 90th. She was absolutely delighted with you all visiting, and the flowers and the cards. It is very nice of you to make her feel so cherished. She probably doesn’t appreciate how lucky she is to have the reliability of your team. I know many other care teams who would be unlikely to arrive so punctually!  Many, many thanks.- Mrs S (Clients Daughter)

My mother was a very independent lady and, with many medical issues, eventually needed help to stay in her flat, determined not to go into a care home. Home Instead have been very efficient and dependable. It was hard for my mother to have people visit her daily at first, but she grew very fond of the carers and we, as a family, felt she was getting companionship as well as daily care for her needs, especially as I don't live locally to Camberley. Home Instead have been there when we needed them the most and I can't thank them enough for their care and kindness (the only thing my mother had a problem with was their bed-making skills!).

- Mrs L - daughter of client in Camberley

No fault with the company, couldn't wish for better. Rachel is outstanding. 28th March 2014- Pat G - Southampton

Thank you all at Home Instead for providing such a wonderful caring service.- HN, Hertfordshire

Please convey my thanks to your carers for all they did for my late father. The kindness and expertise was outstanding.

- MR East Northants

I would like to send my warmest thanks to all your staff who helped so courteously with my late husband's care from Christmas until February. It was a real pleasure to have the carers coming in each day.

- JB East Northants

Very trustworthy, efficient, excellent follow up, very caring faultless. March 2014- Frances B - Daughter of Client

Thank you for your wonderful team of carers who are making a great difference to my mother Kathleen, who is much more cheerful these days.- due in no small way to the carers- Margaret, East Northants

Thank you for all you have done for my husband. He enjoyed spending time with his CAREGivers as I did. I'll certainly be in touch if I need help again.- Betty, North Weald

To all the wonderful staff at Home Instead! Without you it would have been even harder to keep Dad in the comfort of his own home until the end of his long and wonderful life. An enormous Thank you to Nick, Fiona, Kate, Paul and Tamara and all the wonderful people on the end of the phone, always helpful and understanding. You were all second to none, Dad adored you all for your constant kindness-we will remember it forever. Much love always - Mr D's family.- Mrs G - Clients daughter

I am most impressed by the quality of care and also the staff and how friendly and helpful everyone is that I have contact with.- Mrs P, Oundle Village

The provision I was using prior to Home Instead were moving away and I would have been left without a service which I depend on. I am very pleased with the efficiency of the service provided, the team caring for me are extremely professional, smartly presented, punctual, efficient with a lot of consideration for my personal care. It is a weight off my mind to know that Home Instead can assist at any time and they are dependable. Well Done Home Instead.- Mrs B - Bingham

My family wish to thank you and your team for the very professional and tender caring of my wife.  Their ministering helped tremendously in enabling her wish to remain at home until the end of her life.- Mr DW - Milton Keynes

'Prior to using Home Instead Senior Care Mum had state carers. She is so much happier now as she is in a routine that suits her, whereas before she had different people and never knew what time they were coming'- Mrs B (on behalf of her Mother), Peterborough

I would like to thank you for looking after my Father, and supplying helpful and caring home helpers to look after him. - Mr TH

It has been a great blessing and reassurance to have found Rita and her team. Since working together last September so many issues have been highlighted and speedily and efficiently resolved for my parents. The commitment of Rita and her team is beyond question and on many occasions has exceeded my expectations. My parents are also very happy and treat their carers as members of the family. My mother is reassured and my father can enjoy his reminiscing. I feel I have someone else who shares the worries I have and shoulders the responsibility with me and this has reduced my stress considerably.- Mrs AF

I would like you and your team to know how much I appreciate your efforts on my behalf; what a bonus their cheerful enthusiasm proved and please may I still stay on your books? Your personal skills as an organiser, in terms of speed, accuracy and willingness to solve any problem at the shortest notice was truly remarkable - thank you all.- Captain G

I am extremely happy with the specialist Alzheimer's Care that Home Instead have provided for my wife. The team are very motivated and a joy to be around. I fully recommend them.- Mr J - Aylesbury

I am writing to thank you all for the brilliant care you gave to both my parents.  Every member of your staff were so polite and helpful and every effort was made to accommodate our ever changing needs.  Lisa was great, Trish had to handle some very difficult situations and we are so grateful for everything she did for our dad.  Marcia was so warm and caring, not only for mum bur for the family too. We could not of asked for more dedicated, caring people to assist.  My only regret was that I wasn't able to persuade mum to let you help sooner.  Many thanks.- DH - Daughter of Client in Kingsheath

I know my Mum is with caring people who will take her out, offer companionship and have her best interests at the centre of her care.- Mrs R - Bingham

I recommend Mary as she is very efficient. She works well and is very capable, she is reliable and cooperates well with me. She listens well and laughs and makes me happy. I would recommend her to anyone because she makes life worth living and carrying on. Since Mary has been visiting me I have improved a lot- Carley from Wandsworth

We were very pleased at the prompt response at such short notice. The carer sent was pleasant and very helpful. The whole package was excellent.

- Mr C - Camberley

My carer arrived promptly every day. She gave me help where needed. Bathing, clothes, pills, transport to the hospital. She was a cheerful person and we had some great chats. I have missed her and wish her well

- Mrs M - Heatherside

I used Home Instead Senior Care increasingly over many months as my husband's dementia and other disabilities needed more and more care. From the start - and until my husband was admitted to a nursing home - Home Instead Senior Care has been kind, patient, efficient, effective, prompt and helpful. Their carers have been faultless and we became friends so much so that I miss them.

- Mrs A - Sunninghill

Having just spent the whole day inducting staff at Home Instead Eastcote, I would like to thank them for hosting the most organised sessions I have attended. The staff were helpful and on the ball all day. I want to come back!- Adrian Kelly-Learning Curve

Home Instead are excellent. Staff at all levels are sympathetic, thoughtful and eager to do a good job.- Sir J.H. Privett

Dear Richard and all your team, Just wanted to say how grateful I am to you and all your team for all the care and support mum and the family have received over the last couple of months. I am sure you are already aware of the quality of Sian, Elaine and Christine but I cannot sing their praises enough. They have become like part of the family. My apologies if I have 'popped' into the office a little too often but Helen and the girls gave been so supportive too. Once again many thanks from mum, me and the family. Kind regards- Mrs G - Bingham

We value the service Julia provides and it is supporting my parents a great deal. She is a treasure.- Hazel of Dulwich

We would like to thank Maggie and your company for the care you provided to Mum over the last few months. Particularly I would like to place on record how much we have appreciated Liz's involvement with my mum and for the care and compassion with which she has looked after her over this period.- Mr T - Sunningdale

We are very happy with the service. Our main need was to have the same carer each day and this has been met. Ann Marie is a very kind and gentle carer, just what mum needed!  There may obviously come a time when we need to increase the amount of care for mum. I get the impression that this won't be a problem.(April 2014)- Mrs E J Smith (daughter of client), Finchfield, Wolverhampton

Once again, many thanks for very good service given by your staff.- Mrs L - Weston-super-Mare

Reliable and well-structured management and administration. I could not have asked for a more excellent and sensitive care provision and daily service by the carer.- Mrs C - Burnham-on-sea & Highbridge

My father looks forward to visits from you so much, he has really taken to receiving help to keep him at home, and we are so relieved this is where he can stay now. Thank you from his three daughters.- Mrs M of Onchan

I would like to take this opportunity to thank you and your staff for all your help in the care of Gladys. Gladys really looked forward to her CAREGivers visit which started with a cup of tea and gradually they built up a good relationship which culminated in her helping Gladys with her personal care. Gladys found it difficult to accept she needed help with personal care. I would have no hesitation in recommending your company to anyone seeking care for a loved one.- Elizabeth, Chigwell

Dear Richard and Team, I have been reluctant to pay this last bill because it means the end of a short but enjoyable friendship with some extraordinary people. I will never forget all the support you have given not only to mum but also to us as a family.Thank you so much for all your support and if you ever want a reference please let me know.- Mrs G - Bingham

Here are some thoughts about our CAREGiver " Loving, Organised, Realistic, Raring to go, Amazing, Intuitive, Never at a loss, Energetic."- Mrs A - Gosforth

We don't know what we would do without Home Instead.  We are very happy with the service.(May 2014)- Mr and Mrs M, Wolverhampton

Home Instead are very thorough and attentive, kind and caring. - Mr N 

My experience of Home Instead commenced in November 2011 when my wife needed support services due to dementia. The service gradually increased as the problems increased and she eventually went into permanent care in January 2013. At all times the carers who dealt with my wife were kind, patient and treated her with the utmost dignity. Since that time I myself have received support in the form of domestic cleaning but have found that the interest is also my well being and state of health. I would recommend the service given by Home Instead to anyone in need of support.- Mr George P (client in Southampton)

A year has passed and I wanted you to know how much I value your services, especially Sally and Gill. Here's to many more years, God bless you all- Mrs M - Client

My daughter (a Social Services professional) and I were very impressed by the Director and Care Manager of Home Instead at the initial meeting. This impression was borne out by later contacts. The most important reason for asking for the Home Instead service was the principle of the same carer and adequate time to do the job.  - Mr M - client

My CAREGiver is always smart and friendly she acts as part of the family and is ever ready to engage in sensible discussion. She keeps me well fed and seems always ahead of the game. Since becoming involved with Home Instead my life has improved 100% - David R. - Kingston Park

Dear Richard and Helen,I must as an immediate step express on behalf of my father, my brother and me, our deepest thanks for the outstanding support provided by all in the “Home Instead Team”. From the most empathetic and prompt manner in which the programme of support was put in place, through to the sensitive and upmost caring manner in which the support was provided, we could not have asked for more. June, as the primary carer, has been fantastic, she having a wonderful understanding of my father’s needs both physical and emotional. Home Instead came to my attention by way of a recommendation of another of your clients, albeit in a difference part of the country and I shall be more that happy to make a recommendation in turn if the opportunity arises. With all our sincerest thanks,- Mr G - Newark

I have no hesitation in recommending this company in every respect for the services they provide. The carer assigned to my wife, who is suffering from Vascular Dementia, is a most caring and capable lady who has my total confidence. Her regular visits to our house come as a relief for me, not only for the companionship she provides for my wife, but the additional help of washing and dressing her. My only regret is, I wish I had known about this company and its people much sooner! My vote = 10/10.- Mr K - Bagshot

'....what a difference your team have made in such a short time.  (Mum) looks so much healthier, mood has lifted, her level of alertness has dramatically improved and clearly her stress and frustration levels have dropped dramatically.  I am also amazed at the house.  The level of deep clean your team are progressively doing is incredible.  Thank you all so much - we never believed Mum would regain her dignity and self respect to this extent.     May 2014 - Client's Son

Just to say thank you for the care shown to my husband by all the carers that came to shower and dress him each morning it was the highlight of his day. The sitters also were very kind and caring and I would like to mention especially Richard who my husband was very fond of. He went out of his way to engage him in chat and his jigsaw puzzles. Best wishes Mrs N 13/05/14- Thank You to the staff

 It was a pleasure to suggest Home Instead to a client , I really understand why you are different and why you work differently from other Homecare providers  - Linda (Assisted Living Manager)  

Thank You for all your help and support. Both our carers were great!- Mr & Mrs S - Visitors from Stockport

Home Instead Blackpool and Wyre really understand the importance of the same CAREGiver building a relationship with not only the client, but the family.

- Dementia Charity

"I cannot thank Home Instead Senior Care Thurrock and the team of carers enough - it seems nothing is too much trouble, heartfelt thanks ....."

 

- Andrew

"I would strongly recommend these carer's to anyone....."

- MT

Julie and Jennie are delightful. Continuity is extremely important to me. At times when my strength is lacking, it is reassuring to know that my routine is understood. Home Instead continue to be a great help. 

- Mrs. B Netherton

I would like to reiterate how pleased we are with all the carers, who have been, without exception, kind & helpful.

- Mrs S - Ripon

Tara and the Home Instead team have been supporting both myself and my Husband who has dementia for some months now and I couldn't have done it without them. They have been here every step of the way, now his needes have changed they have organised support with the social worker along with finding him local community groups and day centres to attend giving me the chance for a break

- Mrs W,  Thornton

The care provided by Home Instead gives me peace of mind that my dad is safe and well cared for. The staff really care and their kindness is invaluable; they are almost members of our family.- Miss H, Rainhill

I just had an amazing call from a new clients wife, to say her husband really enjoyed seeing Andy yesterday. She described them talking about football, and that Alan was more animated than she had seen him in ages. She would like to request more of him.- Mrs T - Slough

The most important thing is you send the same carers which is vital to some people. Your carers always go above and beyond and I'm sure they really do care. It's lovely that A has been with us from the beginning and much appreciated- PH Wallington

I am very happy with the excellent care and attention received daily- VB Wallington

Very respectful and kind and willing to help with anything I need, even happy to escort me to places if I ask. It makes me feel like I'm in the real world again.Overall Standard: Excellent Staff: Excellent Care / Support: Excellent Management: Excellent Treated with Dignity: Excellent Value for Money: Excellent   - Joyce M - Client Southampton - 13/5/2014

We would like to say, to you all, how brilliant everyone has been whilst you have been looking after our Mum. We have been so impressed with how lovely everyone has been, how professional, caring and reliable. This applies to everyone, whether on the phone or in person helping my Mum.- Mrs C - Thirsk

My wife B has the early stages of Dementia and Parkinson’s disease. Her main symptoms are anxiety and stress and with Dementia and Parkinson’s being a progressive illness I knew I had a future problem I was advised to address sooner rather than later. The challenge was integrating a carer into B’s life. None of the agencies I contacted would offer one or two carers that could give B more time as her condition progressed. They all said would have to cover her requirements from a group of carers; just what B could not handle. It was suggested by medical contacts that I look at Home Instead’s model. I found they had a local office and made contact with the Manager Director John James, and the Care Manager Samantha Weller. It was like someone had opened a door from a very dark place. From the first contact I felt that John and Samantha understood the problem, offering solutions that would work for B. From my experience to date I highly recommend John, Samantha and Home Instead, who have solutions that work.- Mr D - Lee on Solent

I just wanted to say that I received fantastic support from Trudi M and Teresa N last week when my mum was ill.  It is great to have a good care team working with my mum - but to get support for myself when needed is a big bonus.Thanks so much to both of them.(May 2014)- Sue M (Daughter of Client) 

Home Instead came to provide care to my Father who is suffering from Frontal Temporal Dementia. Dad lived by himself, 120 miles from me (his only child) and initially I was finding doing all his chores at weekends left me little time to spend quality time with him on visits. Home Instead were initially given as an option to help with domestic chores once a week. A lady was posted with Dad and did an excellent job and we soon increased her to 3 times a week, to help cook fresh meals for him. Home Instead provided a brilliant service in making Dad's life easier and nothing was too much trouble for them. If I needed them to take Dad out, that was no trouble and the communication between caregiver, the office and me was always very good. Sadly Dad deteriorated and is now in hospital pending a care home placement but I am grateful for Home Instead allowing him to continue his independence for an extra year. I can't recommend them enough.Overall Standard: Excellent                Staff: Excellent                                         Care/Support: Excellent Management: Excellent                      Treated with Dignity: Excellent                 Calue for Money: Good       - Stephen M - Son of Client (28/5/14)

Since April 2013 we have been supported by Home Instead for companionship. Bob has built up very good relationships with his Carers  and looks forward to his outings. I am relaxed and have confidence that he is safe in professional care. I was able to attend Melissa's excellent course and discussing coping strategies has helped immensely.- Mrs Mary Pollard, Lymm

Ongoing thanks for all your support. Please thank all your wonderful carers too.  - Mrs R Desmond, Parents living in Budleigh Salterton

"On behalf of my mother, I wanted to say a huge 'Thank You' for the service you have provided for her during these past 12 months. We have been very impressed with you all and the care provided. It has been exemplary. Without you all she would not have been able to live alone in her flat."- Mrs P - Weston-super-Mare

I could not have managed to stay at home if it wasn't for Home Instead, all the staff are very helpful and will do anything to help me. I can not praise the whole service enough. I would recommend them time and time again, they certainly do what they promise, fantastic service!- Joy B

The carers are just amazing. Brilliant! .I am amazed at the quality of care given to Rose by her team. They care for her to my standards. They could not be better. They are very valuable members of your team. Rose is so happy with their help and support. Many thanks Fiona.- Fiona H. from Kibworth

Thanks for update.  D****** is clearly an absolute tonic for her - her intuitive sensitivity, common sense & humour make her just the companion needed - do thank her for me. All the girls are lovely & contribute something very different - a perfect overall care balance. I am immensely grateful. - Mrs R. D., Budleigh Salterton

"The domiciliary care I receive from Home Instead, is one million times better than any other domiciliary care provider I have had over the last couple of years. I just wanted to say I am very happy with the care I receive from my carer and Home Instead."   - Miss P - Weston-super-Mare

I wouldn't be without my 2 CAREGivers.  They help me to go to all of my health appointments - without them I just couldn't do this.(June 2014) - Kathleen B

I love what I do and it makes me feel good to think that I make a difference.- Mrs K M, Exeter

Very professional in all areas that I have experienced

- Mrs S - daughter of client in Ascot

We have had good communication from the office staff. Mum is now cleaner, tidier and the house is too. Mum seems happier and she seems to enjoy her visits from her "friend". And we know someone is keeping and eye on her, which is peace of mind for us

- Miss W - daughter of client in Ascot

My wife and I (aged 93 and 91) remain in our own home, but are only able to continue living here with the assistance of Home Instead, assistance which is readily given and tailored to our needs.  A lady member of staff attends daily and does our shopping, washing and ironing, sewing, she prepares vegetables and fruit for lunch.  She changes our beds regularly and ensures we take our medication.  She walks my wife to her hairdresser weekly and collects her.  They keep our son, a doctor in Hampshire advised of our condition. In short, life in our own home would not be possible without the help provided by Home Instead.Overall Standard - Excellent Care/Support - Excellent Treated with Dignity - Excellent Staff - Excellent Management - Excellent Value for Money - Excellent- Mr Y, Budleigh Salterton

The same carer comes in daily. This continuity is what drew us to choose Home Instead, as for dementia sufferers this is hugely important... (June 2014) 

- E J Smith (Daughter of client)

Thank you so much for taking care, not only of David, but of me during what has been such a difficult time.

