Our CAREGivers™ - carefully selected for their skills, experience and empathy
One of the most important aspects of our service is the provision of Caregivers who are empathetic, understanding and able to provide a highly professional service. Everyone who applies to become a Home Instead Caregiver is rigorously screened and scrutinised to ensure their suitability for the role.
If applicants show that they have the character, qualities and capabilities to become a Home Instead Caregiver, they must then undergo thorough in-depth pre-employment checks; these include provision of extensive references (which are carefully checked) plus criminal background screening and they receive thorough training before being placed.
Finding just the right Caregiver for individual family needs is vital; so we take time to get to know our clients and their families - then we select the Caregiver who matches those requirements precisely. The at home client will be personally introduced to their selected Caregiver before our service commences.
Thereafter, we conduct regular quality assurance home visits to ensure that Caregivers are providing the service that has been agreed, and to ensure that clients and their families are fully content with every aspect of that service. We also give each at-home client a journal so that they and their Caregiver can keep a daily diary of activities. This provides further assurance to families that their loved ones are being looked after with thoroughness, attention to detail and absolute commitment.
In our experience, around three out of four of our Caregivers have prior experience in caring for an older family member, whilst half have cared for older friends, and around a third have cared for both older relatives and friends.