Because we at Home Instead Senior Care in Darlington believe that being treated with dignity is a basic human right, not an optional extra, we have recently become champions of the Dignity in Care campaign.
The Dignity Challenge lays out the national expectations of what constitutes a service that respects dignity. It focuses on 10 different aspects of dignity – the things that matter most to people.
- Have a zero tolerance of all forms of abuse.
- Support people with the same respect you would want for yourself or a member of your family.
- Treat each person as an individual by offering a personalised service.
- Enable people to maintain the maximum possible level of independence, choice and control.
- Listen and support people to express their needs and wants.
- Respect people’s right to privacy.
- Ensure people feel able to complain without fear of retribution.
- Engage with family members and carers as care partners.
- Assist people to maintain confidence and a positive self-esteem.
- Act to alleviate people's loneliness and isolation.