I have been seriously impressed with the quality of your care staff - not once have I had to worry about whether someone would turn up or not know of our circumstances.  Not once have I ever had to worry about your staff taking David the long distance for weekly respite.  I can't tell you what it meant to me to feel safe and secure to enjoy my free day at home.  Huge thanks to Andrew and Maria who have been superb.

If I had not had my two long standing carers I wouldn't have hesitated to contract with you for the regular day to day care.

Thank you to everyone in the office who support your team of CAREGivers so well and make everything run so smoothly.  Not only did David enjoy the company of your staff but you provided support to me as well.

I am grief stricken that I have had to put David into residential care but I know I can no longer care for him safely at home as his condition has deteriorated, particularly over this last year.  Maybe I could have made different decisions in the past, maybe outcomes would have been different but suffice it to say, that without your excellent support I could not have kept him at home for as long as I have been able.

* Names have been changed to protect identity

- Mrs W, Budleigh Salterton

Thank You for what I view as a good week especially in the level of care my Mother has received. Your company has done more in a week than the previous company did in the whole Care Package!

- Mr B - (Clients Son)

Very satisfactory service for which I am most grateful. The carers have been very kind and skilful.

- Ch.M. -

Thank you and your carers for providing our mother with such amazing care. I cannot express how grateful my sister and I were for the genuine care and affection provided by your carers, they are truly amazing individuals who have a rare gift.  I'm not sure many people could even perform the job they do, never mind perform it with such expertise and genuine affection.  They made an almost impossible situation as comfortable as it could possibly be, under very difficult circumstances.  We shall be forever in their debt for making our mother's last few days comfortable.  Please give our thanks to all the carers, we can never thank them enough.

 

- Mr S - family member

Our family would like to say a massive thank you and to let you know how happy we were with the Home Instead service and all the team members. My Dad suffered from Alzheimer’s, Bowl, Prostate Cancer and a number of other ailments.

The Home Instead Team provided the most amazing care for my Dad and much needed respite for my Mum….I really don’t know how we would have coped without their support and professionalism along with the extra special kindness showed towards my Dad.

The Home Instead Team (especially G & C) built up a strong relationship with my Dad, that was based on trust and friendship, which allowed my Dad not to be housebound and enjoy life to the full until the end.

- Toni P (Daughter)

Thank you so much for scheduling the assessment so soon. You offer a brilliant service and it makes a big difference to our clients.

 

- Mrs. K. M - Swansea

I have just spoken to the clients daughter, she has asked me to pass on how thrilled she is with the service received from Home Instead so far. Due to the circumstances, the daughter was apprehensive about how her parents would react to someone new coming into the environment but felt the proffessionalism of your staff, in particular KT who will be the mother's main carer, is fantastic! Thank you once again for the reassurance provided to family members.

29/04/2014

- Mrs. K. H - Swansea

I pay for a member of Home Instead staff to take my father, who has final stage Dementia, out once a week. The prerson who was matched to my father is great and Dad really enjoys his trips out each week.

 

- Mrs. K. G - Swansea

The level of care from their staff has been incredible and has been extremely professional. This outstanding service has been provided with the caring and nuturing attitude and inspired such confidence in the client being cared for. They have all gone above and beyond in their duty of care. Heartfelt thanks to all those who have supported our family with the care of my husband.

 

- Mrs. N. J - Gower

I find the support provided by Home Instead to be first rate. It has helped my husband and I to stay in our own home together and I find that it gives me a chance to 'recharge my batteries'. As a company, they are responsive, proffessional and very caring.

 

- Mrs. T. D - Swansea

You can read what our clients have to say about us and how they rate us by going to the 'Useful Links' section of our website, and clicking on the green homecare.co.uk button.

- Homecare.co.uk

Mother speaks very highly of the people who come to look after her and said how very kind they are. I would have no hesitation in recommending your services to other people. Thank you for all your help.

 

- Mrs. S. C - Swansea

“Another end of the month, and thank you for promoting Lindsey and allowing her to continue caring for me as well. I am so lucky with my regular carers. Must tell you how excellent Barbara is – whatever she does she does well. They cook excellently and are all great company.

I have recently visited the offices as well and it was very interesting to meet everyone who contacts me. You are all so adaptable and reactive – I am grateful to have found such competent people”

NH – East Northants client

- East Northants client

My wife and I (93 and 91) remain in our own home, but are only able to continue living there with the assistance of Home Instead freely given and tailored to our needs.  A lady member of staff attends daily and does our shopping, washing and ironing and sewing, she prepares vegetables and fruit for lunch.  She changes our beds regularly and ensures we take our medication.  She walks my wife to her hairdresser weekly and collects her.  They keep my son, a doctor in Hampshire advised of our condition.  

In short, life in our own home would not be possible without the help Home Instead provides.

- Mr Y, Budleigh Salterton

I would like to thank you all for the exceptional care and compassion you have given mum over the last three and a half weeks, and for the tenderness and kindness shown to me when mum passed away.

- R Parker, Cheltenham

I'd also like to thank you for the amazing level of care my parents have received from your Caregivers and the brilliant support from the office team. The care you have provided has made an incredible difference to both of my parent and the support mum was given whilst dad was in hospital was amazing. This is an astonishingly stressful experience for all of us and I'm not sure we could have done it without you.

- Mr T, Swindon

I wouldn't hesitate to recommend Home Instead, they provided excellent cover and all became close friends.  Their love and care enabled my mother to stay at home for a further 18 months.

- Mrs V B, Exeter

Thank You both for your time and I was so relieved that you both have strong ethics about professionalism and performance. This reassured me that I am making the right decision in that not all care providers are the same as I was feeling very disillusioned.

I even noticed that the office layout had rota plans, customer information and forward planning information which is such a relief and shows organisation.

- JB - following being interviewed for a CAREGiver

My mum was without power when Paula arrived yesterday teatime. Thankfully Paula was able to orchestrate a response from the neighbours, ourselves, and was able to be on hand to speak with the Corgi Homeplan engineer as part of organising them to visit and address the cause of the problem.

So, in short I wanted to let you know how thankful we are to Paula for all her efforts; it’s very much appreciated. Could you pass on our thanks formally please as Paula deserves the recognition. Thanks …

- Ian.S    Biddulph

We have been very happy with the care givers from Home Instead and have found the company itself both helpful and informative. Having upgraded from another care provider following an unexpected hospital stay, we quickly realised that Home Instead are different from other carers providing a service that you can completely rely on.

The friendly and helpful care givers provide a bespoke service tailored to individual need. The level and type of service provided is regularly reviewed and readily adapted if the clients needs change. You are regularly updated and any issues arising quickly discussed and addressed.

For us as a family it has been a great relief knowing that our mother is being regularly and properly cared for  in her own flat reducing  a lot of the  worry of a loved one less able to look after themselves with advancing age.

- Mr W - Lee on Solent

The care provided for my late mother and now my elderly father is excellent. Any requests, problems or concerns are dealt with and resolved speedily. I would not hesitate to recommend Home Instead

- Mrs Parker - Tynemouth

The team at Great Barr are wonderful. We wouldn't hesitate to recommend their services to any person finding themselves in need of support. The caring and attention to detail have been so impressive, allowing us peace of mind when our uncle couldn't manage to prepare meals anymore. Thank you !

- Mrs J ( family )

Our experience, right from the initial meeting with Kim and our uncle has been amazing. She and Ram are very caring and professional and the care givers just wonderful. They all go to the utmost effort to ensure that every aspect is covered and show genuine empathy with us all.

- Mr B's Niece

One of the few companies I am aware of that fundamentally put the client's needs first, with visits a minimum of an hour and the ethos to maintain the person's independence and remaining skills. Clients are 'matched' to carers to promote happy and productive relationships that improve their quality of life and take the pressure of family and friends.

- Nicola - CAREGiver

Well trained with all areas covered, staff are all friendly and willing to give advice and support whenever needed. Flexible hours, lovely clients. the chance to learn new things and get an insight to other's lives.

- Courtney - CAREGiver

Very well trained staff. Caring with attention to detail. Go the extra mile.

- Jacqui - CAREGiver

Seeing a change in Mum since Barbara has been visiting. She is a miracle worker. Pass on my thanks. So glad I found your company as Mum was giving up previous to Barbara. Jan

- Jan

Quick replies always and very friendly and efficient

- Miss C - Ascot

Diane was our main Caregiver and she was excellent in every aspect of her job

- Mr R - husband of client in Sunninghill

Friendly and helpful

- Mr L - Bagshot

Friendly and reliable

- Mr D - son of client in Bracknell

Great carer, no problems!

- Mrs H - Bracknell

It is so pleasant to have a pleasant and cheerful person to help as I am on my own quite a lot

- Mrs B - Camberley

It really is a "second mile" care agency with a real concern for the recipients of the care given. Very satisfied indeed

- Mrs T - Wokingham

Lovely carers, we trusted them when family was unable to care for mum at that time. Mum was comfortable and liked all the ladies

- Mrs H - daughter of client in Warfield

My carer has become a friend and is capable and caring

- Mrs I - Camberley

The girls who visit are very tolerant and understanding

- Mrs T - daughter of client in Sunningdale

The care and affection my Mum has received from Home Instead staff has been excellent, kind, responsive and able to respond efficiently to particular needs. They have given me a sense of relief knowing I can trust them to deal with any situation. Other residents in the sheltered housing scheme in which my mum lives have told me how nice the staff are to my mum. I can't praise the staff enough. Thank you.               

- Ms S - Camberley

Just to let you know, that Bob and I are thrilled to bits with Maggie and Jill. We get on great with each other, thanks so much for a great team.

- Audrey and Bob

'I just want to say a huge heartfelt thank you for every kindness, caring and thought you gave to my wife. Throughout the year, in helping her you helped me also.

God bless you all, I will remember you always.'

- Mr W, client's husband

I am delighted with the service you provide for Mum. I have no concerns at all, in fact I don't know what I would do without you.

Ella is the only one I have contact with and I (and Mum) cannot praise her enough. She continually goes the extra mile to help Mum which I greatly appreciate.

Mum also regularly comments on how nice the rest of her carers are, she has never said anything detramental about Homeinstead at all (and believe me she would if she wasn't happy!) Long may it continue........

- Mrs E - Nottingham

Everyone concerned with Home Instead, High Lane, has given excellent service. The carers always go the extra mile - always pleasant, cheerful, efficient and very caring. I would recommend them without hesitation!

- Lesley C. (Daughter of Client)

I would like to thank David, Shelley and the team of carers at Home Instead for the truly outstanding care my mother has received during the last few weeks. Nothing has been too much trouble and the carers have really gone the extra mile. My mother regards them as personal friends and has really looked forward to the visits. I would recommend Home Instead to anyone without reservation. Thanks again.

- S.L.

Home Instead have tailor made a care package to suit mum's needs perfectly. As a family we feel a lot happier knowing she is being careed f or and her needs being met.

- Mrs Tebbutt-  daughter of client

The kindness, care and compassion towards my mother was second to none. The staff also supported through mums care with advice and support. as a sole carer that made a huge difference to me. Thank you for all you did. would strongly recommend you to anyone.

- J Covington - daughter of client

I was extremely pleased with the care that the agency provided for my father. I had heard so many stories of carers dashing from appointment to appointment and so I was looking for an agency that was different and would ensure good care for my father. Home Instead North Oxfordshire delivered exactly what I was looking for. They got to know my father, despite his reluctance to engage initially and my wife and I could go to work knowing that the agency were reliable, professional and caring.

- Mr P., Banbury

I cannot thank you enough for what you have done and would not hesitate in giving you good references. Thanking you again for your excellent services.

- Mrs H., Banbury

Words cannot express how grateful I am for the kindness. help and care you showed to B. Your girls were all so wonderful. Millions of Thanks. Maggi. xx

-

“Words cannot express our thanks to you and your team. The care, compassion and kindness you gave mum over the last few months but especially in her last week was incredible – and stepping in at such short notice on both occasions – we cannot thank you enough. I also want to thank you all for supporting the rest of the family – especially me! I was very close to mum, so it was very hard for me to see her deteriorate at such speed, I am only grateful that we managed to get her home! Please pass on our thanks to everyone – they are all extraordinary people.”

 

- Mrs W - daughter

I have nothing but praise for Home Instead, I have been very satisfied with the service and would recommend them to anybody.

 

- Mrs N R, Exmouth

We have used Home Instead for approximately 6 months after failure with two other companies. The one hour method system is a much better and humaine system for both us the client, and staff as we are able to build a relationship with our carers and have an excellent relationship. I would highly recommend Home Instead as a professional care company. We have a team of eight alternating staff all of which deliver a high level of care and empathy.

- Mrs C.

The staff really help, having them help with our medications makes life a lot easier.  I feel I have always got someone to turn to and not got a lot to worry about now.  It is wonderful having help with my showers and I would definately recommend the company to a friend.

- Mrs G, Exmouth

My 94 year old mum was not coping at home very well, even with my help each day, then we had the Home Instead leaflet through the door and I arranged for a carer to help mum have a bath, which I was finding difficult to do for her. She also helps mum in other ways and always has time for a chat with her. It's nice that the same carer comes each time, Mum looks forward to her visits and is much better and happier now. It also gives me peace of mind.

