Local man, Chris Lye, who owns and runs the Ipswich office of at-home care provider Home Instead Senior Care picked up a national award for client satisfaction at the company’s national conference last month. Chris collected an award for outstanding client satisfaction having gained one of the highest scores in the country.
Home Instead Senior Care, which now has 68 offices across the UK, has developed a survey, called PEAQ (Pursuing Excellence by Advancing Quality), to monitor the quality of care it delivers. Through an exclusive partnership with J. D. Power and Associates, the company’s caregivers and clients are routinely surveyed to ensure consistent delivery of high quality service.
Commenting on the award, Chris said: “We are committed to advancing quality to ensure we consistently deliver the highest levels of customer service and the PEAQ survey helps us to assure the highest quality of service and care for our clients.
”I was delighted to bring the award back to the team in Ipswich, it bears testament to the hard work and dedication that they put into their work on a daily basis and I thank them all.”
J.D. Power and Associates has a long history and much experience in the quality measurement industry. The company is recognised by many industries as the “voice of the customer.” For more than 40 years, JDPA has been providing information, tools and guidance for its clients – and, in some instances, entire industries – to improve the quality of their products and services.
For more about Home Instead Senior Care, visit www.homeinstead.co.uk, or contact the Ipswich office on 01473 272301.
RECOGNITION: From left, Sam Brocklebank, Chris Lye and Trevor Brocklebank
This article appeared in the East Anglian Daily Times - 14.12.2010