- Mrs W Kings Sutton

I was lucky enough to find Graham and his team in October 2013 to help my 86 year old Mother stay at home for a further 6 months. It was a very unusual situation, I live in Australia and Mum has no other family. My mum's Alzheimers had got to a point where she needed support at mealtimes, taking her medicine, reassuring her in the evenings before bed and mostly company. My mum is a very independent, feisty and sometimes difficult person. Graham and his team were amazing throughout the 6 months from beginning to end and as you can imagine living in Australia a huge source of reassurance and comfort to me (almost like having a family member back home) that Mum was OK. In the first place Grahams ability to understand my Mum's unique personality and needs and then be able to identify and recruit a number of ladies who were able to build a strong relationship with Mum and deal with the times when she was difficult in an understanding and respectful way. The ladies were fantastic and went out of their way to do extra things for Mum, bringing cakes, taking her for trips and sometimes when Mum had a fall taking her to hospital, visiting her in hospital, staying on longer at night if Mum was nervous etc. Throughout the 6 months Graham and his team were incredibly responsive to questions, concerns etc I would have and would keep me up to date constantly (often late at night or early in morning). I would strongly recommend the team, you couldn't do better and I will be eternally grateful for the help and support they gave Mum and equally the emotional help and support they provided me. You couldn't do better. Thanks Graham and ladies.

- Mr D. Melbourne, Australia

Staff at Home Instead Senior Care are always courteous, professional, caring and friendly.  Kate, my CAREGiver, and I get along really well together. (July 2014) 

- Ms Joanne S, Bilston, Wolverhampton

I am very very happy with the support I receive from Home Instead Senior Care. I have my main carer who visits me and I only get someone else when she is on holiday. (August 2014)

- Mrs N Young, Wolverhampton

All Caregivers meet my mum's needs and can pre-empt difficulties, and so avoid them. They liaise well with me

- Mrs A - daughter of client in Camberley

Always listen to what I say, personnel staff and office

- Mrs H - Sunningdale

An exceptional caring service. Where would we be without Home Instead ? Thank you

- Mrs S - daughter of client in Crowthorne

The CAREGivers I have met are lovely and I like them all. I can't fault them in anyway. (Aug 2014)

- Mrs E Cox

"I would like to let you know of my total satisfaction with the service and companionship provided by the ladies on your team. They have accompanied me on my visits to the supermarket and have taken off my shoulders the onerous business of selecting the choice of what to buy. They are a pleasure to be with."- Mr B Clarke, Liphook

The Home Instead care team have given us superb assistance which has to be second to none. On the night of the carer's duty she, Susan, and Wimbai the Care Manager who accompanied her, were faced with an extremely critical and totally unexpected situation. Taking charge they handled the matter responsibly and professionally ensuring that their patient was delivered safely into the very necessary care of the medical team at University College Hospital, London. We are so very grateful to them.- Mrs J.T. Family carer

With many thanks for your care.

- Mrs L, Client

Thank you all very much!

- Mr R, Client's Son

I would also like to thank you for all your efforts, patience and courtesy over this difficult month.

- Mr R, Client's Son

(Regarding our 2014 national care award nomination) Good luck Claire. I am sure you have a great chance of winning:)

- Enter Prof. H, Client's Son

(Regarding our 2014 national care award nomination) I hope you win. You certainly deserve to.

- Mr RR, Client's Son

(Regarding our 2014 national care award nomination) Many congratulations! This is such an achievement, so I wish you every success. I shall keep my fingers crossed for you all, you deserve it.

- Mrs R, Client's daughter

Thank you for your care and patience with J-   and look forward to this continuing.

- Mrs P, Client's wife

Many thanks for my carers, they are great.

- Mrs A, Client

Dear Alison, ... It has been lovely for Mum to have got to know all the kind and thoughtful CAREGivers from Home Instead. It has been reassuring to us, knowing how well she was being looked after. You have a high-quality team to be proud of. Mum referred to each of your staff as 'my friend' and I can't think of any higher praise than that. We couldn't have wished for more.

- Margaret E (daughter of client)

Hi Mandy

Have been meaning to phone you but never seem to get round to it so thought I'd email quickly from work.

I'm taking another short break so would like the extra shifts as before. Can I just say I would have never taken these breaks with any of the other agencies we've had. 

Your girls are top class and I feel very reassured knowing they are looking after dad.

Thanks

Carole

- Carole from Dulwich

A big ‘Thank you’ to all at Home Instead for looking after my Dad so that he was able to stay in his home for as long as possible, the quality of care given to Dad was very high.  A special ‘Thank you’ to Robert as he and my dad had a good relationship.

- Son of MR W (Clevedon)

The arrangement with Home Instead has met and exceeded all our expectations - it has been such a relief to know there is now someone else we can call on if needed.  DS really enjoys the visits and looks forward to them.  We are so pleased that we found you and would not hesitate to recommend your services to others in this situation.

- DS - Sidcup

I was trying to care for my sister-in-law from 150 miles away and it was getting more difficult.  Home Instead proved to be a 'God send.'  I was very impressed with the way I was kept informed and knew that you were keeping an eye on her physical health and wellbeing.  A great weight was lifted from my shoulders.  I would recommend Home instead to anyone who has problems looking after elderly relatives.

- Mrs R's Sister-in-Law

I'm very pleased.  The carer they found is very good, [Home Instead] took really good care to find a good person that would suit us, it's lovely to have someone that you can rely on.

- Anon. from CQC Inspection Report

I can't speak highly enough of Home Instead, their response to my request for help was rapid, my carer very caring, and I can contact the agency 24 hours a day should I need to.

- Anon. from CQC Inspection Report

They fulfil my expectations, they're wonderful.

- Anon. from CQC Inspection Report

Dear Ann Marie and Tony

This is to thank you very much indeed for the care you have given to Christopher, my husband, over the last couple of years.  Shirley was a star, and he cared very much for her – always cheerful and teasing – something he liked a lot.

And thank you to all the carers who carried out the continuous care over the last few weeks of Christopher’s life.  It was not an easy assignment but I hope you will tell them how very much I appreciated everything they did for us.

I don’t know if you have a ‘staff box’ to which I could make a contribution.  I would be very happy to do so.

With all best wishes – I shall always recommend  you, and indeed have done so today.

Yours ever

Sue

- Sue from Wandsworth

Dear Angela,

As requested, I'm putting my appreciation for my Mother's Carer, N in writing. She has been so very kind and caring towards my Mother who is frail and in ill health. Nothing is too much trouble and she copes with difficult and challenging situations with ease. Mum's face breaks into a delighted smile each morning when N  walks through the door.

Mrs JM.

- Mrs J M - Thank You!

Hi Angela,

Thank you again for all the support that you and the team have provided over the last year, it has been amazing.


 Mr JL

- Son of Client - Care has been AMAZING

A most excellent care agency, we are so thankful that someone at Age Concern told us about Home Instead. The carers seem to be chosen so carefully and everyone throughout the agency are professional and thorough. We cannot fault them in any way, and my father cannot praise them more highly. He is happy and contended at this time.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

 

- Margaret S (daughter of client)

"You truly are special people.  Thank you so much for all you did for our uncle and the sensitivity and warmth you have shown to us all."

- Mr P

"We would both like to thank you and your staff, in particular TY and ZP, for the excellent service they provide for my wife."

- Mr and Mrs N - Clevedon

I feel that the Caregivers assigned to my mother know her needs and I have nothing to worry about. I am confident that they do the very best for my mum

- Mrs D - daughter of client in Sunningdale

I find the lady who comes to care for me very cheerful and willing to help if I need assistance

- Mrs T - Camberley

I have only been a client since April 2016. I am extremely happy with Gina's company for 1-2 hours a week. We get on well with each other and have a similar sense of humour

- Mrs F - Camberley

My Home Instead experience has been very fulfilling and enjoyable, with the odd ‘challenging moment’ thrown in!  You have built up a very successful franchise, I hope it continues to go from strength to strength.

- Helen, Home Instead CAREGiver

Right from the beginning, when we were introduced to Home Instead we found the service has been excellent.  Right from office staff to our CAREGiver who is the best Carer my Dad has ever had.  Would have no hesitation to recommend this company to everyone I know

- Clients daughter, Henley in Arden

Karen is an exceptionally kind and caring person.  My family and I have been impressed at how nothing is too much trouble for her.  She is always cheerful and happy.  She is able to deal with any problem which crops up.  We cannot speak too highly of her and anyone who is lucky enough to have Karen as a carer is very fortunate. All the carers are exceptionally good but I think Karen is outstanding.  She always manages to get through my needs before leaving, always quick and thorough

- Mrs S. Client, Alcester

We are impressed with the way Mia and Gill go out of their way to look after us.  My husband feels his meal is more palatable after Mia has cut up his food.  They are always quick to respond to any requests we make in a cheerful way.  They are helpful and positive in everything they do.

- Mrs D, Client, Northfield

The members of your staff who I have met to date have been extremely kind and helpful to me.  I thank you for a first class service

- Mr B, Client. Barnt Green

Thank you so much for providing us with Etain.  She really has been (and is) fantastic with Mum and, whilst she didn't have so much to do with Dad, when she was helping him, she provided him with dignity and that is something that he was grateful for.  She really is a super star, but I expect you know that already!

- Mrs H, Clients Daughter, Alvechurch

The family join me in thanking you for all your help and care for my sister.  Your support, understanding, and practical arrangements eased our lives and made my sisters life much more tolerable so that she was able to stay at home.  Your advice, kindness, care and understanding have been greatly appreciated by us all.

- Mrs A, Clients Sister, Redditch

I am delighted to join Home Instead at their First Year Anniversary Celebrations. Caring for those older members of our communities in their own homes, giving them support, confidence & dignity as they meet the challenges old age brings, is not only important but will become increasingly so as our Society grows older by the year. Home Instead are excellent care providers; I know.....they look after my Mum!"

- Lord Digby Jones, son of client

My mother recently passed away in England and she received care services from the Darlington franchise. I wanted to let your organisation know that we received absolutely superb care service from this group; the carers were unbelievably empathetic; treated my mother with great dignity and affection and made her final days as comfortable as they could possibly be. I cannot sufficiently express my gratitude for all their help, and just wanted you to be aware of the fabulous service that one of your franchises provided.

- Mr S - family member - email to Home Instead Head Office in Omaha, USA

Home Instead were recommended to me by a friend. I had no idea such services existed and was relieved to find a trustworthy organisation and people. 

My first contact with Barbara reassured me that she had an awareness and understanding of the individuality of people. She introduced herself and the service clearly to me and my Mum. 

The experience for Mum and I was positive and reassuring without being patronising. At all times my contacts with various people working for Home Instead were respectful, warm and helpful. 

Mum was unsure and reluctant to accept help at first. Her carers were very mindful and respectful of this ensuring that they kept to her wishes. Eventually Mum came to look forward to the visits and formed a good relationship with Karen (her main carer) in particular. I admire the patience, integrity and friendliness offered to Mum and the respect and interest shown to her and to the stories of her life. The carers showed the skills necessary to steer Mum onto happier topics when anxiety became a problem.

We initially took this service as a tool to manage Mum's daily medication regime. It was much more than that as the visit of an hour a day brought conversation, connection and a warm friendly face. 

Thank you, I recommend you and your services to anyone wanting help to ease an older person's anxiety, confusion, or physical/mental limitations. 

- Mrs C (Clients Daughter)

Many thanks to everyone for helping with my mother it was appreciated and we managed to keep her at home for nearly 4 years!

- Ian M

Every member of the caregiving team were exceptional and made mum's last weeks very peaceful. Thank you all

- Mrs W (family member)

To all the carers and office staff at Home Instead - Thank you for all the help and support you gave my Auntie M over the last 4 years. You enabled her to live independently for longer than I expected and really helped me living at a distance from her.

- Janette L

Home instead were appointed to me through my insurance company. Following a spinal fusion back operation.

The Lady they sent me, Liz, was a lovely, caring woman who did everything I asked her to do during the first month following my surgery. She was a pleasure to have in my home. 

- Mrs B

The Welwyn & Hatfield team are absolutely reliable, they are better quality than any other company that has given me care in the past. They are careful to stick to my routine and the office keeps my Daughter involved if there are any concerns. 

- Mrs G (Client)

The caregivers were excellent team players. Had a immediate rappor with Mr R and staff.

Rita provided a service over and above expectations and personally cared for Mr R herself.

Many thanks for an excellent service, 

 

- Mrs F

Very supportive and the same 2 Carers assist me! Barbara is also excellent and has assisted when extra help required, My family are more relaxed now since I've been receiving the extra help

- Mr C (Client)

The quality of care my Mother receives is excellent!

- Mrs B (Clients Family)

I bless the day that I read about them in the local newspaper and that I followed up on the article. They are a godsend to me!

- Mrs H (Client)

Keep up the good work, the caring service at the Welwyn & Hatfield Home Instead is truly excellent and hard to find!

- Mrs S (Client)

"This is an excellent service. It has been a lifeline for me and my family".

- Client Comment 2014 Inspection

 "I think they go over and above. It's an excellent service for us".

- Client Comment 2014 CQC Inspection

"They are all excellent, very kind and caring. I have the same staff visiting us. I look forward to their visits they are all very caring".

- Client Comment 2014 CQC Inspection

'My Mother was a very independent lady. She did not want strangers in her home but reluctantly agreed as she was not coping. Her CAREGivers soon became her friends and could not do enough for her. We as a family thank Home Instead Senior Care for the excellent service she and us recieved. We will not hesitate to recommend their services.

- Mr and Mrs M, clients family members, Peterborough

" My Care is very reliable, the company looks after her and she looks after me .Things are run very smoothly, they are the best agency I have had to support me " Another client said " I always have the same care and I look forward to her visits " .

- Clients Family to CQC inspection

I just want to say what a great company this is to work for.The staff are all friendly and I feel very much part of a team....

- Gina - CAREGiver

I found the whole recruitment process pleasant, very professional, well organised, friendly and enjoyable. I think we have all been treated very well with courtesy, thought and kindness.- Keith Bentham

I have found all the Home Instead staff to be very friendly, sociable, knowledgable and professional. I feel very lucky to be part of such a good team.- Keith Bentham

We feel extremely fortunate to have Home Instead in our area. They are THE BEST!!

- Ms H, Kingsdown

They are a wonderful service - I wish I had found them years ago. I will (and do) recommend them to anyone.

- Mrs L, Dover

I wanted to say a huge thank you to the Welwyn Office of Home Instead for their excellent service, kindness and support at all times whilst they helped Dad to continue living at home. I couldnt rate the standard of care highly enough!

Heather, Barbara (who is a star!) and Dad's Carers are wonderful and supportive and communication with them and members of our family and with Dad was brilliant, They always went above and beyond making sure Dad was well cared for and happy.

I would highly recommend Home Instead to freinds! Thank you once again for such a valuable service and for looking after Dad whilst he was at home.

- Mrs A (Clients Daughter)

" Home Instead Senior Care Thurrock were my destiny and were meant to be, they have given me peace of mind and I know that is true for my relatives too. From the day I met the owner Debbie one year ago today I knew that my care would be the best. The CareGivers listen to me and understand my needs and always show empathy and understanding. Reflecting back over the last year has made me realise that they have made the difference that other companies could not achieve - the personal touch, the relationship and the willingness to do just about anything to ensure my needs are met and I know that they will continue to do so - thank you.............."

- Noreen

Just a little note to thank you all for the care you gave my Nan over the last year, It's been a comfort and a huge help the way Barbara and her team were able to look after her and her specific needs. I'm especially grateful how you all went above and beyond to care for her. Our family are extremely grateful for the personalised care Home Instead provided so thank you!

- Miss G (Clients Family)

 ... I would like to say that the care my mum has been provided with during the time you have been looking after her has been first class. 

All staff have been very caring and have engaged with her at all times trying to find activities that would be of interest to her.

- Mrs A. K of Oadby

A note of deep gratitude for helping us through one of the most difficult of times and thanks for sending us such outstanding caregivers.

Apart from great professional skill they all showed such kindness, compassion and good humour and we became a team - all dedicated to doing the best that could be managed.

I am sure that you are very proud of them and so am I.

My warmest thanks to all the office staff  - again showing great kindness whatever was coming their way.

- Mrs AC

We are more than pleased with the service we get from L, she is a star, nothing is too much trouble

- Mr B - Client

'Just want to let you know how happy we both are with the care you provide. S & L are really lovely and R feels very comfortable with them. They are a pleasure to have in our home'

- Mrs W - Client's wife

'I am “over the moon” with the help that I get from yourselves. I really can hardly believe that two different help organisations could be so different, one from the other. That’s not flannel, but the God’s honest truth. I’ve been “impressed” by you from the moment you took your first step into my home. You’ve set a standard – so far – that you’ll have a lot to live up to, but I fancy that you will do “just that”! What a blessing it is that I know just where I am with you, and that I can depend upon you. As I say, you’ve set a standard that you’ll do well to live up to. It’s “early days” yet, but I feel reasonably sure that you’ll not let me down. That leaves me with a sense of “security”, rather than the ‘insecurity’ I felt – all along – with your predecessors'

- Mr S - Client

Eulanda our Home Instead Caregiver is an extraordinary individual, a "one off." We are blessed to have her in our lives to look after mum and always to be there for us.

For Eulanda the care is not a job its obviously something she was born to and loves doing. The love, care and attention has been beyond anything we could have imagined. She is part of the family

- Paul from Wandsworth

"Thank you for all your help when I took ill and was unable to look after mum.Thank you for coming every day and giving mum her dinner at such short notice. I don't know what I would have done with out you. We are lucky to have such good care and I know that mum looks forward to seeing the Carer every day".

- PW

May I also take this opportunity to thank you dearly for supplying a great service and special care from your staff

- Brian S

We wish we had known of your company two years ago....what a fantastic service you provide!- Mr Mason, Stockton

At first, I was quite apprehensive about having someone come into my home to help me. However, the service is really good and Jo has been an absolute god send.

- Mr R. Reading

I would recommend Home Instead High Peak highly and without hesitation. Office communication is excellent, all the carers provide are of the highest quality and work to the highest standard, and not only do they do that, they are also very polite and sociable giving their clients confidence and security.

 

- Mr KC (son of client)

Words cannot express how grateful I am for the kindness. help and care you showed to B. Your girls were all so wonderful. Millions of Thanks.

- Maggi- London

Having experienced the “standards” of “care” delivered by two other “care companies” it was such a relief to discover this branch of Home Instead.

No stone was left unturned prior to Home Instead commencing the weekend care of a blind, infirm elderly relative.

The home visits that they undertook were truly “four way” conversations with them, the client, her weekday carer and me.

Home Instead demonstrated, and continue to demonstrate, a refreshing mix of professionalism, flexibility and good “old fashioned common sense!”

 The upshot of which is that my relative is happy that her wishes are being respected and her carer and myself can relax in the knowledge the highest imaginable standard of care is being delivered consistently.

 

 

- Mrs K – Lee on Solent

"Wanted to pass on our gratitude. Dad is absolutely over the moon about the support he is getting from Sam. We really appreciate how fantastic she is with him."

- Karen - Dunnington

"My brothers and I cannot thank Home Instead York enough for the quality of care you have all provided whether in the home, the reviews, the administration and the degree of thoughtfulness and response you have shown when our Father's situation continued to change. Your CAREGivers are in a class of their own, with friendliness, initiative and flexibility shown and together you have given us great peace of mind and our father a contentment in his three years of dementia. I will continue to recommend your services to friends and who knows, you may be helping me in future years!"

- Sue, Angus & Rory - Malton

My carers are very much like friends to me and respect the fact that I am under 60 and don't treat me like an old lady. I really appreciate being able to maintain contact with my church friends.

- Louise H

Very professional organisation with good quality staff and follow up services. Comes highly recommended.

- Grace S

I would like to take the time to thank you for the kind, caring and sensitive service you gave my mum during the last years of her life. She was particularly fond of ***** (CAREGiver) and looked forward to seeing her.

Thanks for the great service you gave her she was able to stay in the home she loved. 

 

Mr & Mrs H - WSM

- Mr & Mrs H

On behalf of Gary and myself, I would like to thank you all, especially Sharon, Keri and Sarah who did a wonderful job, also Caroline for all of her help. The care they provided for mum was exceptional and nothing was too much trouble and it was a relief for us to know she was very well looked after.

I would not hesitate in recommending Home Instead to anyone who asks me. Once again thank you very much.

- Mrs R - Client's mother

I am unable to nominate just one CAREGiver, because they both showed their lovely caring abilities excellently. Christine was homely and Janie - gently brisk, a lovely combination and both CAREGivers appreciated by both Henry and myself.

- Mrs D - Client's wife

I would like to thank you all for the excellent service I have received. I have been particularly impressed with the way in which you match client and carer. Very many thanks.

- Mrs C from Hartford

Thank you for all the care and support I have received over the last 4/5 years. You have all been wonderful, always there when needed. Prompt, reliable, kind and caring. So many care companies let me down in the past, but you never did.

- Mrs P from Barnton

“We as a family have been delighted with the care Norman has received from Shereen and Sandra. They gave him something to get up for and to look forward to in his last 18 months of his life."

- Mrs P M - East Northants

Hi Mark

"Home Instead did so well fundraising recently. I really enjoyed the Mac Millan coffee morning giving me the opportunity to meet some other clients and caregivers at your office."

 

- N H - East Northants

This is just to say a big thank you for being so caring with  XXXXX.  I know she enjoyed the time she spent with your carers who were always so kind and thoughtful.  Many thanks again.

- Mrs D. S., East Budleigh

My mother received daily care from Home Instead (Bourne End) in the last eighteen months of her life, until just after her 100th birthday. This was to assist the full time carer and to provide companionship. The quality of care, goodwill and reliability of the Home Instead carers has been all that we could have wished. In our experience, Home Instead is willing and able to respond rapidly to changing needs, providing a flexible and high quality service with complete integrity

- Adrian R

The company was approached at short notice to provide short term care assistance for my aged father who was staying with me to give respite to my sister with whom he is currently residing. The company was most efficient, understanding and caring in it's approach providing an excellent most caring care assistant with whom it was a pleasure to deal with. She was extremely personable and treated my father with great care and dignity. I have no hesitation in recommending the company and will certainly avail myself of their services in the future.

- Michael G

The greatest advantage of this agency is their flexibility. One can book or cancel appointments at the last minute without unpleasantness. Anything that is requested is always done readily. I have had washing, ironing, hoovering, dusting done, cleaning out kitchen cupboards including a disgracefully untidy airing cupboard. Shopping has been executed efficiently with and without me, bed linen changes and shower supervision. Appointment to doctors surgery and hospital and clinics are punctual. Good articulate carers who converse intelligently.

- Jill J

“Since Home Instead, led by Gail, has taken over my auntie’s care she has been treated like a family member rather than just a client. Because of this she has started to participate in life again. Gail's efforts to support my auntie and to encourage her to enjoy life again have kept my auntie from going back to hospital. When my auntie injured her back, Gail came, in her own time, and assessed my auntie in the interim care home, so that my auntie could return home. Gail provided extra care which was flexible and practical assistance from the start. Her knowledge on dementia and as a nurse helped my auntie's recovery and her determination for my auntie to recover at home has paid off with my auntie being settled and happy in her own home. I know if it wasn't for the compassion and passionate care of Gail and her team, my auntie who has mixed dementia ( Alzheimer’s and Vascular) diagnosed three years ago ,would be in a care home, rather than being settled and happy in her own home as she is now”.

- Ms S.M.

“We are very grateful to Home Instead for the support given to our father over the last couple of years to help him stay in his own home for as long as possible. Key qualities included taking great care to match carers to Dad’s personality and flexibility to respond to changing requirements. We found everyone we dealt with very professional and understanding, and would not hesitate to recommend them”.

 

- Mrs P

"Mum and her family are very happy with the service. We have increased the hours and everything we have asked for has been provided. Mum looks forward to the visit. Office - we speak to the office staff often, they are always very helpful and flexible. Always happy to help! Very reassuring. We had the service through personal recommendation and we have also recommended the service to friends".

- Mrs S, Gorseinon

"We just wanted to put in writing how marvellous you and your team are. Every member of the Home Instead office gives 110% and it is a privialage to work with you all. Thank you for all the opportunities you give us to make a difference to peoples lives"

- Mr & Mrs H, Sketty

The care my mother received was excellent! We couldnt have wished for anything more!

- Mrs R (Clients Family)

Thank you so much to Barbara and all the wonderful staff that we have had contact with over the past few weeks. Their care and compassion for Mum and for us has been exemplary! If all care companies were as professional and caring as yours the world would be a better place. Thank You!

- Mrs B (Clients Daughter)

Home Instead's care is consistent, high quality and first class across the board. (Nov 2014)

- Dan R (Son of Client)

Unsolicited testimonial

Home Instead Liverpool, not only provide excellent, timely care for our Aunt, they join-up all the dots. Everything is covered from standby visits, hospital  and GP appointments, chaperoning while tradesmen call and most importantly letting us know if anything causes concern. We get a weekly advance schedule of CAREGivers and times and a clear, detailed statement each month. We couldn't ask for more!

- Family member - Liverpool South

I have used the services of Home Instead (Fareham) for my father and my mother, who both have dementia.

The services and carers provided are beyond anything I have ever experienced from other agencies over the three years that my parents have needed support.

If you were to think about what the perfect care would look like, the sort of care you wish you could provide for your loved ones, that's exactly what you get from Home Instead.

We  have used them for weekly companionship visits for both my father and my mother, separately, and also for emergency daytime care when my mother took a turn for the worse.

In every way Home Instead have provided the perfect support.

The management team are efficient, friendly and helpful, even when asked to provide care at short notice. And the carers are so kind, supportive and thoughtful in their approach.

The icing on the cake is the level of communication and feedback given which is so vital to families trying to provide the best for their elderly loved one.

I highly recommend Home Instead and never hesitate to sing their praises to anyone who will listen!"

- Ms V - Fareham

Please pass on my appreciation to the CAREGivers they are so kind and caring.

- Mrs M - Gosforth

I would like to provide a glowing testimonial to the team of CareGivers but in particular to celebrate the work of Lyndsay.

Her support to me is invaluable; little tasks she undertakes- like creating the weekly shopping list and emailing it across- have either saved me time or mum money. Larger jobs are undertaken willingly and are well executed.

Lyndsay has never experienced any problems over meals, cooks from scratch and with consideration of mum’s diet and choices. I think this is because she took time to find out and quickly realised what mum’s preferences were and how her own approach might impact. Mum is now eating well and regularly. By joining mum at the table Lyndsay has been able to make lunch a pleasure again, including treats from time to time!

-  Mrs R, Maidenhead, on behalf of her mum

The care you provide for mother is way beyond everything we have experienced to date.  We are so pleased we decided to chose your company, and mother in law is delighted with her CAREGiver, they are so well suited. She always goes that extra mile for mother, with a lovely smile!

- Mr & Mrs J, Port St Mary

Thank you for your support, very much appreciated.  

- Mrs V

A small card and a big "Thank you" for everything that you are doing to support my mother -

- Next of Kin

Thank you for responding so quickly to the need for additional support this month, very much appriciated.

- From a relative.

What gives me great pleasure is when the client’s thank you for all what you do – you genuinely feel like you are part of their family or even their best friend – this is why I get immense job satisfaction from working for Home Instead

- Don L - CAREGiver

I live alone, having lost my wife two years sgo.  A few weeks ago at approx 1pm, I heard repeated knocking at my front door, whereupon I opened my front door to find someone on my doorstep.  She apologised for disturbing me but said that she had been visiting someone in the street and upon leaving had noticed that I had two pints of milk still on my doorstep.  She said that she was concerned to see milk still on the doorstep in the early afternoon and wanted to check on my welfare and ensure that I was ok.  Not only was I surprised at such an act of thoughtfulness, but also due to the fact that I have problems with mobility, she bent down and picked the milk up for me.  Should I have been unfortunate enough to have had a fall, I feel confident that I would have received the assistance I needed in due time due to the acts of this young lady.  She showed me her identification badge which read "Home Instead"  She is a credit to herself and whoever has employed her and should I ever need home assistance, I will be contacting yourselves.  

- From a neighbour of someone that receives care from Home Instead.

As usual, another lovely carer from Home Instead ! All your staff are so friendly and helpful which gives us confidence that we will both be looked after well.  I can appreciate how special all the carers are and how much they must improve other people's lives as well as ours. Well done all of you !  

- From TP

Just to say thank you for working away at finding a carer to match my mother's needs.  

- From a relative.

May I take this opportunity of thanking you for making all her care arrangements, and all your carers, for the wonderfully considerate service that they gave her during that all too short period.  

- From a husband

Our carer continues to be a shinning light - thank you for all the help Home Instead have provided us with.  We'd be lost without you.  

- From G.G. the daughter of a client

Jacquis care for Jill has been outstanding and also thank Jill's other longstanding carers Bismah, Roxanne, Anita and Sharon, and of course Marie, as well. I am very grateful to all of them for their devoted attention to Jill and working together with the live-in carers.

- Caroline

I would like to express my appreciation of the tact, skill and sympathetic care of both Claire and Maureen.

- Mr H – Thorp Arch October 2014

Just a note to wish you all a Merry Christmas and to tell you how pleased I am with not only the excellent care you give dad but the kindness and support you give me.  

- From a relative SC

You provided a wonderful service, mum's caregiver was so lovely that I felt totally confident in her abilities.  She was kind, compassionate, friendly and helpful. You always had time to talk, never felt as though I was a nuisance.  You are a wonderful team and we would recommend you to anyone.

- From a daughter of a client.

With grateful thanks for your excellent care of mum  

- From AB

Thank you to you and your team for the really wonderful work you are doing with my mother.  

- From J.O

Thank you so much for all the help and support, not to mention the first rate care you provided whilst N was in the home,  I know how much he appreciated it - he often said that without those morning visits he might not have bothered getting up some days! N was a real character and he loved nothing more than a good chat.  Your carers provided that alongside the practical tasks with great sensitivity and charm.  He really appreciated it.  We will all miss him greatly, but he had a wonderfully long life and his last year was certainly one of his best. How many 100 year olds can say that I wonder?  

- From P.D

It is remarkable to see my mother in such good health and spirits.  Thank you for all you continue to do.

- From a relative

Thank you again for the wonderful compassionate service you and your ladies provided to mum.   

- From a daughter

"I would have no problem recommending Home Instead Dudley and Sandwell South to anybody.

I found everyone in the company to be very professional and friendly."

Mrs B's daughter in Netherton 

- 4's All The Way On A Client's Satisfaction Survey!!

Thanks for this, and to Iska for all her help with the dentist this week.

- Client's Daughter

"The care manager came out and spoke to us about what care we wanted and what was needed. It works really well."

- Mr and Mrs R - Barnsley

"They are a truly excellent service, second to none. Care is given with compassion"

- Mrs E - Barnsley

"I’m more than happy with the support I get. I’ve never had to complain, only praise. If I was worried about anything, I could talk to the carers or office staff. They are really lovely and I have no grumbles at all."

- Mr and Mrs S - Barnsley

"Home Instead have visited mum for several months. They have been very accommodating and flexible, tailoring the package to suit my mum’s needs. The carers became mums friends, the family felt reassured that mum was in good hands. The administrative staff have always been most helpful and pleasant. We have always been kept well informed of any necessary changes."

- Joyce - Barnsley

"My Carers do everything that is expected of them. They follow what the book [journal] has written in it. They sign it and make sure I am alright, they are first class people and I get great support the way I want it."

- Dorothy - Sheffield

"I have recently been caring for our increasingly dependent 93yr old spinster aunt. Faced with our having to work and her deteriorating health we were found there were limited choice in care providers. Although we started out with the usual morning lunch, tea and evening calls this only met her physical needs. It made much more sense to use the Home instead Approach to end her social isolation and meet ALL her care and support needs. It may seem costly but the level of care and support is such that a person’s dignity and self worth increase not decrease and they are befriended, valued and provided with the highest level of care and companionship. No carer came who she had not been properly introduced to previously and they always left full notes on care provided and activities undertaken. We had initially opted for a mixed care approach with another provider doing the shorter visits through some of the day but were so impressed with the individual way services were provided by Home instead we were looking at increasing their involvement in a more imaginative way. We have four other elderly relatives whom we are sole carers for and when they begin to need any care our first call will be to Home Instead. I cannot praise their approach enough; they treat people as individual’s not just tasks to be completed. If you want someone who cares as much as you do meet this company I'm sure you'll be impressed. Although this may seem a more expensive option it is great value for money and I cannot praise the approach highly enough."

- JanF - Sheffield

"I was very involved in discussing my support needs, the listened to us and now I have a CAREGiver with the same interests as me"

- Mr D - Sheffield

"I feel very safe with them and I trust them, they have always shown me consideration and kindness. If I had any worries I would phone the office; I know they would listen to me"

- Mrs E - Sheffield

"Home Instead are always obliging, they know what my dad wants. He is always happy to be with them. They are reliable and I would certainly recommend them"

- Mrs H - Sheffield

"I was very involved in discussing my support needs, the listened to us and now I have a CAREGiver with the same interests as me"

- Mr D - Sheffield

"My Carers do everything that is expected of them. They follow what the book [journal] has written in it. They sign it and make sure I am alright, they are first class people and I get great support the way I want it."

- Dorothy - Sheffield

"I feel very safe with them and I trust them, they have always shown me consideration and kindness. If I had any worries I would phone the office; I know they would listen to me."

- Mrs E - Sheffield

"Home Instead are always obliging, they know what my dad wants. He is always happy to be with them. They are reliable and I would certainly recommend them"

- Mrs H - Sheffield

"I have recently been caring for our increasingly dependent 93yr old spinster aunt. Faced with our having to work and her deteriorating health we were found there were limited choice in care providers. Although we started out with the usual morning lunch, tea and evening calls this only met her physical needs. It made much more sense to use the Home instead Approach to end her social isolation and meet ALL her care and support needs. It may seem costly but the level of care and support is such that a person’s dignity and self worth increase not decrease and they are befriended, valued and provided with the highest level of care and companionship. No carer came who she had not been properly introduced to previously and they always left full notes on care provided and activities undertaken. We had initially opted for a mixed care approach with another provider doing the shorter visits through some of the day but were so impressed with the individual way services were provided by Home instead we were looking at increasing their involvement in a more imaginative way. We have four other elderly relatives whom we are sole carers for and when they begin to need any care our first call will be to Home Instead. I cannot praise their approach enough; they treat people as individual’s not just tasks to be completed. If you want someone who cares as much as you do meet this company I'm sure you'll be impressed. Although this may seem a more expensive option it is great value for money and I cannot praise the approach highly enough."

- Jan F - Sheffield

My Mother is 98 years old, lives alone and is registered deaf and blind. She does her best to stay independent and wants to stay in her home but now requires help with her everyday needs. I live 60 miles away and visit frequently but I need to know when I am not there that her requirements are met in the best possible way and that she is safe, clean, well fed and happy.

This year she had a fall and fractured her hip. The hospital aftercare was excellent but this arrangement was only for 6 weeks and after that ended she was assigned to another care company.

This company caused me much concern. They were unprofessional from day one and after a number of weeks I felt that that I could no longer trust them to look after my Mother.

I searched on the internet and contacted a number of alternative providers including Home Instead who stood out immediately. I spoke to Samantha Weller and John James who were immediately so compassionate and understanding I knew they would be the best company to look after my Mother.

Samantha made an appointment to meet me at my Mother’s home to talk to us both where we then decided and agreed on a suitable care plan to suit my Mothers needs.

Since then we haven't looked back. Home Instead have delivered everything they promised and more; they have taken all my worries and past stress away. The management are in constant touch making sure that my Mother and myself are happy and if they can do anything more to help.

The carers are such nice friendly girls, well trained, efficient and informed, always on time and giving companionship to my Mother so that she always looks forward to their visits.

I am so pleased and relieved to have found Home Instead and I salute all who work for the company. I would thoroughly recommend them to anyone who is looking for the best care possible for a parent they love.

- Ms W - Lee on Solent

The team at Home Instead Senior Care are fantastic. They really do care and always make us smile. My husband really enjoys spending time with our Caregiver, it really does make his day. I would fully recommend them to anyone.

- Mrs B - Aylesbury

I would like to take this opportunity to let you know how much we appreciate Denise, she is wonderful with Mrs C who likes her enormously and the two of them get on very well together. Her calm, caring and thoughtful approach and her gentle manner is just what Mrs C requires. Thank you for putting the two of them together!

- Mrs S - Southwell

Maxine could not have had more caring carers and I am so grateful for everything they did for her and for the Home Instead service, she could not have stayed in the comfort of her own home without it.  She grew very fond of her carers - Dec 2014

- Terri P

We are most grateful for the wonderful care shown by the team who as well as the necessary basics, brought interest and affection into his limited orbit. Whether a shared interest in jazz, the crossword puzzle, finding or even making little treats to eat, or sourcing the more practical needs to make his life easier, and always, all ot them, bringing cheer

- Nancy from Wandsworth

Very many thanks to you all for your help and kindness. I'd be lost without your assistance!

- Miss H - (Client)

Hi Gail – thank  you so much. Not only were you extremely prompt and pro-active but gave great inspirational ideas and proofed the copy in record time!

I am really impressed with your company’s forward thinking policies towards Dementia care

I only wish everyone I dealt with was so efficient… if this is how you look after clients can you put my name down for about 30 years time!!!

 

- Amander Meade - Market Harborough & Rutland Living - Gail said its just how we do things.. throughout the business, (not just FAB care)

We as family would like to take this opportunity to thank yourself, David and especially Karen for help whilst my mum was in your care. We had experience of several home care teams and Home Instead was by far the best we had. The care and companionship that Karen delivered could not be equalled and we would not hesitate in recommending your services to any family needing help through a difficult time.

Once again thank you so much.

 

- M.O.

The ambulance crew were very impressed with the file you keep for the carers to write in. They said it showed a professional Company, thought you would like to know that!

- Sharon, Client's daughter

Thank you for your care of John.

- Mrs P, Client's wife

My mother has told me on the phone today, that her heart lifts when she sees them (Nicky especially), walking up the driveway. Originally, arranging carers through you was a purely practical intervention on my part; neither of us anticipated that their company would become so valuable to her.

- Mrs E, Client's daughter

Jess is a wonder, she’s marvellous. We couldn’t be more pleased and can’t imagine life without her. 

 

- Mr R, Client, Farnham

Since I have known Kim and Ram my mother's health has shown a massive improvement. Kim is a very kind, considerate, warm person. She spends so much time and patience with her and my mum looks forward to her visits. We also have Clare who visits when Kim can't and also has a wonderful effect on my mum. I would certainly recommend Home Instead to anyone. Their love and dedication to the people they visit is wonderful, and I regard both Kim and Ram my friends.

- Sarah H (Daughter)

The service I am receiving for my mother is excellent. The help I have been given and the contact details for people who can help my mother and myself whilst she has been in hospital, was brilliant.

- Ann W (Daughter)

A very effective, efficient and flexible service which caters specifically for needs of the individual and their carer.

- Mrs B (Wife)

'I just wanted to say thank you for all of your care and support over recent years when looking after Mum. It is a relief to us to know that she is in good hands and that the Caregivers keep her best interests at heart.'

- Mrs J - Bournemouth

'I am so pleased with Mum's care. She has built up a great bond with J, G and K and she is really enjoying them visiting her. I have never seen the house so tidy. It was so nice that K helped Mum send a birthday card to me. This is the first birthday card i have received for a few years and it was a lovely suprise.'

- Mr G - Bournemouth

'A very big thank you for all the kindness and concern you have shown my parents over the past months. It helps me relax knowing that you are seeing them each day. I have been so grateful for the care given. Can i just say a particular thank you to D, L & D who are the regulars.'

- Mrs R - Christchurch

Just a quick note to let you know how pleased we were to hear about Debbies Award.  We consider ourselves very lucky to have such a good team of CAREGivers helping look after my wife's father and in some ways pinpointing one person can seem a bit unfair to the others who also do a very good job.  However ....... Debbie is a very special person.  Every call, whatever the circumstances is approached in a very calm, gentle, thorough and totally professional way.  She is a very warm hearted, happy and caring person and I know my In-Laws look forward to her visits.  Thank you.

- CA Son-in-Law of Client in Weston Favell

I am so glad I discovered Home Instead in Southampton who have provided care to my Mother since the beginning of 2014. The same 2 wonderful carers come to visit regularly and usually take Mum out for a ride to the sea - she really looks forward to their visits. They also come to see her more frequently when my husband and I go away and I now feel confident that she is in safe hands. They are so much more flexible than any other care agency I have encountered and everyone from the carers to the admin. Staff and manager are professional, efficient, caring, helpful and extremely friendly. They really do care about making a difference.

- Excellent in Every Way - Lynda, a happy daughter  

To Ann Marie, Tony and  all the staff

Thank you for all your kindness and help. You have provided us with some lovely carers; so that I can leave my husband quite happily in their care.

The service you provide is really a God send and makes allthe difference to a life that can be very difficult and sad at times with a husband with dementia. Bless you all.

Ruth

- Ruth from Dulwich

Home Instead provides outstanding care to those who are in need of TLC.  All the staff are extremely professional, take everything in their stride and have an incredible ability to anticipate problems before they actually happen.  My Mother is not the easiest of people, and the Home Instead team managed to persuade her to eat when no one else could manage it, including her daughters!  The staff have a gentle and supportive attitude; nothing is too much trouble for them.  As  individuals they are wonderful, and they also function brilliantly as part of an excellent team. I have the utmost faith in their caring, kind and dignified professionalism and would HIGHLY recommend them to take care of anyone's loved ones.

- Ms E O, Bishops Stortford

Thank you for all your help over the last few weeks. It was a relief to have such friendly visitors everyday to see Mum. It made a very difficult time easier to bear. 

You have a great team of carers and it was obvious the concern they had for Mum was genuine. It could have been an uneasy time having people coming and going so much but everyone was so easy to chat to it eased the situation for Mum and us.

Best Wishes for Christmas & The New Year!

- Miss N - Clients Daughter

It is impossible to fit on to this card enough words to express my gratitude for all you have done for us.  The professional care and loving attention show to mum & dad not to mention the fun and laughter brought into their lives by their exceptional carers was invaluable.  Without Home Instead, life for all of us would of been more difficult and mum and dad certainly wouldn't have been able to stay in their own home for as long as they did.  Your care regularly extended to me.  You helped me through some very stressful and emotional times with your patience and empathy, I am extremely grateful.

Many, many thanks to you all.

- TM daughter of Clients in Boothville

I'd just like to say thank you once again for all the support Homeinstead provided in helping to care for my father. We always found your agency to be absolutely reliable and dependable and it would not have been possible to meet my Dad's cherished wish to stay at home for so long without you. The care givers consistently demonstrated competence, compassion and patience when supporting him, but they also took time to look out for my Mum as well. We are really very grateful to all of them.

- Ms R, clients daughter

The Chief Inspector of Adult Social Care at the Care Quality Commission (CQC), Andrea Sutcliffe, is today congratulating England’s first three adult social care services which have achieved the highest possible rating in providing safe, high-quality and compassionate care.

Published in reports today, CQC has named Prince of Wales House (Ipswich) along with two home care companies – Home Instead Senior Care (West Lancashire and Chorley) and Domiciliary Care East Devon (Exeter) – whose services are judged to be Outstanding.

Today’s top ratings follow on from the launch of the regulator’s new style inspections and ratings system in October 2014 to be clear whether residents are receiving services that are safe, caring, effective, responsive and well-led.

Since then, 350 adult social care services nationally have so far been awarded a CQC rating. Around 70% of these are rated as Good.

Chief Inspector of Adult Social Care at the Care Quality Commission, Andrea Sutcliffe, said: “I am tremendously pleased to be able to congratulate our very first Outstanding adult social care services in England.
 
“Each one has demonstrated that excellent care is being provided by dedicated and committed staff who are passionate about making a difference for the people they support.
 
“The launch of our new approach to inspecting and rating services last October set out clear and important criteria on how providers can demonstrate they are delivering good or better care and effectively tackling any problems.
 
“Through performance ratings, we will continue to celebrate the very best services and shine a spotlight on those providers that fail to do the right thing to help people when it comes to choosing care.
 
“Everyone using adult social care services deserves to experience really great care. I am determined that we use regulation to drive forward rapid improvement and help make the ‘Mum Test’ real.”

Care and Support Minister Norman Lamb said: “I am delighted these three care services have been awarded the first ever Outstanding ratings following an inspection - this is testament to the hard work and determination of staff in ensuring a safe and caring environment, where people are treated with dignity and respect.
 
“We’re committed to making sure people get the good care they deserve – these are great examples of how excellent care can be achieved by all care services.”

 

- Andrea Sutcliffe - Chief Inspector of Adult Social Care at the Care Quality Commission and Norman Lamb - The Minister for Care and Support 

I would just like to thank Home Instead for providing a professional care service with a real personal touch for my mother-in-law.

We were attracted to this company as we wanted continuity for her and  they assured us that the same carers would attend on a regular basis. This was the case and this enabled a relationship to build between the two.  Many thanks and I would certainly recommend you or use you again in the future.

- SB Daughter-in-Law of Client in Abington

I’d like to briefly express our huge thanks for all the help you have given our parents during July and August, particularly your ability to ramp up from two hours a day to 15 at almost no notice, and for providing continuity of carers. And for being ready to provide extra cover for when dad went to hospital – not needed in the end but great for peace of mind

- Mrs Abu-Sharr, Chelsea

"Thank you for supporting us through what could have been a really stressful time. Thanks to Tracey is wasn’t! We really had a ‘Home Instead’ – a clean, caring healthy environment in which to heal.

-

Many thanks for your help throughout. I met Lul last week and she is charming and committed and my Mum is doing well with the new care routine and has weathered the storm of the broken wrist

- Mr O'Sullivan, Notting Hill

I would like to thank your company for the excellent care I received following a recent operation. I have already recommended you to others and would use your company again should the need arise.

- Mrs C, Milon Keynes

Kate and I really do value the help you are giving us and the kindness of your carers. It would be impossible for me to cope without you!

- Mr Constable, Notting Hill

You really have made my life easier with your attention to detail and going beyond the call of duty. You have been a godsend and made difficult times more bearable.

- Miss Archdale, Kensington

Not only excellent care and support, Sandra brings into her work a ray of sunshine

- Mr D - Newark

The level of care and interest taken in dad has far surpassed our expectations. Home Instead run an effective, flexible service which does everything it can to keep dad where he wants to be - in his own home! The continuity of carers means that they can get to know dad and notice any changes in his health or any new needs he has, and let me know. Their communication is excellent. This is very important to me as I live a distance away from dad. Their management team are friendly, helpful and efficient too. I strongly recommend them.

- Jan - daughter of client who lives in Cardiff, CF14

Dear Home Instead. I want to thank you very much for the excellent care you have been responsible for providing for my mother in Fordham. The choice of Caregivers is inspired and your vigilance much appreciated - especially by me. I live and work in Kent and it's an enormous relief to know that they have your watchfulness and loving attention. This has knock-on effects as I can give more of mine to children, grand-children and also the patients of my own NHS service for whom I have responsibility! I am so grateful. With warmest wishes M.

- Daughter of client

Thank you so much for looking after my Dad. He was always brightened after seeing you and we appreciate all your help and advice.

- Ian and Jane, Epping

I wanted to thank you all  for your care and kindness as my father leaves your service to go in to residential care.

Without your organisation my dad would have had to go in to care three years ago. He has had three years of such a good quality of life due to the services that you offer. Dad has had companionship, outings, shopping trips and all aspects of domestic help from you, which have gradually increased as he became too effected by his Altzheimer's Disease to do things for himself.

I feel that Home Instead has been with me every step of the way, always supportive and ever flexible and helpful as my father's needs have changed. Seemlessley hours have been increased and more tasks have been done so that dad could stay in his own home for as long as safely possible. Whenever I have needed extra help, for example, someone to take care of dad at my daughters wedding, I have only had to ask and you have found a way of making it possible. I am truely grateful for all that every one of you has done.

I will miss seeing you all ! 

- Penny

Dear Home Instead team,

Many thanks for your card and the kind message. All of the family were very grateful (and very impressed) at the support you and the Castle Lodge welfare Visitors gave to Dad over the last months of his life. 

It really made a big difference to all of us.

 

- Mr A - Son of a client

To all at Home Instead Care

Thank you for your caring and kindness to Mum

- Mrs M

Now that I have started to settle in to my new home, I want to say a big thank you for all your help and support, especially cake over the years !!

- From a Client

” I really appreciate the care that has been given to Mum, and seeing how well and contented she is must be a testament to the way she is supported”……

- Mrs M of East Berkshire

To all at Home Instead Care

Thank you for all the trouble you took in looking after my Mother. All your people were very kind !

 

- From a daughter of a client

Thank you for all of your help and kindness.

- Relative of a Client

Thank you for your wonderful love and care !

- From a Client & his Family

Thank you for sending me pictures of my father, he is very lucky to have such great care. He loves sketching and it would be good to keep up his skills, so lets hope the weather turns for the better so that he and the Care Giver can get out and do some together.

I really appreciate the support you give me , it makes such a huge difference.

 

- Mrs B - Daughter of a Client

Just a note to say thank you for your hard work with my Mum. Its making a big difference to me to come in to see her, and just to be able to chat with her, rather than having to start cleaning up.

 

- Mrs C - Relative

Please thank the CAREGiver  on our behalf for her help in a confusing situation last week. She was wonderfull !

It has been a blow to have to change agencies just when Mrs F  got ill with completely new care staff. Your CAREGiver's continuity and wonderful good cheer is much appreicated.

- Ms F - Relative

To the Home Instead team,

This is my first clear moment ! My district nurse has been and gone, having made me pain free and light hearted. Relief !

Putting all things aside, I want to thank you so much for all that you did on Thursday.

I had imagined it would be a simple process - i.e. finding a wheelchair, in to the doctor and out, and home. But no, it seemed  that so much was thrown at us from the start.

You coped with everything so perfectly and the whole session was fun ! Until the absent key !! How silly !

But I want to thank you so much for all your help. Your skills are amazing ! and those little booklets are going to be a great help.

With many thanks again for all your kindness and care.

- Mrs V - a Client

Thank you for taking me to the quiz and bringing me home. I look forward to the next one !

- a Client

Thank you for your kindness and support in caring for N.

N has made the decision to stay at the care home permanently as he does not want to be at home alone.

He has settled well since his wife's passing, with the help of family and the carers.

Again, thank you very much

 

- Relatives of a Client

"Many Thanks for your kindness and consideration helping to keep my mother in her own home. Your ability to respond to late requests and flexibility is helpful and invaluable. Thank you"

- Mrs S - WSM

"Very many thanks for your help in recent months and the speed and kindness of your service"

- Mrs W - WSM

"Thank you for your Chirstmas card. I was happy to recieve it and It was lovely to hear from you all. Wishing you all a very good year 2015." 

- Miss L - WSM

I really enjoy looking after my client and genuinely look forward to my time with him – he appreciates everything I do for him – he is a joy to be with

- Harold - CAREGiver

All the carers who look after my husband are brilliant and really special – your HR Department is doing an excellent job in ensuring only the right people work for Home Instead.

- Client - Barnsley

Teresa is absolutely wonderful – extremely thoughtful, very organised and an absolute pleasure. My husband and I both really look forward to her visits - she is the perfect CAREGiver

- Client - Barnsley

What gives me great pleasure is when the client’s thank you for all what you do – you genuinely feel like you are part of their family or even their best friend – this is why I get immense job satisfaction from working for Home Instead

- Don - CAREGiver

Teresa is absolutely wonderful – extremely thoughtful, very organised and an absolute pleasure. My husband and I both really look forward to her visits - she is the perfect CAREGiver.

- Client - Sheffield

All the carers who look after my husband are brilliant and really special – your HR Department is doing an excellent job in ensuring only the right people work for Home Instead.

- Client - Sheffield

I really enjoy looking after my client and genuinely look forward to my time with him – he appreciates everything I do for him – he is a joy to be with

- Harold - CAREGiver

John and his team could not have been more helpful and professional when we needed to arrange care for my 84 year old mother following an operation and hospital stay which left her very weak and needing help at home as she also looks after my 84 year old father.

Mum's carers were kind, respectful, punctual and happy to help out with anything that needed doing.

I also think they provided much needed emotional support.

It was enormously reassuring for me to know that mum was being well looked after as I live over two hour’s drive away.

I would not hesitate to engage the agency again should the need arise.

- Mrs W - Gosport

I have nothing but praise for the quality of service Home Instead provided in the care of my mother at home. You enabled her to remain at home until the end. Many thanks

- Mrs K - Sunningdale

I am [client name]'s son-in-law. My wife is their daughter. We live in New York.

I write to thank you for your kind help to this remarkable couple. Our friend, conveyed to us how quickly and efficiently you jumped into the breach to help my in-laws. We are deeply grateful.

- Ms. W's Son-in-Law

End of service review. (Client moved away)

With my mother's approval we have collectively decided that this is the best course for her for now, but I would like to thank you and particularly the carers - Arun, Linda and latterly Camilla for their care of mum on their visits. I think that the level of service and care provided can be thoroughly recommended.

- Mr. P (Client's Son)

Thank you for all the help I received. Nicola and Jo were like bright bursts of sunshine coming into my home each time they visited. They were always cheerful and responded positively to the tasks I needed them to undertake. I would definitely recommend Home Instead to my friends who may need help of this kind.

- Ms C, Client

“I spoke to [xxx] at the Memory Clinic and [xxx] from the Social Services Community Team and both have spoken very highly of Home Instead. They said "they are the best in the business, we deal with a lot of private agencies and they are nothing like as good."  

 

- Mrs H, Client's daughter

Linda is doing a great job with my mother keeping her at home during the last year

- Mrs W

Thank you for sending such lovely people the girls are a great help.

- Mrs B - Client

I often think how lucky we were to have you and the team caring for Dad that last year. Such a relief knowing that Andrea was there to make sure he was fed and had tablets every day and then got him out to bowling twice a week. Best wishes for 2015. Keep up the good work.

- Mrs C, Client's daughter

The standard of service and attention provided by the staff could not be bettered, every carer who came did all that was required of them and more besides, nothing was too much trouble. It is a well organised and efficient organisation and I would recommend Home Instead without hesitation to any person who is contemplating care and any form of home help.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submitted by Jack K (Client / Service User) on Thursday 11 December 2014.

- Jack Kay (client)

How lucky I feel to have found the details of your senior care company. Since being with Home Instead I have been looked after by you, your team, including my carer in a wonderful way.

 

- Mrs R. of Chelsea

On behalf of Barbara Guest & all of the Guest Family a big thank you to you all for the help & the kindness that you all gave to my lovely Mum I know that she really loved each & everyone of you, & if for some reason we cancelled a visit she was not very happy with us. You all became a second Family to us all. Once again a Big Big Thank You To Each & Everyone Of You. We would not even think twice about recomending your services. The whole Family cannot thank you all enough. From John, Julie, Philip, Wendy, Val, & Chris. The Guest Family. XXXXXXXXX

- John Guest and Family, Exmouth

A Huge Thank you to everyone who looked after my dad.  Thank you for all your hard work - I was content to know he was in good hands.  Warmest regards.

- From daughter Jayne and family

Testimonial from Family members perspective

 I have found Home Instead to be very professional throughout their care of my family member.

We had a chance to meet with most of the caregivers who would be part of the team on the very first day on discharged from hospital. 

Everyone in the team is very helpful and attentive, and several of caregivers are notably outstanding, their dedication during bad weather and over the Christmas period was especially noted. We have had no break in service and a good routine has been created.

I know the team will be sorely missed. Thank you for a great service.

Would highly recommend Home Instead Market Harborough if you want a peace of mind care package for a loved one.

 K.W. 21.01.15 

- K. Wallis

"Dad found the Home Instead service invaluable as it allowed him to remain at home and be independent which was very important to him. The family has been very grateful for the caring and professional nature shown by staff running the service"

- Mrs. G (Oldham)

I am very happy with everything my CAREGiver does. I get on well with her and look forward to her visits.

- Mr P L, Sidmouth

When the Home Instead leaflet arrived on our doorstep it was like a weight was lifted off my shoulders because I desperately wanted to get my mum up here for Christmas, but couldnt work out how I was going to get cover while I was at work.

I contacted the office and felt instantly at ease after speaking with Carole, as I felt she understood completely my fears and concerns about leaving Mum without supervision.

Carole was so easy to talk to and I felt confident that Home Instead could help mew provide care for my Mum, even though the care required was minimal and for only a short period.

Mum's carer Lisa, was friendly, polite and caring and Mum seemed comfortable with her and I was happy to leave Mum in her care.

All in all my first experience of Home Instead has been extremely positive and I will happily use you again as and when the need arises and I would be happy to recommend you to others.

Thank you for your assistance when I needed you and a big thanks to Carole for your understanding and caring manner

- Caroline .T.

I can't praise your service highly enough! Please pass my thanks onto Linda, she really makes a big difference!

- Mr P (Clients Son)

Thank you for all the friendliness and care it was outstanding.  My husband was very happy with both his carers and it made it easy for me to leave him knowing he was in capable hands. 

Keep up the good work and I will recommend you always. Thanks again.

- RC - Wife of Client in Kingsthorpe

Due to a change in her personal situation one of our CAREGivers is no longer able to work with us, this is what she wrote -

"You are a fantastic company to work for - I will always promote you to people worthy of working for you.  The staff team are second to none and your ethos is amazing.  Thank you for giving me this time to work for you."

We shall miss you very much NJ, thank you so much for your lovely contribution to Home Instead.

- Mrs NJ, Exmouth

I needed urgent support for my father, who suffers from vascular dementia and Alzheimer's. I found Home Instead via the homecare website and was heartened by the positive reviews.

From the first contact with the M.D. who answered the telephone I felt confident that my father would be well cared for.

The professionalism and high standard of care are apparent in all contact from management and care staff. The support and consultation for both client and family are exemplary.

I have no hesitation in recommending Home Instead to care for a loved one - my concerns were addressed, my faith in carers restored and Dad is blossoming with the attention and nutrition being given him! Thank you Home Instead.

- Ms B - Fareham

I suffer from accute arthritis and had difficulty walking and standing.  I was badly in need of help in the home.  My family, who live far away recommended me to contact Home Instead.  I have had really good help from very hard working, competent, friendly people who really care.  Life at home has become so much easier and I am very happy with the work done.

- Mr AL, Sidmouth

My husband has felt so secure and confident with you helping us and I want you to know how much we appreciate your time with us.

- Mrs W, Streatley

The care we received was second to none. We could not of wished for anything better. All care agencies need to work to your standards. Emma and Danvei were excellent. The package of care we received from your agency was the best. Thank you.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submitted by Fiona H (Client / Service User) on Friday 30 January 2015.

- Fiona H

"Thank you so much for all your help, Candice has been lovely.  You have all been fantastic.  I am going to tell all my friends about you" 

- Miss R - Dunchurch

I would like to thank you, and your colleagues, for the help and support you gave my mother in the past: it may only have been for a relatively short period, but during that time it was apparent to me just how committed and professional an organisation you are. 

- Paul, Loughton

Dear Mark and Vanessa

I am very grateful to you and your staff for all the help you have given me during the last four months; I really do not know how I would have managed without it!

Your two CAREGivers were always cheerful and willing to do anything I asked them to do, even though the jobs must have seemed very boring; even the simplest routine jobs are very difficult when you do not have two arms which work!

I wish Home Instead every success in the future and thank you for all your help.

Mrs H, Budleigh Salterton

 

- Mrs H, Budleigh Salterton

"Thanks very much for looking after my mum ..... It is so lovely to hear her sounding so happy when you are with her, or have been with her... Best wishes to you"

- Carole H (200 miles away from Mum!)

“Please do extend our gratitude to Emmie for being so flexible, patient and kind with so much ‘being done’ to my mum. She is a shining star in the care team and we think she should feel proud of what she is managing to achieve in difficult circumstances.”    

 

- Rod - Styvechale

“I would like to express my sincere thanks to you and your staff for your caring of my friend during their visits. I am so pleased she was helped so well and happily by you all.”   

- Doreen, Styvechale

“Once again thank Alison and Lesley for the excellent care provided and thank you for helping my wife and I out at such short notice.  Having spoken to my father I would particularly like to thank Alison who obviously made a great effort to ensure his welfare.” .

 

- Peter - Wyken

We would all like to send our thanks for your very much appreciated care and attention given to my mother over the last 6-months.  She really looked forward to your visits, regularly checking her diary and the time between calls.  We couldn't have asked for a better service and you were always responsive to what ultimately became quite rapidly changing needs.  Do please use this paragraph of recommendation to other prospective clients if you wish.

Andrea and I will be in Coventry on a few days of each of the coming weeks and it would be nice to see Emmie, Sharon and Lesley in order to thank you personally for your kind assistance and thoughts.  

With much appreciation to you all.

- Andrea & Rod - Styvechale

The care and attention our family received from Home Instead was way above our expectations. We would thoroughly recommend the proprietors and their care staff to anyone needing support and compassion in a very stressful and anxious time.

- Mrs T Banbury

Marie, thank you very much for all you have done for my brother and sister. Even after 2 days, you and your carers have got their confidence. I can tell the difference in their attitude. This is such a relief to me of course.

- Mr R

Dear Home Instead

We would like to thank all the kind people who have taken care of my Father over the past few weeks particularly the carer who was with us on the night he died. Without you it would not have been possible to fulfil his final wish, which was to die at home.

 

- Mr S

It was so kind of you to take Mum for a ride around her childhood area and provide her lunch. I know Mum really enjoyed it very much.

- Mrs P

The level of care and professionalism demonstrated by Home Instead Worcester, has in my experience been excellent.

We have never experienced any problems with the carers and they regulary keep in contact with me - advising me of any concerns or sometimes, just for an update.

Some of this credit has to be attributed to the management who carefully chose the most appropriate carers taking into account my parents needs and personalities.

I have absolutely no hesitation in recommending Home Instead.

- Mrs W

I would just like to take the opportunity of expressing my sincere thanks to your staff.

They have been really helpful and kind to Mum and I over the last few days.

Even the paramedics said how good Amber and Saffron were with Mum and they had never seen such good carers (Feb 2015)

- Janet B (Daughter of client)

I would happily recommend Home Instead to anyone. I found the Caregivers I had were brilliant, compassionate, patient, happy and professional.- Mrs C Howarth, Petersfield

"You provided a first class caring service which proved flexible and very appropriate. You exceeded our expectations, we were very fortunate to have found you".- Mr G Durgan, Petersfield

We are very happy with Jayne - she is so funny. Both my Laura and Adam think she's great as well and you know how judgemental children are !  We leave each a lot of notes and this is helpful. My mum can tell me one thing which I can't always believe, so I can get this verified with Jayne.  

- Mrs E, Clients Daughter - Kidderminster

Mum had a lovely time with Jayne, it was a great boost to her state of mind. Laura, thank you again for your kindness towards my Mum, I am most grateful.

- Ms H, Clients Daughter - Australia

I would like to take the opportunity to thank you for your help in 2014. It is extremeley difficult to find the right kind of care for someone like CLIENT, who has always preferred their own company. Home Instead is a good solution.

I never expected that it would become impossible to take CLIENT out in the car or go for walks with him but he still needed the exercise. CLIENT has always found it difficult to make social contact with people. Yet he has found an ideal companion in Rob. I cannot praise Rob's skill highly enough

A heartfelt thanks to you all not only from me but also the rest of our family.

- Mrs W, Clients Wife - Blakedown

Kevin has made an immense difference to my retired life. I particularly enjoyed our trip to the Tower of London to see the poppies.

- Bryan, Buckhurst Hill

I find your services invaluable and Ilove all the CAREGivers that we send.  They are caring, professional and I have recommended us to others.

 

- Mr M.H

My mother is looking so well thanks to you all at Home Instead.  I think we will need your help more than ever now.  With grateful thanks as always,

- Ms D.F

A huge thank you for all of your assistance over the last year. it made a tremendous difference to me as I could be assured that someone was here to help mum

Thank you and best wishes to you all.

- Mrs W.

To Management, Staff & Carers - Thank you for all your help, sometimes in an emergency, it was much appreciated. Best wishes to everybody.

- Mrs S - Harrogate

I just wanted to thank you for the kindess and care that your team provided for my Mother in her final weeks. The family were very aware of the personal touches that Carole, Amanda, Sharon and Tina showed to our precious Mother.

Thank you also to both you and Caroline in the speed at which you enabled the care service to be provided. I was also deeply touched to see you there at her funeral. I am most grateful to you.

- Mrs D, Clients Daughter - Chaddesley Corbett

I must take this opportunity to thank you and your lovely, caring, sympathetic staff for all you have done for my mum and dad.  The ladies who have cared for mum have been kind, compassionate and just brilliant with her, without exception.

- Mrs J.O., Budleigh Salterton

We used Home Instead for the best part of 9 months, until early this year when my mother had to go into a care home for full time care. We have found Graham and his team to be excellent on all counts and he and the team have always gone the extra mile. They were very good with my mother and also with the rest of the family. We always felt that they really cared about Mum and would do whatever was necessary to help her out and make her feel comfortable - sometimes at very short notice. We wouldn't hesitate to recommend their service to everyone who has an elderly relative in need of some support in their own home.

- Mrs A Surrey about her Mum near to Banbury

We value the way Nicolette (CAREGiver) is able to accommodate M’s wishes, but also to persuade her to do other things e.g. to go out,  throw out of date food away etc! They seem to have such a lovely relationship based on trust and humour. I visited M briefly on Friday and Nicolette arrived while I was there. We had a brief chat and it was very apparent how caring she is, how happy she is to tackle challenges e.g. reminders about the hearing aids were on stickers around the kitchen, and how patient she is with M in explaining something.

We also appreciate Nicolette’s thoughtful and detailed updates, where she thinks of what might be useful, interesting or amusing for us to read about.

- Daughter of a Client is delighted with our service.

I will never be able to thank you all enough, all the caregivers are amazing real life angels! - Feb 2015

- Jackie U

‘Your girls have been absolute stars with Mum and have helped me regain some sleep and sanity, thank you for all your support.’

- Mrs PL, daughter of Client

‘Your girls have been absolute stars with Mum and have helped me regain some sleep and sanity, thank you for all your support.’

- Mrs PL, daughter of Client

My 79 year old Mother, who has lost much of her agency through Dementia is normally looked after by her neighbour and myself.

When her neighbour went on holiday recently, I engaged the services of Home Instead Senior Care.

It was a pleasant surprise at how well it went....my Mother was well affected by the ladies who cared for her.

- Mr M. Bedford

Recommendation Score: 9.8 (9.778)

The user 'Recommendation Score' (9.8 for Home Instead Senior Care (Market Harborough Corby & Rutland)) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years. The maximum Recommendation Score is 10.  

Review of Home Instead Senior Care (Market Harborough Corby & Rutland)

All staff are wonderful - and very efficient and helpful to my brother.He will miss you all.

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submitted by Karen W (Sister of Client/Service User) on Monday 16 February 2015.

- Karen W - Excellent Care

The CAREGivers are very good and the office staff are very polite, i would definitely recommend the service to friends. J.G Leek

- Very good Service

After looking after my Mum and working full time you are god sent! Her house is so clean and I've got my life back. I am now back to being her daughter again.

- Pat, Harlow

The care has been successful beyond my wildest expectations!

 

 

 

- John W, husband of wife Lynne (18/2/15)

I just wanted to say a massive thank you to you all, for the support and guidance you have provided over the past few weeks. I have had such a wonderful morning and look forward to starting another day tomorrow.

You have all individually helped to make me feel welcome and as equipped as I can be, in starting this new venture. I am truly proud to be a part of a client centred company and to learn as much as I can from an inspirational team of people.

- Jane Taylor - CAREGiver

I just wanted to say a massive thank you to you all, for the support and guidance you have provided over the past few weeks. I have had such a wonderful morning and look forward to starting another day tomorrow.

You have all individually helped to make me feel welcome and as equipped as I can be, in starting this new venture. I am truly proud to be a part of a client centred company and to learn as much as I can from an inspirational team of people.

- Jane Taylor - CAREGiver

Thank you for accomodating our need for care for my nan.  Your first meeting with her was very nicely managed and she certainly warmed to you and the idea of having a carer visit her.  We are all keeping everything crossed that things continue that way and her children can step back from the day to day tasks and 'mini crises' and relax a little.  Thank you.

- SW - Grand-Daughter of Client in Cogenhoe

The service you provide our mother is great and we dont know how we would have coped over the last few months without HISC input and support.  My mother likes all the CAREGivers that she sees and we are looking at extending the care to more days a week.

- Mrs D daughter of Mrs M

I had another care organisation before HISC and without a doubt, your services, your CAREGivers and your professionalism is brilliant.  I am confident and happy with all your staff and the managers are so approachable and supportive.  I have recommended you to lots of people I speak to.

- Mr S M

I must take this opportunity to thank you and your lovely, caring, sympathetic staff for all you have done for my Mum and Dad.  The ladies who have cared for Mum have been kind compassionate and just brilliant with her, without exception.

- Mrs J.O., Budleigh Salterton

At less than 24 hours notice I needed urgent companionship cover for my wife ill in bed so that I could be at our daughter's wedding celebrations. Home Instead were immensely efficient and responded sensitively and quickly to my dilemma. The service provided was excellent in every way. All very reassuring.

- Mr R B, Budleigh Salterton

I can never thank you for all the care I had from you and the ladies who came and cared for me.

- Mrs G – Collingham

Thank you all for looking after me and Peter it has been much appreciated. Thank you especially to Lyndsey and Ruth. I shall miss you all.

- Mrs S – Wetherby

Many thanks to you and your team for caring for our mother during her last few days.

- Misses R – Daughters of client in Wetherby

I would like to express my appreciation of the tact, skill and sympathetic care of both Claire and Maureen during this, for me, unfortunate episode. For my wife and for me the situation was quite traumatic, alleviated principally by the excellent professional service which your staff provided.

- Mr H – Son of client in Thorp Arch

"I enjoy being a CAREGiver as no two days are ever the same, and each day can bring a different challenge. It's such a warming feeling when your clients are pleased to see you. Whether it's just for a cup of tea and a chat, or a simple trip out."

- Sharon, CAREGiver

' They took really good care of my Mum, they were very professional and really cared about my Mum. they made it easy for me knowing they would be taking care of Mum. They would all contact me if there were any problems which helped me. Overall they were great.'

- Peter W, Client son

Home Instead does a great job for my 95 year old Dad. It's great for him to live in his own home -

- family member in Guildford

Dear Alan,

I just wanted to thank you for all the support and care Home Instead have provided over the last couple of years for mum. It has not been an easy time for any of us and without the help from your staff we would not have coped. It goes without saying that Michele has been an absolute star and has always gone the extra mile. She is so dedicated to her work and is one in a million. She has such a caring nature and is an absolute asset to your services. Please pass on my thanks for all the care and companionship provided.

Mum has settled into her new home exceptionally well and we just take each day as it comes.

Best Wishes to you all

 

- Lynnsey and Family

You are a very professional business, with compassionate staff and are doing a wonderful job. I would not hesitate to recommend your services. I cannot speak more highly of you and I wish you and all Home Instead staff a great success in the future. Dad, I know, would raise a glass in salute to your superb caring 'Thank you Darling' he would say!

 

- Mr KM;  son of a gentleman who received our care until the end.

''Home Instead-Colchester Franchise has to rate as one of the County’s best kept secrets for provision of companionship and related services to the vulnerable and disabled and assisted living sector.
I know that I am not alone when I say that ‘’Good Old Fashioned Service with real and sincere values’’ is rarer than looking for hens teeth these days ...a sad indictment of the world we live in. Julie Price leads an exceptionally enthusiastic, knowledgeable and extremely professional and caring team of staff whose combined energies and companionship qualities exude all the aura of a‘’family owned and run ‘’ business. They operate as a team...not as individuals...a difficult art to perfect but an altogether more rewarding experience in my view for both client and Company. ‘’All for One and One for All’’. Our special thanks to the caregiver S who became our Mother’s true companion over what was to be only a short period of months  before we needed to re-home her outside of  the County. You were all so very kind  and  achieved a very personable level of contact  which suited our Mother perfectly  and above all with true reliability, sincerity and sometimes with service beyond the call of duty. We will all be forever  reminded of the hospitality provided by Home Instead -Colchester Franchise and already miss you badly! May you continue to achieve  outstanding success in all that you do and we shall have no hesitation in recommending  other friends and colleagues we have in your catchment area without hesitation. Bravo.’’
…..Roy, Colin, Kevin and Dorothy Graves

- Son of Mrs G

Thank you very much for your excellent help whilst we were at Nidd Hall for Christmas. Your staff were delightful and an enormous help.

- Mr & Mrs W - Burton Upon Trent

Home Instead's high-calibre caregivers, carefully screened and trained by the punctilious directors, have provided an exemplary level of care to our vulnerable old lady. Home Instead is a professional company that prides itself on setting and maintaining Rolls-Royce standards, and I recommend it without reservation.

- BvR, Castletown

I cannot fault the service, I use Home Instead to help me for appointments and feel very relaxed and at ease with the CAREGiver - I am very grateful as my vision is very poor.

- Mrs V, Sidmouth

Graeme and the whole team responded to our needs with a professional grace and courtesy that enabled us to help mum over a difficult period. The team worked together to ensure care was the best it could be and helped us ensure that we did the right thing. Their experience and knowledge were a great asset to us at this time. We achieved the best we could in a tough situation ensuring mum was able to stay home instead of other more threatening options. The support also ensured we could remain acting as family rather than full time carers during this stressful time. Finally it is no small comfort that Home Instead have relevant experience and were able to give us the time to help us coordinate other agency and health care professionals throughout the process. Knowing what to expect and what to ask for (as well as who to ask) was a great help at a difficult time. We would recommend them unreservedly to any other family requiring the support to keep a loved pne in a cared for situation at home.- Mr Tim P - Warsash (Mar 2015)

We all just wanted to pass on our thanks to all the staff who took care of mum.  Everyone was so caring and understanding and it made a big difference to mum and her family.

 

- Mrs Wilson-Pinner

Thank you all for your continued support and help that you offer to mum. Without your assistance and watchfulness mum probably wouldn’t have the pleasure that she derives from living at home.

- Mrs H - Clients Daughter

I would like to thank you both and the excellent carers for everything you have done for us all over the past number of months

- Mr N, Clients Son - London

Thank you for your kind care

- Dr T, Clients POA - Kinver

Pam and the two Veronica's provided services to my husband over a 3 week period when he was discharged from hospital.  They were absolutely exemplery in their care and attention and I really cannot praise them too highly.  Their timekeeping, cheerful attitude and kindness was superb and I would have no hesitation in recommending them

- Mrs L of Epsom

I consider working for Home Instead Senior Care a privilege.  

I feel very lucky that I am able to be part of a very special team of Caregivers who together care for and make a difference to the lives of our Clients enabling them to live in the comfort of their own homes and their own familiar surroundings.

I applied for my job with an open mind as I had never worked in the care sector before.  

I am constantly surprised by how much job satisfaction I get from doing this work and I can honestly say, it’s a pleasure to go to work!  

I also find the flexibility of my job fits in very well with my busy family life.  

The work itself is constantly changing and I enjoy the diversity of tasks required, according to each individual client and their varied needs.  These range from building the initial bonds with my clients and getting to know their histories right through to personally caring for them.  

This is an important job which brings different challenges and I’m very proud to be a Caregiver and to know that I make a difference to our Clients’ lives. 

Deborah Hayward.

Caregiver

Home Instead Senior Care.

 

- Deborah Hayward

"We would definitely recommend Home Instead to anyone else looking for care at home as we found all your office staff and carers to show care and empathy."

- JM, Berkhamsted

"I find it difficult to find words to thank everyone at Home Instead who made it possible for my husband to spend his last few weeks at home with so much loving care and such meticulous planning."

- FE

"I wanted to write to tell you how pleased we have been with the care that Home Instead has provided over the last 18 months.  We couldn't have had anyone better than Maarten, and he managed my husband really well, when at times it can't have been easy with his Alzheimer's.  He also left the shower cubicle absolutely immaculate!

I would certainly recommend Home Instead with great confidence to anyone."

- MW, Chesham

"The family would appreciate if you could pass on our thanks to the carers who looked after my mother in the final months of her life.  She was not always easy to deal with because she was in almost constant pain, but your carers looked after her well and often beyond their formal duties."

- PH, Stockport

"Please pass on our sincerest thanks to Rosie who was an absolute sweetie.  I'm glad she listened to her mother and had a career change.  She formed a close bond with mum in a very short time.  We were so grateful for her caring nature, it made leaving that bit more bearable."

- BS

Caregiver Helen is truly such a kind and compassionate person. Mum enjoyed her company so much and was so comfortable with her. We are thankful to have found Home Instead, it is an outstanding organisation that has made a huge difference to us, and made a difficult time a little less so. Thank you.

- Mrs N - family member

We have been very pleased with all the help we have had from Home Instead and we would not hesitate from recommending them to anyone.

 

 

- Mr and Mrs T. Bromham

Thank you so much for all that you do. I am so very grateful and for the way you speak and treat me too.  It is truly wonderful and I'm so glad to have Lorraine as my carer and very lucky too.

 

- Mrs A.K Turvey

"Thank you for showing such care and concern towards my dad and myself over the last few years. You were always helpful, concerned and caring. I am truly grateful to you all for being so dedicated"

- Mrs C - Clevedon

I would like to take this opportunity to thank you for the care which you supplied. The CAREGivers were all excellent, pleasant and helpful but I would particularly like to comend R for her pleasant and very helpful attitude and care for our requirements. I am pleased to say that the care given has resulted in my Wife returning to her previous good health.

- Mr H - Bournemouth

The service you have provided has been absolutely excellent and my Mum has improved since the package has been put in place.

- Ms R - Christchurch

We would like to take this opportunity of thanking your staff for the kindness and care provided. Mr S thoroughly enjoyed the visits and exursions with your CAREGivers.

- Mr S - Bournemouth

Me and Rob get on very well. I was a bit dubious about someone I didn't know coming into my home, but I have been pleasantly suprised.

- Mr W, Client - Bewdley

I think my Mum enjoyed the first visit, Lisa was the CAREGiver and she had lots in common with Mummy.

- Mrs W, Clients Daughter - Belbroughton

I'm very happy with the service, Etain and Mark are my regular CAREGivers. They both have different ways of caring for CLIENT which is nice. I wish I could have Home Instead Senior Care all the time.

- Mrs S, Clients Wife - Stourport-on-Severn

Our visit went very well, I'm quite pleased. Tara worked solid for an hour and even stayed over once she had signed out, to get to know us better. I'm very satifsfied and think Tara did a grand job.

- Mrs L & Mr S, Clients - Kidderminster

I'm very happy with the service, Jayne is my CAREGiver and we get on well.

- Ms G, Client - Blakedown

All CAREGivers are very nice, overall we are really happy.

- Mrs Y, Clients Daughter - Cookley

"I wish to thank you and all your helpers for their kindness and helping one to enjoy life"

- Mrs N - Weston-Super-Mare

I would like to say a very big thank you to you all for the kind and caring way you looked after my mother and your help in making her final days as comfortable as possible.  With your assitance I was able to have her at home where I know she wanted to be.  I am very grateful to you all

- JC, Wimbish

I love working for Home Instead Senior Care, every day is different and you get to meet some amazing people. I am extremely fortunate to have found a career which allows me to meet new people, form new friendships and help make a difference in someone’s life. I just wish I had done it sooner! I would recommend Home Instead Senior Care to anyone.(Lauren Millward)

- CAREGiver Testimonial 

Just to say thank you SO much for all your support in sorting out equipment and Carers so Dad can come home. We really appreciate your time, effort and kindness with us all as a family.xx

- Diane

I have been across to Mary's this afternoon and what a positive difference Jean has made in such a short time. I noticed immediatly how clean the house was, from the top to bottom. Mary is very much taken with her, it seems to me that it was a excellent choice to place Jean with Mary, thank you. I feel much more comfortable that someone is going in to see her and do things for her on a regular basis. Please will you pass on my thanks to Jean as well.

- Mr S - Staines

My two caregivers, Susan and Kelly were both excellent and I would like to thank you again, as I really would have had great difficulty in managing without them at the time.

Their patience and moral support have been invaluable.

- Lady Jane S - Client - London

A truly skilled staff, who we cannot praise highly enough, for their continued support, compassion and efficiency.  Our carer became part of our family

- Liz L

To you all at Home Instead. Our greatful thanks for your care of our dear Mum (CLIENT). You were there for her during her last days. An extra special thank you to Lisa and Georgie who were with her during her last few days. God bless you all.

- Ms L & Mrs H, Clients Daughters - Alveley

I would have no hesitation in recommending Home Instead to care for an elderly person. They have cared for my mother since last November, they have been very professional in their approach always with my Mum's well being at the fore front of their thoughts and actions. This is a great comfort when you are so far away and your mother is Elderly.

- Mr. A about his Mum is Bicester

I would like to say thank you to staff for all the help and support you gave looking atfer my father Leslie Whittaker at Abbeyfield, Kettering. Much appreciated.

- Neil and Ann Whittaker

"I very much appreciate the kindness and support shown to me and would like to mention that I have very much enjoyed working for your company over the last 3 years and have met some lovely clients who will never be forgotten. The business I have found to be extremely professionally managed and the care taken looking after both it's clients and staff to a very high standard."

- Jane, Exmouth

I just wanted to say a big thank you to Mum’s carers for the ‘extra’ they did for Dad’s welfare last week.  

They showed a highly professional and caring attitude and I just wanted to express my appreciation to you and Chloe, Michelle and Samantha for all that you did.

- Mr J F, Reading

We would like to say a sincere thank you to everyone of you for the care given to our parents Miriam and Derek. Your dedication enabled dad to spend most of his final days at home and for mum to stay in her home until she became very poorly.

- J, G & T (clients children)

Bernie always arrives with a smile on her face. Always willing to help with the little jobs. Makes a very nice lunch.

- Mrs C - Client

I just wanted to say a special thank you to you all now that care has finished for my wife.

“I am a Director of a Wholesale Distribution Company. My wife unfortunately required a full hysterectomy.  My concern was “How do I continue to run my business and look after my wife during her recovery?”  I also have 3 giant breed dogs which further complicated the situation.  I discovered Home Instead and asked for help.  Chloe visited me at home and we discussed the situation. Chloe understood my needs and fully detailed how the company could help.  She produced a very comprehensive and detailed care plan. When my wife was discharged from hospital the carers were there for her from the start, getting her up, dressed, prepared meals and much more, and really looked after all my wife’s needs. Later in my wife’s recovery they were able to help her become more independent and able to look after herself. I wish to offer my sincere thanks to all the people at Home Instead for all the concern, help and special care given to my wife, for the professionalism shown, and I feel sure that my wife’s recovery went so well because of the help from Home Instead. Many thanks again GW.

- GW, Husband of client in Kingsthorpe

Just a quick call to say that I am delighted with Sarah! She is friendly and efficient and I feel it is fair to say that she is the best support I have ever had. 

- Jane 

I have to say that we have been delighted, even awestruck, by the quality of care which you provide and would be happy to recommend ,without hesitation, your organisation to whoever needs a reference.

With gratitude and affection,

- Mr Jones - Rugby 

Many thanks for all your kind care you have given CLIENT over the months. She has settled well in High Lodge but continues to say she is going home tomorrow. Kindest Regards.

- Dr T, Clients POA - Kinver

"May I thank you all, especially Sherry and Sue who helped Mum and made her daily living so comfortable and loving. My mum was a character and not always easy.  Sherry was wonderful with her....Thank you all so much."

- Mrs H, Maidenhead

Excellent, high quality service provided. My father's CAREGiver (Lisa) has engaged him very successfully and has made a massive positive impact on his quality of life.

- Graeme - Son of Client - Gosforth

I could not be more delighted. I didn’t want care to start with but I am thoroughly enjoying it. My caregivers work very hard and still have time to chat, I feel thoroughly spoilt. My caregivers are exceeding my expectations. 

- Stella, Ongar

Thought is given to match the care giver with the client, all the caregivers we have had have been excellent.

- Jackie C - Southampton (Apr 2015)

Please pass on my thanks to all your staff who have helped Dad, myself and my sisters to get through the last few difficult months, you have a lovely team of wonderful ladies who do a very difficult job and always come out smiling. I have the greatest respect for them all and can never thank them enough.

- Ms H, Clients daughter

Dear Marie, Graham, Rachael & team

Thank you for all the wonderfull help you have given to Maurice and me over the last year! You've suceeded where many have failed! Love Freda

- Freda-Pinner

I wish to place on record my appreciation of the carers provided by you and the level of care I have received. In particular, I wish to highlight the care provided by Elaine who has been excellent. I would be very happy to recommend Home Instead Senior Care to anyone requiring care at home.

- Mrs W - Vale of Belvoir

Judith was a terrific support after knee replacement. Don't know what I'd have done without her.

- Mrs G. Client

I cannot recommend Home Instead Bagshot more highly. They have been professional & caring in the service they provide. Maggie & her team have looked after Mum wonderfully - they are so kind, she regards them as friends. Maggie has been excellent at communicating - emails & phone calls to keep me informed of Mums well-being. They have enabled her to still be living at home as the age of 93!

- Mrs O - Ascot

My mother-in-law, received the best care possible from the staff of Home Instead. They were compassionate, responsible, punctual, but most important they were always there for her whenever she needed them and they were there for her when we couldn't be. As we live in the U.S. it made a huge difference to us to have such kind, caring people there in our absence. Thank you to all the staff for looking after my mother-in-law so well. My husband and I greatly appreciate every thing you did. The world needs more people like the  Home Instead staff.

- Mrs N - Family member

I am very happy to Work for Home Instead as I feel valued and listened. 

-

Many thanks for all you did for Gerry during the last few months of his life. Your kindness and support is very much appreciated

- John B

Home Instead has been a godsend to our family over the last year, and we are most grateful.

- Sarah, Waltham Abbey

Thank you for everything you have done.  You have all been very kind and considerate enabling (Cleint) to stay in her own home until very recently.  We have felt confident in knowing that (Client) has been looked after and you have always kept in touch with the family.

- L Family

Thank you so much for the home care you have provided.  Tina and Vicky are both marvellous - a great team and just what the doctor didn't order, but should have!

- SB

"I just wanted to let you know that Debbie, after only a few weeks with us, has already gone above and beyond in caring for my mother. I can't tell you how surprised and thrilled I am at such a high level of concern for mum's wellbeing and her willingness to just be there and help. She has already become more like a friend than a paid employee - thank you."

- Wendy - Bishopthorpe

On behalf of my sisters and I, I wanted to express my thanks and appreciation for the very high quality of care provided by the Home Instead team to my mother over the past two years.  They were a source of comfort to her, and their daily presence also provided our family with a welcome degree of assurance that her needs were being properly met.  All of the care team we met over the two years were very professional and although there are a few to name, I would particularly like to mention our appreciation for the work done by Hannah and Marcia, the level of care and attention they displayed was above what we could have expected.  So once again, thank you to everyone at Home Instead and I hope your business continues to grow sucessfully.

- MA son of Client at St Crispins, Duston

To everyone at Home Instead just to say thank you for caring so kindly and considerably for Dad over the past months. It was a difficult transition for Dad, as it is for anyone to lose independence, but you dealt with him admirably. It has been a pleasure to meet and speak with you. Best wishes for the future.

- Diane, Upshire

CAREGivers are nice and friendly and always arrive on time. I have regular visits from the office staff to make sure I happy with everything.

- Hazel H - Harefield (Apr 2015)

Thank you to you and your care team for their help.

- Mrs W, Client's wife

Thank you for all the help I received from Nicola and Jo. They were like bright bursts of sunshine coming into my home each time they visited. They were always cheerful and responded positively to the tasks I needed them to undertake.

- Ms C, Client

"I thought I would write to you and express my thanks to your Company for the two Carers who have helped my wife, B over the last two years.

V was an absolute saviour to me when we had to take B into permanent care on Wednesday, without her help I don’t think I could have managed; in fact I know I couldn’t.

Again thanks to your Company, F and V who were fantastic."

- Mr DS, Sonning Common

It is impossible to praise the carers who look after my Aunt highly enough. They don't just care for her, they have become part of our family and part of our lives. My Uncle and Aunt have complete trust in them, which gives us all confidence and allows them to lead a happy and normal life. Every day the carers don't just care, but go that extra mile, doing all sorts of jobs and kind acts which are so appreciated. Home Instead Senior Care are a brilliant agency.

- Mrs W - Ripon

"The support from Home Instead has been of major importance to her life changes. The service user's hard work with her communication skills have improved significantly."

- Social Worker - CT

Management personally introduce all carers who then come on time and always the known members of staff, who are very well trained and care what you want. Patient is totally blind and carers have attended instruction how to handle what is needed as well as feeding or domestic duties and cleaning.

- Molly S - Highfield (Apr 2015)

I am David 's wife and only see Mary infrequently.  I am a retired health visitor, nurse and midwife and I have read your emails regularly as I'm on 'the list'!

All of us know how much confidence you have given us, the family, in our decisions about letting Mary stay at home despite her increasing loss of faculties.  You have shown great power of observation, persistence, and empathy with Mary and we will miss you greatly as we have grown to rely on you to be our eyes and ears.  As soon as you are back on rota,  we relax!

However, I'm delighted that you have a promotion as you deserve it.  You are a credit to Home Instead and I know that if you ever decided to become a nurse, you would be brilliant.  To improve the career progression of carers like you is close to my heart, but at the moment you totally undervalued!  

Thank you so much for the care and dedication you have given Mary. I know all of us wish you every success and blessing in the future.  If you ever need a reference, don't  hesitate to ask.   We would all be willing to recommend you.

- A brilliant thank you from a client.

This is an excellent service which I would recommend to anyone. I have wonderful support from the caregivers which I could not do without given any circumstances.

- Patricia R - Warsash (May 2015)

A big 'thank you' for your supporting care for my mother Mrs WH over 2012-2014.  Home Instead is always professional and good at keeping us informed, and arranging carers who were really nice with mum.

- Mrs JM from West Ealing

Caregivers are polite and caring. The best carers we've had for our mother. Great improvement in mum's quality of life since Home Instead have been supporting her.

- Len G - Southampton (May 2015)

I would very much like to state what an extremely pleasant lady Tracy O (CAREGiver) is. Her attention to her duties is nothing but outstanding. Nothing is too much for her, and Tracy always goes that extra piece to ensure her excellent standards are maintained. Your company must be extremely fortunate in having Tracy as one of your representatives.

- Keith E, Spouse

Home Instead Senior Care in Rugby have been brilliant as they have looked after my 92 year old mother since she came out of hospital/care home. Mum has improved immeasurably thanks to their unstinting efforts. They realise the importance of consistent personal carers and their standard of provision has been second to none. We have tried other carers and have never been anywhere near as satisfied as with their excellent approach to care. I thoroughly recommend them.

- David - Son of client

Deciding to work for Home Instead Senior Care was the best decision I have ever made! It's not just a job to me, it's my passion to provide care to those who need it and Home Instead helps me fulfil my dreams and makes me feel appreciated in everything I do. It really is a pleasure to work for them, I am so very thankful of all the opportunities given to me by this wonderful company.

- Katrina- CAREGiver

What does it mean to be a CAREGiver? To be able to empathise and give high quality care based on knowledge, training and experience or if new to the job then life experience, along with compassion, kindness, common sense and duty of care. 

AT Home Instead its very rewarding and enjoyable work. You actually have time to get to know people and their families and give high quality care to meet their physical, emotional and social needs.

- Jo- Senior CAREGiver

What does it mean to be a CareGiver? - It means providing the right type of care to suit individual needs.  Helping people stay in their own homes and retain as much independence as possible, giving them the choice to live as they want, within their own familiar surroundings.  Supplying freindship, comfort and help to people who are lonely, worried or unable to look after themselves.  TO CARE!

- Karen - Senior CAREGiver

I have worked with Home Instead for 18 months now. The best decision I have made! I enjoy my work and have lovely clients.

- Jean - CAREGiver

The ethos of Home Instead is what I had been looking for when I decided I wanted to work in the Care community. It was a decision that I am so pleased I made. The company care as much about their staff as they do their clients. That care in my opinion is the best. That is why I give them 5 stars!  The office staff always supports the care givers and always have time to help regardless how busy they are. The training is second to none and my lovely clients make each day a joy.

- Marcia - Senior CAREGiver

Home Instead takes on the ethos of home based family involved care. Coming from a totally involved and loving family environment I thrive in extending my 'family' into the community and the rewards are both rewarding and heartfelt. Teamwork and communication is paramount and here at Home Instead the balance is met and 'our family' is growing.

- Natalie- Quality Control Supervisor

I joined Home Instead Senior Care Northampton nearly 2 years ago and I can honestly say it’s one of the best companies I had the pleasure of working for. The support you receive is outstanding and if you are interested in making a career and receiving qualifications, training opportunities are always available. It’s a great team and I could not be happier being part of it.

- Tina - Senior CAREGiver

It is a real pleasure working for you and all at Home Instead, I find it an even bigger privilege to look after Mrs P!

- Mrs G. S. (CAREGiver)

Thank you so much for employing me, welcoming me so warmly and providing me with the support I needed as and when I needed it.  I have enjoyed working for you and with you and fully appreciate all that you do for the elderly people!

- Mrs K.Y. (CAREGiver)

I just want to let you know I'm very thankful for you employing me.  My time with Home Instead has been very valuable to me, the skills and experience I have gained through you will always be useful.  Thank you for all your support and encouragement.  I hope our paths cross again in the future.

- Mrs E. C. (CAREGiver)

I have found that the CAREGivers from Home Instead have always been very pleasant and friendly people. I enjoy their company when they visit.  I am very happy with the service that Home Instead provides.  I have been having the service for nearly 2 years now and am still very happy with everything.

- Mrs A. G., Exmouth

My husband is extremely well looked after, his carers support him with all his needs.

- Pat G - Warsash (May 2015)

I wish to put on record Dad's and my heartfelt thanks for all the care and support that we receive from 'Home Instead' and particularly during a challenging time following his hospitalisation recently.

Please pass on our gratitude to ‘J’, ‘A’ and ‘C’ for their care and professionalism. All of Dad's 'Dream Team' are always so willing to go the 'extra mile' to make sure that Dad is well cared for as if he was one of their own family. They all contribute so positively to his continuing adjustment to living alone and he looks forward to seeing each of them because he receives such excellent care, delicious meals and a liberal sprinkle of shared humour during each of their visits.

I also wish to thank them for all of their kindness and efficiency when dealing with Dad's T.I.A and its aftermath last Saturday. It is so reassuring to know that I can put my complete trust in your organisation and this was made very clear this week. ‘J’ was superb in her recognition of Dad's symptoms, her prompt action in calling an ambulance and her commitment to his care by accompanying Dad to hospital and staying with him until my arrival.

In any dealings I have had, in a variety of roles, with other care agencies I have never wit